DTDC Courier & Cargo Complaints & Reviews

D94871157, i have bought 8 different fabrics from the dealor in surat.but i have recieved only 6.
He said he have sent me all the 8 and later he sent me the cctv footage packing those..but I haven’t received it..he said me to file a case against dtdc service how we lost those in between transit..I bought 14890 rs stuff from him and 2050 rs fabrics were missed in the parcel..so i would like to get your support and want to get those fabrics or the amount of 2050 rs..

My Tracking Number X68317888 I have been getting sms since last two days "Arriving Today" and evening it says "Failed" and will be re-attempted. When I went to track the shipment status is says CONSIGNMENT REDIRECTED. With the tracking activity I got to know that the shipment details. The Shipment is been getting delivered from Ghatkopar West LBS Marg. I tried contacting the said office on [protected] @ 6.[protected] the person was'nt so very helpful as if he is in rush and has no time to talk or answer my query only he kept saying call tommorrow morning. I want to know why my shipment is getting returned I have been getting Amazon items from DTDC then why this is not getting delivered my number [protected] / [protected]

Most wasted service in DTDC. My consign still hold from 15/10/20 in Siliguri not reach my destination Maynaguri. Shipment start 12/10/20 from Jamshedpur and after reaching Siliguri its shows miss route. After raising complain not get any solution from dtdc still now.

I've orderd from mtseedbank.in and
they are using DTDC to send my parcel.
I've entered correct address to their website
but the DTDC Consignment No is Z42720492 showing completely wrong Destination Address in their website.
This is at 22/10/2020 (DD-MM-YYYY)...

My package with tracking number D94598605 has been booked on 12th October 2020 from Mumbai to deliver it to Kolkata with proper address and phone number (also mentioned on the parcel). The packet has been there in Kolkata Main branch (Bypass branch) since 19th October. After 2days of no movement Today i.e 22nd October finally it was Out for delivery.
I was waiting the whole day and now in the tracking status it has been updated as "NOT DELIVERED- Restricted Entry(OTR).
This is a horrible experience. It's been 11days already. At the time of booking earlier I was assured that it will get delivered within 7 days.
At the time of booking already I had added that it is very urgent. I want to get my parcel delivered asap.
Would never thought it would turn into such a worst experience.
Already waited a lot and tried contacting Support team through phone calls and emails but everything is in vain.
No one even bothers to reply on top of emails. I request your team to look into this issue on a very urgent manner.
Contact email id : [protected]@gmail.com

We sent a parcel to silchar vide shipment no d60126818 from kolkata. Whenever trackked, it showed us " out for delivery" on 21.10.2020. No delivery took place on that day. Whenever contacted after a continuous effort for one hour through different chanel ( no one picked up phone), they assured to deliver it on 22.10.20.
The consignee received the parcel in fully wet condition and as a result the inner garments were profusely wet. One old lady was the receipant of the parcel. She complained to us.
Whenever contacted to the chirukandi offife, silchar, in connection to the said parcel, they replied it took place due to rain in silchar, assam on 22.10.20 from 5 a.M. And their godown was totally waterlogged. As a result, the parcel got damaged.
The voice record i.E the statement of the concerned person of silchar office is at our disposal.

We want compensation from your part for this careless activities due to which the content of the parcels get damaged?

we relied on you for a tension free delivery in the midst of numerous courier company existing in the country.

Please inquire after the incident and compensate the loss for which our customer suffers.

14th Oct : DTDC delivered my shipment to my address, when I checked the shipment it was not what I had ordered.

15th Oct : DTDC guys came and told me that they made a mistake in the deliver and my parcel was delivered to some one else. They collected the parcel I had and left, however, I kept a part of the parcel with me as security and told them I would give it when I get my parcel.
Courier guys #:[protected]

16th Oct : (Waited for a day)

17th Oct : called the courier to inquire about the parcel, he said he will get it.
18th Oct : Called again he said we don't work on Sundays.

19th Oct : Waited for the courier to call but no response

20th Oct : Called him, he said he has left the job and gave me another number to call ([protected]) This number was constantly switched off

21st Oct : Called on [protected] switched off

22nd Oct : Called the customer service [protected] spoke to an advisor who said I need to call his senior and shared her number ([protected]-Deepali) I asked him to transfer the call to her he said we DO NOTHAVE THAT OPTION. Told him to stay online and called that number but there was no response. As she did not answer the CSR transferred my call to his Floor Support (Abhishek) who asked me what's MY ISSUE. I was so frustrated and I asked him learn from the executive what's the issue as I wont repeat my self after being on the call for 25 mins. He kept saying I cant help you if you do not tell me the issue and will disconnect the call if I (customer) does not co-operate.

