DTDC Courier & Cargo Complaints & Reviews

My consignment number is k21648019, and my package is not delivered at rajasthani. From last two months, i called customer care but they are not telling me why my package is not delivered and they give some other number, which are not attended even after hours of call. I have spent around 60 rupees of my mobile balance on dtdc customer care. You can feel my frustration, as this was my first experience with dtdc. I am regretting, why i chose dtdc.

Tracking no: m00003001
Status: not delivered (Restricted entry - (Otr)

No delivery attempt made and i wasn't even contacted or informed about the issue. Delivery person didn't even try to deliver the post when the address is very clear and the delivery person could have contacted me like the other courier services do. Lots of complaints against dtdc, hope to have the issue resolved

Parents delivered a package which contained medicines in it. The delivery boy didnt even notify about the courier and delivered it to some random person signed as r. Do u have any kind of responsibility so called best courier service.
When queried about the courier, they said its not the delivery boy responsibility to call you.!! So how will i know my courier has arrived??? In my dreams..

Date of incident : 05 february 2020
Consignment no :e76588608

Description :
I had availed the service of dtdc india to deliver one of my consignment urgently from pune to bangalore. For that i chose the 'ptp 2 pm' where the consignment reaches before 2 pm the next working day.

The courier service failed to deliver it on time. The courier was delivered on 5:41 pm the next day, delayed by more than 3:30 hrs. Even after contacting the costumer care numerous time, no swift action was taking to deliver the consignment on time. I receiver had to cancel his upcoming appointments which were dependent on the delivery of the document in the consignment. I have attached all the proof herewith.

I would like to lodge a complain, seeking full refund of my amount (Rs 320) as they failed to deliver on time and additional compensation for causing all the pain and loss of time in order to get the package delivered.

1) agreement booked through DTDC Courier Kothrud Pune to Khed Ratnagiri dated 14/01/2020.
2) That parcel not dispatched to party it was return to pune.
DTDC franchisee not a single call to parcel receiver.
3) As per DTDC Pune office instruction that parcel resend to Khed location for delivery dated 21/01/2020.
4) Same DTDC franchisee not a single call to parcel receiver, & parcel yet not deliver.
5) above parcel return to pune office, till dated 05/02/2020, but DTDC franchisee not a single call to parcel sender.

It was very poor service & waste of time & money.

Awb no. D72990211.
Today[protected] received parcel containing ttd calendars.
The actual weight is 3.500 kgs and box is big. But i have received only 2 calenders which is weighing around 1.5 kgs. 3 calendars are missing and sealing of box is tampered. Kindly check and report to me. I am sending photos taken towards this.
G. Hanumantha rao
[protected]

The courier was booked from rourkela, odisha to hyderabad. It is showing in the tracking status screen the packet id laying in chanda nagar, hyderabad since 23rd, jan, 2020. The consignment no. Is k23490390 dated 23/01/2020. Pl. Help in delivering the pkt.

Shipment tracking history

Pick up booked & dispatch in transit at destination out for delivery delivered
Date activity location
Sat, 25th jan'20|10:23 hrs received at facility chandanagar, hyderabad
Thu, 23rd jan'20|20:36 hrs processed & forwarded to facility rourkela
Thu, 23rd jan'20|17:32 hrs booked at facility rourkela
Thu, 23rd jan'20|15:16 hrs softdata upload first mile

I've sent a parcel from kakinada to khammam mustafanagar with consignment number h96136915. Online status was out for delivery on 3rd feb 14:14 but didn't received parcel on 3rd. On 4th feb i tried to contact mustafanagar dtdc branch they answered that the delivery boys are not available. But by night they updated status as address incomplete or wrong. They didn't even tried contacting me.

Due to an urgency, i posted my parcel through the air.in spite of sending it through the air, it took almost a week to reach it and it was then useless.

Dispatch city: rajkot - on 29th january
Dispatch code: d57157716
Postal city: bengaluru, karnataka - 562125.

It was an urgency for the parcel to reach. And that is why in spite of the high costs, i choose to send it by air. The parcel was of 4kg and due to its height and volume and don't know about the company rules, i was charged the prices of 11kg. So, in total, the parcel went for rs. 1540. And then also the purpose was not served as it didn't reach on time. I tried several calls, but on 31st january none of my calls were received at rajkot office.

And then today - on the 4th of february when i made several calls, the parcel reached. The tracking system is showing that the person went to give the parcel but the customer didn't receive it. And the truth is that even the person from bengaluru tried various calls to ask for the same that why are they not receiving the parcel if it was already at the airport since 30th january evening. Even the person from bengaluru who was supposed to get the parcel asked if they can directly receive it themselves from some warehouse or anything like that, but nothing was answered clearly.

I need a refund for the same, as i put so much money in shipping the thing but due to the lethargic delivery, the purpose of shipping was not served.

