DTDC Courier & Cargo Complaints & Reviews

M01269535 consignment booking form Bhiwandi to Jogeswari still not received parcel to receiver & We have also book complaint against this shipment Complaint No 17369497

I am a working professional in Bangalore. Due to the covid 19 situation and extended WFH from my company I decided to shift from Bangalore to my hometown (Kolkata). As flight restrictions were there that I could not carry more than 1 check in baggage I decided to ship most of my parcels through Courier service. I chose DTDC premium service to do this for me. I lived in HBR Layout near Manyata Tech Park, so the nearest DTDC centre for me was near Nagawara Signal (Thanissandra). Date was 3rd September, I booked my consignment there from Bangalore to Kolkata. There were 3 parcels, and I also declared the value for each parcel.
Parcel1 – (3.5K)
Parcel2 – (3.5k)
Parcel3-(22K)(Trolley in Brand new condition – bubble wrapped)
On 5th September afternoon I reached Kolkata. Back home seeing my parents healthy was a relief. So evening I got a call from DTDC that my parcels have arrived I went downstairs to receive the parcels. Parcel1 and Parcl2 arrived, however Parcel3 was not there. I enquired the delivery guy and he told that he has only received 2 and to call help desk for the 3rd one or may be its delayed it should arrive soon. I accepted the 2 parcels and signed for 2. Now the frustrating experience began for me.
I waited for 4 days but parcel didn’t arrive and I sent a mail to DTDC about the same also submitted a complaint. They assigned one of their employee Premlatha to enquire about the issue. She called me and told they are enquiring it with the search team and she will revert back by a week. Week passed but no update then I called her back she gave some wrong parcel pics in whatsapp and asked if that was mine, I denied then I sent exactly how my parcel 3 should look. It’s a Louis Philippe trolley. She took more time for enquiry and took 4 days more. No update from her and then I again called here she told vigilance team is enquiring the issue and still no update for another 2 weeks. On dtdc website tracker used to show 2 parcels delivered and 1 not delivered. Suddenly after a month I saw they updated the 3rd parcel as delivered. I got frustrated and angry on seeing this fraud. I immediately called her and asked about it. She told “I am extremely srry team has wrongly updated it, let me get back to you tomorrow on this.” Till date I haven’t received my dtdc parcel and now she don’t return whatsapp message or call. This is DTDC service, Fraud and Poor.
Please never ever go to dtdc if anyone wants any proof of booked consignment and all or whatsapp messages I have it all. To the right authority I am ready to present it to mask off their fraud, its like white robbery.

Consignment Number - D61196466

14th Oct : DTDC delivered my shipment to my address, when I checked the shipment it was not what I had ordered.

15th Oct : DTDC guys came and told me that they made a mistake in the delivery and my parcel was delivered to someone else. They collected the parcel I had and left, however, I kept a part of the parcel with me as security and told them I would give it when I get my parcel.

Courier guys #: [protected]

16th Oct : (Waited for a day)

17th Oct : called the courier to inquire about the parcel, he said he will get it.

18th Oct : Called again he said we don't work on Sundays

19th Oct : Waited for the courier to call but no response

20th Oct : Called him, he said he has left the job and gave me another number to call ([protected]) This number was constantly switched off

21st Oct : Called on [protected] switched off

22nd Oct : Called the customer service [protected] spoke to an advisor who said I need to call his senior and shared her number ([protected]-Deepali) I asked him to transfer the call to her and he said we DO NOT HAVE THAT OPTION. Told him to stay online and called that number but there was no response. As she did not answer the CSR transferred my call to his Floor Support (Abhishek) who asked me what's MY ISSUE. I was so frustrated and I asked him to learn from the executive what's the issue as I won't repeat myself after being on the call for 25 mins. He kept saying I can't help you if you do not tell me the issue and will disconnect the call if I (customer) does not cooperate.

Please help get this query sorted and listen to the call I have made.

Most shocking part was the advisor said I needed to call the other user with whom my parcel was exchanged and was ready to share the other customer's number with me over the call. I just want to understand is that even a process, where's customer security then ???

I have sent an email as well on 22nd October did not receive any response.

The package has NOT reached the destination. It as been more then 2 week. Neither has it reached back to the sender location. The contents of the package are very expensive. I have come & checked the office more 20 times now. I need this escalated ASAP.

-Date package sent - 7 October 2020
-Client number - [protected]/[protected]
- The items are not delivered to destination nor sent back to receiver.
-Want the package back to either sender or receiver. Or refund of the value of the package.

24.10.2020 the Dtdc courier as received parcel in Bangalore I'm in Chikkaballapur from now till today 29.10.2020 I did receive parcel this courier side i search in Chikkaballapur but here no dtdc courier in Chikkaballapur someone's told dtdc courier as stopped & closed like that so I ask other courier office they also told same. In Bangalore also ask they telling it will reach like but Wer is it not telling properly. I search in tracking ID it was showing undelivered tracking ID No.B74362999. it's emergency parcel plz find the parcel were is it. My No is [protected]

My parcel with tracking Id K26084983 is showing delivered but I have not received it yet and neither have I received any phone call...Just tell me where is my parcel how can dtdc do such a scam...just answer me

D58773385
Sent from Bhubaneshwar on 17th October, reached Pondicherry on 22nd. 10 calls from the sender. Then as a receiver I called today 29th October, to express my extrem disapointment. I was told by a lady who speaks very well English, "if you want your parcel today, come to our office to collect it."
This is a shame for a reputable courier company to behave like this.

