DTDC Courier & Cargo Complaints & Reviews

I send one document from delhi to Hyderabad through DTDC. It arrived at DTDC gacchibowli and mehdipattanam and they kept for 10 days. They didn't even called me. They mentioned the excuse is address is not complete.I need this document very urgently . And then they returned the product. Pathetic service from DTDC. Please take the action against them

COSG NO- Z17357259

Dear sir,

This is for your action about less packet delivery against doc d55199236
Please find below tracking status and ensure the delivery of rest packet urgently

Shipment summary print mail me notifyme
Tracking no. D55199236 last status date fri, 22nd nov'19
Reference no. Last status partially delivered
Booking date 18th nov'19

Shipment details
Origin gurgaon destination patna destination pincode 800001
No. Of pieces 6 service type lite
Package contents electronic item
Multi-piece shipment details
Awb no. Delivery status date
D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] delivered fri, 22nd nov'19 | 21:54 hrs


D[protected] out for delivery thu, 28th nov'19 | 11:31 hrs

Hi Team,

Shipment details : E76367577

I was charged Guaranteed speed delivery (Prime Time Premium) to deliver the shipment from Rt Nagar, Bangalore to Ayyappa society, Madhapur (Hyderabad). It was urgent document which I need to submit in Hyderabad so we opted PTP as advised by DTDC courier centre on 26th Nov 2019. They promised to deliver by within 12pm to 1pm on 27th.

Ridiculously they delivered...

Date of incident:[protected]

I have a shipment with consignment number c00673630 delivered at madiwala-banglore which is nearly 14.2km to my place in morning at 11:45. They said it was delivered to our place after the cut off time so that we will deliver it to you the next day. But i requested them as it is an emergency, i am going to some other place tonight, so please ship my courier near to any dtdc office, so i can collect it, i also said them that please confirm me the status once it is shipped from madiwala office, they said ok. But after one hour i called them again, to know my shipment status, they said we can't deliver it to you, we can do it by tomorrow, but i said them before one hour i called them, they said they will ship my courier by 4 pm evening near to the any dtdc office, but now your telling different, if have told this before, i could have made some other arrangement i said, the he replied we cannot do anything, with raising tone i said this thing you could have said before, so then i could have made some other arrangements, now if your telling what i can do, then he kept my aside and started discussing with someone, i asked him what?, then he replied one second mam, i am discussing about your issue, i waited nearly 2minutes, after that i kept on saying hello..., they did not reply, i was able to hear they were cracking some jokes and talking something, i waited one more minute, i did not get any reply, so i disconnected the call, and called back again, they did not pick up my call, i tried 3 times, atlast they answered and i said i was on call, your'e not responding to my concern and your talking some other things, then he said i know what i am talking with increased tone and rudeness, your shipment will not be delievered by today, then i said thanks a lot, i will contact support team and i proceed with further.

That person was very rude and also they did not proceed with any further steps, i was very disappointed with the way dtdc service people speak to their customers and handling their requests.

My consignment no. Z06589743 is not delivered me till today 26.11.19 night, while i requested/complaint on mob no [protected], [protected] &[protected] and on email id customer [protected]@dtdc.com, enquiry @dtdc.com, [protected]@dtdc.com, dtdcco @dtdc.com and on [protected]@vsnl.com but no avail.
They are providing very poor customer service. They didn't bother to reply and solve my problem.
Please look into this matter.

This complaint is about dtdc courier service. My consignment number d49270175 shipped from delhi to be delivered to me by 19th nov is not being delivered to me. Raised many requests. None of the requests has been responded and customer care team in not picking the phone.
There is no way we can contact the customer team as they never pick phone or respond to texted queries.
My first query was made on 21st nov and then repeated times, but dtdc is indifferent and heedless

Booked a parcel in hyderabad on 21st october till date i haven't received it. The tracking says it has been returned to the facility again but no phone number contact in the websites and no proper response from any of the contacts in chennai or hyderabad. I need this parcel as it was booked for diwali and still not received. Very disappointed with the behavior of dtdc ownership. Courier ref - h16790702

Team,
I had a courier sent (Hard disk) to chennai on 23/10/2019 from mumbai airway bill number - m77943223, due to some issues with the address they didnt deliver it. Inspite of rigorous follow up with the team in chennai and mumbai, they sent the courier back to the original destination (Mumbai) even though i was assure that they could handle the situation, if i texted them the details.

Thereafter, i was assured that the package would be delivered to me in 7 working days where i needed to repack the courier. Its been a month that the package is still lying with them. Their regional office bearer subhash kumar yadav in their kandivali (West) branch has been so misleading, rude and disrespective that until date he is only delaying the return delivery with false promises. He is so causal about escalations that he doesnt care about any actions that could be taken against him. Its 25/11/2019 and the package is still not delivered with no confirmed communication from the company.

This is highly unprofessional for a company with such brand presence to have such poor quality of customer service. It would be great to seek immediate action against such unprofessionalism.

Thanks,
Harsha

Icsi sent a courier of my books to me twice. But dtdc bhopal did not even attempted to deliver it and returned the parcel to origin on the same day without contacting. Now they are saying that the address does not exist. Really? Icsi bhopal does not exist! 😒 if they were not able to find the address they should have atleast contacted me but they didn't & returned the parcel immediately. I was tracking the parcel throughout!. Highly disappointed.

We have booked our consignment on 21.11.2019 to haridwar but til today 25.11.2019 our consignment not reached to the destination while the courier should be delivered till 23.11.2019. When we contact at your haridwar branch on phone no. [protected], [protected] then they reply to us that they can delivered till today"s evening, while it is urgent documents to be delivered on time. Why should we used your courier again for the same.

