DTDC Courier & Cargo Complaints & Reviews

Consignment number - k21501903
Hi,

This communication is regarding one of worst experience that i faced regarding dtdc service.
My shipment about to come today at my home address which was given, but i saw through tracking that shipment that it was attempted to deliver, but my door was closed. After seeing this, i reached to the nearest dtdc branch at vip kestopur, pin - 700102.
There i faced unprofessional and unlawful behavior from shop owner. After stating that as i stayed in 6th floor of a 6 stored building so the ground floor entrance remain locked, but some one could have reached me through calling my number which was also given once courier was booked.

Then that person (Please mind it he is not a delivery body, he is shop owner. I don't know his name, but i can provide his number [protected]) told me in-front of delivery boy that, it is not possible to call any customer while delivering any consignment.

Then i asked why then dtdc has taken two numbers from me. He then replied me, its for office use. If someone door or office is closed, then that shipment will be returned and dtdc will call them back.

I said that, then it was a serious concern. My shipment could be delivered by simply calling my number when delivery boy standing in front of my door. Instead of that i had to collect my shipment from your office without any kind of intimation. With this when i let him know that i will inform dtdc about my concern, then he said he is pursing 25 years in this career, no body can do anything even he is unlawful. I was really get shocked after hearing this statement. I have paid some money for the service and instead of providing me the service someone making business of it in bad manners.

I will expect a ground level audit should be done against this kind of incident and needful should be done timely.

Dtdc courier & cargo — led tv received with broken screen

My brother in law had booked an led tv for transport from pune to ahmedabad on 22 oct 2019. Tracking number[protected] it was finally delivered today.. When the box was opened the screen was badly damaged. I am also attaching a photo of the same. I will also file a written complaint with the dtdc hub in pune, ahmedabad and corporate office. I dont know what kind of delivery service is dtdc providing, they damaged our tv. I. Made a mistake by trusting dtdc with a high price item.. I will post this soon on facebook, twitter and other social media platforms tomorrow along with a formal complaint in consumer court.

It has been more than 10 days now that i have been waiting for my courier containing medicines from dtdc. They told me my area is non serviceable. How is that possible when prominent courier services like bluedart, dhl, amazon, flipkart etc. Gives me parcels at my doorstep. Fact is even on their own website, they clearly state that they deliver in my area and at my pincode. Why am i being harrased and not being deliver my medicines. This poor service courier needs to be banned. Very poor customer service.

Courier with perishable items were booked from kannur to faridabad on 26.10.19
Consignment no: d55030031
As per tracking update, box received on 30th oct 8:55 am at faridabad hub.
Courier not delivered till date. No action despite lodging complaints.
Pathetic service by dtdc.

Why is the box kept at the hub for past 3 days?? Who will pay for our loss?

Dear team
Myself deepu k padinjarekara from cochin. My brother send me a courier from thodupuzha (Kerala) in my ressidence adress on 30/10/2019 pod no-r 35133890. Before sending courier he ensure it will despatch to my home. Since no one is in home to go and collect from dtdc courier office. Today i got a call from your thiruvankulam (Ernakulam, kerala) office stating that one courier is reached dtdc office and ask me to come and collect it. I briefed my situation to reach office and collect. Requsted to deliver my home. But they are not willing to do it. I am getting other courier like dhl, fast and safe, bluedart, amazon, ekart, proffesional etc... Without any issues.. I couldn't understand what is the issue to deliver courier to home. If i want to collect it from ur office why should opting for courier service.

A courier was made from bangalore at the highpoint 4 office.
The awb no was-b67488152. The items sent were clothes worth 2000/-. The parcel reached nashik and was sent back from the office itself to bangalore without having called either the recipient or the sender. The tracking details mentioned that "address was not found", but if that was the case, someone should have called.
After having called the nashik and bangalore offices, no one could help or provide any information whatsoever. The contact no mentioned of bangalore on the dtdc site said to contact the booking office. The booking office could not be contacted as the no was not available. On contacting the head office in bangalore again they said sorry they cant help. After a lot of hit and trial of contacing here and there, we learnt that the parcel in lying in the booking office and the parcel is open.
When we went to pick up the parcel, the booking office said that the parcel with that awb no is not there.
Finally, the parcel has been lost in transit and no one has any explanation or is providing any help from the dtdc offices. The numbers we spoke on are;
[protected], [protected].

Dtdc no: z27093871
Despatched from delhi on 21/10/19. Supposed to have reached dtdc local office at madhurawada, visakhapatnam on 24/10/19. Delivery address about 2 km away. No delivery till 1/11/19 when i collected personally from the dtdc courier office. I was told that delivery boy was not there! For 7 days?! No phone calls to inform us about it. Very poor service!
Dr. Sriharsha h k

My brother booked prime docket from patna to hyderabad on 24th october 2019 but consignment sends to bangalore. When i called to dtdc customer care number they are just saying consignment reached in bangalore and informed to bangalore branch. But improvement is seen till now.
I have an urgent requirement of my content that why i booked prime courier than only getting delay for more than 7 days.
I mailed to customersupport. Dtdc.com three-time but they are not responding.