Through way bill no. D 85094767 material reached in muzaffarpur but could not delivered to me, even I have found it has been delivered in website of DTDC.

PLZ RESOLVE

I have booked the parcel on 19/10/2020 from Hubli DTDC (Karnataka) to Kaja Post (521150) Mandalam Krishna District (Andra pradesh)O but the consignment not yet delivered to the receiver on this date of 29/10/2020.
And the consignment number is B73863542 please do the needful.

Dear tram;

Plese check docket no Z48168308.

this is booked to Mr Vishwash Dalvi name but there is show to deliver mr Submit .

Wrong persons received this courier,

Regards
Arvind
[protected]

Purchased silver idols worth Rs 30800 from Salem silver palace, Salem, tamilnadu. The seller couriered the items to me via DTDC shipment no V60448394 on 20th October, 2020. My address is 2-2-1137/3, Hyderabad 500044, Telangana. The package was delivered on 28th October, 2020 ( late). After opening the package, I found that the box was empty with just tamil newspaper pieces and an invoice of my purchase and NO silver articles. I was shocked and contacted the seller, who assured they shipped correctly. I was so upset and in despair. I've given complaint to DTDC on their website, twitter, and also on phone ( complaint number[protected]. Please do needful and help DTDC reimburse me.

We sent one courier having shipment no M01727341 on 10.10.2020. The status on poartal is showing as delivered but there are no details of receiver. As the parcel has not reached the receiver we lodged complaint on DTDC portal and tried calling dtdc customer care. They accepted the complaint and asked for 2 days time for solution. And even after 5 days there is no support and now they not even answering calls. Dont know what to do. My parcel has some important documents.

I ship a parcel in the name of varshika neeraj from lucknow to siliguri.
On 14 october 2020.
From 19th october 2020 its last update on siliguri...now today its 29th october 2020 no update no phone no response.
Tracking id
U00067457

Kindly update.
Ectrem worse customer support they dnt attendind call..not even care about any parcel...

Consinment No. X33374729 showing delivered to Ulhasnagar 421004 address on 19th oct. 2020 but not yet delivered to me.

Sir,
My parcel Z37003317 was miss routed and delivered to wrong address as shown in trackings. Please find my parcel as soon as possible and kindly send to my address written below
Michelle Z
UK B 54 Upper Kanan
Zodin Hyundai Workshop
Aizawl Mizoram
796009
Ph [protected]

Yours Faithfully
Michelle Z

Date of packaging : 23/10/2020
Date of recieving package : 27/10/2020

Complaint from : Swati Bhingare
[protected] / [protected]@gmail.com

I sent a photo frame without glass and a few other products with dtdc (Govandi Location), a guy picked it up from my place and I specifically mentioned the packaging details - Photoframe packaged separately, and products to be packed in a bigger shipping box from the one I gave the delivery boy which was too small for so many products. I mentioned multiple times to the delivery boy and the coordinator Priyanka on call and on text to pack it very carefully since it was a gift and especially the photo frame was handmade.

1. It was still packed together, products and frame,
2. MY PHOTO FRAME BROKE as told and showed to me by the reciever
3. and the products was still packed in that same small box, because of which some of it got mended due to the tighter packaging.

I have attached the photos of the damaged product recieved, the payment reciept through google pay and the chat with the coordinator priyanka.

Requesting a full refund. Please get back asap

Your DTDC Express centre owner and his accomplices have indulged in physically assuaulting me and my wife. I had visited them to pickup my parcel boxes and had a heated argument with them, post which your DTDC franchise owner Mr Chandan Singh (DTDC Express, Mukund Sadan, Suyog Hotel Kalyan Shil Road Dombivili Eas) started abusing and assaulting me and my wife. I have already lodged a formal police complaint against your goon and wanted to highlight this to you as well. I am attaching the FIR copy for your ready reference. Hope you will take action against this goon soon.

My consignment number is V60261236 is lying in DTDC office from yesterday they phoned me to collect it from their office Hajipur .My address is Vill Saidpur Rajauli PIN 844102

My package with tracking number D94598605 has been booked on 12th October 2020 from Mumbai to deliver it to Kolkata with proper address and phone number (also mentioned on the parcel). The packet has been there in Kolkata Main branch (Bypass branch) since 19th October. After 2days of no movement Today i.e 22nd October finally it was Out for delivery.
I was waiting the whole day and now in the tracking status it has been updated as "NOT DELIVERED- Restricted Entry(OTR).
This is a horrible experience. Since then It's been 16days already. At the time of booking earlier I was assured that it will get delivered within 7 days.
At the time of booking already I had added that it is very urgent. I want to get my parcel delivered asap.
Would never thought it would turn into such a worst experience.
Already waited a lot and tried contacting Support team through phone calls and emails but everything is in vain.
No one even bothers to reply on top of emails. I request your team to look into this issue on a very urgent manner.
And when connected with the Bypass branch Team, they were giving lame excuses, irrespective of the fact that the parcel is at the bypass branch for 10 days still not delivering it to my address.
No one is bothered enough to deliver. I have been told that the working hours for delivery is till 3 pm. I want my parcel to be delivered ASAP.
Contact email id : [protected]@gmail.com

Hi sir . My parcel has been dispatched by the dealer on Saturday (24/oct /2020) But the tracking Id in which they stick on to the parcel is completely wrong and I cant track my package . The DTDC tracking which they gave is D75970846 . Please Kindly resolve my issue and deliver my parcel on time .