DTDC Courier & Cargo Complaints & Reviews

Good Evening, Sir/Madam.

This is regarding the consignment number H99140067.

When a customer is using the courier service, the primary reason for doing so is because of the expeditious on-door delivery that a courier service provides. On the contrary, when the customer himself has to travel 10km to collect the parcel, then the basic idea behind using the courier service is compromised.

On the top of it, when DTDC reps are arrogant and showing disrespectful behaviour to the customer for the mistake of their own, that is for not delivering the courier, it is even more unprofessional.

What's the point o[censored]sing the courier services, when you cannot expect expeditious on-door delivery (that too in that case when the consignment has been received by the hub 3-4 days back). Postal service is far better in that case.

Pathetic services by DTDC. Rude and unprofessional behaviour by your reps. Unexpected from a reputed courier company like yours.

Thanks and regards.

From last month till now my insurance claims about my laptop which is badly damaged when I receive it from destination. I talk to both the side of your Employees working in the office they didn't reply my call n messages regarding my insurance claims.
I need urgent action on this matter and kindly help me to insurance claims of my laptop.
I will send you every detail and INSURANCE PAPER attached in this email.
Kindly help me out with this issue.

Hi,

I am Vijay, I have sent couple of keys (Door Key and Bike Key) from Atmakur (PIN Code: 524322) to Chennai (Pin Code: 600091), distance would be around 250 KMs and weight would be less than 50 grams. I was charged 250 rupees and when I asked about the pricing the response is not good. I have used the DTDC many times but this time the pricing is very high. I understand the local dealer of DTDC is over charging. I have also raised the complaint through customer care and waiting for a response. Please look into this matter and do the needful.

Consignment Number is: H98787191

My contact number: [protected]
Email: [protected]@gmail.com

My parcel was sent by the seller from Kolkata .Since 10th November it is lying in Dtdc office in Vadodara.I am trying to connect with the executives of DTDC but of no use.It is sice a month nearly that I am waiting for the parcel.Please make sure you look into the matter asap.

Sir..pulivendula dtdc branh 1not perfect couriyar parcel delevary.

This is regarding complaint on dtdc courier services were most worst than expected. from few months back on october 9th we couriered the parcel to CSTI- Jadcherla. but the parcel not delivered. the tracking details showing incorrect address. But we we given correct printed address. they were inefficient in delivering the location address.
we are following since 15 days to track order. even atleast there is no idea about where the order located. we called to dtdc courier CUSTOMER care to enquire where the order. But there is no response from their end. they simply pick and disconnect the call. since we are madly trying to enquire the order. but CUSTOMER care is out of service. even we can't able to trace the order. We are unable to tolerate the bledy ****** of dtdc. They were incapable of delivering the services such an ###. They dont have time to pick the call from CUSTOMER. stupidity of services of CUSTOMER care ************################ If they were doing a stupidity services. we cant understand what makes them to stopping calls from CUSTOMER care. very inefficient services of dtdc .

ORDER NO# H20601708.

Tracking no. F12099213
Reference no.[protected]
booking date 19 nov 2020

NOTE- Online tracking status is sucessfully delivered in ludhiana. But parcel is not delivered in W store, Mcdonalds compelx Kohara Ludhiana

Note - Delivery boy Mr kala mobile [protected], this guys mistake our parcel is delivered wrong address . Kindly solve this issue and delivered our parcel asap

I have pi the parcel on Last Monday( 23.11.2020) to Hyderabad by dtdc green service and still have not received the parcel at destination.

Item not received the family number in this tracking item delivered but there is no reciver name and reciver relationship very worst response

Hi I am priyam Chatterjee.A parcel was booked for me from moradabad(consignment number D[protected] on 23rd November, 2020 with proper address and phone number.today it was scheduled for delivered to my address.the stasus was out for delivery still evening, after 18.00 hours it's showing RESTRICTED ENTRY (OTR)..I can't understand the problem, please solve this matter and deliver my package.i submit a screenshot of the tracking information.

