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DTDC Courier & Cargo Complaints & Reviews

www.dtdc.com

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Updated: Dec 3, 2025

Complaints 11689

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1320

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10369

So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝

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DTDC Courier & Cargo reviews & complaints page 223

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Address: Hyderabad, 500100

My brother booked prime docket from patna to hyderabad on 24th october 2019 but consignment sends to bangalore. When i called to dtdc customer care number they are just saying consignment reached in bangalore and informed to bangalore branch. But improvement is seen till now.
I have an urgent requirement of my content that why i booked prime courier than only getting delay for more than 7 days.
I mailed to customersupport. Dtdc.com three-time but they are not responding.

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ஆ

ஆவடி சரண்

from Chennai, Tamil Nadu

Nov 1, 2019

Hi sir my box weight was less so I dought and checked by box.. the packing was new sticker

consignment not delivered - Comment #3575131 - Image #0

consignment not delivered - Comment #3575131 - Image #1

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Anumula Vaishnavi

from Hyderabad, Telangana

Nov 1, 2019

Its been a month that product is missing and one are responding.
Worst service ever.

Case no 15486988

Track id C90836411

Im going to proceed legally, this is the last time Im warning you.

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Address: Pune, Maharashtra, 411046

Hi, my mother sent me a parcel from allahabad to pune on diwali with proper instructions and contact details on the docket. She also wrote that if there is no one at home deliver the parcel to building office but dtdc people never called me up. Instead of calling and delivering the parcel as instructed they delivered it to someone else without verifying. Now we are trying to connect and no one is really resolving the issue. Attaching courier receipt. When we connected with office they said someone called vishal kadam has taken parcel and gave below contact number:[protected]. This person says he knows nothing of the parcel.
Can anyone help here. This is a pathetic experience and portrays a very unprofessional image of dtdc. How can they just throw away things like this without verifying.

+1 photos

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Neeraj Talhatiya

from Bhongaon, Uttar Pradesh

Nov 1, 2019

Please provide the DRS REPORT of my courier number Z27179562..

parcel lost by dtdc executives and no resolution provided - Comment #3575104 - Image #0

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Address: opp. yenepoya medical college, derlakatte, mangalore, karnataka, Dakshina Kannada, Karnataka, 575018

My courier which constists of a box that contains 2 mp3 players of sandisk has not yet reached the customer. It was dispatched on october 22nd tuesday 2019. It should have hardly taken 5-6 days whereas its already past 9 days and my customer is panicking. My courier is worth ₹4000/-. Please see to it that it reaches my customer. The tracking no. Is d54833097. The reference no. Is[protected]. Last status is in transit and on 26th october 2019. It shows that it has reached guwahati hub and is now processed to hub. Kindly please look into my matter. Thank you.

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Address: 39 B F/F Nangli Razapur, near Nizamuddin Metro/Railway station New Delhi 110013, New Delhi, Delhi, 110013

To whom it may concern
Dear sir/madam
I have placed an order online through haldiram website on 24th october 2019 and paid accordingly but their was no details of shipment received from haldiram and no items were delivered. I called-up many times to the office and to their customer care but there was no response till today.
As well as i complained to dtdc customer care and they told me that they will revert me within 8 hrs. My case no. Is 15538073 for dtdc c/n no. M77508681. Please look into this matter & revert me as soon as possible. Thank you for your support and help. With best regards manish mb#[protected]

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My package with consignment no. K21769438 is still undelivered even though it has been about 2 weeks. And there has been no update on the tracking details since 20th of october. The customer care service is not available and even the office of the dtdc in indore is unreachable when i tried to call them. There has been no further update till now. This is the last time i am going to use their services.

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Address: Kolhapur, Maharashtra, 416012

I have give a courier to kolhapur to pune docket no. P53085607 on 26 october2019 before diwali. Courier person told that we have not diwali vacation so your courier will be reached on monday but courier is yet not received i have make a call to you shivaji nagar pune office but your person told me that today is lot of load so can not do anything you are requested that courier is very urgent and make delivery of this today i. E. 30/10/20190

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A

Aishani Consultancy Services

from Mumbai, Maharashtra

Oct 30, 2019

Awb no K21681233 ..Consignment not recd and tracking status showing same status since 20th Oct..when can we expect delivery at Chinchwad Pune.

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Address: Dehradun, Uttarakhand, 248198

This is regarding non existent customer care and totally irresponsible handling of parcels by dtdc.
They lost my packet once when i had booked some important documents for local delivery in lucknow.
Thinking of it as a one off event i made a mistake of booking again with dtdc and now my packet z16488045 has taken one week to travel from rishikesh to ghaziabad. At this pace it may take a month to reach varanasi.

