DTDC Courier & Cargo Complaints & Reviews

I'm soo sorry to say this but your service provided in Mala which is situated in Thrissur, Kerala is very pathetic and I will never ever do any service with this company. First reason is that they haven't informed about my area is not having any home delivery service.They should have told before buying money . I have spend a lots of money and cannot make the parcel reach my home how this will be fare.The second reason is the women who works there in Mala branch. Se is horrible without any manners and she thinks that I'm her servant and she is my boss. At least you should have appointed some good people with some manners. She can't talk with respect and she cuts the phone when I raised a question to her. I'm totally disappointed with the service and will never ever recommend to anyone unless you teach that lady some manners and provide a good service. I'm complaining to make that lady to get some manners and teach her some etiquettes and also to inform everything before you buy money from the costumers.And one more thing during this covid pandemic situation never blame and misuse the situation as a reason for not making a home delivery. From this same place my neighbour got a product delivered at her home without any trouble the day before my product reached. I'm also not in a lockdown area or any quarantine issue.So kindly read my complaint and take necessary actions.

Consignment No: M85790709
Reference No:[protected]
My Order Tracking details showing that it's location at Rajamudry Super Franshiee. So went to Rajamudry Super Franshiee but there they said we already sent your package to given address I.e. To Ravulapalem dtdc center on 3rd August 2020. But till now I didn't get my package. It's been 20 days passing. No one is responding properly... And I also went to Ravulapalem dtdc center there they are saying that it might be missed. I don't know what to do. My package is very costly and very important to me. Please start an investigation about my order and delivery it to me. Or I'll file a complaint in police station @Ravulapalem.

My product was supposed to be delivered through DTDC on 12th August, 2020. I received a call during the day product reached destination hub. The service provider was ordering me to come and pick up from the office. I told him to deliver at my home address mentioned in the package, he responded he is new to the area and it's a new office come and pick up from their office. What's the duty of a courier agency and if we are going and picking up then why I need this medium in between. I told him strictly to deliver to my home, the so called courier agency has not delivered product yet. The office is nearly 2 km away from my home. I need strict apology from their side and proper reason why they are treating the customer with indecent behavior.

Hi, we booked a courier with dtdc having tracking number h97813598, i got out for delivery status and after some time they called me and told me to collect the parcel at their office, which is far from my village. We are paing huge amounts to get the doorstep service. Instead of not delivering at my doorstep, they updated false comments -"(Address incomplete or wrong - (Cir)". They are so arrogant, they are asking me to come and collect,...

THE courier with refrence number Z05337885 has been sent from noida to Gurdaspur on 20th july it has reached the pathankot branch on 24th july and now today it is 12th august but the courier have not been delieverd to me yet the tracking status is just stuck on In transit from 24th july till date.the courier consist of my DMC's which are very urgently needed to me .i have called each and every branch existing between noida to gurdaspur punjab but there is no response and no body knows where the courier had gone..literally i am getting depressed due to this.

Sir mera parcel abhi tk nhi aya or cancel kr diya na hi mere pass call aya na courier wala plz help me urgent parcel he sirr [protected] contact no k24783889

Delivery person is not willing to deliver the courier to provided pin code or address..
Franchise person assured and took an amount And now they are not responding properly..

I would like to recommend an immediate action against this and kindly deliver the courier to the pin code as earliest...

99hello mr/mrs, somebody misuses my mobile number and create a fake id in locanto site because of that im getting so much o[censored]nwanted illegal calls and messages to my number iam very much stressed and annoyed. So pls immediately delete my id and mobile number.
My mobile number - [protected]

Hi, the order status is not updated, its more than a week. Please update the order.

My consignment consisted of 3parcels to be delivered to kolkata. 2 parcels were delivered. But the third one was not delivered. When i filed a complaint they suddenly updated the tracking status as delivered. But the tracking path still shows it is delivered to dtdc head office, guwahati. I tried to contact them. But to no use. My consignment no. Is d56957714.

