Claimed

DTDC Courier & Cargo Complaints & Reviews

www.dtdc.com

1

Updated: Dec 3, 2025

Complaints 11678

Resolved

1318

Unresolved

10360

So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to DTDC Courier & Cargo

Having problems with DTDC Courier & Cargo?

File a complaint and get it resolved by DTDC Courier & Cargo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Postal & Delivery Services

DTDC Courier & Cargo

DTDC Courier & Cargo reviews & complaints page 205

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Pathanamthitta, Kerala, 689103

I want to submit a complaint regarding my courier which i have not recieved but when i tracked it on dtdc site it shows that courier has been delivered and recieved by sseseaseal. Who is that? And i can see this name is used in so many delivery and they have lodged a complaint.

I even dont know who he/she is. I think something wrong has beendone from your side. That is very pathetic service. I am waiting for my parcel for the last 10 days. My tracking i'd is d56989665

+1 photos

Feb 18, 2020

Complaint marked as Resolved

After i put this complaint, late night they dropped the parcel at our neighbours house. Anyway we got the parcel. It's better in future if there is some phone calls before delivery.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My parcel ref no. V90095968 was suppose to be delivered today, it was even out for delivery but it did not get delivered today. When can I expect the parcel to be delivered? Need assistance immediately as I am too concerned for my parcel now. Need a revert on this. My email address is [protected]@gmail.com. U can also cal me on [protected]. Kindly respond to me the minute u see this mail

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Belladullah,Ward no.3 back of middle school, PS-LNMU, Darbhanga, Bihar, 846004

First of all delivery office of sundarpur, darbhanga, bihar near passport office, has called me and deny to deliver at my location. After few hour the courier has been showing delivered but i have not received the courier yet.in that document was there and now i am worried such a irresponsible behiviour they are showing. Tracking number is - k24129835. If they can't able to deliver then why they took responsibility.

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Miyapur, Hyderabad, Andhra Pradesh, 500049

As my courier is sent from chittradurga to hyderabad it usually takes a week to deliver. I was expecting it to come as fast as possible but unfortunately online tracking is showing cir
Which means i was not there and they took it back. They could have handed over to watchman in front of cctv cameras. As they said that they came and went back, same date cctv footage was checked but there was no such deliver came on that day. So i request to send the courier again to me,
My address 89/90 fiitjee hostel, fasmo, mathrushreenagar, miyapur hyderabad 500049. Ir. No. B[protected]Dtdc).

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560094

My consignment number is k24094029, and my package is not delivered at bangalore. From last three days, it is showing the same status. I called customer care but they are not telling me why my package is not delivered and they give some other number, which are not attended even after hours of call. You can feel my frustration, as this was my first experience with dtdc. I am regretting, why i chose dtdc. Even our government speed post reaches faster than this. I will never recommend dtdc for any urgent delivery

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 5/23 sarvapriya vihar, 110016

My consignment no[protected] from amazon was to be delivered on 14 feb 2020.
I received an sms saying that the delivery was attempted and that my door was locked - this is a lie as my office and home are in the same location and the door is never locked.
I then received a sms from amazon saying that the reason the package could not be delivered was that the contents were damaged and that it was returned undelivered
This shows how easily your staff resorts to lies and misinformation, trying to make it appear to be the receiver's fault.
Kindly take action on the person responsible for this mis-communication.
If you dont do this, the practice of lying and putting the blame on the customer will continue

+2 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

D

Dinesh Malkai

Feb 17, 2020

When i check my tracking details in the evening it is showing undeliver and receiver not available, Actually i didn't get any information or call from courier boy so, how can you keep receiver not available please take action against this

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Aligarh, Uttar Pradesh, 202002

Hi all

There is a consignment booked on 12th feb, 2020 from ghaziabad to aligarh via dtdc courier, i have been tracking the shipment through dtdc tracking website, the tracking shows "rto received at facility-aligarh"

But again when i checked it on the same day it shows the status undelivered and consignment redirected.
No one has contacted me and no one has come to the adress.
I called at the customer service phone number, they r not responding and didn't pick any of the call.

