DTDC Courier & Cargo Complaints & Reviews

My consignment no. Z04550445 is not delivered by your employees at my home despite several reminders on mob no. [protected]&[protected] from 24.10.19. I complained through email, except provide me case no.15510923, no response from that end. Is this a good customer service? At the end i send my son to receive the packet from your office. What is the task of your employees and company? Customer will receive thier pàcket themselves. Your gorakhpur employees are tarnished the image of your company. Should i take legal action against your company? Suggest me.

A parcel that i was supposed to receive through dtdc courier services hasn't been delivered. They have marked it as delivered but it hasn't been delivered. I've complained to their customer service and was promised that necessary action would be taken. Nothing has been done. I've contacted them 3 times in 3 faysdays. They said they'll open an issue and will update me. Nothing has been done and i learnt that the issue is also closed from their end. They have done absolutely nothing in this regard

Byju's had send me a courier from bangalore on 18/10/2019. Tracking number being b90520560. I received a call from delivery boy, on 24/10/2019. He asked me details about my location and said that ihe will give courier next day. Next day (25/10/2019) when i was checking track history of my courier, it was showing that courier have been delivered on 24/10/2019.. Which actually is not. So i called him, he started saying i am out now i will deliver in evening but has not got yet

I have given the parcel on 22nd october night in bijapur (586103) to send pune (411015). Tracking number is b68195234. They said it will be delivered with in 2 days. But already 3 days are completed and the parcel is still at bangalore hub while i checked the shipping history in dtdc website. Even indian speed post had delivered it faster. Dtdc"lite" service is worst. They focus only on premium services. It is better to close "lite" service as they became late service. Seriously taking 4-5 days of delivery from bijapur to pune is really a worst part of dtdc service.

I have given the parcel on 22nd october night in bijapur (586103) to send pune (411015). Tracking number is b68195234. They said it will be delivered with in 2 days. But 3 days are completed, stll the parcle is at bangalore hub, while i checked in shipping history in dtdc website. Seriously the delivery process is very very slow. As 3 days are completed, it is of no use to give parcel to dtdc. Total waste of money and time as indian speed post may have delivered it with in 3 days. Then what is the use of giving my parcel to private courier if they failed in delivering it in time. If dtdc want people to opt only their premium services, then kindly remove the "lite" services permenatly as the "lite" service is very vey worst. A normal post will deliver from bijapur (586103) to pune in 4- 5 days with minimum cost. But you charged more money and delivering it in 4-5 days.. Totally dissatisfied with dtdc service. Money and time wasted.

Dear sir,
This is to tell you that we have a sent a courier via dtdc from vijayawada to chennai on monday[protected]. This is to bring into your notice that your service is really sucking and does not meet any of our customers needs. We trusted you with all things that you will be delivering our packages at the right time and the people of guindy, chennai are making chaos of it telling us that there is no track of such parcel at all. And to talk precisely the previous encounter same from vijayawada to chennai was also the same wherein our product was delivered completely shattered by rats. This is too mediocre and idiotic on your part to do so. Not even a single person is responding in your regions of chennai and my humble suggestion kindly change your mediocre staff at those regions who does not even respond (Useless in paying them). What are we supposed to do if such traits are done and
You promise us to deliver in 2 days, whereas it's been a week and there is a no track of our valuable goods (Dry fruits that are a worth of 5000rs). Do you think that it is easy for us to let go of things the same way you do to ours or do u assume yourself that our goods are damped and need not be delivered at all. I forseek a massive complaint on this and if action is not properly taken we are not going to do anything but we assume that your company is a bloody hell. Those people from chennai are now reporting us that the address is not correct it seems and they don't even care to take a call from us. We called all guindy dtdc localities and they don't even respond. Such a useless fuss really it has been.

Tracking id is:h90395984

Do take care of this and we are fed up pleasing all people and do mind it : (

Regards,
Dr k. B. S. Sastry,
Phn:[protected].

Resp sir,
I here by inform u that this jagadish iam from tirupati i have book one thing on 22/10/2019 at tirupati so for it was not reached the exact destination iam not happy with ur service iam fully disappointed by ur courier services.. When iam tracking details every time if iam search it was not displaying and through phone i contacted they told that it is in vijayawada.. Actual location it has to reach is basar, nirmal district, nizamabad (Telagana) so iam complaining i want justice.

Dtdc has been the worst courier service which we have ever faced. Horrible services and the delivery does not happen for almost three days from pune to mumbai and these guys are just not bothered to respond to calls or attend to the complaints. And such shameless people that if once the call gets attended by chance, they ask us to pick the order from their office. Ridiculous. If they really do not have the capacity and logistics support to carry out their operations, they should ideally their shops and sit home instead of running their business. My parcel was collected on 22 october 2019 from pune and till date the same is not delivered to mumbai (Dadar) - consignment number p52988234

Hi team

We have couriered some important doucments via dtdc having tracking number (V[protected] is shown as delivered in the site but the receipts didnt received the courier. Also in the site it is mentioned that couriered to hdfc banjara hills with incorrect receipients name, where as we couriered to hdfc sr nagar branch. I have requested "[protected]@dtdc.com" to confirm where exactly it is delivered and i am not getting any response. Also we tried calling the number "[protected]" which is switched off completely. And tried calling "[protected]" and they are not picking the phone.

