DTDC Courier & Cargo Complaints & Reviews

This is the first time i'm using dtdc & this is the worst experience i ever had with any courier. Service is too poor that it's totally unacceptable. There are hand full of complaints to claim on the way of service you are providing. A package has reached near to its final destination but still undelivered for the past 72 hrs. The response for the customer care was too poor.in tracking status they have updated that the receiver was unavailable inspite of my presence at home & moreover no one ever called me in this entire process. How a delivery person can update as unavailable when the receiver was available at home & how can he/she can update that it was undelivered just because of the receiver's fault when the whole mistake is on your side. Your service is responsible to give me a proper & acceptable explanation for this entire delay in delivery process (Which is undelivered at the time of this complaint). The customer care people said they will arrange for a backup call which i still didn't give back from them, it's been a scenario where i used to call them everytime. On the whole you have showed a worst response on having so much trust on your service, as it was a very important content which should have been handed over by time from my side. C/n no. C01744458.

Hello,

I have booked my item in hyderabad to delivery in visakhapatnam. Which was delivered yesterday (03/05/2020). But its completely broken. Photos attached for your reference and consignment number is "d55549185".

I have already dropped an email to customer care ([protected]@dtdc.com) but not getting proper response. Please help me with the refund of my item cost around (15k) + shipping cost (4k).

Thank you.
Vijay

I have ordered one parcel from amazon site... For that product direct seller has placed shipment through dtdc courier service. We have mentioned pin code but they have delivered to wrong address... Now after contacting that courier person, he is responding rudely and not delivering the product.. The ph no is...[protected]... This one is related to dtdc courier service only even though i have ordered from amazon... The parcel is with dtdc courier service srikakulam branch... I have mentioned complete address in amazon site while placement of order... But by default it is showing that srikakulam - 532460 which is of veeraghattam pin code... Now he is telling that this issue is not necessary for him and he is not sending my parcel... While iam contacting him he is very rudely speaking to me.

,
My name is dharmendra
Today i was visited to your dtdc courier service in juhu church market for courier my mobile to (U p) amroha, dtdc person said it will take 3 to 4 days, ₹850 charges for that!, same thing through dhl ₹550 & it will be delivered next day, when i went to cancelled within 1/2hour, he charged me ₹ 100 for cancellations without receipt or invoice for cancellations and this is not mentioned anywhere? And now when i am checking that consignment number, it alloted to other, @that time he said we can't use it for others.
So he cheated us, given wrong commitment and there is only one option to pay by cash, but as per your receipt there are 3 options - cash, card or wallet.
Why we can't use it.
It's not matter of ₹ 100, it's matter of trust.
Please see the attachment and do the needful
Take strict action against this guy
Thanking you in anticipation
And if possible i want my money back, bacause it's earned by hard work, & without any work he took₹100 for nothing like anything
Fyi
So if he is not using, then what's it
Why he charged me₹100
Not given receipt
Why online payment options not available
Why ₹850
Why 4 days

I am waiting for your revert
I talked with mr asraf, vishnu naik, latika deepali, mamta no response

Neither mail nor tweeter and customer care too

Even premium express delivery ke paise lene ke baad bhi ajj delivery nhi hui agar delivery krni he nhi thi toh paise kyu liye
Subah 6:55 pe ambala aa gya tha mera parcel but vha se aage forward hua he nhi sham tak jabki ambala to adampur 4 hours ka destination hai bss itni ghatiya courier service hai ye dtdc premium express delivery ke charges leke delivery ki he nhi ajj what the hell is this the worst experience ever
Tracking no v58430087
Reference no[protected]

Hi this is sneha i want a parcel very urgently today so i request you to please deliver it today
Tracking no v58430087
Please deliver it todays its very important and urgent i need it very urgently please try to understand and deliver it today
Address afs adampur chomon jalandhar punjab
Pincode 144102
Need it very urgently today so please i request you to deliver it todat

I have sent document through dtdc. Their final delivery centre received the courier. Then my parcel was marked delivered by this final centre without delivering it. Also they have signed it with a fake sign to prove it. When i have raised my complaint then dtdc had investigate this matter and found that their centre marked it delivered without delivering it. As it was not my mistake and dtdc has intentionally did this then i have asked my parcel back but all my efforts were unsuccessful. This is complete injustice bcoz i have paid for their service then also they did this. Now i am suffering to make a new document which was a govt document. My humble opinion is avoid dtdc if you can. They wont take your claim and wont provide any satisfactory resolution in such scenario.

Consignment no: v58837541
This consignment was booked on 2nd march from kolkata and it was supposed to be delivered on 3rd march. When i tracked it in website, it showed that it got delivered, whereas i didn't receive it. When i called the delivery agent, he told that it will get delivered on next day, i. E, on 4th march. But till now neither i got any call, nor i received it.

This is to informed you that the consgiment no. Z09431160 has been not delivered[protected] to the address (Karpuri nagar, godda) after tracking it shows[protected] in ranchi out of delivered. I have try to contact many time dtdc office godda but they not respond.

Sir please take necessary action that i can receive my parcel as soon as posible. 🙏

A parcel had been booked from mizoram vide booking id-k23894072. The parcel was undelivered due to my non-availability at home for one hour. When i requested to customer care no[protected] at 11:40am on 03 mar 2020 on same day, it was told that the parcel will not be redilivered again. It has to be rebooked from the sender's side. It is really a ridiculous procedure. Once the parcel is still available in receiver's location and can be re-delivered, the dtdc service is not doing so. The parcel was top-most urgent and while returning and rebooking it will take more than a week.
I am not satisfied with the service of dtdc and will share the experience with my friends and my company. I am working in apollo hospitals and will make sure that apollo will not use the dtdc service for sending any consingments.

