DTDC Courier & Cargo Complaints & Reviews

It's been 10 days, i have sent this mail to you there is no response from your side.
Over the phone you said that dtdc dosen't courier glass material (Gas stove) but your colleagues (Dtdc employees) accepted the courier and they delivered the stove in pieces. Which you can see in attached pictures. That new gas stove is completely broken and we can't use it at all.

I have raised this complaint to your customer service representative and we have visited your office as well but there's no action and you guys are least interested in addressing the issue.

The company is not delivering the important items on time and on contacting they are telling us that the item will be delivered after 4 to 5 days last time also the same thing happened after receiving the courier they didn't delivered the product to the party they just kept it with themselves i collected myself from the shop they took 8 to 10 days to delivered my important books that to i collected by myself such a pathetic services u people are giving than why u are taking sommuch of amount from people just making fool i would like to claim for compensation

Sir this dtdc courier service office is available in neyveli township (Pin code -607803).
They have given me wrong consignment number and still courier not delivered (From nine days).
His owner number is [protected].
And he is not responsing properly. Where is my documents i don't know and when it will get delivered i don't know. If someone misuse my documents, what should i have to do. Should i make police complaint against him or what.. Kindly response
With regards
Rinesh [protected]

My package with tracking no. X33077320 is not being delivered to me even after i raised a complaint to dtdc

The package was sent from cochin and reached mumbai on 8th march. Today its 12 march and it seems they are sending the package back to cochin even after i have contacted them (Case number :[protected]

Even with proper address with phone number mentioned, dtdc did not even attempt a delivery and says (Not delivered (Address incomplete or wrong - (Cir)

Parcel with tracking number k23395411 has not been recieved by the shipper or the consignee from last 3 months.

The shipment was shipped on 30 dec 2019 after repeated calls to the customer support also did not get resolution. This has been going on for a very long time and after 3 months of constantly contacting dtdc i felt like they are not interested to resolve this issue neither are they returning the parcel.

Several complaints have been raised regarding the same latest being with complaint id 15929054. Still nop resolution is done.

D[protected] delivered on 11th march - on site they show wrong 10th march.

My father sent holi food snacks from aligarh to bangalore on 7th, they charged rupees 750 instead of 440 for speed or priority service with 48 hours delivery promise.

However, products were not taken care. All boxes inside and outside broken.


I want refund.

Why they charged for priority when they took 5 days.

Wrong commitment.

Product box broken by their delivery team.

I wnt complete refund of rupees 750 simple.

I sent my tablet to banglore. They broke it which i came to know from the receiver. I had insurance which is from them only. Its bee. Now 3 months i am calling their customer support team and everytime get answerthat we have escalated your quey you will get a call back today. That today has not arrived since last 3 months. This is fraud company they dont respect to your customer.

I have sent important medical documents of my mother from nagp my brother in pune via dtdc shipment no. M00355780 on 7 march 2020. The tracking status shows successfully delivered on 9 march but my brother has not received the courier.
It's very important courier with all medical records of my mother and i need urgent help in this matter.
I had mentioned mine and my brother's contact number on the courier package. Why the delivery...

Hi i had a parcel to be delivered from punjab to bangalore including total of 7 items. While includes led tv, refrigerator, washing machine, grinder, rice, oil can, and home groceries.

Out of which they have delivered only 5 items with led tv broke and oil can groceries still not delivered.
It's almost a month over i am in regular contact with them but no results.

Please help.

I booked a tender document courier from
Dtdc shop no g-51 arora shoppers park near omax plaza, shakti khand 2, indirapuram, ghaziabad, uttar pradesh 201014

I booked the courier on 25th feb'20. Now when i online checked the status of docket no. (Z[protected], it was showing details of some one else with delivery done on 4th feb'20. I tried to catch the owner (Divya) over phone but she didnt picked up. I stood at their office for around 3 days. They keep their shutter open but non one remain at office. Even they not answer the phone.
After a long struggle with help of neighbor shop, i able to catch one of their guy who gave me some new docket no. On 04th mar'20. They again give false information that courier left delhi on 2nd mar'20 and will reach by 05th mar'20

I tried to check the status of new docket no. But again it was giving error message of not existence of such no. Again same story repeated of no response over phone and stood outside their office. I finally caught them and on 5th mar'20 the status showed that courier booked today

Today is 08th mar'20 but i am still puzzled when the tender document reached to customer.

I understood from their neighbor that this is regular story of these dtdc team.

Now this is a govt tender and if they refuse to accept the same, my company will make a huge loss. So can someone look into matter and close down this franchise and pay me back the losses my company bear. I am ready to go legal against dtdc.

I had parceled my laptop from leh, ladakh to my friend karthik k m, who's address is building no. 49, door no. 101, opposite road of shree laxmi vaibhav hotel, sai baba temple road, munnekollala, marathahalli, bengaluru, pin-560038 on 10th of november 2019. But till date i. E 08 march 2020 the parcel has not reached the above mentioned address. Tracking id of the parcel is z25386010. But it reflects incorrect delivery date and address on tracking, which is not understood. Dtdc office at leh, ladakh is also not able to provide satisfactory reply to my query. I always respect the service rendered by dtdc to the nation and kindly request dtdc to do the needful at the earliest.