Please help get this query sorted and listen to the call I have made.

Pathetic, Irresponsible, Ignorant customer service

D94874927
This is showing as delivered but i haven't received this at all. kindly check this

I had booked a courier from roorkee (Uttarakhand ) to Sahibganj (Jharkhand) on 10/10/2020. The tracking number is D91346828. Today I got my courier and when I unwrapped it I saw it was totally broken. The courier consisted a photo frame which was totally damaged. I don't understand how these private courier works, they don't care about the handling of the product. This is totally rubbish courier. Now who will be responsible for my loss?

Courier of medical documents was returned to the courier office but not returned to sender.
Tracking number Z48791329.
DTDC has failed to address the issue despite raising the issue several times with them.

My tracking no.Is T70017910.
Its ten days parcel not yet deliverd.

Good afternoon
Sir,
My tracking no:::--z56966188

I have been calling since then, but no call has been received, please tell me that I will do many things, and my purse has not even reached me yet.And no one is calling, after such a poor service, And made me so stupid customer care people used to give me wrong number I will not deliver any of my goods with Very bad service and I have a request for me my Parcell or address is right
And my mobile no is :..[protected]

Myself tulika, booked my articles for delivery, but did not delivetef

I had placed an order online which was shipped on 16th october 2020 with awb number as Z36769114. Still on 22nd october 2020 if i check the tracking status of my consignment it is just displaying "no data available".

I am providing the snapshot of the tracking status that i see while tracking.
Also image of the parcel which took before shipping.

There is no way found to contact dtdc.
Please help

Hi DTDC Team,

I am continuously trying to know about the status of the delivery parcel which has been sent on 14th october.

After several calls and Chasing I am not able to see any action or status Update about the parcel which has no update after 14th october...Today it is 21st October and still after so much complaint, there is no update about the delivery..

The people who are in customer care they are not know enough about my parcel details
Kindly help in this case and please let me know the status and arrange delivery of these 2 Parcel.

Shipment 1 : F30091181
Shipment 2: F30091223

The tracking of the courier showing it reached trivandrum dtdc courier hub on 17th october.
But staffs in dtdc courier hub says they still didn't get the courier.
They didn't tell me the current status of my parcel.
Please deliver the courier as soon as possible.
My tracking id. M98357593
Phone number. [protected]

My shipment W00055081 booked from jaipur on 14th Oct. After that 15th Oct its shows on delhi hub...but now it's stuck in delhi hub ...nonne responsible...customer support very horrible ...plz help how can I get my parcal...

One of our package has been misplaced/misdelivered.

Consignment number: R38236820

Consignment content: Hearing aid

Consignor address:
DHWANI Hearing Aid Center
NH-47 Byepass Road,
Vytilla Power House,
Kochi-682019
Ph:[protected], +91 [protected]

Consignee address:
SIVANTOS PVT LTD CHENNAI,
36/2, NEAR ICICI BANK, KILPAUK,
BALFOUR ROAD, CHENNAI, TAMILNADU, PIN:600010

THE TRACKING HISTORY TELLS THAT THE PACKAGE REACHED HYDERABAD,
WE HAVE RAISED A COMPLAINT ON THEIR WEBSITE TICKET NUMBER: 17663775, BUT NO REPLY YET.
WE WANT TO SEND IT TO THE CORRECT ADDRESS WHICH IS MENTIONED OVER THE PACKAGE.

C.Note V90477717 from Dharmashala (HP) to Siliguri. Full adrress, mobile No. given. booked on 15.10.20. Reached Siliguri on 19.10.20. Recd. message on 20.10.20 that attempt made for delivery but not detacted the house. There was no mobile from delivery boy as recorded on the consignment[protected] though message for non-delivery was sent. It is strange. No lockdown in Siliguri.
Adrress written: P.D. Dalmia, Advocate, "ALOK" Millanpally, Behind Somani Mill Compound, Siliguri-734005. M-[protected].
There was no mobile phone of Siliguri office. However tried to contact [protected] but no response.
Please deliver immediate at above address or at ALOK Trader, Naya Bazar-M.R. Road, Siliguri-734005 by 1.00 P.M on 21.10.2020 otherwise consumer case woul dbe filed as the parcel contains important Income Tax documents. P.D. Dalmia, Advocate, [protected], [protected].

Rerouted & forward from facility wt does it mean plzzz give clarity about it will be delivery to my customer or not...