DTDC Courier & Cargo Complaints & Reviews

My parents sent prasad through dtdc courier. Received prasad (Courier) after 5 days and that to in damage condition. Prasad was already mentioned on the packet but still someone tried to damage packet & took out some prasad from it. Very unethical & unprofessional practice done by dtdc. Difficult to share the photographs as only size below 2mb is acceptable.

Recently (Last saturday) i have sent an international courier to malaysia from hosakerehalli, bangalore branch. Now i am unable to track it using the tracking number n20987570. Whenever i tried to track online in their website, it is showing error in tracking number. I tried customer care and they are forwarding to other people who is not responsible in answering my query. Also they didn't provide any sort of receipt which mentions amount...

Please note the dtdc service at g. T. Road, panipat, haryana -132103, has been harassing me since long, stating that i have to personally come and collect the courier from the dtdc office and they have been returning my posts due to failure of personally collecting it from their office.

Today-03/12/2019- too i received call from dtdc center [protected] repeating the same. I never want my posts to be delivered by dtdc. My whole family is suffering from the same. Hence i honestly want dtdc to stop its service in india and to let other services take over.
The courier contains my education certificate. If the dtdc worker will damage it in anyway then i will take the dtdc courier service to court.

Plus the caller had no respect while calling and always treats us like his servant and we have to follow his orders.

My contact number [protected].

A parcel no b91096357 to my guruvayur address, which place is very near to ur office place. Parcel had reached on saturday morning, i told him collecting the item is impossible. And agreed to deliver the same on same day. But not till this time item not (5.12 pm) delivered. This really irresponsible from ur part. I want to send the item chennai today evening. Expecting action from ur side.

Dear sir/ma'am,
One of my friends has sent a cellphone from siliguri (West bengal) to kanpur with consignment no k33301928. It took around 8-9 days to receive that consignment. On 29th nov, when i received that consignment and opened it. The parcel had different packaging and inside it, few wooden cubes were there.
The price of the phone was 14, 000 rs and now i will not shut until i get my phone back. If i don't get a reply from the company then i will file a court case on them.

The company to whom i have sent this product is refusing them. Sir please i need confirmation report of its delivery. The proof of delivery that i have received from dtdc are telling the rong proof of delivery. Send me any proof that i tell amazon i have shared the courier's consignment number in the image. I request you to help me. This courier is showing delivered on 19 november.

Dear sir
I want to know about dtdc courier Z27346180 parcel status. It was booked on 25th november by amazon but yet no updates showing even it booked or not showing .

No delivery schedule updates.
I requesting you to please share any information regards this.

Please feel free to inform us if any updates. If it cancelled then also inform do accordingly refund complaint need to apply.

Order details
Reference# :[protected]

Email-id : rajan. [protected]@gmail.com

Courier details : non-document

Weight : 5.000 kgs

Dimensions : 32x20x5 cms

Sender's name : narayan kumar

Pickup address : sm platina, kada agrahara, somapura gate,, bangalore, pin-562125

Pickup phone : [protected]

Receiver's name : ramlal kahar

Delivery address : lalacharra, near b. B. Modi high school,, hailakandi, pin-788151

Delivery phone : [protected]

Cost : inr 1010 (Pickup charges included)

Service type : ground

Mode of parcel : pickup

Pickup timing : 10:00 - 18:00 on 27/11/2019

I am very sorry to inform regarding your careless delivery system. I booked a parcel for delivery. It was a tv and it got delivered broken. Refer the attached photo of tv.

Please do the needful as soon as possible.

I have sent few documents through dtdc courier on 26/11/2019. They said that it will get delivered within three days. While tracking online it's showing that the consignment has been delivered to the wrong address and to the wrong person. What a pathetic service. I need the resolution asap. My consignment no is h30446370. Do the needful as it contains valuable documents.

Your franchise at karjan, dist. Vadodara. Even don't know how to talk to customer. There are some urgent document delivered to his office today[protected] morning but he did not deliver it at given address, when we called him, he reply that he will not deliver for this location, than why dtdc picked up that kind of couriers. If you are not reachable.

I ask him that i am sending driver and car to pick up that document, he say shop close. Will get it by one day later. It is urgent.

He don't know how to talk to customer. Is this the way dtdc work. Means dtdc don't have any brand image.

A third class service.

My consignment number z23697523 from baddi to gurgaon has not delivered yet this courier required urgent delivery but not been delivered yet. I just want my courier to be delivered as soon as possible. This is important courier for me and i want to resolve this issue on urgent basis. I always prefer dtdc for courier shipment but i have never face such issue i hope this issue will get resolve and it will not happen in future again.

I have send the new mobile for fault correction at the service center nearly 2 month ago still goods not yet receive. I have already contact the courier representatives, they are as well not sure, from their side they have already dispatch that is what they told. I have contacted the client but they have not yet received the goods. We have try to check in the dtdc website by putting consignment number but it does not show anything.

