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DTDC Courier & Cargo Complaints & Reviews

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Updated: May 27, 2026

Complaints 11705

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1320

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10385

So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝

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DTDC Courier & Cargo reviews & complaints page 211

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Address: C/O - Lalmohan Banerjee, Village+Post - Joykrishnapur, District - Bankura, West Bengal, Pin- 722122, Bankura, West Bengal, 7221222

Dear sir
One medicine packet has been delivered from the nihar arogya niketan, mumbai via dtdc courier to bankura, bishnupur, west bengal (Pin-722122). My tracking number is m79396451. When i saw the tracking, i found the pin code on the packet is correctly written as 722122 (Bishnupur) but, in tracking system of my product destination is burdwan (713101) and it is wrong. The packet contain the medicine regarding my mother health issue. I will be thankful if you deliver the product in correct destination bishnupur, bankura, pin-722122.
With regards

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S

Snake India

Jan 17, 2020

My Consignment No is M84916379 My Courier Not Received in Dhankawadi, Pune. They Book Date Is 15th Jan & Deliver in 16th Jan But They Not Recieved That My Soo Important Package Please Send This Complaint To DTDC Courier Team ðŸ™ðŸ¼

Thank You.

S

Sid143

Jan 17, 2020

Dear DTDC,
My order number is X65561790. Your office sent don't have to manner to talk with customer. They abuse customer and talking language is very bad. Please take hard action on bought of them

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Address: 560100

I have not received my consignment which was sent from dehradun on 10th jan 2020 through dtdc courier. As per the tracking details on the website the status shows that the consignment reached bangalore on 12th jan. This has not reached me and is a very important document for me to receive.

I have spoken with the call center people and other relevant staff and no one is giving a clear picture. Please help!

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Abhiyank Bhatnagar

Jan 17, 2020

My consignment number is M77724165. Nobody came home nobody called i was waiting for my parcel all day long and suddenly i see on tracking page â€œnot delivered reciever not available(CIR) . How can he write that i was at my place all day long . Tried contacting customercare no response raised complaint on dtdc website too

R

Ramakrishna Gullipalli

Jan 17, 2020

Dtdc madinaguda is very bad at delivering courier .They have marked as delivered in tracking without delivery and no proper response. It happened to me twice.Persons taking call are very rude to customer.

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Address: Pune, Maharashtra, 411027

Received the parcel 1/11/2019.
Out of three boxes, one box is completely damaged. The box contained crockery, toys books and boxes. The contents of the original box was transferred into quite a big box which made all the things wobble and resulted into breakage. Thank you so much for the footage.
Now If you see the second jpg file, there are two IKEA
Boxes which I received properly. But if you see carefully the
Box behind two Ikea boxes is the one which we had packed
Into it. It’s an ordinary box and DTDC is not written on it.
However the one I received had DTDC written on it and much bigger in size than our original box. Photos attached below.

So this confirms box was changed in between before Delivery

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Address: Hyderabad, Andhra Pradesh, 500089

Settlement document from paramount insurance team is sent on 2nd-january with tracking id 'z30050314' but still it is not delivered. When i went to mehedimatnam hub they said they have manually sent to gachibowli hub, when i went to gachibowli hub they are saying they didn't receive the courier only.
The person who spoke to me is answering reclessly, even he is threatening me and abusing. His name is robert and his mobile number is '[protected]'.

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Address: 411027

Out of three boxes, one box is completely damaged. The box contained crockery, toys books and boxes. The contents of the original box was transferred into quite a big box which made all the things wobble and resulted into we had packed
Into it. It’s an ordinary box and DTDC is not written on it.
However the one I received had DTDC written on it and much bigger in size than our original box. Photos attached below.

So this confirms box was changed in between before
Delivering to us.
Could you please let me know how my damage will be
Recovered.

image1.jpeg

image2.jpeg

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Address: Thrissur, Kerala

Consignment number d93014257. The consignment was from mumbai to thrissur and was dispatched on 09/01/2020. It has reached destination on 13/01/2020. They are not delivering the item. The shipment charges has already paid and they are holding the consignment for no reason. I need my consignment at the earliest. Dtdc is the worst carrier i have seen. Last consignment i sent to mumbai was was also held at mumbai apex hub for around 10 days with no reason. Such an irresponsible courier service i havent seen in my life.

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Address: 500081

I sent a courier containing expensive garments to hyderabad and the courier guy delivered it to wrong address. It says delivered but it was not received by the recipient. The delievery person gave it to an entirely differently named building even though the address was written correctly. Please resolve the matter as soon as possible since the shipment might get stolen. The tracking number k22598695.

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Address: Lajpat Nagar, Gautam Buddh Nagar, Uttar Pradesh, 201305

Z[protected] this courier is booked on 6th jan it is showing delivered on 11th jan, however, this is still not delivered.
Again and again wrong information is passed on by dtdc representative. Sometime they say it is delivered but they are not able to give the contact information and address where the packet is delivered.
From last 3 days i am continuously chasing with the dtdc.
I need to file a case against dtdc and need a compensation on giving wrong information and their casualty in delivering the packets.