Dtdc said it will be delivered in 2 days. We dispatched the parcel on 4th march. But even by today which is 8th. It didnt even deliver. Yesterday outfor delivery. But they didn't deliver. Day before yesterday also same. Today they didn't even try to deliver. I contacted andheri, mumbai branch office ([protected]) she lifted only once and gave the delivery guy number ajay ([protected]). She said the parcel is with him and it will be delivered by yesterday. But when i contacted him, he is saying the parcel is not with him! Branch person is saying its with him. Now they both stopped lifting calls. Im so worried and in depression. By the words of delivery guy i suspect they did something to the parcel. Did they lost it? It is very urgent. Thats why i took lite option in dtdc so that it can be delivered in two days! Emergency. Please solve.

Hello.

My shipment (D[protected] is out for delivery on 6th march at 9am. Receiver is waiting for the parcel as it is very emergency. But at the end of the day they didn't deliver the call and mentioned address incomplete or wrong - (Cir)
. Addrress is absolutely right because sent to same address in the past also. And today on 7th also it is out for delivery. But still no respnse. We were worried so tried to reach dtdc...

This is the first time i'm using dtdc & this is the worst experience i ever had with any courier. Service is too poor that it's totally unacceptable. There are hand full of complaints to claim on the way of service you are providing. A package has reached near to its final destination but still undelivered for the past 72 hrs. The response for the customer care was too poor.in tracking status they have updated that the receiver was unavailable inspite of my presence at home & moreover no one ever called me in this entire process. How a delivery person can update as unavailable when the receiver was available at home & how can he/she can update that it was undelivered just because of the receiver's fault when the whole mistake is on your side. Your service is responsible to give me a proper & acceptable explanation for this entire delay in delivery process (Which is undelivered at the time of this complaint). The customer care people said they will arrange for a backup call which i still didn't give back from them, it's been a scenario where i used to call them everytime. On the whole you have showed a worst response on having so much trust on your service, as it was a very important content which should have been handed over by time from my side. C/n no. C01744458.

Hello,

I have booked my item in hyderabad to delivery in visakhapatnam. Which was delivered yesterday (03/05/2020). But its completely broken. Photos attached for your reference and consignment number is "d55549185".

I have already dropped an email to customer care ([protected]@dtdc.com) but not getting proper response. Please help me with the refund of my item cost around (15k) + shipping cost (4k).

Thank you.
Vijay

I have ordered one parcel from amazon site... For that product direct seller has placed shipment through dtdc courier service. We have mentioned pin code but they have delivered to wrong address... Now after contacting that courier person, he is responding rudely and not delivering the product.. The ph no is...[protected]... This one is related to dtdc courier service only even though i have ordered from amazon... The parcel is with dtdc courier service srikakulam branch... I have mentioned complete address in amazon site while placement of order... But by default it is showing that srikakulam - 532460 which is of veeraghattam pin code... Now he is telling that this issue is not necessary for him and he is not sending my parcel... While iam contacting him he is very rudely speaking to me.

,
My name is dharmendra
Today i was visited to your dtdc courier service in juhu church market for courier my mobile to (U p) amroha, dtdc person said it will take 3 to 4 days, ₹850 charges for that!, same thing through dhl ₹550 & it will be delivered next day, when i went to cancelled within 1/2hour, he charged me ₹ 100 for cancellations without receipt or invoice for cancellations and this is not mentioned anywhere? And now when i am checking that consignment number, it alloted to other, @that time he said we can't use it for others.
So he cheated us, given wrong commitment and there is only one option to pay by cash, but as per your receipt there are 3 options - cash, card or wallet.
Why we can't use it.
It's not matter of ₹ 100, it's matter of trust.
Please see the attachment and do the needful
Take strict action against this guy
Thanking you in anticipation
And if possible i want my money back, bacause it's earned by hard work, & without any work he took₹100 for nothing like anything
Fyi
So if he is not using, then what's it
Why he charged me₹100
Not given receipt
Why online payment options not available
Why ₹850
Why 4 days

I am waiting for your revert
I talked with mr asraf, vishnu naik, latika deepali, mamta no response

Neither mail nor tweeter and customer care too

Even premium express delivery ke paise lene ke baad bhi ajj delivery nhi hui agar delivery krni he nhi thi toh paise kyu liye
Subah 6:55 pe ambala aa gya tha mera parcel but vha se aage forward hua he nhi sham tak jabki ambala to adampur 4 hours ka destination hai bss itni ghatiya courier service hai ye dtdc premium express delivery ke charges leke delivery ki he nhi ajj what the hell is this the worst experience ever
Tracking no v58430087
Reference no[protected]

Hi this is sneha i want a parcel very urgently today so i request you to please deliver it today
Tracking no v58430087
Please deliver it todays its very important and urgent i need it very urgently please try to understand and deliver it today
Address afs adampur chomon jalandhar punjab
Pincode 144102
Need it very urgently today so please i request you to deliver it todat

I have sent document through dtdc. Their final delivery centre received the courier. Then my parcel was marked delivered by this final centre without delivering it. Also they have signed it with a fake sign to prove it. When i have raised my complaint then dtdc had investigate this matter and found that their centre marked it delivered without delivering it. As it was not my mistake and dtdc has intentionally did this then i have asked my parcel back but all my efforts were unsuccessful. This is complete injustice bcoz i have paid for their service then also they did this. Now i am suffering to make a new document which was a govt document. My humble opinion is avoid dtdc if you can. They wont take your claim and wont provide any satisfactory resolution in such scenario.