We have sent the consignment in prime from chandigarh to bangalore which was supposed to deliver within 24hrs. No e76337191. But as per status it shows that it has reached to mumbai because of which we have to pay back money to our customer as we have garments factory where we send parcels on the daily basis and this was from last few times that we started using dtdc service but the experience waa not that great. Please look into this matter on priority as i want to continue in future also with your service.
Thanks.
The tailored wardrobe
Geeta rawal

Dear All,

SUB :: Request a Refund for the Item damaged plus Courier charges that were charged (INR 3784+500)

I Saurav Pallial received a damaged rice cooker from your courier delivery Tracking Number :: D54679367.
Courier date 14/11/2019
Sender Sarla Chaudhary
Dharamshala H.P.
Destination: Kolhapur M.H.
It was clearly mentioned to the team that it was a rice cooker and needs to be handled with care. The DTDC team member opened up the parcel and carefully packed it in front of my parents at your Dharamshala branch and ensured that the courier will reach safely at Kolhapur.
The remarks were clearly mentioned on the note stating that it is a rice Cooker and after careful examination, packing again by your team and trusting your team that it was dispatched.
To my astonishment, i received the courier in fully damaged conditions - pictures are attached. It was a gift for me and now that i see it is totally broken and non-functional.
I had tracked the courier many times in between but the last update was AMBALA and after that it reached me in almost a week.
Now when i opened it, i am totally disappointed with the services.
I tried calling the customer care but have not received any response from them.
No one is ready to accept the fault and just running away.
It was worth INR 3784 and only on your assurance i had asked it to be couriered.
This is not the 1st time i have used DTDC, but surely this would be my last in case the matter is not resolved now.
It leaves me with no other option than to write a mail to you and subsequently post this on social media if i do not get the claim for the damage that is done because of the poor service provided by you to your regular customers.

Expecting an early solution to the above

Regards

Saurav

I send one document from delhi to Hyderabad through DTDC. It arrived at DTDC gacchibowli and mehdipattanam and they kept for 10 days. They didn't even called me. They mentioned the excuse is address is not complete.I need this document very urgently . And then they returned the product. Pathetic service from DTDC. Please take the action against them

COSG NO- Z17357259

Dear sir,

This is for your action about less packet delivery against doc d55199236
Please find below tracking status and ensure the delivery of rest packet urgently

Shipment summary print mail me notifyme
Tracking no. D55199236 last status date fri, 22nd nov'19
Reference no. Last status partially delivered
Booking date 18th nov'19

Shipment details
Origin gurgaon destination patna destination pincode 800001
No. Of pieces 6 service type lite
Package contents electronic item
Multi-piece shipment details
Awb no. Delivery status date
D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] out for delivery thu, 28th nov'19 | 11:31 hrs

Hi Team,

Shipment details : E76367577

I was charged Guaranteed speed delivery (Prime Time Premium) to deliver the shipment from Rt Nagar, Bangalore to Ayyappa society, Madhapur (Hyderabad). It was urgent document which I need to submit in Hyderabad so we opted PTP as advised by DTDC courier centre on 26th Nov 2019. They promised to deliver by within 12pm to 1pm on 27th.

Ridiculously they delivered...

Date of incident:[protected]

I have a shipment with consignment number c00673630 delivered at madiwala-banglore which is nearly 14.2km to my place in morning at 11:45. They said it was delivered to our place after the cut off time so that we will deliver it to you the next day. But i requested them as it is an emergency, i am going to some other place tonight, so please ship my courier near to any dtdc office, so i can collect it, i also said them that please confirm me the status once it is shipped from madiwala office, they said ok. But after one hour i called them again, to know my shipment status, they said we can't deliver it to you, we can do it by tomorrow, but i said them before one hour i called them, they said they will ship my courier by 4 pm evening near to the any dtdc office, but now your telling different, if have told this before, i could have made some other arrangement i said, the he replied we cannot do anything, with raising tone i said this thing you could have said before, so then i could have made some other arrangements, now if your telling what i can do, then he kept my aside and started discussing with someone, i asked him what?, then he replied one second mam, i am discussing about your issue, i waited nearly 2minutes, after that i kept on saying hello..., they did not reply, i was able to hear they were cracking some jokes and talking something, i waited one more minute, i did not get any reply, so i disconnected the call, and called back again, they did not pick up my call, i tried 3 times, atlast they answered and i said i was on call, your'e not responding to my concern and your talking some other things, then he said i know what i am talking with increased tone and rudeness, your shipment will not be delievered by today, then i said thanks a lot, i will contact support team and i proceed with further.

That person was very rude and also they did not proceed with any further steps, i was very disappointed with the way dtdc service people speak to their customers and handling their requests.

My consignment no. Z06589743 is not delivered me till today 26.11.19 night, while i requested/complaint on mob no [protected], [protected] &[protected] and on email id customer [protected]@dtdc.com, enquiry @dtdc.com, [protected]@dtdc.com, dtdcco @dtdc.com and on [protected]@vsnl.com but no avail.
They are providing very poor customer service. They didn't bother to reply and solve my problem.
Please look into this matter.

This complaint is about dtdc courier service. My consignment number d49270175 shipped from delhi to be delivered to me by 19th nov is not being delivered to me. Raised many requests. None of the requests has been responded and customer care team in not picking the phone.
There is no way we can contact the customer team as they never pick phone or respond to texted queries.
My first query was made on 21st nov and then repeated times, but dtdc is indifferent and heedless