All we are trying to know is where exactly the delivery of documents is done.

We do atleast 50 couriers every month and we never faced an issue. Please help us at the earliest.

I wish to submit the complaint regarding the poor delivery services of parcel by your representatives...

Sir, i had booked a parcel (Consignment number - z[protected] from mamun branch at pathankot to gurgaon on 22 oct however the consignment has not been reached to the destination till date.

On being queried about the same at your offices at pathankot and sohna road gurugram, they have given me the following number:-
[protected]- mamun branch
[protected]- pathankot branch
[protected]- sohna road branch
[protected] sohna road branch
[protected] sohna road branch

I am trying to contact all these numbers so that my consignment can reach to its destination. But nobody is giving any satisfactory answers. They are saying that if the consignment is so important you should have booked it through urgent courier.
Sir, i wish to know that is your department gives concern to urgent couriers only? I mean normal courier does not have any priority?

Sir its my humble request to kindly make arrangements for delivery of my consignment. It contains some documents which are to be submitted today only.

Hi,
I had three couriers to be delivered in three different locations. Not even a single courier was deilvered to the location mentioned in the delivery address, instead they asked to collect the courier 10 kms from the location.. They had take full amount during the time. This is not right way they are doing.. Bad services
Regards
Vino sam varghese

Sir, i went to the nehru palace, jaipur to take my courier, and your company fellow told me what missbehavior is and said that the product is still in my hand, i can return it if i want there is absolutely no manners to speak to them. My request to you is that do not give franchisees to such men spoil your name. Therefore, you are requested to remove such men and keep a new dealer so that the customer did not have any problem in coming. This man was of his friendship saying that many people like you come here

My name is lakshya and i want to submit a complaint regarding my courier which i've accidentally sent to the wrong adress and when i tracked it on dtdc site it shows that courier has been delivered and recieved. I even dont know who received that parcel. I think something wrong has beendone. Please help me and give my courier to me. My tracking id is : v56431294

I was to receive Courier from Noida, Delhi. While tracking the delivery, it showed address incomplete or incorrect. However, the address was properly mentioned in the document and neither have I received any call from the delivery boy even in case they didn't find the address. Now, the courier has been returned back to Noida, Delhi. I should have received a call atleast. Pathetic and inappropriate service. I want to get this resolved and want my courier back urgently. It is just sent in transit.

I've ordered a product in Amazon and the seller shipped it through DTDC. Tracking ID is R34447387. It is not delivered to me yet but they have updated the status as delivered on 23rd Oct. I called the local DTDC person (Potheri, Chennai). He gave phone number of a delivery person, but that number is not at all reachable. Also for 22nd Oct, they have updated as 'RECEIVER REQUESTED DELIVERY ON ANOTHER DATE-(CIR)', but I didn't receive any call from them and I didn't ask them to deliver on another date.

Hi - I have given one packet for delivery on 19th Oct. from Perumbakkam DTDC, Chennai.
the status showing today is :
Not Delivered(RESTRICTED ENTRY-(OTR)) Kolkata Air Branch

The document is super critical to reach by today since last 5 days it has not been delivered. I need some help to sort out what is the actual issue. and get the packet delivered.

Regards,
Arnab

This is dr. Rizwan (Swm expert, suda, govt. Of jharkhand), have handed over the parcel to dtdc office (Plus service) at singh more, hatia on 22 oct 2019 (First half).
But till now (24. Oct 2019), the parcel still showing at ranchi ware house.
Shopkeeper has very roughly deny to provide update about parcel status, he said "aap faans gaye plus servive le ker, jo compalin kerna hai ker lo"

Can you explain present status of parcel and when it will delivered to concern destination as well as behavior of shopkeeper.

Regards

This is for your information that my dtdc consignment number (K[protected] was not delivered by the delivery boy in spite of me being available. The status of my order is showing the receiver not available in the exact address given. The delivery boy called me in the morning and was yelling at me to come to my hostel. My hostel security guards collect all dtdc couriers on the student's behalf. He was repeatedly asking me to reach my hostel at 10.30 a. M when i was in my department, in spite of me telling him that my guard will collect the parcel. Then he started threatening me and told me that he will not deliver my order and i can complain anywhere i want. And as per his wish, he never came to my campus to deliver and update the status as receiver not available.

Pathetic service from a pathetic company. Dtdc is a cheater with worst delivery boys around

My order with dtdc tracking number b67631637 wasn't delivered to me but the status is notifying that the order has been delivered on 21st october evening at 16:56. I didn't get the call from the delivery personnel before delivery. I confirm that i was at the location where the order was supposed to be delivered. I had mailed this 2 days back and 15486775 is my case number. If the product is delivered provide me the proof of delivery and the contract number of the receiver.

Important parcel which was earlier committed to be delivered in 3 days is not delivered even after 8 days.
After regular follow up with local guys, though the current status is falsely showing as delivered, but the firm doesn’t have any proof of delivery and none of the phone nos.in ahmedabad is working.
The courier contains critical medicines and delays will be hugely impacted.