DTDC Courier & Cargo Complaints & Reviews

Docket No V57325059 which was couriered for me from Kolkata . I got a message on my mobile from DTDC that"Shipment will be delivered Today by DTDC agent (( Mobile No [protected]))" at20.37 pm on 9th Dec19 & immediately I got another message( at 20.38 PM on 9th Dec19) that docket has been delivered . Unfortunately it was not delivered . I have tried the above mentioned mobile number ( Multiple times) but there is no response

I have given a feedback about non delivery of docket . I have received a call on from your office & they confirm me that case (NO[protected] will be traced & get back

Till date there is no response from your office .

We shipped goods on cod from pune 411051 to jaunpur pin code 222001. Docket no[protected]. Dates 26/10/12
Dtdc delivered parcel without collecting cash of rs.6368.
Later customer refused to pay money, taking advantage of your failure to collect cash. And till date is just promising to make payments.
Customer : sofa craft/ maheria sheikh. Customer no. [protected]
Its primary responsibility of dtdc to either collect cash or don't give parcel.
We request dtdc to collect cash or make good our losses as it your fault. You should have returned goods to our location. We called many times to your customer care no. But no one helped to resolve this issue. Because you your poor process, customer got and undue advantage to default payment.

Need urgent attention and action.

Booked 10.2 kg of books from hyd to chennai on 03122019.
Dtdc awb h[protected] charges collected rs.1320. Received only 5 kg of books by awb h17212095 on 06122019. Balance yet to be received - no response from booking office cont # [protected]-suma / [protected].

Presume goods are lost. Pls advise the remedy available.

V dennis raj - chennai - mob:[protected]

On 28th of november my daughter’s stethoscope was sent to me from hotel crestwood kolkata through dtdc courrier service (Consignment no. K[protected]. The parcel has not come to me so far. On enquiry i come to know that the item was returned from their local representative. Neither the parcel was brought to my address nor did i receive any calls from dtdc.
Kindly take necessary steps to get the parcel in my address
Rev. Dr. Malhia joshua
13/692 carmelgiri road
Kadoopadam
U. C. College p. O
Aluva 683102 kerala
Mob: [protected]

I parcel a order from delhi to jaunpur district, pincode is 233101 and my consignment number is z28277440. Im booking my parcel at date of 3/12/2019 but now till date 12/12/2019 not received.
If we call customer care he also not give proper support and disconnect the call. Why we pay more for these type of misbehaviour or illerate people's who you're hiring you. Totally disappointed..

I parcel a order from delhi to jaunpur district, pincode is 233101 and my consignment number is z28277440. Im booking my parcel at date of 3/12/2019 but now till date 12/12/2019 not received.
If we call customer care he also not give proper support and disconnect the call. Why we pay more for these type of misbehaviour or illerate people's who you're hiring. Im totally disappointed

Sir,

We had sent a parcel on 15/11/2019 to ahmedabad through dtdc courier. The party has not received the parcel till now. The tracking no. And details are given below. Address of the party is also listed below. The parcel had reached khakhra dtdc on 22/11/2019. Kindly give a speedy reply and your contact no.
Docket no. : r35373087
Mr. Deepak panchal
8/a, first floor, karnavati estate,
Trikampura, vatva,
Ahmedabad - 382445

Airtel Payment bank send fast tag id to my address. without giving a call or attempting a delivery DTDC returned the courier. When I checked the status they are not updated as ADDRESS ok but no such person. It should be reached before 15th Dec 2019.Please take necessary step and schedule the delivery
Please do the needful asap
Thanks & Regards
Premkumar R

I have not received my courier for c/n no. Z05641113.in shipping details it shows as delivered but i have not received. Even i hadn't received any single call from delivery person. They attempted fake delivery. Also they are not replying to queries put on their website.
It's really frustrated with dtdc always. Don't know why companies choose dtdc as a courier partner.

Sir/madam,
My dtdc package no - z24064306
It was sent from hp to assam (Rangiya).
On online tracking of my package it is showing delivered for the past 2 days. No one in rangiya dtdc office is helping me out, neither they are assisting in tracking my package. But i have not received the package nor any call regarding the same. Kindly look into the matter and get the package delivered at the earliest.

AWB No:V57237321
I recently parceled 2 pack of items on 6th December, 2019.I was charged Rs. 5, 200 for 15 kg in total.They promised delivery on Tuesday(12th December, 2019), but today, my customer received only 3.5 kg of parcel.When we tracked the another pack, it was found to be in some other place.What is the point in charging premium rates for delivering the parcel in normal time window, that to incompletely.So, i request you to return the premium rate that was charged for the parcel.

Tracking id : M94281718
Name: Haripriya
Address: CMR GIRLS HOSTEL 2
OPPOSITE OF CMR INSTITUTE OF TECHNOLOGY, KANDLAKOYA 501401
Its been twice that agent didnt contact us and directly pushing it to couldn't be delivered state.
And the customer care number are unresponsive.
I calling to this number ([protected] ) he says to go to the delivery center to collect my order.
IF I HAD TO GO AND COLLECT MY PARCEL THEN WHAT IS THE USE OF YOU. WHY WE NEED TO PAY YOU PEOPLE I[censored] CANT DELIVER THE PARCEL TILL DOOR .
VERY BAD SERVICE . WAITING FOR REPLY.

