DTDC Courier & Cargo Complaints & Reviews

मेरा कुरियर सं० T01824344 पटना में दिनांक 4 फरवरी को गया है परन्तु अभी तक मुझे इसकी डिलेवरी नहीं मिली ।

Dear sir/ Madam
I send a courrier from Hyderabad ( Bharth Nagar) to Tatipatri(ethsthita) on 23/06/20 which is not received...and it was stuck at kakinada sub office almost 2 + months ..asked them several times every time they said several reasons to escape from me like as carona, our staff also suffered from Carona, mobile last, mobile was changed, your number lost, main person was going change, and final that newly joined person said " I am knew so I don't the issue " etc.. at last on traking it show as the consignment was delivered on 21/08/20..but it's not received . I was requesting dtdc for proof of delivery and their response, response time, way they behave made me feel so much stressful. One of the worst consumer support I ever had in my life. So, far they dont even know what is the meaning of empathy and didnt concern the request of their customers. I feel their is not even ownership to respond back to consumer emails. And now the DTDC of Bharth Nagar persons said the number (H[protected]which alloted for me was renewval..how can you do this whichout resolve the issue.. please take necessary action as soon as possible .it's almost 8 months from this mental torture.. thank you in advance.

This is a Complain regarding a consignment sent from Nashik to Rourkela on 25th January 2021. Consignment number (V[protected]

Following are the details of the events:

1. Consignment sent from Nashik, Maharashtra, with Grapes (4kg-value-Rs 400) on express courier delivery (Paid amount Rs 1000).

2. I was informed that the parcel will be delivered to Rourkela, Odisha by 28th January 2021.

3. I kept tracking on the tracking id provided (V[protected] which showed that the parcel was in transit.

4. On 29th January 2021 (Friday), first call was made to the Nashik DTDC office to get the status of delivery. Ms. [censored]al Vilas Sonawane, DTDC Channel Partner, said she will get back, but did not.

5. On 30th January 2021 (Saturday), again I made a call to the Nashik DTDC office and then Ms. [censored]al Vilas Sonawane informed me that the parcel MAY have reached in a damaged condition is what she was informed from Rourkela Branch. Discussion about how a damage can occur was made, but she promised that the parcel anyways will be delivered to the customer. I also, raised a complaint against the consignment not reaching the customer. (screenshot attached). However, I never received a reply from DTDC.

6. As 31st January 2021 was a Sunday, nothing could be done.

7. On 1st February 2021, yet again I called the Nashik DTDC office and then I was informed that the address and contact number was not visible on the damaged parcel; hence, the Rourkela branch could not send it to the customer. I provided the requisite details on the phone. Also, Ms. [censored]al Vilas Sonawane, informed that she has received an email from Mr. Surajit Mandal, Assistant DMC, Rourkela Branch saying that the parcel stinks; hence, cannot be delivered. She also added that the damage MAY have happened at the Airport and DTDC, CANNOT BE HELD LIABLE, but she could not provide any proof of where the damage had taken place.

8. On 1st February 2021, customer in Rourkela received a call from Mr. Bicky Singh from Rourkela DTDC branch saying that the address and number on parcel was not visible; hence, he could not contact earlier, but now he received the email and is making a call. On the customer’s request, he said he will bring the damaged parcel on 2nd February. He also, sent a screenshot of the damaged parcel on whatsapp where the address was visible (screenshot sent by Mr. Bicky attached).

9. Rourkela customer, messaged him to send the damaged parcel on the address, but Mr. Bicky did not reply. Rourkela customer called him on 2nd and 3rd February, but he did not answer his phone. (screenshot of the whatsapp messages attached).

