DTDC Courier & Cargo Complaints & Reviews

My dtdc courier consignment number b72819319 is not yet delivered to the destination address as it is already more than 7 days. At the time of bookig they said it will be delivered within 48hours. There is no tracking updates from last 4 days and customer care is also not responding. It is very disappointing experience with dtdc and i decided to not to go with dtdc again.
Please help to resolve this.

On 28th sept, 2020, i did a booking on mydtdc app (Booking no. #[protected]. And complete my payment via upi using paytm at 07:14pm, the payment was successful. The money is deducted from my account. But when i checked my mydtdc app it's showing 'payment awaited' since then. They didn't respond to my calls in their working hours also. Now everything on the app is freezed. I tried to get support from their web link to 'raise a service query', https://www.dtdc.in/tracking_query_form.asp, but there also the submit button isn't working. There's no way to contact them to get any support hence i came here.

Hello team,
It's on regarding d55366995, i had courier some of the important product items from pune to assam, and the courier i received today was totally damaged, the items were protein supplements, and some electronic.
Team just to highlight that the packaging was also found damaged i mean it was in a worse condition. Someone somewere has done something wrong with the parcel i believe. So team i will attached 2 different pictures which was taken while before delivering the parcel and after receiving the parcel. Team please do justice after seeing the pictures. I know and i am sure dtdc service will never disappoint there customers. Please take appropriate action on this.. Thanks
Note:- i have 3 more pic to add on, which in worse of all but unfortunately i am unable to add the others. Please contact me i[censored] need the other one or provide me a email i'd so that i can attached all the file together
Ikramul hussain
[protected]

Hi, i have not received any parcel on tracking id/ awb number - z48894425. But in dtdc tracking sites there is mentioned "delivered" on saturday 26 sep. Please tell me where is my parcel. I have not received any call from dtdc also. Please help

After a laps of 08 day consignment has not been received

This is in reference with a courier that was delivered from bangalore to bhagalpur. I booked the courier at kundanhalli, bangalore branch on 26 september 2020. As the laptop was getting couriered, they told that special care will be taken and fast and safe delivery would be taken. Even the sticker of fragile item was stuck on that. On top of that the laptop was delivered in a damaged condition. The screen of the laptop is damaged and it is no longer useable. There is a complete crack on one side of the laptop with big dent and internal parts exposed. When i talked to the dtdc manager of bangalore he said they could not help on this. This is a very unprofessional behaviour and special care should have been taken to send laptops. I want complete refund for fixing my laptop.
Consignment number: v59134470
Please may i request you to look into this matter urgently and process my claim.

I did not recieved my parcel it was booked on 21st sep I need it very urgent today itself plz do deliver today itself..thank u

Ordered laptop in the courier but received stone and charger only in the courier. Consignment number is d60923835

My package not yet received so far to my customer, worst customer service, not yet hearing complaint what i'm saying, especially chennai nungampaakam branch manager cutting the calls while talking. He is irresponsible person

My consignment no : c03979405

Name - dilip khashnobish
Address - l 222, sector 25, noida - 201301
Email - [protected]@gmail.com
Phone - [protected]
Date - 25 sep 2020

Yesterday (24.09.2020) at 11:12 am, i received the following sms - "z42967628 is out for delivery. Please share smile code (- - - -) with dly agent for zero contact delivery. Dtdc won't ask for any payment otp"

I stayed home all day but the delivery man did not come.

I have not moved out of house today (25.09.2020) also but the package has not been delivered till 1630 hrs.

Consignment no. = d59386091
From delhi to tirupati

Booked in june (Probably 14) but not received by me in tirupati till now. I just gave them time thinking of pandemic situation. But when checked status on dtdc website, it was shown as delivered.

Pls look into it and pls do the needful.

On 24.09.2020, my consignment no, i[protected] was out for delivery, and i got a sms from dtdc regarding the smile code and a link to pay online for my cash on delivery consignment to ensure a contact free delivery. So i paid through the link. But when my delivery agent came, he again asked for payment. I showed him my receipts, and the link shared. But he had no information regarding the payment. He called dtdc and said he would return once this gets resolved. Now its been a whole day since this conversation, and on my tracking page it shows "not delivered (Receiver refused delivery (Cir)"

I have tried to launch a query and send some emails with the attached proof of payment. But there seems to be no response. Please look into at the earliest. I would like to receive the package, that i already paid for, at the earliest.

Important documents booked from hyderabad to patna on 17/9/20.
From 19/9/20 to 22/9/20, status was showing as "received at hub - patna air apex. On 23/9/20, status shows as"out for delivery", then"area non serviceable - (Dir)"? What does it mean? Consignee address is in the heart of the city. Consignee mobile no. Is also given, but they have not called. Tracking no. H20319471, ref. No.[protected].

A parcel has been booked on 12th september 2020 from kolkata to bhagalput. But still now received. Local dtdc branch misbehaving & also customer care not giving any update.
My contact number [protected]

Hi my dtdc tracking number is d92439786. It is from jaya pour (Rajasthan) to eroad (Timila nadu). I have given the customer phone number also along with address to contact if any difficulty in finding address.

But dtdc courier boy called the customer but did not delivered. When we see the tracking status it is showing redirected.

This should reach to a customer in eroad t. N.

Could you please help in delivering to the customer as soon as possible.

My parcel is at same location that is at bangalore surface apex from 4 days i booked parcel on 19th sep in frazer town and delivery location is solapur mh 413601 but i don't why parcel is at same location its very expensive parcel no one from dtdc responding

My package with tracking no. C03401813 has been booked on 14th september 2020 from tamil nadu to deliver it to west bengal with proper address and phone number. The packet has been there in west bangal from 17th september 2020 to 22th september 2020) and my shipment status is showing that "returned parcel forwarded from facility" and reason "not delivered (Address incomplete or wrong - (Cir)". I have contact at dtdc castomer care and verify my address and address is correct. But delivery boy never contact me for parcel delivery. I have observed, sms received at 6 pm and without attempting delivery status updated in portal.

I have booked my Parcel on Aug28th, not yet delivered, But 20th of September status showing like delivered, I want my Parcel back.

H30789865

The shipment status is showing delivered, but it has not been delivered to me. The delivery executive did not call me or message me regarding the courier.

Not reached
Sufficient delay there by loosing business and repeated orders from dealer and in time supply not done