All their customer care numbers are defunct and they don't respond to emails.

Overall a highly irresponsible courier company to be avoided.

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Address: Chandhiruthi House, Orumanayoor P.O, Thrissur, Kerala, 680512

I have send a parcel (R[protected] from kollam to chavakkad (Trissure) and paid rs. 200 for home delivery but they called my family and asked them to come and collect it from chavakkad office, normal charge for collecting it from office is 100 and for door delivery is 200. Because of my situation i paid 200 and dtdc didn't provide the service so i request the cash back.

+1 photos

Oct 30, 2019

Complaint marked as Resolved

Its resolved

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B

Bio.green Dubai

Oct 30, 2019

My name Faiza fareed from dubai
Please send my couriar urgent.

N21020970

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Address: Balewadi Pune, Pune, Maharashtra, 411045

We had booked a courier (Containing diwali sweets) to atlanta, usa with dtdc, balewadi, pune on 22/10/2019 (Awb number - n[protected] attached)

To my utter dismay, it was delivered after 8 days from booking (After the diwali festival was over). It had arrived in usa on 26th oct but was delivered on 29th oct eod.

Add to that the parcel was delivered at a wrong address in usa. Though the address was mentioned correctly in the parcel the parcel was dropped off at a wrong address (Fortunately in the same city).

Both these (Delayed delivery and delivery at wrong location), resulted in some home made food items getting spoilt. This is totally unacceptable. I would like to register a complaint against the above and a full refund for defective services

The tracking of the parcel shows the story (Screenshot attached)

+2 photos

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A

Ammuvenkat

Oct 30, 2019

My courier no D54168244 twenty days before i send parcel bangalore to patna siwan still date parcel not received but online status delivered still date 2 parcel not received I am contact patna courier center he is told delivered one parcel another parcel in shop but my receivers not received wrong address delivered please resolve them

delayed shipment and shipment delivered to wrong address - Comment #3573261 - Image #0

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Hni Ghotra

from Mumbai, Maharashtra

Oct 30, 2019

We have submitted a parcel on 21 october 2019 and is not yet delivered. Our tracking status is showing Reciever not available(CIR). Even the receiver's phone no. and correct address is provided on the parcel but still not delivered yet.

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Courier no. A44685095
It has wrong delivery location of yamunanagar, and courier is "in transit" in ambala. It supposed to be delivered in kaithal (136027). Please help to correct the delivery location & address detail and reroute it to correct destination address given below.

Sunny general store
Dhand road, shop no-7, shiv mandir.
Kaithal - 136027

Regards,
Sunny general store

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Address: 560078

Dear team,

I had a courier from dtdc to be delivered on 29th of oct same was out for delivery, and later i have received a message from dtdc saying product cannot be delivered due to misroute and last mile, and products has been redirected.

But as i have a screenshot the address which has to be delivered, where address was clearly mentioned, my apartment name and door no, and i haven't got any call from dtdc delivery guy for deliver if it was they can handover to the security of the flat, and i received a message saying shipment has been redirected — what does that mean?? Really pathetic service, atleast someone should have called for delivery. No one have even called??

There is a miscommunication between dtdc and the courier guy kindly arrange for delivery tomorrow as i am available at home.

Shipment details :-
Anindita kar
Z16909507
Cont no - [protected]/[protected].

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Address: 47 gobinda khatick road, Kolkata, West Bengal, 700046

On 26 friday, i booked a sample parcel on urgent next day delivery to gurgaon from kolkata. I was charged 710 rupees, my tracking number is v56659406. I was assured it would be delivered next day which is saturday the 27th oct. Till today it is not delivered. It is of no use even if it gets delivered.
How do you compensate for this?
Shouldnt urgent next day delivery be next day delivery. Kindly look into the matter and see what went wrong.
My client needed the leather to show to his buyers in china. He left on monday without carrying the sample with him. Do you understand how much loss is incurred due to your negligence.

Scott

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Address: Chennai, Chennai, Tamil Nadu

Consignment number d54782116 is not delivered on time. I have dropped my packet at pune (Patil plaza, mitr mandal branch) on 23 rd oct at 1 pm, in tracking history it is showing 24 thoct, this us not acceptable at all. This packet is supposed to deliver at iit madras hostel but since yesterday it was showing it is at guindy branch. Your representative said it will be delivered by tomorrow. Already 5 days are over. Also she said that package is open, how??? I have packed it very neatly.