I have also booked a complaint (Case no.[protected], but when ever i call the number [protected], no one picks the call. I would have called them atleast 50 times.

Regards

Chander prakash gaur

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

K

Kumud Kishore Raj

Feb 17, 2020

Today I received my laptop, I paid 1800 for next day delivery service from Raipur to Bangalore but received damaged lcd screen and bottom base of laptop. It was packed by DTDC person still it is damaged.

Kindly look into it.

consignment not delivered - Comment #3648405 - Image #0

consignment not delivered - Comment #3648405 - Image #1

Kumud Kishore Raj's reply, Feb 14, 2020

I tried to contact the customer care number but unable to reach, voice message received that all representative are busy and they will call me later

S

saranjithvk1875

Feb 17, 2020

Yamaha nioda send a courier to me, but the product didnt got me .But the tracking details showing item sucessfully delivered.I want my product.
Awb no : d56424898
delivered to someone

saranjithvk1875's reply, Feb 12, 2020

I didn't get product but the tracking status showing item is successfully delivered

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Global Aviation Academy, P-168, Bidhannagar Rd, CIT Scheme VII M, Kankurgachi, Kolkata, West Bengal 700054, 700054

My awb no is k33880076.
I have given a verified address for my parcel. No one of the delivery agent contact us. But status showing receiver shifted from given address - (Cir). When the the i'm available at location for a few years.
They also processed return to origin after several requests for reattempt of delivery. Why there service is so unprofessional???

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302018

We recently started using dtdc for our new e-commerce store and out of the last 6 orders, 2 orders are stuck/not delivered/sent to wrong hub, etc. Now after 4-5 days both the orders are showing failed attempt status.

Contacted the local dtdc center, and also placed online complain and they gave some number yesterday. Still no point and our customers are calling again and again for the delivery update.

Really frustrated with dtdc service. Will never use it again and would suggest others to not use it if you are serious about your business.

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hey, i shimpy saxena ordered one item from amazon. And yesterday that parcel is delivered by dtdc. I didnt get the parcel. I dmt know where he delivered my stuff. Its a gift and this is very disappointing thing for me. My security guard is also denying that he received no any parcel. Can you please check and let me know that who delivered the parcel and where he delivered..
My dtdc traking id is:- x65751012

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

N

Niyaz Alappy

Feb 14, 2020

Dtdc Vytilla kochi staff, francis very irritating talking with customers, 2nd time this feel, dtdc staff not provide delivery in my flat, distance lesthan 1 km, but not delivered, and very irritating talking,
Staff phone number : [protected]

S

slietianz

Feb 14, 2020

My tracking number is x65749461. dtdc have not made any call to me and noy provided any update . i have updated my email and phone to their online portal. but no action is taken by them.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 9-63-56 2nd Floor Hameed Street Islampet Vijayawada - 520 001., Krishna, Andhra Pradesh, 520001

I am a student and for urgent project work i have ordered a product from ahmedabad. The product is shipped by dtdc. It has been more than a week and all i have received is nothing but disgusting service from dtdc. I have even called the helpline but of no use. I dont know what they do with the products of consumers. I am never gonna use this courier service. I am a college student and have paid a huge sum for this product and dtdc is not even able to deliver it properly. I want immediate action to be taken for my courier.

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

R

Rajath Raju

from Bengaluru, Karnataka

Feb 14, 2020

The courier person in in Bengaluru Whitefield office refused to deliver the courier to my address. I asked him to deliver it but he told he can't deliver and gave my parcel to a nearest DTDC office and told me to collect it.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, medchal mf DTDC, Hyderabad, Andhra Pradesh, 500008

Worst worst nd worst service ever by any courier company.
I am feeling like trapped with these guys.
One week back my father send my books through dtdc from kanpur to hyderabad with their assurance as it will reach within 3 days maximum.
And now it's almost a week and no delivery yet.
I had left with 3 days for my exam and they guys are playing jokes when i called them, like today our guy will reach you, tomorrow our guy will reach you.
Tried atleast 30-40 calls from my side within 3 days but no results yet. Don't know what they are up to.
Pathetic service, they don't understand any urgency of the customer.
Mostly times i tried calling those guys in medchal mf, they didn't respond or their number goes busy.
Don't know what to do now. Trapped...

