DTDC Courier & Cargo Complaints & Reviews

I have sent out two couriers from dtdc burabazaar Kolkata, one to kolkata itself and one to Mumbai. The Mumbai courier took 9 days to reach and everytime I tried to reach the Kolkata guy who took the courier lied to my face saying the ppl were not at home when they were at home . Over this he shouted at me and was not cooperating at all and was extremely rude .
The matter did not end here, surprisingly after the fight guess what the content of my Kolkata courier is missing .

Consignment not deliver while they showing deliver to customer. Even receiver name is not correct. This totally chit.

DTDC reference number: Z53783960

On 25th Aug 2020, four days ago, I received a message from DTDC about consignment being out for delivery along with a SMILE CODE. At 1:32pm I received a SMS about consignment delivered, along with a feedback url. Since there was no delivery made and no SMILE CODE collected from me, I immediately gave a feedback on the url regarding non-delivery. However there has been no response at all.I assume therefore that their feedback system is an eyewash.

Next day I called up their customer care who in turn asked me to contact the local branch. Local branch connected me with the delivery boy who again claimed to have delivered the consignment but on insistence, promised to visit next day, that is on Thursday, to sort this out but it is Saturday now and still there is absolutely no visible followup action either from the customer care or local branch.

The consignment contained a vehicle insurance document. Surprisingly there is no follow up from the insurance company as well to cross check if the delivery is made. But that is a different thread and I will be raising an issue with their customer care as well.

Mera parcel 3o July ko mumbai to nandurbar book kiya tha aaj 28 August tak delivered nahi kiya he or 10 baar dtdc costmore care se complaint kiya gaya he lekin abhi tak delivered nahi huva he. I want very urgently. C/N no. - M9463006

The product was not delivered the product nearly 1 month I want my product tomorrow morning 11 am Tracking number:H19814508

My name is Attaullah khan
Dear Sir, I would like to lure your attention to an important issue that I have faced lately due to your services. I have sent an parcel to my daughter from Beedto Banglore but unfortunately she was not at the place and she didn't she rejected the parcel . But I didn't get my parcel back to me since it's been a 2months I didn't get my parcel back to me.
From past 2 month's taht DTDC courier office emplye Just fooling me around that your parcel is stuck at some place or it will come in some days.
So I request you to understand my situation and please provide my parcel as soon as possible.🙏🙏🙏.

My parcel had to come via dtdc courier service shimla having courier no. Z47684154, i made a call to executive customer of branch shimla to know about the details, at what time it would be delivered bcoz a msg told me that your parcel is out for delivery and its 5:00pm in the evening, it was not arrived yet, so i called and that particular executive abused & misbehaved quoting that you are not the president to make a call to the customer care office.

Hi have sent a parcel from kolkata to banglore with very important document regarding my visa on 27th july and till now it is not delivered. Everyday i kept getting fake update on tracker:- 1) out for delivery (Every morning) 2) consignment redirected — this status for 2 days 3) covid19 could not attempt — this status another 2 days 4) receiver requested delivery on another date - (Cir) — final status since last 7 days since than i am calling to them everyday and have to wait 20 mins to reach to customer care executive, but they give same answer that they will check with team and update (But they actually do nothing). I also tried raising query case (#[protected] in their system using their website form, but never got any response till now. I even used facebook messenger to get update but same response that they will check and let me know. Its been more than 1 month and still my parcel is not delivered. The parcel have important document regarding my id and visa of netherlands. I want to take action against them now for torturing like this and my financial and career loss. Recently they gave me number [protected] : i called them 4 times they pick my call and say they are checking and they just keep me waiting on call and continue working until i drop off. They have made a joke out of this. I am now planning to file fir against them for the loss they cause to me and the torture

I have couriered my documents on 18 th Auguest through DTDC express, still now after completing 10 days the parcel is not reached to the destination.

Please deliver my parcel to the destination immedieately, its urgent.

And i have tried to call the destination dtdc call centre but there is no response.

This is an urgent courier. PLease process it very quicly.

Packet was booked through dtdc vide awb no. Z46988652 on july 31, 2020 from delhi to pune. This packet reached pune hub on august 2, 2020. After that the packet was moved to market yard parcel branch and from there it was sent to hadapsar road master franchisee of dtdc on 3rd. And since then the packet is shown as misrouted. I have complained about it to my vendor as well as dtdc. Firstly, dtdc responded well and took address of the receiver also. But after that they have stopped replying to my mails.

I found out few numbers of the branch and messaged them about the misrouted packet. Couple of days after writing to them, on aug 27, 2020 they showed the packet as delivered and marked as self received. Since then i have been asking for the delivery sheets to check as to who signed the sheet while receiving courier as the packet has not been received by the recipient. But they are not replying to any of the messages and mails.