10. On 3rd February, Rourkela customer visited the DTDC office, Plot no. B25, Rourkela Industrial Estate, in the afternoon. Mr. Pradyumna Prakash Kar, Channel Management Officer and Mr. Janmejaye, Branch Manager were present. After listening to the customer, a call was made to Mr. Chandramani Behra, Area Manager who spoke in a raised, irritated and accusatory tone and claimed that:

· The Nashik DTDC Branch has messed things up

· It is the Nashik customer’s fault that the packaging was not done properly

· Information was updated about damaged product from Rourkela, but DTDC Nashik did not do anything about it

· If the customer’s tracking ID shows that the parcel is in transit even on 3rd February 2021, though parcel has reached on 28th January, then it’s a technical problem and he cannot do anything about it. The online tracking details were shown to Mr Kar and Mr Janmejaya as well which still showed the status as ‘in transit’

· It is not his job to inform the customer that a damaged parcel has arrived

· He accused the Rourkela customer for complaining about Mr. Bicky calling on 1st February as he anyways made a call (point to note is that he called after emails from my side were sent). Also, Mr. Bicky did not care to answer his phone which according to Mr. Behra was ‘Okay, as what could have Bicky done’.

· Mr Behra made a call to DTDC Nashik branch and no one answered, so he said he cannot do anything if they are not answering and that he will get back after speaking.

11. Mr. Pradyumna Prakash Kar opened the damaged parcel and the address and phone number of the Rourkela customer was clearly visible (Screenshot attached) and said that Bicky may have not opened it properly and seen the details. He was apologetic about the fuss that was created.

12. Also, one of the two gentlemen at Rourkela branch added that if the customer lodges a complain then DTDC just sends a feedback email to employees and says ‘lesson learnt, just don’t repeat it’ and nothing else is done for the customer anyways.

I request for the refund of Rs 400 (grapes value) and Rs. 1000 (Courier value): total Rs. 1400 to be made. Also, to ensure that mistreatment to the customer is met with strict action against the employee.

I will never use DTDC courier service to Rourkela, odisha. This has been a nightmare as none of the customer services are able to help in anyway.

Awaiting a positive action from DTDC this time.

Ms. Harshada Pathak

It has been told that we will receive our parcel within 4 days but still, it has not received the destination even on 6th day. What is the problem with DTDC? why there is a repeated commitment failure?

I have contacted One Deva on [protected] to book a consignment from Hyderabad to Vijayawada on 29th Jan around 11 am. He has sent one Suresh ph. [protected] to pick up the consignment. Suresh collected the packet and promised to send DTDC receipt on whatsapp. We have not got the rceipt and when we called, they both switched off their phone numbers.
I approached the policy station at BHEL Ramachandrapuram, Hyderabad. With their intrevention, Suresh came to the police station and provided the receipt.
I think this is very unprofessional and can be fraud also.

My Courier was came to mentioned address but due to unavailable of receiver it went back DTDC Bommasandra, Bangalore. At present its not not there at DTDC Bommasandra, even those branch people unable to trace out it. Please i am requesting DTDC Management to trace out that courier because in that courier i have my original MBA certificates of all semesters and it was disaptched from university of mysore.
Date of the incident around in March, April, May 2019
DTDC Courier number: is B62388573

Irresponsible behaviour from DTDC employees
I have mailed a package on 13st January, 2021 from HYDERABAD to CHENNAI ( consignment number: H[protected]. It took one week to show the delivered status on DTDC website, whereas the package was not delivered to the right person. Later I complained about this to the DTDC team they got me connected to the Ambattur DTDC branch, now they behaved so childish and irresponsible. On 5th February I...

My consignment no. Is D63494219. I have nkt received my oarcel nor the teacking updates for the past 25 days. No action has been taken even after calling the cystomer care everyday. Worst service is given. I am priceeding to consumer greivence redressal to file a complaint today

Above consignment was booked on 28 Jan 2021 from Korba to Chennai by air cargo (considering the urgency by paying higher charges) vide receipt No. D63754597. But while tracking it was found that the mode of consignment has been changed from 'air cargo' to "surface transport" from Mumbai to Chennai on 30 Jan 2021, therefore, resulted delayed delivery at destination only on 4 Feb 2021 4PM. Unable to understand the reason for change in mode, once I booked my consignment by air cargo after paying higher rate than the normal charges in between the transit. The very purpose of 'URGENCY' totally failed. Refund of my courier charges may be made as early as possible.