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Address: 211 , QUIDWAI ROAD, MOMINPURA NAGPUR, NAGPUR, Nagpur, Maharashtra, 440018

The consignment was dispatched from dist solan (Himachal pradesh) on oct 23 thorough air mode.
Today it is 29 oct and still it is not delivered

The materials are very urgent and are meant for the public use.
I had tried all the contact no but it is in vain.
The details of the consignment is

Consignment no - i03405663
To deliver to - rizm laboratories private limited, mominpura, nagpur

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Address: Kurukshetra, Haryana, 136118

I have used the courier service for sending gift item to a friend on october 23, 2019, and it was dispatched on 24th october from ambala dtdc service but till now it has not delivered to the location where it was supposed to deliver within 2-3 days. My name is vivek chauhan, with my package of 3 kg weight to be sent to rohit chabra, assandh. The awb number is: [protected]
I want explanation for this.

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Our company name is precifast pvt ltd, we are receiving a courier from mumbai on 26th, present now there is no any update on tracking status. Please consider this complaint as emergency and important for us because this courier is precious. The dtdc docket number: d54743064. The dtdc customer service is also not responding to our calls. Please solve this issue as soon as possible.

+1 photos

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Shridas Patil

Oct 2, 2020

I am receiving a courier from kerala. They shipped on 29th sept, present now there is no any update on tracking status. Please consider this complaint as emergency and important for us because this courier is precious. The dtdc docket number: R38384230. The dtdc customer service is also not responding to our calls. Please solve this issue as soon as possible.

I

[email protected]

Apr 9, 2023

My dtdc tracking number is d28572933 .4th April last status shown as in transit .today 9 th April. No update status .I am worried now about my item .please do needful

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Address: A-10 Patel Nagar , Deoli, Tonk 304804 Rajasthan., Tonk, Rajasthan, 304804

The courier was booked on 16.10.2019 but till date it has not been delivered to my address still showing status as in transit and it status did not updated since 22.10.2019.

I tried to reach [protected] Jaipur hub contact number but it is not connecting seems out of order. Please let me know where I have to contact to get my courier since it is very urgent and important . please arrange to deliver on urgent already 12 days gone. tracking screen shot attached.

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Address: Patrapada, Balasore, Odisha, 756002

Sir,
I, krishna pal singh, precious items currier from dtdc lite on 01 aug 2019 (02 currier) and 09 aug 2019 (01 currier). But all three items till date not received at location and also not revert back to me.

Consignment number : 1. K20625395

2. K20625396

3. K20316006

Please find me precious item.

Regards,

Krishna pal singh

[protected]

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Usha moleyar

from Mumbai, Maharashtra

Oct 28, 2019

My parcel trcking I'd DTC66778829K sent by Dr Robert birmingham uk on 15 October by delta courier service.. but the courier didnt reached to me .. pls provide information regarding the parcel ... how to collect ... am waiting pls send me parcel as soon as possible ...

items not received - Comment #3571995 - Image #0

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Dear sir,
I had sent important articles on 23 oct 19 from your zirakpur (Punjab) office, one (Tracking no z[protected] addressed to vaishaali, ghaziabad and second (Z[protected] to rajendra nagar, ghaziabad. Even after 7 days the items have not reached the receipient.
When checked on tracker, vaishali shipment is shown as delivered on 26 oct, however, rajendra nagar shipment is shown still in transit.
If shipments are not delivered today, it will be of no use. The loss to my company will be attributable to non performance of dtdc staff.
Please ensure the shipment reaches today positively.

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U

UniversalTools

from Nashik, Maharashtra

Oct 29, 2019

DTDC courier not giving POD of Material not received By our Customer.

package delayed - Comment #3572375 - Image #0

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Aboo Bucker

from Uttiramerur, Tamil Nadu

Oct 29, 2019

Im a reseller. I have booked a product for my customer through dtdc courier. The tracking shows it is delivered but my customer didnot received the product. I cant able to contact dtdc courier customer care. I dont even know where to call. Please help me to sort out this.

package delayed - Comment #3572422 - Image #0

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Address: Mughal pura 2nd, Moradabad, Uttar Pradesh, 244001

Dear team,
I am very disappointed with your moradaba dtdc office team..
My consignment number is d55244277
I had booked a parcel on 23 of october 2019 from moradabad to mumbai on urgent basis by air your office took 2500 hundred and promise me to deliver the parcel within 3 days ason 25th of oct but now today is 27 of oct but did not give the delivery till now...
I lost lakh future business and also my client as well..
Please help me out and give back my money also...
Very disgusting experience with dtdc take care about these things if you want to run your company long...
Otherwise no one wilp faith on your company...
Obaid
[protected]

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