Hi, my mother sent me a parcel from allahabad to pune on diwali with proper instructions and contact details on the docket. She also wrote that if there is no one at home deliver the parcel to building office but dtdc people never called me up. Instead of calling and delivering the parcel as instructed they delivered it to someone else without verifying. Now we are trying to connect and no one is really resolving the issue. Attaching courier receipt. When we connected with office they said someone called vishal kadam has taken parcel and gave below contact number:[protected]. This person says he knows nothing of the parcel.
Can anyone help here. This is a pathetic experience and portrays a very unprofessional image of dtdc. How can they just throw away things like this without verifying.

My courier which constists of a box that contains 2 mp3 players of sandisk has not yet reached the customer. It was dispatched on october 22nd tuesday 2019. It should have hardly taken 5-6 days whereas its already past 9 days and my customer is panicking. My courier is worth ₹4000/-. Please see to it that it reaches my customer. The tracking no. Is d54833097. The reference no. Is[protected]. Last status is in transit and on 26th october 2019. It shows that it has reached guwahati hub and is now processed to hub. Kindly please look into my matter. Thank you.

To whom it may concern
Dear sir/madam
I have placed an order online through haldiram website on 24th october 2019 and paid accordingly but their was no details of shipment received from haldiram and no items were delivered. I called-up many times to the office and to their customer care but there was no response till today.
As well as i complained to dtdc customer care and they told me that they will revert me within 8 hrs. My case no. Is 15538073 for dtdc c/n no. M77508681. Please look into this matter & revert me as soon as possible. Thank you for your support and help. With best regards manish mb#[protected]

My package with consignment no. K21769438 is still undelivered even though it has been about 2 weeks. And there has been no update on the tracking details since 20th of october. The customer care service is not available and even the office of the dtdc in indore is unreachable when i tried to call them. There has been no further update till now. This is the last time i am going to use their services.

I have give a courier to kolhapur to pune docket no. P53085607 on 26 october2019 before diwali. Courier person told that we have not diwali vacation so your courier will be reached on monday but courier is yet not received i have make a call to you shivaji nagar pune office but your person told me that today is lot of load so can not do anything you are requested that courier is very urgent and make delivery of this today i. E. 30/10/20190

This is regarding non existent customer care and totally irresponsible handling of parcels by dtdc.
They lost my packet once when i had booked some important documents for local delivery in lucknow.
Thinking of it as a one off event i made a mistake of booking again with dtdc and now my packet z16488045 has taken one week to travel from rishikesh to ghaziabad. At this pace it may take a month to reach varanasi.

All their customer care numbers are defunct and they don't respond to emails.

Overall a highly irresponsible courier company to be avoided.

I have send a parcel (R[protected] from kollam to chavakkad (Trissure) and paid rs. 200 for home delivery but they called my family and asked them to come and collect it from chavakkad office, normal charge for collecting it from office is 100 and for door delivery is 200. Because of my situation i paid 200 and dtdc didn't provide the service so i request the cash back.

We had booked a courier (Containing diwali sweets) to atlanta, usa with dtdc, balewadi, pune on 22/10/2019 (Awb number - n[protected] attached)

To my utter dismay, it was delivered after 8 days from booking (After the diwali festival was over). It had arrived in usa on 26th oct but was delivered on 29th oct eod.

Add to that the parcel was delivered at a wrong address in usa. Though the address was mentioned correctly in the parcel the parcel was dropped off at a wrong address (Fortunately in the same city).

Both these (Delayed delivery and delivery at wrong location), resulted in some home made food items getting spoilt. This is totally unacceptable. I would like to register a complaint against the above and a full refund for defective services

The tracking of the parcel shows the story (Screenshot attached)

Courier no. A44685095
It has wrong delivery location of yamunanagar, and courier is "in transit" in ambala. It supposed to be delivered in kaithal (136027). Please help to correct the delivery location & address detail and reroute it to correct destination address given below.

Sunny general store
Dhand road, shop no-7, shiv mandir.
Kaithal - 136027

Regards,
Sunny general store

Dear team,

I had a courier from dtdc to be delivered on 29th of oct same was out for delivery, and later i have received a message from dtdc saying product cannot be delivered due to misroute and last mile, and products has been redirected.

But as i have a screenshot the address which has to be delivered, where address was clearly mentioned, my apartment name and door no, and i haven't got any call from dtdc delivery guy for deliver if it was they can handover to the security of the flat, and i received a message saying shipment has been redirected — what does that mean?? Really pathetic service, atleast someone should have called for delivery. No one have even called??

There is a miscommunication between dtdc and the courier guy kindly arrange for delivery tomorrow as i am available at home.

Shipment details :-
Anindita kar
Z16909507
Cont no - [protected]/[protected].

On 26 friday, i booked a sample parcel on urgent next day delivery to gurgaon from kolkata. I was charged 710 rupees, my tracking number is v56659406. I was assured it would be delivered next day which is saturday the 27th oct. Till today it is not delivered. It is of no use even if it gets delivered.
How do you compensate for this?
Shouldnt urgent next day delivery be next day delivery. Kindly look into the matter and see what went wrong.
My client needed the leather to show to his buyers in china. He left on monday without carrying the sample with him. Do you understand how much loss is incurred due to your negligence.

Scott

Consignment number d54782116 is not delivered on time. I have dropped my packet at pune (Patil plaza, mitr mandal branch) on 23 rd oct at 1 pm, in tracking history it is showing 24 thoct, this us not acceptable at all. This packet is supposed to deliver at iit madras hostel but since yesterday it was showing it is at guindy branch. Your representative said it will be delivered by tomorrow. Already 5 days are over. Also she said that package is open, how??? I have packed it very neatly.