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

H

Hani Sulthan

Feb 14, 2020

My product is not delivered on time, please resolve this issue soon,

Tracking ID DTDC : Z04510985

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear team,

One of my courier (Tracking no - m[protected] has not yet deliverd to the delivery address.

I couriered a product on 31st january 2020 from mumbai and its delivery address is ghaziabad (Up). The courier is showing out for delivery on 05th feb 2020 but still it is not delivered and no one is helping us to track the product. Kindly deliver the product to its delivery address any how or else we have to escalate the complaint to the higher authorities.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

My product is not delivered in promised timeline. I was told that my product will be delivered in 3 days and it has been 8 days and still not delivered. They don't even have any update like where is my package and why when it will be delivered.

I have been calling their customer care for 3 days and they are giving me any satisfactory response. They are not even telling me the exact location of my product. Just saying that it is in transit.
Complain no : 16102092

Tracking number : Z29199358
Mobile no :[protected]
Courier booked from Noida to Bharuch (Gujrat)

I have been following with DTDC customer care as well but not getting any satisfied answer.

Thanks
Raj

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 17, 2020

Updated by Rpsingh1808 Have not got any response yet. Still waiting could you plz escalate this

Feb 20, 2020

Updated by Rpsingh1808 Hello, it has been 15 days now and still there is no response.
Could you please look into this and get it resolved.

Thanks
Raj

Feb 23, 2020

Updated by Rpsingh1808 Hi,

I am not getting any response neither from you nor from DTDC on this. Is there any other way I need to escalate it. I have been following up for more than 15 days and there is no response.

It is really sad and disappointing.

Could you please look into this on priority.

Thanks
Raj

View replies

M

Moumeeta Saha

Feb 14, 2020

My track number-k24087600.. From 9th february till today it is on silliguri.. Ami just several time check d track.. I need d percel as soon as possible...

product not delivered - Comment #3646785 - Image #0

S

Sagarghanti

Feb 14, 2020

Yesterday your courier person came at malkar industries and pick material but it is not deliver to pune why?

Sagarghanti's reply, Feb 7, 2020

My client name satish shelke(sharada instrument)

T

Thamanna Mehthab

Feb 14, 2020

I have sent the parcel to kasargod 2 weeks back. The parcel neither reach the destination nor returned to the sender. The parcel is missing. The Officer is not responding my calls. I had sent from DTDC Thalassery office. Also the tracking data is not available.

S

Sadik Ali

from Bengaluru, Karnataka

Feb 14, 2020

Dear sir,
i have booked online shirt they had given tracking deatils dtdc corier no.Z08315292 dated 10.01.2020 not yet recived
kindly solve the issue as soon possible

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600114

There is a parcel booked on my name on 8.02.2020, which supposed to received by 10.02.2020, but no one came for delivery or no call received. But in night in website it has updated as receiver not present. Again next day on 11.02.2020 same thing happened. Very bad & unprofessional process.
Docket number : d57384198

Your case no. Is 16096508 for dtdc c/n no. D57384198, we will revert soon with further details.
These complain also made (Phone picked after almost 100 times tried)
But still there is no update...
Such a waste of time...

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 11, 2020

Updated by Sambit Pallai Delivery guy number called as Francis (never picked call & something disconnects)
I have tried from morning 8.45 am to night 8.30pm, also no other office person picked the phone never

View replies

C

Chhitki

Feb 12, 2020

I have a urgent documents with doclct No- Z31591718 from gurgaon, but not received. Please send this documents tomorrow this address, 24 sovabazar Street kolkata 700005.

parcel not received, never got call, never any sms, no one picked call also - Comment #3645026 - Image #0

V

Vellala Sasidhar

from Hyderabad, Telangana

Feb 12, 2020

My father send Redmi 8 mobile from Anantapur to Hyderabad on 07 Feb 2020. I have received courier at 04:10 pm 08 FebI2020. I opened packet I found phone missing in packet. Instead of phone we got stone. Pl do needful. Photos attached.