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I have sent a courier to an address in banglore and it is showing as "not delivered (Receiver shifted from given address - (Cir)". The person is staying there and noone had called either o[censored]s. I was not even informed of the status of the consignment and i wouldn't have known unless i thought of randomly checking the status. Very bad courier service. Consignment number is: z28644854

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sreenivasarao pabolu

Jan 15, 2020

Courier missing bokked atguntur noH91486072 NOTDELIVERED

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I want to submit a complaint regarding my courier which i have not recieved but when i tracked it on dtdc site it shows that courier has been delivered.. I think something wrong has been done from your side. That is very poor service. Please help me and give my courier to me. My tracking id is r36163829 and reference number is[protected]. The booking date is 4 jan 2020 and it seems to be delivered at 11 jan 2020. Not even enquired by phone before delivery. Please get it resolved quickly

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Address: Bhuntar, Kullu, Himachal Pradesh, 175125

This complaint is being lodged by me ravi katoch c/o punjab national bank bajaura po bajaura tehsil bhuntar distt kullu today on 14th january 2020. I received the call from dtdc courier bhuntar office phone no.[protected] at 11:36am to collect the courier from their office. I asked why they are not delivering to the address mentioned, they said that they dont deliver to that address.
One of my colleagues also collected the courier from their office due to that reason.
If to they do not deliver to the address why open the office
I'm attaching the id that i received from the product bought from amazon
Very poor service. Kindly look into the matter at a very serious note

Regards
Ravi katoch
Manager
Pnb bajaura
[protected]

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RAVI KATOCH

Jan 16, 2020

This complaint is being lodged by me RAVI KATOCH c/o Punjab national bank BAJAURA po BAJAURA TEHSIL BHUNTAR DISTT KULLU today on 14th January 2020 . I received the call from dtdc courier BHUNTAR office phone no.[protected] at 11:36am to collect the courier from their office .I asked why they are not delivering to the address mentioned, they said that they dont deliver to that address.
One of my colleagues also collected the courier from their office due to that reason.
If to they do not deliver to the address why open the office
I'm attaching the id that I received from the product bought from Amazon
Very poor service .kindly look into the matter at a very serious note
Still besides being sorry and providing better service they said ok you received the courier .they disconnected the phone
Ridiculous behaviour on dtdc staff
Regards
Ravi katoch
Manager
PNB BAJAURA

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Address: Yerawada, Pune, 411006

Sender was sent a parcel on 7th jan 2020.
From - pune it park, aundh, pune.
To - yerawada, pune.
Tracking no - p54111827

When i was checked on trackng portal of dtdc, it's shows "address is ok but no such person".
It repeats continuesly 4-5 days. No single call or sms recieved from dtdc to me. Finaly dtdc returned my parcel to sender on 13 jan 2020.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Jan 14, 2020

Updated by prasad.thite DTDC is not picking up phone anytime and if they recieve a call they will abort call without any intimation.

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F

Fancy Nos Available all Net work

from Mumbai, Maharashtra

Jan 15, 2020

D72993349
Urgent need the product please forward

R

rrajusingh

from Mumbai, Maharashtra

Jan 15, 2020

Courier not received pls courier fast delivery urgent pls

rrajusingh's reply, Jan 12, 2020

Pls courier Not received pls fast delivery urgent

S

sreenivasarao pabolu

Jan 15, 2020

Courier missing bokked atguntur noH91486072 NOTDELIVERED

S

sreenivasarao pabolu

Jan 15, 2020

Courier missing bokked atguntur noH91486072 NOTDELIVERED

S

SD Sarkar

from Kodumudi, Tamil Nadu

Jan 15, 2020

DTDC tracking #V57888967.We have booked the courier on 10th dec by using premium service to deliver and its not delivered yet. i paid around 1400. Please refund my money

S

SD Sarkar

from Kodumudi, Tamil Nadu

Jan 15, 2020

DTDC tracking #V57888967.We have booked the courier on 10th dec by using premium service to deliver and its not delivered yet. i paid around 1400. Please refund my money

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Address: Sector 135, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201305

We have used DTDC for sending a courier from Noida to Hyderabad on 6th January.

The packet is delivered at wrong address.

The packet needs to be delivered at Hyderabad is given to DTDC courier service agent on 6th Jan at day end. However, this got delivered on 11th Jan and it is also not sure to whom it get delivered.
The docket id is Z30635345.

Delivery within India is taking 5-6 days.

The Problem in this case is DTDC has become the useless service now.
Experience very poor service of DTDC Courier in delivery and in tracking as well.

I need that packet very urgent.

Jan 24, 2020

Complaint marked as Resolved

I have called on the DTDC all customer care no. given by DTDC or available at internet. Also sent mail at all email ids available at internet. Followup on calls 24x7 was also been done. Now the packet has been received.

