DTDC Courier & Cargo Complaints & Reviews

For the consignment no D62035604 picked up from Surat on 9th november is still in trasit at Surat . Delivery location is at Bangalore .
Didnot expect such a bad delivery service form dtdc express . Other courier will delivery with in 5 days .

I have ordered sarees online, I have sent the wrong Pincode to the sender (Kakinada). My parcel booking date is 23rd October 2020 Tracking ID: H98564477. Instead of adding Pincode 504203, I have sent 591302. I have called to DTDC Customer call center 6 times till now. Earlier they said i will get a call from DTDC by evening 06:00 PM. Now they are saying parcel is delivered to someone. How can they deliver the parcel to some unknown? I need my money back from the company.

I opted for DTDC to courier a special anniversary gift from West Bengal to Kerala. Consignment number X62514559. The consignment has been booked on[protected], the delivery has not been done yet[protected]. It is showing In transit. It normally takes a maximum of 4 days for the delivery from West Bengal to Kerala. It has been more than 13 days still the order has not been delivered.

A service complaint (Complaint No.[protected] has been raised on DTDC official site regarding the issue but no response or follow-ups are done.
When called the Customer care number of DTDC ([protected]) in the Kerala section (Southern State) no one is answering the call even I waited for more than 15 minutes. I have tried more than 10 times in the same number, still the same waiting and no response.

The gift includes sweets also which may get damaged if kept for a long time. Even if the gifts are delivered in the near future, the anniversary has been bygone and the sweets will be of no use.

This is the worst courier service, I have ever seen. I recommend no one opt DTDC for courier service. No customer satisfaction at all. Very poor service.

So I request you to take appropriate action against this worst service.

I ordered a parcel from a merchant in Dehradun (UK) which was supposed to be delivered on 2nd Nov 2020. I got an OTP notification from DTDC but the delivery person never called me stating that the product is delivered. On raising a complaint they said the parcel was delivered, however it was not. Tried speaking to their delivery leads and grievance cell but no luck till now. They haven’t resolved the complaint and have stop responding to calls and messages. Tracking number; U00404105

I send a courier through DTDC . When the customer received the package totally damaged. Package cost 1168 delivery cost extra. package weight 4 kg sending through air mode. When customer received the package it's totally damaged and plants without soil.

I want to escalate the issue of my product not delivered till today. We handed over at Nizampet village DTDC courier, Hyderabad, Telangana on 9th October but till today it was not delivered and the issue not resolved. Kindly look into the matter and do the needful.
We trust it is the best service but it seems very careless on customer products. I want to know the status immediately either it will be delivered to the customer or back to me and return my money.

No information till now when I contacted branch in Nizampet. This is not at all acceptable for missing the production and just like that no response from DTDC. I need immediately response on this

My parcel was booked on oct 27 2020 frm delhi to begusarai(bihar)...but hte update as shown on the tracking was that its out for delivery on nov 2 2020 while i enquired about the parcel through dtdc office begusarai branch the satff informed that the parcel has not reached to there branch instead the parcel has reached to old branch that is in thana road branch where the services has been closed.they informed that they will receive the parcel within two three days n i will then get the delivery but everytime they are making n excuse.the tracking id is W[protected].kindly do the needful to get my order delivered to me

I have made a dtdc booking from delhi to Hyderabad and awb number is D62492485. I haven't received any call from courier person at the time of delivery and i was available in house entire day. But delivery was not made and status was shown as not delivered due to office closed or door lock. Please help to grt my parcel as soon as parcel.

I made courier for speed delivery on[protected]. For that they charged Rs.285 by giving assurance that it will reach next day. But it was not done.After again my approaching on[protected] evening then only they started to enquire about that cover.Already I called on office number and the need o[censored]rgency around 1 p.m on[protected].At finally it reached on this day[protected] morning.After all this why I have to pay so much amount for your service.Normal courier also reaches in the same duration.It's not the cost, it's the trust which they defied. Hence I request you plz take necessary action against that franchise.

Consignment booked on 09.11.2020 under urgent 24hrs delivery . Yet has not been delivered even till date. Today, tracking shows that consignment had not been delivered and is redirected. Address and mobile no. is mentioned there yet i got no calls from dtdc. Even the phone no. of delivery guy is not mentioned. The parcel was very urgent. It ia gross deficiency.