Thanks for your services

For the second time, dtdc representative has not come or delivered my consignment to me. I am very upset and will be sending a strong complaint to the consumer bureau about this. This is very unprofessional and the fact that dtdc has not even bothered to investigate this case is a direct reflection on dtdc pathetic standards of service. Shame on dtdc i am not surprised that https://www.consumercomplaints.in/dtdc-courier-cargo-b100102 has given dtdc a 2 star rating. 7000+ complaints against dtdc and you wonder why dtdc is considered the worst courier service in india.

Kindly review the tracking details (D72445xxx) also embedded below. On feb 26 it states that the courier came to my house and then did not deliver as i was not home. Same on feb 27 and feb 28. And then on march 2, it has been updated that my address is ok but there is no such person?

1. Fact 1 is that no dtdc courier attempted to do the delivery either on feb 26, 27, 28 or march 2.
2. Fact 2. I have given my full complete address including the landmarks of 2 prominent schools in between which my apartment lies. I have provided my apt number, name, road, area and 2 huge schools as landmarks.
3. Fact 3. I live in an apartment complex always manned by a security guard who collects parcels on our behalf. No one from dtdc came or attempted delivery of your parcel
4. Fact 4. Numerous deliveries from professional couriers, fedex, bluedart, amazon, flipkart are delivered to my apartment everyday without a problem.

Consignment number is k23697377 and it says invalid. I have very important original docs. I don’t know where is my package. I just want dtdc to find my package and if they can’t deliver then let them return back to me. I am very very worried. I tried tracking through website but i am not been able, the courier was from kolkata to bangalore. I need support and help badly

Regards
Mr sunetra chatterjee
[protected]

Dear team, I booked courier on 28/02/2020 from Anantapur to punganur wide pod no H91654002 but this pod track shows successfully delivered on January 2020, while I visit and asking at Anantapur branch where I booked this courier they are shouting.kindly resolve the issue, if not I will go through consumer court.this is the second time I facing this issue

On 17.2.20 I booked documents on DTDC Courier service from Udumelpet ( Coimbatore) to Abu Dhabi ( UAE) .The receipt is also attached with this. As seeing the delay in delivery found out that the trackking is not Updating beyond Chennai Hub. Registered a compaint on 28.2.20 about not updating the tracking status and got a case No.16183951. Till now there is no development and improvement in situation.

"Please Note the documents is very important official one I needed it to return if it is undelivered."

Dear sir,
We have booked a courier having number h96463021 dated 26th february 2020 and it was informed that the docket will be delivered by 29th and if not on 2nd march it will be delivered to the customer without any delay by 10:30 am. The undersigned was tracking the shipment details and found that the courier was received at jamshedpur on 29th morning and since then it is lying at there only. We were fed up while talking to the people where we have booked the courier and also they provided one contact number [protected]. We never have been connected to this number and when we have contacted the other numbers of jamshedpur they were asking to call the above number only for getting the details as it is our ho and they can only give you the details. The ho people are not responding to our phone calls and it is a mere irresponsibility of the people.

My parents has sent a courier (Containing prasad (Perishable item), tracking number z[protected] to me via dtdc from jammu to secundrabad and paid around rs 250 for it to reach me in time, which was supposed to be feb 28th.
Dtdc as usual withheld the package at their secundrabad center citing that address is not valid, which is an incorrect claim. They also did not consider it necessary to call or drop a message for me to call them back, in case they were unable to locate it.

I called them at 10:30 am on friday to file a complaint, which they just sat on and did nothing

I had to call them twice again on friday in the evening as i had still not received it which is when a lady said i can only get it on monday now and i still have neither received any call or the package

This is soo irresponsible and unprofessional of dtdc to keep cheating customers with fake promise of delivering goods in 2-3 days and taking 6-7 and may be even more

In my case they have not only charged for a service they could not provide
They did not act on the complaint
They have cheated and acted in an unprofessional manner
Their secundrabad (Risala bazar) phone numbers are not working so i can't even reach out to them
The packet if i get it today would already have been spoiled due to delay.

One parcel of mine has been booked from kolkata to mumbai through dtdc courier service via consignment number k23664291 on 26th february. It was supposed to be delivered on 29th february. The last time i have checked through dtdc courier tracker it was out for delivery on 29th feb, in lower parel mumbai. But now it's showing that courier has not been delivered and redirected. Neither i got any call from delivery guy nor i have been informed by texts. My address was clearly mentioned in the parcel tried customer service numbers of kolkata and mumbai centers but non of them responded. As it is a urgent stuff of mine i sincerely request dtdc customer service to look into this matter and notify me asap.

Hi,

My shipment no. V58917962 is showing delivered to some random person named party singh, whose relationship with me showing is as my neighbor.

There is no such person who exist in my neighbor. The delivery agent neither called me nor did any check-in in my apartment. When i have called him, he is not picking up the call too. This is completely unprofessional.

It is to inform you that i have booked my parcel in a box which is 3.550 kg on 22/02/2020 at palamaner dtdc office to vishakapatnam (Address shiny evangelin, nava jeevan public school, dora thota, bhimli, vishakapatnam). When i checked online tracking is shows that it has reached on 24/02/2020 to tagarapuvalasa, vishakapatnam. But till today means 28/02/2020 it is not delivered the parcel. Please help us.

I sent the package on 24th of feb with the writing on the plastic cover provided by the employee there.
She wrote the the right address on my receipt,
And then asked me to pay extra for some premium safety
I did.
Then i came back home the next day i checked the website added in my tracking number and there it was the wrong delivery location.
It's okay humans make errors i called them 3 times till now and they only say they will check and now they are not receiving my call anymore.