Consignment number:N21466868
Consignee address:167, railway lines, Rajhans, Solapur-413001

Incident:on Nov-2020 I have booked one parcel for USA.But due to covid issue at receiver's place cancelled on same day.

It's procedure all completed but refund not received since last 3 months.

Not sure where it's stuck and I am not getting any proper communication.

Request you to please look in to it on priority.

Respected sir /Madam,
My courier is book on dated 21 jan 2021 from bharat serum & vaccines ltd. but till date 4 feb it was not received by me, when i track it online it shows that reciver not available, it, s not correct resion, i am available 24 hour on given address, your delivery person giving you wrong remark, please look on fallowing matter and give delivery as soon as possible.
My AWB NO. D76260477
NAME - YOGESH HASE.

A parcel with Tracking ID: T01490638 was marked as delivered on the official DTDC website but I did not received any parcel. There is no response from any customer care or email or local DTDC office. I traveled 60KM approx to DTDC office to get information about the parcel but they did not entertain any customer.

They say that it was delivered directly to my office but the address is of my home. There are no office nearby.

I was requesting dtdc for proof of delivery and their response time made me feel so much stressful. One of the worst consumer support I ever had in my life. So, far they dont even know what is the meaning of empathy and didnt concern the request of their customers. I feel their is not even ownership to respond back to consumer emails.

I have ordered a product from Salem. When I ordered, they told me that they will deliver it to my location. But at the time of delivery, the lady in the delivery centre asked me to pick my product from the centre.She didn't respond me perfectly. If you don't have any one to deliver to my preferred location, then why do you book the order? Totally disappointed!

I Currier a box packed with home appliance from Udaipur to Patna, today I received Currier from dtdc delivery boy, when I open parsel, I found that some item are missing from box. Then I check box properly I found box were opened and repacked .this is show dtdc is unresposible Currier service.

Team,

if address is incorrect none of your executive have connected me saying where is courier.
Even customer care do not have the contact number.
Send me adress i will pick myself.

its urgent
[protected]

I have sent courier from Kolkata on 20th Jan 2021 vide A.W.B. No. N/AJ/249 to Ludhiana Punjab through DTDC (Instant Air Express) 1, British Indian Street, Kolkata 700 069. At the time of booking I have been committed it will be delivered on 27th or 28th January, 2021 positively. On 28th January, 2021 when I enquired they have confirmed 100% delivery made but as per the recipient it was not delivered till 31st of January, 2021.
Yesterday and today (1st February, 2021) when I want POD (Proof of Delivery) from DTDC they said it is not delivered till today. After several follow-up, DTDC confirmed today it has been delivered today and sent me POD.

V61037935 is my consignment number. It contains very very important documents. I have send the courier from Bangalore to Ghaziabad (Uttar Pradesh). It was a premium prepaid delivery. But after 7 days, the recipient got a SMS that the courier is successfully delivered, but it is not delivered to the correct recipient.
Now, I went to the dtdc office from where I have sent the courier, they said try calling these numbers, they are not trying to find it out.
No one is answering at those phone numbers.
I really need to find the document but getting no help from DTDC.
I have complained on twitter also. There customer service is not answering.
Very disappointed experience.

V47920580 this is my id web cam is delivered but wrong person.

Please jaldi se courier delivery karo ...
2on se Ahmedabad me courier hai ...aage jaha raha nahi hai ...online status check kiya abhi bhi Ahmedabad me hi hai...costomer ok out off city Jane wala hai ...requests hai ki jaldi se courier delivery karo...
Status updates karo...please please jaldi se courier delivery karo