My name is karthikeyan and i want to submit a complaint regarding my courier which i have not recieved but when i tracked it on dtdc site it shows that courier has been delivered and recieved by subramani.I even dont know who the subramani is.I think something wrong has been done from your side.That is very poor service.please help me and give my courier to me. my tracking id is D75086198...

Courier booked on 9/11/20 at 11.00am from kalyan west for kandivali not reached till now ie 13/11/20 i was told it will be delivered till 10/11/20

I received my courier yesterday that is 13 nov 2020 which was damaged . When I opened the parcel it was nibbled by mouse. Dtdc staff stuck sticker so that I could no make out that the parcel was damaged.
Kindlylook into this matter

Please provide the details of courier

Dear DTDC team,

Our Consignment had Booked on the Dt-10.11.2020 through DTDC by AIR mode & Booking No- D62540793, but Still not the Deliver at Khasra No-91-93 (Dujaana address (Gautambudh Nagar, UP), we are tracking from the Morning that Consignment is Out for Deliver, Also we have Call to Customer care they said that today will be deliver But Still not deliver at wh & find complain no[protected] ...

pls arrange to Urgent deliver

Docket no H21282247. booked on 9th Nov 2020 at Hyderabad for Aurangabad. Online status shows update only as on 10th Nov 2020. Today is 14th Nov and no data available. Costumer care has no details of where the docket is.
Which courier service takes over 4 days to deliver a docket from Hyderabad to Aurangabad.
This is the worst service ever experienced.
Can DTDC atleast trace where the docket is.

My parcel was shipped on 9th Nov 2020 and it was a fast delivery so i waited till 11th and 12th Nov. But still not received the parcel. As i checked on DTDC tracking portal it is showing different updates every time. Also from yesterday it is showing at Ratnagiri branch, if it is at Ratnagiri Branch then how much time they need to deliver it. Very disappointed with DTDC services.

Hi Team,
This is NareshYadav Iam from Hyderabad. Coming to subject I have couriered 2 items in DTDC on 10th of nov. from Hyderabad to Nirmal and the destination is not more than 230kms from Hyderabad they told that it will be delivered with in 3 days but the thing is they have miss placed it and now it is coming back again to Hyderabad and more over that item should reach today as we have a shop opening today. I have trusted DTDC A Lot so I have couriered it but in return I got a bad experience from DTDC . because DTDc people are bluffing us on delivery part and more over DTDC Is a good company but I dnt know how items will be miss placed to different location this is how the company standards looks like ? Please find the attachment for more information. How they are playing with item .

Consignment: H21468037
Name :NareshYadav

The courier content an important legal document that needs to be filed in support of the ongoing NCLT petition before the honourable Mumbai bench. The Courier was booked on 1st Nov and picked on 2nd Nov. The return of the courier was initiated by DTDC without contacting neither to consignee nor me. Since then I am routinely contacting their customer care executive and explained to them it's a very important document and should be delivered immediately. Till date no action has been taken by the team DTDC and my important document is just laying with them. Non-delivery of this document has delayed my important court notice which may lead to weakening my case. Hence, I request to take a quick action against DTDC and direct them to deliver my documents to the consignee and for this unprofessional behaviour they should be pay me rupees 15, 000.

Best Regards
Dr. Sarika Pardhe
[protected]

Dtdc tracking no.M02342470.

Tracking details show that "customer refused to accept the parcel" at two instances while the person was asked to handover the package to watchmen as we are closed at those times. We also tried to communicate through dtdc contact no. [protected] to inform in advance but as every time it never connects nor does the local office number working. After complaining the same to delivery guy over the phone he didn't handover the parcel to watchmen and stopped picking up our calls. Approaching the nearby dtdc office they say that the delivery guy has our package and he will deliver.

After waiting for 3 days when we inquired again they said the parcel was returned..but nothing like that is shown on tracking details...

We also tried to complain through DTDC webiste but as soon as we enter OTP to submit the compalint...the submit button vanishes!..so we were never able to raise a compalint..pics attached..

DTDC's services are PATHETIC! AS HELL! AND SO ARE ITS PEOPLE!!

We hope to resolve this issue once and will never use DTDC services again and will suggest everyone else to quit using DTDC services.

Our complaint is that our property was wrongfully put on hold by DTDC rajkot office & their delivery guy.

Also, DTDC has a unusable complaint portal on purpose and we are against that too...who does that?...its is highly unethical and unprofessional.