Hence, i would like to lodge my complaint here so that you can help recover the packet or my money asap.

Thanks
Best regards

My courier was placed on 10 August 2020 and today is 28 August 2020 and till now it's not delivered. It's been stuck in jhansi franchisee and person who is incharged is not responding to my queries. My consignment number is Z34600487.. it's the worst experience in DTDC

A courier number X33364279 was shipped from noida to hyderabad chikkadappi DTC branch 3 months before on 22nd may 2020. I did not receive the courier since then and when i went to the office they are saying they did not receive the courier
The online tracking statement says its delivered to them.
I am being forced to go from one office to the other during this pandamic situation and none of them are helping me.

Neither does the customer care people answer the call to resolve the issue.
One of the branch says the courier is untraceable and i should opt for a refund policy.
Please do let me know the other steps of approach.

Sir, my courier reference number is Z34771966.
My item has delivered from Mathura on 28 Jul 20. My courier has received at coimbatore on 31 Jul 20. I have called 100 times but no response by the dtdc staff. I have lodged online complaint but no response. They have told me two times to deliver the item but he has not delivered.

H97647193
H97647252

The above tracking number still not updated from last month 20 th july. Today is august 27 th. No proper response from origin and that worth of 6000 very very bad experience with dtdc.

I am really disappointed with DTDC service. One important document was couriered from Kolkata on 18th Aug, 2020 and destination was Bangalore. When I checked the tracker on 25th Aug, 2020, then the status was "InTransit" and same time I called DTDC call center and confirmed the delivery address and phone number. Again on 26th Aug, suddendely I found the status as "Undelivered" but no delivery attempted. Today again I discovered the status as "Address Incomplete". Moreover, I have received many times courier in the same address from DTDC only. I had raised a complain[protected] on 25th Aug, 2020 but no resolution. Even from yesterday I was informing DTDC call center more than 3 times that this parcel is too much important for me and I reconfirmed my address and phone but unfortunately nothing happen and I missed the parcel.

This is with Regards to my booking number F30083025 from past 3days there is no update in status and it is showing in transit at begumpet branch my concern is, is it even moving or will it end up getting lost or damaged like other customer packages if had I known DTDC has such pathetic service wouldn't consider their services ever

The dtdc courier licencee at kottayam, kerala is informing that delivery of posts / parcels at home address is not in their scope of duty. According to their version the scope is limited only to inform the addressee that a parcel is received at the office. The addressee has to come and collect the parcel from courier office. Please give us guidance on scope of service for courier agencies

I had ordered a personalized birthday gift for my friend from igp gifts. For contact details i had given my friends name and her address and for contact number my number was given as it was a surprise gift.the intial adress i had given became containment zone and hence i changed the delivery adress by informing about the same to igp customer care and they assured me the same.But today i recieved a call from a staff named chackochan from dtdc cherthala branch ( ph no[protected] and this was the name shown in true caller) from the very beginning he had rude attitude and asked me to collect the parcel from their office.he said that he was unaware of the address change that i had made.for giving the 2 nd address when i asked him to hold the call he shouted at me and asked to call him back. I called him back and gave the 2 nd adress. At that time also he shouted at me and said for delivering i had to pay extra amount. I had already paid for the gift and delivery and the company had assured me about the delivery to the 2 nd adress.still thus was his atittude towards me.please make sure that he will not repeat such behaviour to another customer .

I have booked DTDC service on 20th march 2020 but till date ordered is not delivered to the Receipient And same was also not updated to Online tracking. When I complaint under docket number 2121859 they created a duplicate tracking ID illustrating courier gets delivered. But the snip provided by DTDC is fake. And I have all the proof
1). I booked courier with Tracking Id- Z32649772 on 20/03/2020 but on DTDC website it's showing 02/07/2020 which is wrong. 2). Consignee Name is Sunny Kumar. 3). Delivery address is in Delhi Not in Indore.
4). Receipient Name is Mangla Enterprises Not Manoj. I have all the screenshot and even mail from DTDC stating courier is not booked by Delhi Jasola then how come after raising complaint duplicate I'd is created. I think DTDC courier company started doing fraud with customer product by creating duplicate Tracking ID. I am attaching all the proof of courier. Below are the DTDC no. on which I raised complaint. DTDC courier Office from Where I booked courier[protected] Delhi Branch Office- [protected] Courier Address- DTDC Jasola Vihar Village New Delhi.

I have courier my company laptop to on 18th Aug. Today it was received broken. Laptop screen broken.