Hi,
Tracking details:- M98389590
May I know the reason behind why this area is not servicable.
It is in main area of city

I have recently booked a pick up service with dtdc on the Nov 25th. It was scheduled to be picked up by 26th, the whole day i waited. Called the customer care number of mydtdc[protected] they have informed that they are mydtdc team and each time they collect personal details such as (name, mobile number, also asked me where in India South or North) when i have already booked a consignment from kochi to bangalore. The booking number V71398883, i reached out a total of 8times. First 6 times they picked up the call and collected details, and told they are sending to the manager of the delivery areas. I still have not received a call from DTDC, i booked a premium 240rs, with paying pick up charges for 100rs. They have not cancelled & refunded or they have not picked up my courier till now. I have been scammed with my money gone, and no contact from DTDC team. Please look into this, DTDC is trying to fraudly collect money.

Product not received
17905941 complaint no

Dear Sir,

I was couriered a personal package from Lucknow containing 5 brand new Sarees.

On receive one black Bengal Dhakai Saree (worth Rs10000) was missing from the parcel

Reference No:[protected],
Booking Date: 23rd Nov, 2020.
Weight of the parcel while sending : 2.19KG
Weight of the parcel received: 1.88 KG

Package tampered from below, different shade tape present on top of the original cut tape.
I've received the parcel at Bangalore address on 26/11/2020 at 3.00pm.

I've immediately rushed to the local franchise which is 3 mins walking distance, who denied any responsibility and said they do not verify the weight and said things might get lost on the way to the delivery!

It is a heavy rainy day in Bangalore today(delivery date) it is unbelievable the delivery boy would have cut open the parcel to remove one saree and paste the tape back on the way to deliver from the franchise office without dripping one drop of water inside.

Please take action against dtdc consignment centers and all franchises in the chain who are showing this sheer irresponsibility!

I demand an immediate recovery of the stolen item or the reimbursement of the value of the stolen goods.

Please find attached:
1. Images of the tampered parcel from back and re-taped with different shade tape.
2.The challan of delivery showing initial weight.
3.Receipt of the items inside, from where black saree listed is stolen/lost!

Thanks and Regards,
Bratati Bhattacharyya
Senior Software Engineer, Intel Corp.
Work Email: bratati.[protected]@intel.com
Personal Email: [protected]@gmail.com
Mobile: [protected]

When i call my city dtdc courier office he say your packet here but iam not delivered my area is not contement jone he take 25 rs extra foe me after he delivered my item

I have sent a courier from hyderabad to Visakhapatnam on 24th Nov with the consignment number H21237439. This has very important item and the online tracking now says not delivered (Office closed or door lock - (Cir). I gave 3 alternative numbers in case something happened and dtdc never tried to contact me on any of the for delivery and now says not delivered. They haven't sent me any communication of this either. I could only see this when i tracked it even though i went online and registered my phone for tracking. They haven't given me any details about my courier. How do i get it back? No customer care numbers or office numbers available. All numbers online seem to be wrong. They are very important items and this kind of irresponsible service is outrageous.

Hi,
I paid 345 Rs for a courier to be delivered from chennai to udumalpet.Now udumalpet office is not delivering and asking customer to come and collect. Even shopping portals are taking 40 Rs and delivering at address why not DTDC do the same after taking such a huge amount from customer. That too the language they used is if you want come and collect.

bye
Mani
[protected]

They keep playing around with the delivery. At first, they sent it to the location from which delivery could have been made. Then they toyed around with it for a while, coming back to the original branch it was received in Kolkata.
They finally sent it to some Kolkata Air Branch. No idea where my package is now, their customer service is pretty bad. Sometimes, no one even responds upon calling them. They just pickup and you can hear yourself.

We have booked a parcel on[protected] from Visakhapatnam to Hyderabad. The parcel was returned to Visakhapatnam main branch due to Receiver Not Available. The last status was updated on[protected] that " Returned Parcel received at Facility". As we didnot received parcel to sender's address or even not received any information about the parcel status still we check through tracking history. It has been since one month passed but the parcel was still pending due to non-communication from DTDC courier.

Package is not received but status is delivered.
Consignment no.. V90466257