parcel not received, never got call, never any sms, no one picked call also - Comment #3645049 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Anantapur, Andhra Pradesh, 515001

Awb number is[protected]. Placed order on bata in november. The product delivered on 6th november. I opened the product and i received different colour. Then on bata i placed return request for wrong colour delivered. After 5 days i received message from delhivery courier service person came to pick up your parcel. After i given the product of wrong colour he refused to pick up 2 times. After i given him to talk bata customer care. They also told him to pick up. But he is not picking my product. My amount strucked. Now february 11th. Please take action on him

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

V

Visa Viji

Feb 12, 2020

Hi, my two shipment is in Panvel hub, after giving the tracking number also they are not responding properly. My shipment numbers are Z24335179, K40579755. Both came to Panvel on 31st January & 2nd February. Still I didn’t received.

my product not pick up for 2 times - Comment #3645263 - Image #0

my product not pick up for 2 times - Comment #3645263 - Image #1

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: DTDC Express Ltd (Corporate Office) in Victoria Road, Bangalore-560047, 560063

Dear sir/ madam,

I have booked courier on 30/01/2020 through dtdc plus consignment number v58132387and they promised to deliver next day on 31st before 4.00 pm. They have charged me more than double of normal but regret to informed that they have not delivered packet on time and when i sent email to their corporate office they have not yet responded to my email. Booking office is not accepting and suggested to talk to dtdc head office or take legal action.

Since they have not responded to my email and repeated call i am requesting to take action and refund my paid amount with losses i have due to delay in their servies.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

J

JYOTI NIRANJAN DHIR

from Gurgaon, Haryana

Feb 12, 2020

Dear Customer, your consignment with tracking number V57905848 has been booked. Track your parcel at tinyurl.com/sz6jmmr

The above consignment does not related to me pl stop this consignment immediately if any thing is wrong the courier co. Will be responsible

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked a parcel from patna to hyderabad, pin - 500089. But, courier service use wrong pincode 560089 and the current destination is bangalore.in courier slip it is correct address. But sent to wrong one. Consignment no. Is k23561842. I booked the parcel at dtdc courier facility on 5th february 2020.
Please make a solution for this. It contains original medical reports of my mom, which i sent them for further examination to other doctor. Please make it fast.

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

5 other people found this review helpful

5 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Ambedkar Nagar opp bidkar college Hinganghat Dist wardha, Wardha, Maharashtra, 442301

Consignment no. D54774960
32 inch led tv consignment booked on 3rd feb 2020 dispatched on 5th feb. Received on 10th feb.. Was through speed post.. All screen damage in transit and wagholi branch had packed this item with only bubble wrap and no external box was there.. Delivered today after 8 days with a damaged screen..
. I want full insurance of 5000..

Thnks

+2 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 10, 2020

Updated by Sanjivanijz Call me for further query..mail already dropped to DTDC customer care but they are not responding

Feb 10, 2020

Updated by Sanjivanijz Call me for further query..mail already dropped to DTDC customer care but they are not responding

View replies

J

Janaki Ballava Chhatoi

Feb 12, 2020

Sir, Zinka logistics had sent one parcel to me to my address through DTDC courier on priority basis. Item Booking Docket no is- X33040628. Dtd 28th Jan 2020. while this docket in their tracking site. it shows that docket is delivered successfully. but actually till date i am not get the docket.

led tv consignment-d54774960 all screen damaged.. not working - Comment #3645108 - Image #0

Janaki Ballava Chhatoi's reply, Feb 7, 2020

not received the docket yet . docket no- X33040628 dt 28/01/2020

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Sonapur goytinagar no 2, Assam., Kamrup Metropolitan, Assam, 782402

Website: Dtdc

My tracking number is k22302908. I send from guwahati assam on 1 jan. I checked this detail on internet. I found the parcel is successful delivered. After reaching on destination. I called in amazon customer service. They asked for proof of delivery. I reached the office where i parcel send. I send this item hyderabad amazon office. Almost 1 month gone till now i did not gate the proof of delivery. I request you to please provide as much as you possible

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines