DTDC Courier & Cargo Complaints & Reviews

I got a call from dtdc today that there is a shipment for you and come to our office and take it and i said no and told them to deliver to my home and they said we don't deliver to the home. You need to take it from our office. After debating about that then they said we will return it if you don't come and take it from our office and now i think they are returning the shipment.
It is very unprofessional of dtdc services to do like this. This is not the first time it happened it already happened earlier and they forced me to take the shipment from their office but i won't do it this time. Last time when i refused to take they updated in the website that address in incomplete and forced me to come to their office and take.

This time i don't know the shipment tracking id as it is sent from made easy publications and they haven't sent me the details of shipment.
Last time the shipment id was d53808668.
The address of the dtdc services from which i got call was dtdc near ntr circle, indira nagar colony, khammam, telangana

Dear dtdc team,
I had done a courier from bhatinda to gurgaon docket no. Z24047895 but still
The docs are not delivered..
Dear team try to understand 6 days passed and still the documents are not delivered and the owner mr ramkumar and his team is having such a casual approach that they are keep on saying time to lagta hai ji delivery mein..
They have given me the no of gurgoan office and says bat karlo.
I am not at all happy with dtdc service as those docs are such important to be delivered..
Plz help plz help...
Docket no : z24047895

My consignment no. C91978685

I have sent the document from pallikaranai to anna nagar. On tracking status i check the document get received but my document not sent to the person. And i raise the query to customer care but they not take the action and not pick the call also, my case no. 15742471

Please help me to solve this issue

Thanks,
Prasad. L

We booked a parcel to deliver it on urgent basis from thane to pune via dtdc v56982901 dated 27.11.2019 which was undelivered stating incomplete address. Whereas, we have provided complete address along with pincode and contact details. But, no efforts were made by them to contact us at both the ends. And, still we have not received (After returning) it at our end.

Kindly do the needful and refund our amount. Rs.250/-

Horrible service they don't even call even after calling the costumer care and getting the branch number he won't pick the call he switched off his phone. A horrible service. I am wating soo long in my home and no one came and they just say cri and person not available here i am trying to call them and no one picks up. I would never take your useless service again can't even deliver a small product still it's not reached. Horrible service.

I booked a document envelope from office in sheikh sarai branch (Triveni complex), new delhi-110017 on 04/12/2019 at about 12 o, clock vide your consignment no. E[protected]Dtdc couriers). The destination was kanpur-208002. I ordered urgent delivery and paid rs. 400/- for it since the documents were urgent. I was told that it would be 100% delivered on the next date by 2 pm. However, it was not delivered till 12 pm on 06/12/2019 and as such, it had to be taken by the addressee. On tracking, it was found that your site says that the house was locked at about 5.35 pm on 05/12/2019. When i contacted your sheikh sarai office, he talked to your franchisee uf-127 in swarup nagar, kanpur and was told that the house was found locked and 3-4 mobile calls went unanswered. These are lies and falsehoods. The addressee house was occupied and nobody from courier company visited them and further no mobile calls were made.
As a result of your failure to deliver the documents in time, i could not get my car transferred in kanpur and the same got time barred as 15 years have expired. This has caused me a loss of about rs. 50, 000/- being the value of car, which could not be transferred within 15 years. I demand compensation for the same.

From: mp/e/payment support, (Fin)
Sent: 06 december 2019 16:20
To: '[protected]@dtdc.com'; 'roy. [protected]@gmail.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'
Subject: re: request for delivery today


Dear sir/mam,

I am effected with your poor services which is unable to deliver a single package on time. But till now after so many follow-ups with your team and they are unable to deliver the package till now.
So i want the reason behind it and if you are unable to complete task by today before 6.00 pm then please let me know and share your escalation matrix also. Otherwise i’ll move in consumer court about your bad services and mentally harassment by you to customer.

Regards
Abhishek shukla


From: mp/e/payment support, (Fin)
Sent: 06 december 2019 09:06
To: 'roy. [protected]@gmail.com'; '[protected]@dtdc.com'
Subject: re: request for delivery today
Importance: high

Reminder.


From: mp/e/payment support, (Fin)
Sent: 05 december 2019 17:27
To: 'roy. [protected]@gmail.com'; '[protected]@dtdc.com'
Subject: request for delivery today

Dear sir/mam
Please find below mail.
Still my courier not received.
Again very bad experience from your service.
I will never take your services in future.
But please asap delivered my courier on urgent basis.


Regards
Abhishek shukla
[protected]
Description: description: description: file:maruti suzuki logo. Svg


From: mp/e/payment support, (Fin)
Sent: 05 december 2019 15:56
To: '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; '[protected]@dtdc.com'
Subject: re: request for delivery today

Reminder.


From: mp/e/payment support, (Fin)
Sent: 05 december 2019 14:34
To: '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; '[protected]@dtdc.com'
Subject: request for delivery today


Dear sir/mam,

I am effected with your poor services which is unable to deliver a single package on time. Now so many
Follow-ups with your team and they are unable to deliver the package till now.
Please humble request deliver my packet today asap.
Track no - v56845994

Null


Regards
Abhishek shukla

I had booked a courier thro' dtdc vip raghunathpur main branch, kolkata (West bengal) for siliguri (West bengal) on 4th dec 2019. I have paid an amount of rs. 205/- as a premium service to deliver my courier safely vide consignment no. V57292961.

Following day i was just checking the status of my courier it was marked as delivered but twist was when i was check with my receiver party he told me that he didn't recived courier yet.

Now i am just wondering about my courier.

I was tried to check with dtdc support & customer support thro' twitter and emails but they are not at all replying my messages.

Customer support call no is not at all mentioned in their recipt.

Could anyone suggest what should i do further, please?

Thank you

Dtdc tracking status is showing that a parcel having tracking id z27662034 is already delivered to a pincode of 700028 & also have been signed by my family. Where as my pincode is 700075. Parcel belongs to my name. Till now i didn't received the parcel nor anyone else from my family. Please resolve assap & send it to my address 17 rashmohan bhadra road, santoshpur, kol-700075. Waiting for your positive response.

Consignment no d55808092 sent from delhi to varanasi on 29.11.2019 not delivered to us and remarks is entered in system that "not delivered address incomplete or wrong'"
We always receive consignments through other courier co. And no reason like this is observed. Entry in system has been done without contacting us over mob. No given with address. It seems that the status is changed without trying to deliver the consignment but false entry is done by vendor.

I sent a courier from Chandigarh to porasalpatti, akkaraipatti post, Rasipuram taluk, i track my courier with online status changed to delivered, but it was delivered wrong person, even delivery boy didn't contact to the receiver.
please take in account, make a action. hereby attached photo for your kind attention.
1).tracking status
2). photo of courier take at the time of sending courier

We have booked courier on DTDC premium from madurai to nandyal, andhra pradesh. Very worst service, my parcel was @ chennai for 2 days.
We contacted customer service and they are asking me to CALL TO tirupathi and ask reason. Later on evening they replied very easy "your courier wont despatch today" . How dare they are playing with us. Then y they r booking as premium and charged 250/-rs. We have all records and voice recordings also wat CUSTOMER CARE told.
Very worst and stupid ### are there at CUSTOMER CARE not even know how to handle.
!!shutdown your service and go home u useless fellows!!

The dtdc parcel delivery is very bad and late.. They will never talk to you in good they # bad speaker they always talk # to respond of yours delivery parcel...

[protected] this dtdc at now i called they are very bad behaviour and talks #...

I will never older from dtdc service never...

Bad company bad company fill with full #...
And they never talk serious to matter and cut call..

My courier was booked at kolkata with consignment number k33269058 & k33269059 on 28 november 2019. They updated the status that the courier was already delivered. Although in your tracking shows its already in burabazar kolkata. We also spoke with our client they said that they have not yet received the courier.
Please get my shipment deliverd as soon as possible
Request you kindly look into this very seriously.

I had sent a parcel from dtdc hinjewadi to varanasi. It has been 2 weeks and the parcel has still not reached the destination. They have not even called anyone for delivery. I had 2 parcels to be delivered one has successfully reached hyderabad and the other to varanasi has still not reached. Please help me with this problem. I have faced this before as well with dtdc. They keep losing consignments.

My courier was booked at mahipalpur delhi with tracking id v56832052 on 28th november for rewa, but now on 3rd of november they updated the status that the courier not delivered due to address incomplete or wrong - (Cir).

In courier my full address was given with mobile number. They even didn't contacted via phone for the delivery and marked the status as undelivered.

Contact no. Given was [protected].

Please get my shipment delivered as soon as possible.

Consignment number: v56295509

My order was cancelled and the agent at ghatkesar dtdc pincode: 501301 has not responded clearly to us! The address in the package was very clear but the agent has not responded clearly and sent back the package! The package was very important but because of his inability he couldn't process the package to me.. Please take severe action on him.

My registered mobile number : [protected]

While delivering the parcel vide cn n20961975 in florence, italy the deliveryman took 40 euros from the aged woman present to whom the parcel was delivered without any acknowledgement and without any reason. While the entre payment for delivery of the parcel has been made at the booking counter why does he take such additional payment. Kindy, take necessary action to refund the same and take action against that person.

I needed some documents to be sent urgently from Solapur to Pune. I submitted the courier by 2/12/19 consignment number: P52016852
and I was told it would reach the destination by 3/12/19 between 10-11am. The courier status showed that it was still in Camp are of Pune was not even out for delivery. When I went to their office they told me that it was misrouted and it would reach by 4/12/19
The documents were o[censored]tmost urgency and since solapur and pune are only 250 km The courier should have reached within 24 hours.
None of the pune offices even pick my calls.
This is by far the worst service Ive seen.

We have sent a courier through DTDC service on Wednesday (27th Nov, 2019)
The items in the parcel have been damaged very badly. Induction stove broke, few packets got opened and the items are lying in the box, few items have been damaged by scratches all around.

We have mentioned all the details of items and showed them the items before we got it packed. But still this is the case. I need a refund for all these damaged items.