MAIL ID : [protected]@gmail.com

Send my courier containing medicine on 29 nov from siliguri to forbisganj in bihar but till this date its showing in transit in patna hub and very pathetic disgusting customer service. I have tried to call but no response 99% of them doesn't available please take necessary steps against dtdc right now and should be charged and pay for our harrassment. There thousand of complaints against dtdc bihar. Particularly there customer service it's disgusting.

I got a call from dtdc today that there is a shipment for you and come to our office and take it and i said no and told them to deliver to my home and they said we don't deliver to the home. You need to take it from our office. After debating about that then they said we will return it if you don't come and take it from our office and now i think they are returning the shipment.
It is very unprofessional of dtdc services to do like this. This is not the first time it happened it already happened earlier and they forced me to take the shipment from their office but i won't do it this time. Last time when i refused to take they updated in the website that address in incomplete and forced me to come to their office and take.

This time i don't know the shipment tracking id as it is sent from made easy publications and they haven't sent me the details of shipment.
Last time the shipment id was d53808668.
The address of the dtdc services from which i got call was dtdc near ntr circle, indira nagar colony, khammam, telangana

Dear dtdc team,
I had done a courier from bhatinda to gurgaon docket no. Z24047895 but still
The docs are not delivered..
Dear team try to understand 6 days passed and still the documents are not delivered and the owner mr ramkumar and his team is having such a casual approach that they are keep on saying time to lagta hai ji delivery mein..
They have given me the no of gurgoan office and says bat karlo.
I am not at all happy with dtdc service as those docs are such important to be delivered..
Plz help plz help...
Docket no : z24047895

My consignment no. C91978685

I have sent the document from pallikaranai to anna nagar. On tracking status i check the document get received but my document not sent to the person. And i raise the query to customer care but they not take the action and not pick the call also, my case no. 15742471

Please help me to solve this issue

Thanks,
Prasad. L

We booked a parcel to deliver it on urgent basis from thane to pune via dtdc v56982901 dated 27.11.2019 which was undelivered stating incomplete address. Whereas, we have provided complete address along with pincode and contact details. But, no efforts were made by them to contact us at both the ends. And, still we have not received (After returning) it at our end.

Kindly do the needful and refund our amount. Rs.250/-

Horrible service they don't even call even after calling the costumer care and getting the branch number he won't pick the call he switched off his phone. A horrible service. I am wating soo long in my home and no one came and they just say cri and person not available here i am trying to call them and no one picks up. I would never take your useless service again can't even deliver a small product still it's not reached. Horrible service.

I booked a document envelope from office in sheikh sarai branch (Triveni complex), new delhi-110017 on 04/12/2019 at about 12 o, clock vide your consignment no. E[protected]Dtdc couriers). The destination was kanpur-208002. I ordered urgent delivery and paid rs. 400/- for it since the documents were urgent. I was told that it would be 100% delivered on the next date by 2 pm. However, it was not delivered till 12 pm on 06/12/2019 and as such, it had to be taken by the addressee. On tracking, it was found that your site says that the house was locked at about 5.35 pm on 05/12/2019. When i contacted your sheikh sarai office, he talked to your franchisee uf-127 in swarup nagar, kanpur and was told that the house was found locked and 3-4 mobile calls went unanswered. These are lies and falsehoods. The addressee house was occupied and nobody from courier company visited them and further no mobile calls were made.
As a result of your failure to deliver the documents in time, i could not get my car transferred in kanpur and the same got time barred as 15 years have expired. This has caused me a loss of about rs. 50, 000/- being the value of car, which could not be transferred within 15 years. I demand compensation for the same.

From: mp/e/payment support, (Fin)
Sent: 06 december 2019 16:20
To: '[protected]@dtdc.com'; 'roy. [protected]@gmail.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'
Subject: re: request for delivery today


Dear sir/mam,

I am effected with your poor services which is unable to deliver a single package on time. But till now after so many follow-ups with your team and they are unable to deliver the package till now.
So i want the reason behind it and if you are unable to complete task by today before 6.00 pm then please let me know and share your escalation matrix also. Otherwise i’ll move in consumer court about your bad services and mentally harassment by you to customer.

Regards
Abhishek shukla


From: mp/e/payment support, (Fin)
Sent: 06 december 2019 09:06
To: 'roy. [protected]@gmail.com'; '[protected]@dtdc.com'
Subject: re: request for delivery today
Importance: high

Reminder.


From: mp/e/payment support, (Fin)
Sent: 05 december 2019 17:27
To: 'roy. [protected]@gmail.com'; '[protected]@dtdc.com'
Subject: request for delivery today

Dear sir/mam
Please find below mail.
Still my courier not received.
Again very bad experience from your service.
I will never take your services in future.
But please asap delivered my courier on urgent basis.


Regards
Abhishek shukla
[protected]
Description: description: description: file:maruti suzuki logo. Svg


From: mp/e/payment support, (Fin)
Sent: 05 december 2019 15:56
To: '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; '[protected]@dtdc.com'
Subject: re: request for delivery today

Reminder.


From: mp/e/payment support, (Fin)
Sent: 05 december 2019 14:34
To: '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; '[protected]@dtdc.com'
Subject: request for delivery today


Dear sir/mam,

I am effected with your poor services which is unable to deliver a single package on time. Now so many
Follow-ups with your team and they are unable to deliver the package till now.
Please humble request deliver my packet today asap.
Track no - v56845994

Null


Regards
Abhishek shukla