Dear dtdc team,

We have booked one consignment to havelock (744211) from bangalore (56038) on 16.11.2019 vide tracking no. B68647393 and your booking office told it will be delivered on 20th but till today it is not delivered and no proper information, from last three days it showing in kolkata. We are checking with your local office but they are not able to give proper response,

Hi,
Today i received one parcel from mana ayurvedam pvt. Ltd., and i found that actual item was not there in the package. I also felt that it was opened and again sealed. The courier guy did not called me and also he has not entered his details also in security instead he told the security that he has called me and i told him to handover the package to security. I can provide you my call history if needed but i have not received any call. Attaching the images of courier. Please track it and do the needful.

Requested sir,

My name is mukesh kumar sharma belongs to varanasi, uttar pradesh. I am regularly availing dtdc facility and confident of their fine and brilliant services but few days ago i experienced the deficiency in the service at the mehmoorganj, varanasi branch due to which i have to write complain. Few days ago i ordered valuable books from adda 24 store which would be delivered through your service by 11 nov 19, but recently after some time i came to know that parcel had not been been delivered due to incomplete address. While delivering your representative not tried to contact me before returning the parcel, sorry to say i am unaware of your delivering policy. When i informed the service provider (Adda 24/7) regarding the deficiency in service of dtdc in delivering my order then after the action of adda 24/7 they contacted me, again i requested them either
Provide me the address of your store / hub in varanasi, uttar pradesh, so that i can collect from there or provide me the contact number of delivery person or contact number of office so that i can collect parcel from them, then i came to know that they are from dtdc mehmoorgang, varanasi office. There after i requested them to kept the parcel at their office so that i can collect but they didn't and returned the parcel.
I am providing the my details and parcel details as mentioned below:-

Shipment no.-z27585082

Contact no - [protected]

[protected]

E mail id . Mukesh.[protected]@gmail.com

Address-c-7 konia village, vijaipura, near masjid, varanasi, uttar pradesh, 221007

I request you to take necessary action against concerned to maintain your brilliancy in your service

Thankyou

Mukesh kumar sharma

I've shipped a consignment from Yamuna nagar, Haryana on 7/11/2019 the destination of the shipment is Mettukuppam, Chennai and it has reached Chennai on 9/12/2019, it was supposed to reach the destination on the next day, but still the status is showing "in transit".The consignment no:is Z06429492 and the reference no:is[protected].I've called dtdc customer care several times and send them mail too but they are not supporting, the case number is 15619013

On more than one occasion, i have had difficulty with dtdc.

(1) a 2-day package (Consignment number v[protected] from bangalore to mumbai took four days to deliver. The status on their tracking website is listed falsely, ("door locked") when in fact my recipient was at home. Their bangalore office gave me the number of their mumbai delivery office (Kheranagar,[protected] or[protected], and when i called mumbai, that dtdc...

A parcel containing Dry Fruits was booked on 13.11.2019 from Srinagar and its trackin no is.D55144370. The above Parcel adressed to me ie N. Narayanasamy, No.289 TVS Avenue, 33rd street, Anna Nagar West Extn, Chennai 600101 my mobile no also mentioned there. As per the tracking record the said parcel reaced Chennai on 18th Nov 2019 @ 11.45 hrs and taken out for delivery on the same day and not delivered stating that (with a remark) Office closed od Door Locked (CIR). Whereas I was physically present throughout the day. On 19.11.2019 @ 1849 hrs it is shown as susuccessfully delivered, but I have not received any parcel. Inview of the above I have lodged a complaint a complaint with the customer care contact no.[protected] and they have registered case no.15635600 for c/no.[protected] and stated that they will revert soon but inspite of 3 reminders there is no response from them. I have also contacted the following nos on 20.11.2019 [protected], [protected] and [protected] of your courier service, a lady attended my call from the last mobile no asked me to speak to the delivery person and I briefed my address and land mark to him, but so far the parcel did not reach me. Therefore you are requested take-up the issue immediately and find out about the parcel and let me know the whereabouts of the parcel.

Hello mam nd sir good evening. Mera naam pushkar singh hai mai 2010 mai dtdc mai job karta tha. Maine job mai jana chhord diya tha. Mere ghar mai koi problem the isliye. Uske baad maine ak saal phir joining kr le the dtdc mai phir ak saad baad maine chhord diya tha mai bimaar ho gya tha. Un num chahiye dono pix 669 dtdcixc 420 ye mere id the. Plz send me my un number plz pushkar singh [protected] thank&

My courier has been thoroughly mishandled and still today don't know if i am going to get the courier or not. It was moved to different branches within nagole area. I spoke to the customer care (After many attempts someone picked up!), i was told my area does not have service and it is in nagole branch. Asked me to collect from there, i accepted and went to branch and they mentioned that it is not yet in the branch but annojiguda branch. It is a simple address and i get hundreds of consignment in a month and don't know why they are playing this game!
Everytime my experience shows that dtdc is the worst courier service ever!

My awb# is m78384745

The shipment of documents was ordered from noida to jhansi by courier service through dtdc courier on 12/11/2019. But the status is at kanpur hub from 13/11/2019 and is still not processed till date. Lodged complaint to dtdc but they some sort of case number and asks for delivery address and mobile number. Still they are not getting onto it to resolve the same.

Docate no k33348141 booked dt 6.11.19 kolkata to banglore shown in side delivered successful but i am not found or received. I am check pod from franchise your office kolkata after found wrong delivery. Kindly look into the matter.
Contact no [protected]
Swiss re global business solutions india private limited
: venue : fairwinds 2nd to 5th floor,, embassy golf links business park,
Challaghatta village, varthur hobli, bangalore east taluk,
Bangalore – 560071