DTDC Courier & Cargo Complaints & Reviews

Booked a parcel in hyderabad on 21st october till date i haven't received it. The tracking says it has been returned to the facility again but no phone number contact in the websites and no proper response from any of the contacts in chennai or hyderabad. I need this parcel as it was booked for diwali and still not received. Very disappointed with the behavior of dtdc ownership. Courier ref - h16790702

Team,
I had a courier sent (Hard disk) to chennai on 23/10/2019 from mumbai airway bill number - m77943223, due to some issues with the address they didnt deliver it. Inspite of rigorous follow up with the team in chennai and mumbai, they sent the courier back to the original destination (Mumbai) even though i was assure that they could handle the situation, if i texted them the details.

Thereafter, i was assured that the package would be delivered to me in 7 working days where i needed to repack the courier. Its been a month that the package is still lying with them. Their regional office bearer subhash kumar yadav in their kandivali (West) branch has been so misleading, rude and disrespective that until date he is only delaying the return delivery with false promises. He is so causal about escalations that he doesnt care about any actions that could be taken against him. Its 25/11/2019 and the package is still not delivered with no confirmed communication from the company.

This is highly unprofessional for a company with such brand presence to have such poor quality of customer service. It would be great to seek immediate action against such unprofessionalism.

Thanks,
Harsha

Icsi sent a courier of my books to me twice. But dtdc bhopal did not even attempted to deliver it and returned the parcel to origin on the same day without contacting. Now they are saying that the address does not exist. Really? Icsi bhopal does not exist! 😒 if they were not able to find the address they should have atleast contacted me but they didn't & returned the parcel immediately. I was tracking the parcel throughout!. Highly disappointed.

We have booked our consignment on 21.11.2019 to haridwar but til today 25.11.2019 our consignment not reached to the destination while the courier should be delivered till 23.11.2019. When we contact at your haridwar branch on phone no. [protected], [protected] then they reply to us that they can delivered till today"s evening, while it is urgent documents to be delivered on time. Why should we used your courier again for the same.

Dear dtdc team,

We have booked one consignment to havelock (744211) from bangalore (56038) on 16.11.2019 vide tracking no. B68647393 and your booking office told it will be delivered on 20th but till today it is not delivered and no proper information, from last three days it showing in kolkata. We are checking with your local office but they are not able to give proper response,

Hi,
Today i received one parcel from mana ayurvedam pvt. Ltd., and i found that actual item was not there in the package. I also felt that it was opened and again sealed. The courier guy did not called me and also he has not entered his details also in security instead he told the security that he has called me and i told him to handover the package to security. I can provide you my call history if needed but i have not received any call. Attaching the images of courier. Please track it and do the needful.

Requested sir,

My name is mukesh kumar sharma belongs to varanasi, uttar pradesh. I am regularly availing dtdc facility and confident of their fine and brilliant services but few days ago i experienced the deficiency in the service at the mehmoorganj, varanasi branch due to which i have to write complain. Few days ago i ordered valuable books from adda 24 store which would be delivered through your service by 11 nov 19, but recently after some time i came to know that parcel had not been been delivered due to incomplete address. While delivering your representative not tried to contact me before returning the parcel, sorry to say i am unaware of your delivering policy. When i informed the service provider (Adda 24/7) regarding the deficiency in service of dtdc in delivering my order then after the action of adda 24/7 they contacted me, again i requested them either
Provide me the address of your store / hub in varanasi, uttar pradesh, so that i can collect from there or provide me the contact number of delivery person or contact number of office so that i can collect parcel from them, then i came to know that they are from dtdc mehmoorgang, varanasi office. There after i requested them to kept the parcel at their office so that i can collect but they didn't and returned the parcel.
I am providing the my details and parcel details as mentioned below:-

Shipment no.-z27585082

Contact no - [protected]

[protected]

E mail id . Mukesh.[protected]@gmail.com

Address-c-7 konia village, vijaipura, near masjid, varanasi, uttar pradesh, 221007

I request you to take necessary action against concerned to maintain your brilliancy in your service

Thankyou

Mukesh kumar sharma

I've shipped a consignment from Yamuna nagar, Haryana on 7/11/2019 the destination of the shipment is Mettukuppam, Chennai and it has reached Chennai on 9/12/2019, it was supposed to reach the destination on the next day, but still the status is showing "in transit".The consignment no:is Z06429492 and the reference no:is[protected].I've called dtdc customer care several times and send them mail too but they are not supporting, the case number is 15619013

On more than one occasion, i have had difficulty with dtdc.

(1) a 2-day package (Consignment number v[protected] from bangalore to mumbai took four days to deliver. The status on their tracking website is listed falsely, ("door locked") when in fact my recipient was at home. Their bangalore office gave me the number of their mumbai delivery office (Kheranagar,[protected] or[protected], and when i called mumbai, that dtdc...