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Address: Flat No.4, Building No.16, 10th Cross, Rajiv Gandhi Nagar, Sector 7, HSR Layout, Bangalore, Karnataka, 560102

Website: www.dtdc.com

I had sent a courier to assam from karnataka on 30th december 2019. The courier could not be delivered. The courier got returned but i am yet to receive it. It has been two weeks since they updated the parcel location. The number is b68337086. I have been trying to get in touch with dtdc and various other branches to track the parcel, however most of them don't respond or say i can't help. The parcel contained a simple thing, a blanket, that i had bought for my mother. Please help me trace it or help me register a case against dtdc.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Fancy Nos Available all Net work

from Mumbai, Maharashtra

Jan 15, 2020

Urgent need

F

Fancy Nos Available all Net work

from Mumbai, Maharashtra

Jan 15, 2020

Urgently need product most urgently please forward urgently neede

Fancy Nos Available all Net work's reply, Jan 14, 2020

Not received

L

Legalmackal

Jan 15, 2020

We send original documents to our Branches at RT Nagar, Bangalore through the above mentioned courier service on 04/01/2020 Track ID No:D5688357. While reaching the said courier at out R T Nagar Branch, the box was damaged.

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I havent received the shipment which was shipped last week. Have raised a complaint 15937955. Not able to reach customer care as well. It is keeps on getting disconnected. Haven't received any response on the above complaint as well. Initially the package was routed to frazer town. When i checked with that branch, they informed me that they will not cover the area where i belong to.
Let me know when it will be get delivered.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Jan 14, 2020

Updated by nandini sasidharan i just called the respective branch, he informed me that bangalore head office sent the package again to the frazer town. He haven't delivered again to me and incorrectly updated the comment as RECEIVER NOT AVAILABLE-(CIR))
Such a worst courier service in india. It is medicine package which i am waiting for past one week.

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Fancy Nos Available all Net work

from Mumbai, Maharashtra

Jan 15, 2020

D72993349
Urgent need the product please forward

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Address: Gudha , Udaipurwati, 333022

We have had booked a courier on express delivery from dtdc from lava noida to gudha (Jhunjhunu) 333022 with the following consignment number x32053117 on 07 january 2020 and at the time of booking i was told by the dtdc agent that the consignment will be delivered in 24 working hours maximum but its been almost toady 7 days and yet my parcel is not delivered and there is no proper support from dtdc to address my issue, i am trying to track my consignment from past one week and its showing the same address (Sikar, rajasthan) again and again, but the parcel is still not delivered. I called the support team and sikar and gudha dtdc but there was no response, i am still not sure where my consignment is and when it will be delivered and there is no support for a customer to properly track the consignment or to know why the consignment is delayed.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Fancy Nos Available all Net work

from Mumbai, Maharashtra

Jan 15, 2020

Urgent need

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Address: U, Uttarkashi, Uttarakhand

I sent a costly product through dtdc on 9-1-2020 with tracking number v57907667, i'm continuously tracking with awb number on dtdc's website. Till last late night status was "in transit" but today 13-jan-2020 status is showing successfully delivered but neither me nor my any family member got any courier, not even any courier boy came to deliver the product and we haven't even recieve a call from delivery boy or from dtdc...
I'm really worried now what to do...

Jan 14, 2020

Complaint marked as Resolved

Courier reach on the next day ..may be delivery boy deliberately did it to increase his rating

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Fancy Nos Available all Net work

from Mumbai, Maharashtra

Jan 15, 2020

Please prwd urgent please urgent need

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Address: 87 D(PART),Near I.V.R.I Gate 2, Near vridavan colony, Bareilly, Uttar Pradesh, Indian243122

Dear sir/madam
I have couriered a packet through dtdc courier service from ekta nagar branch (Z[protected] bareilly for kanpur on 19 november 2019.
It has been lost from kanpur branch of dtdc. After several mail to all authorities of dtdc courier service from ekta nagar branch it has been confirmed that item has been reached to kanpur but not delivered to destination.
Now it has been more than 52 days of my parcel till no satisfactory response from dtdc authorities.
I must be given claim of rs 4000/- cost of items as early as possible.
If i fail to get positive response i may go for further legal action.
Its request to solve and pay the claim at the earliest.
I have attached the receipt copy with this mail.

Shomita dutta
Bareilly

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Address: 11/6 Debi Choudhary Road Kolkata, Kolkata, West Bengal, 700023

I have had booked a courier from dtdc from rashbehari, kolkata to delhi with the following consignment number d56930197 and at the time of booking i was told by the dtdc agent that the consignment will be delivered in 2-4 working days maximum but its been almost toady 10 days and yet my parcel is not delivered and there is no proper support from dtdc to address my issue, i am trying to track my consignment from past one week and its showing the same dress again and again but the parcel is still not delivered. I called the support team and also written an email to the support team but there was no response, i am still not sure where my consignment is and when it will be delivered and there is no support for a customer to properly track the consignment or to know why the consignment is delayed.

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I have sent a consignment from darbhanga to gwalior whose destination pin code is 474020. But when i track the item, destination code is shown as chandigarh (Pin code 160055). Hence you are requested to intervene the matter. Please consider it urgent and look into the matter seriously.

Tracking id is k23058237

Looking forward to hearing from you

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