I booked one Parcel containing TV and also i have given details while booking through your e Booking portal on 07.08.2020.
The Parcel picked up by your DTDC Office Domlur Banglore 560071 on 08.08.2020 from my house.The above Parcel delivered on 11.08.2020. The TV Containing in the Parcel is completely Damaged. While Booking i have declared value of the TV is Rs.5000
For 5 Kg you have charged me Rs. 1890. As per you the charges for one kg is Rs 100 plus
Service charge Rs.110.
I request you to refund me Rs.5000 plus extra charges you have charged.
Parcel Booked from Banglore B58 to Gulbarga B05.

Hi have sent a parcel from Kolkata to Banglore with very important document regarding my VISA on 27th July and till now it is not delivered.

Consignment : K34549503

Every day I kept getting fake update on tracker saying out for delivery in the morning and then by end of day status changes to "couldn't attempt deliver due to COVID 19 ", after 5-6 days the status changed to "Receiver requested another delivery date" .

Let me tell you receiver never even received any call from them, since than I am calling out to them every day, to reach to customer care executive need to wait almost 15-20mins on hold and then they give same answer that they will check with team and update (But they actually do nothing).

I also tried raising query in thier system using thier form, but never got response. I even used facebook messenger to get update but same response.

Its been more than 15 days and still my parcel is not delivered. My visa process at final stage is going to get expire due to this.

I want to take action against them now for torturing like this and my financial and career loss.

I also requested them to send it back if they can't deliver but they don't give any response other than we will check with our team.

Refyr c/no. Z32053588 dt.27.07.2020 pertaining to rakhee parcel.
Delivered on 07.08.2020 whereas rakhee festival was on 03.08.2020.
Repeated request was made to yr collecting agent about delay but to no reply whereas it was time bound delivery (I. E. Before 03.08.2020 due to rakhee festival) but delivered on 07.08.2020 after constant follow - up. Are you going to refund our courier charges due to negligence in yr service or we should stop dealing with yr company due to poor service.
Yr early reply will be highly appreciated. Rgds!
Sunita kanodia, kanpur.

I have booked a courier (Tracking number z[protected] form delhi to bhandara (Maharashtra) on 29 july 2020, the parcel is reach nagpur on 6 august 2020 on the same day the parcel is forwarded to bhandara but till the date (12 aug 2020) the is not reached in bhandara.

Hello,

I have shipped a parcel from hyderabad on 3rd august, my expected date of delivery was 10th august, today is 12th august there is no progress in the status of the shipment and also different customer support people say different things. I do not understand how they play with emotions. Giving so much stress and frustration. It's really very pathetic.

Dtdc gives no value for money neither emotions.

Please look into this matter as i have mailed called them several times got no response.

Thanks
Aliviya mitra

I had my parcel from hyderabad on 8-aug-2020 reached to mysore on 11-aug-2020 at 9.00 am. The lady in kuvempunagar said the fellow had taken it when i called at 11am & said it will reach by 12.30pm then again at 2.30pm then again at 4.30 pm then again at 7.30 pm. At 7.30 pm again i called then the person in sterling dtdc said that delivery person has not taken the courier.

The lady at kuvempunagar kept on telling lies, the...

I went to ravulapalem dtdc center... There they checked all the parcels but mine is not there or received... They are saying that it might be miss route happened... They are reckless towards orders... My order is so costly and very important to me... Please contact ravulapalem dtdc franshiee and start enquiry about my order. Tracking id:m85790709
Reference no. :[protected]

Courier is booked on 04/08/2020.
It has a medical insurance documents. It show while tracking that courier is delivered on 08/08/2020.
I don't even get any phone call about courier from delivery boy when he was going to deliver. Neither i got my courier till now.
Kindly shot out this problem.

Courier docket no. Z53418035 dated 25.07.20 has been booked from faridabad branch office, sector-31, for dispatch from faridabad to kolkata-39, but till date i have not received the same.

Regards

Mafizur rahaman
Kolkata-39

My parcel has arrived to my city hub on 29th july 2020 but this pathetic courier service didn't bothered to deliver it to my address till the date i. E. 11th august 2020.
I made several complains after which they said they are priortizing my parcel and updated status to out for delivery today but whole day i waited for the call and no none called me after 6:30 pm they updated their status to "receiver requested delivery for another date cir"
Without contacting me.
Its already have been 12 days and i dnt know when they will deliver my parcel.
Dtdc is worst and pathetic courier service of india.