A parcel containing Dry Fruits was booked on 13.11.2019 from Srinagar and its trackin no is.D55144370. The above Parcel adressed to me ie N. Narayanasamy, No.289 TVS Avenue, 33rd street, Anna Nagar West Extn, Chennai 600101 my mobile no also mentioned there. As per the tracking record the said parcel reaced Chennai on 18th Nov 2019 @ 11.45 hrs and taken out for delivery on the same day and not delivered stating that (with a remark) Office closed od Door Locked (CIR). Whereas I was physically present throughout the day. On 19.11.2019 @ 1849 hrs it is shown as susuccessfully delivered, but I have not received any parcel. Inview of the above I have lodged a complaint a complaint with the customer care contact no.[protected] and they have registered case no.15635600 for c/no.[protected] and stated that they will revert soon but inspite of 3 reminders there is no response from them. I have also contacted the following nos on 20.11.2019 [protected], [protected] and [protected] of your courier service, a lady attended my call from the last mobile no asked me to speak to the delivery person and I briefed my address and land mark to him, but so far the parcel did not reach me. Therefore you are requested take-up the issue immediately and find out about the parcel and let me know the whereabouts of the parcel.

Hello mam nd sir good evening. Mera naam pushkar singh hai mai 2010 mai dtdc mai job karta tha. Maine job mai jana chhord diya tha. Mere ghar mai koi problem the isliye. Uske baad maine ak saal phir joining kr le the dtdc mai phir ak saad baad maine chhord diya tha mai bimaar ho gya tha. Un num chahiye dono pix 669 dtdcixc 420 ye mere id the. Plz send me my un number plz pushkar singh [protected] thank&

My courier has been thoroughly mishandled and still today don't know if i am going to get the courier or not. It was moved to different branches within nagole area. I spoke to the customer care (After many attempts someone picked up!), i was told my area does not have service and it is in nagole branch. Asked me to collect from there, i accepted and went to branch and they mentioned that it is not yet in the branch but annojiguda branch. It is a simple address and i get hundreds of consignment in a month and don't know why they are playing this game!
Everytime my experience shows that dtdc is the worst courier service ever!

My awb# is m78384745

The shipment of documents was ordered from noida to jhansi by courier service through dtdc courier on 12/11/2019. But the status is at kanpur hub from 13/11/2019 and is still not processed till date. Lodged complaint to dtdc but they some sort of case number and asks for delivery address and mobile number. Still they are not getting onto it to resolve the same.

Docate no k33348141 booked dt 6.11.19 kolkata to banglore shown in side delivered successful but i am not found or received. I am check pod from franchise your office kolkata after found wrong delivery. Kindly look into the matter.
Contact no [protected]
Swiss re global business solutions india private limited
: venue : fairwinds 2nd to 5th floor,, embassy golf links business park,
Challaghatta village, varthur hobli, bangalore east taluk,
Bangalore – 560071

My traking id is d72396100, my courier was sent on 13th nov 2019 till now not delivered by dtdc tirupati super franchisee, i checked status showing that receiver not avilable (Cir), but no courier man is not come, showing status is completely false, why dtdc is doing worst services? Dtdc courier is not good. How to get my courier pls tell me? Can you tell me what am i supposed to do right now?

Good evening,
I am g. Praveen kumar wanted to parcel my product from vikarabad to nizamabad in telangana.
I have booked a courier on 30/10/2019 from vikarabad to nizamabad. With the following tracking number h16927932 was still undelivered and when enquired with the origin hub as well as destination hub they are unable to track it..
It is very important to me and im very much worried about the service.
I request you to please go through the issue and kindly do the needful.

Thank you
G. Praveen kumar
[protected]

Hello There,

I registered my shipment with cpnsignemt number D52905965 from chennai to ambala on 24th august. I recieved my shipmet on 3rd september. The package contains CPU. When I received the package and opened it. The glass panel of the CPU was competely shattered. And also the motherboard and graphics card was damaged. I have incurred a huge loss due to this. The total damage is approx 1.7 lakhs.

The day I received my package i.e on 3rd september in bad condition, I registered a complain by contacting customer support. The complaint number is 15214355. Now after 10 weeks still there is no update on the complaint. I tried contacting team multiple times but they kept saying that thay are still working on it.

I am providing a screenshot of my pc parts that were damaged.

Sent a courier on 9th november from rae bareli to varanasi. Source agent said me that it will reach by 3 days it means (Originated on saturday and suppose to be delivered by monday) the item will be delivered by monday. But even after a week a courier is not delivered. Form 9th november 2019 till today 19th november 2019. With in a short distance if a private courier cant reach a distance of below 1000 kilomiter than what a hopeless situation is it. The courier contains lic premium cheque, bank statement, and other important government documents. Who is responsible for the failure of paying the premium on timeline. Is it the individual or the courier company? Can the company compensate for this? I have been tracking that the courier reached on 13 of november at varanasi but even after reaching there is no one to deliver till today 19th november. What a hopeless service is being provided where the mp of this place is the primiinister of the country. What will happen to other place. Dtdc consignment number: z22950395

My two parcel were supposed to deliver and tracking, detail shows restricted entry otr.

I have been trying to reach borivali east office several times on [protected]/52 but no response, it keeps on ringing but unfortunately no one answers, neither the dtdc courier called me once, for at least asking what needs to be done about the parcel. Pathetic service.

And from other dtdc office, i came to know they have closed bhayandar office, if your office is closed then why did you accept the parcel in first place.

Please resolve this issue urgently.

I have booked a courier for manmad from mumbai on 15 Nov. They charged me rs. 1700 stating that it will reach on 18 Nov before 8 PM. While there is no status update available on website. When i called them to check they gave me some wrong nos. While calling them again they told me they have already given me status and if i want to know more i should call to Pune franchise, while no one receives call in Pune franchise. One of the WORST courier service i have ever seen. Ease don't go for it ever