I need a quick response to this.

My order was booked at 1st february and it's not yet delivered to me. It been four days the tracking is showing still in chennai from past 4 days. The customer care was not. At all responding properly about the querys and not even properly receiving the calls from the customers. I have attached you my scrnshot please deliver my parcel as early as possible

My mother booked the dtdc courier to send a fragile item and paid extra for the same, though the tag was attached the product delivered is broken.

Attached the picture of the same. This is utter negligence of dtdc.

Source: berhampur, orissa

Destination: bangalore, karnataka

Consignment number: k24011499

This delivery boy Ramesh received my shipment but doesn’t not deliver it to me on that day but says he will deliver it the next day. He gives an excuse that mobile number was not provided to him. When I received his mobile number from the dtdc tracking portal I informed him that it’s urgent and needs to be relived today, he assured me that 99% it will be delivered today but now he is refusing to deliver it today. I have paid to get the courier today that is 4th Feb 2020 but he isn’t delivering it to me. The mere excuse by Ramesh that he didn’t have my number is false as he asked my tracking number where all the details were mentioned. Secondly he was very rude and offensive. Please take strict action. I will provide his contact number in the attachment.

We have shipped something from hosur to pune on 29/01/2020, we have provided the proper details like address and phone number but the status now showing it as restricted entry.

We didn't get any call regarding the issues from the courier services also, then what is the use of providing phone numbers in the courier. Kindly check and deliver as soon as possible it is already delayed a long time.

I had given a courier for delivery
Tracking num - z28425308
I am ankit gupta a resident of indirapuram ghaziabad.
With deep regret i want to bring into your notice that some franchise of your dtdc courier and cargo ltd are duping and
Cheating customers.. It not only. Brings down the reputation of the company but also affects the credibility of the company and its people..
May it is a very small matter for you, but for a common people like us it feels very disheartening to see the behavior of the employees and franchise dealing in dtdc..
1) there is a person named arun
Running a dtdc franchise in indirapuram ghaziabad (Uttar pradesh)
We had given him 3 couriers to deliver. We are regular customers and always use their services..
Now he lost one of the package and he hasn't given any response regarding where is our package..
We have been constantly trying to get our stuff back.. But i feel disappointed that being such a big and reputed brand like dtdc, no one is interested to find a solution for us..
I am sending you all the details.. You are the last hope..
It would be great if you could provide any sort of help and would also set an example that such things don't go out of hand..
His name is
Arun.

Ph num - [protected]
Tracking details
Z28425308
Z28425309
Z28425310

I have also sent emails to your company's registered mail i'd, but no response was given
Kindly resolve my issue..
My name is
Ankit gupta
[protected]
Ankit. Gupta. [protected]@gmail.com

I didn't received my parcel from dtdc courier company.in status, it is showing undelivered due to incomplete or wrong address but my address is complete and right. Please try to deliver my product as soon as possible.
My consignment number is z24093431 and my details are already specified to them... Please deliver my product as soon as possible.. Thx

R36259303 is the number.

The courier is sent from trichur to Hyderabad. I stay 9.6 kms from their main office in Hyderabad. Yet I get an error message saying not deliverable to this address. Really disappointed with their service. It was an urgent courier . Else i could ve collected next time when i go home. Surely will not choose dtdc for future orders if they don't deliver it properly

I have submitted the consignment on 21st january 2020 to dtdc courier at haque market, fancy bazar (Guwahati) assam-781001 to the addressee
Niranjan chandra das at silghat (Nagaon) assam-782143
Consignment no :v58375597 dated 21.1.2020 but the document not delivered.
Instead of continuous fallow up to various dtdc points not a valid answer received and unable to received in time and took much time than normal days on dtdc green.
I want proper explanation for such unprofessional behaviour and want my money back.
I am very disappointment with such work.in future i will not sent any documents through dtdc courier and advice others as well.
Thank you.

On dt 26/01/2020 i gave a percel to our nearest dtdc courier centre (Chandidas market, durgapur-713205) destination is godda (Jharkhand), i have seen it was already reach at the godda hubb on 30/01/2020, but till now their negligency it cannot reach.
Their contact no is [protected] (Godda) several times i called them but they donot response.
Pls take an action about them.

With regards,
Madhab ghosh

Regarding consignment number p53128371, the Ambikapur dtdc branch confirmed my order has been delivered to them from Pune but it was misplaced by them. It was suppose to be delivered by 27 December but not delivered. I have lodged complaints number of times but it was not resolved yet.

Kindly refund for same otherwise don't force me to take some serious action.

Your delivery boy has abused us for not finding correct address. He was unable to track the address and scoldes us for not giving details. He said this road doesn't belong to your father. N also used extremely bad foul language with mother and sister slang. This is not at all acceptable.

Take strict action against him his name is rudresh basappa (Contact no. [protected])