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DTDC Courier & Cargo reviews & complaints page 231

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P
Padmavathi
from Krishnanagar, West Bengal
Sep 23, 2019
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Address: 40/8, "D" block, Narendra Nagar Colony, Ameenpur post, Hyderabad-502032, 502032

Two of my consignments not tried to attempt to deliver and provided person contact number also not working [protected]. Over phone she told me that there now service available to the provided address and how come they had taken consignment we really didn't understand and in addition to that particular main office number also not available in website to contact them for our consignment collection at least.

Hi,
I got the below listed two of my consignments booked in rbl and i got a call from delhi dtdc person and she gave me person contact to collect [protected] but when we tried to contact service provider giving that information as number not working.

This is not only case which is not delivering to the particular area but they are accepting the consignments. To validate we can see their return consignments list for this particular area.

Dtdc c/n no. Z26155904
Dtdc c/n no. Z26156119

So please do the needful immediately.

Regards,
Padamvathi.
[protected].
+1 photos
DTDC Courier & Cargo customer support has been notified about the posted complaint.
Sep 23, 2019
Updated by Padmavathi Two of my consignments not tried to attempt to deliver and provided person contact number also not working [protected]. Over phone she told me that there now service available to the provided address and how come they had taken consignment we really didn't understand and in addition to that particular main office number also not available in website to contact them for our consignment collection at least.

Hi,
I got the below listed two of my consignments booked in RBL and i got a call from Delhi DTDC person and she gave me person contact to collect [protected] but when we tried to contact service provider giving that information as number not working.

This is not only case which is not delivering to the particular area but they are accepting the consignments. To validate we can see their return consignments list for this particular area.

DTDC C/n no. Z26155904
DTDC C/n no. Z26156119

So please do the needful immediately.

Regards,
Padamvathi.
[protected].
Sep 23, 2019
Updated by Padmavathi DTDC Courier — Without contacting me return my order
Sep 23, 2019
Updated by Padmavathi I got a mail saying that, Your complaint has been forwarded to DTDC Courier & Cargo Ltd. customer service. You should receive a reply from the company representatives within several days.

is it several days????
View replies
My consignment no.D54173291 which was booked from Bangalore on 7 of sept 2019, is still in transit.. and the last status was on 11 sept 2019 at satragachi sfc ltl. And still no updates..
May i know the reason for delay.. DTDC s becaming the worst courier service..
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    C
    CHL JSR
    from Kishanganj, West Bengal
    Sep 23, 2019
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    Address: Mango, East Singhbhum, Jharkhand, 831012

    Dear sir,

    Please note that documents against dkt no. — k20842083 dated 21.09.2019 has not been delivered to us till writing of this mail. Though on online portal is showing that same has been delivered to us on 23.03.2019 at 2.21 pm.

    Kindly verify why such false update is being made.

    Deepak khemka
    Jamshedpur
    [protected]
    +1 photos
    DTDC Courier & Cargo customer support has been notified about the posted complaint.
    View replies
    Docket no. is D90096876
    my client received broken product . your is thord class, nobody gives reply and do not pick up the phone . please look into the matter. my client has video of receiving broken product .
    contact [protected]
    email [protected]@gmail.com
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      C
      comdtajaigupta
      from Mumbai, Maharashtra
      Sep 23, 2019
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      Address: DTDC lower parel mumbai, Mumbai City, Maharashtra, 400026

      My letter awb no z26782425 was booked from from delhi on 19 sep 19 at dtdc for delivery at following address
      Commandant ajai kumar gupta
      Flat no 11, floor 3rd, block f, hyderabad estate, napean sea road, opp priyadarshinipark, mumbai, pin400026

      The letter was received at dtdc lower parel, mumbai at 0839 hrs on 20 sep 19. It remain undelivered 20 sep and 21 sep 19 despite complaint on [protected]. However, dtdc call centre did not sms complaint no. I have requested lower parel branch (Mob [protected]) august kranti marg branch mr more (Mob [protected]) and mrs beena (Mob [protected]) but letter was not delivered to me. Ultimately i have collected letter from august kranti office at 1900hrs on 21 sep 19. The tracking status continuously indicated out for delivery. The company is also capable of showing false status. Tracking page and my remarks on delivery sheet are uploaded for evidence.
      Commandant ajai kumar gupta
      +2 photos
      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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        R
        Ramiya P
        from Raia, Goa
        Sep 23, 2019
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        My self ramiya padage. Tracking number m77200849. Ref no.[protected]. My courier name is prashant shrinivas padage in the name of my husband. I am pregnant women i could not travel. And my work 13 hours @ kotrud. I have callled the dtdc courier kharadi pune 10 times a day for my courier. But still that courier person didt courier my staff. Plus there is a mobile number in my courier then to he didnt call me. Everything was proper in the courier address and mobile number. He didt call me ask for address.

        Is this the service u dtdc give for pregnant lady. Now i have to go to the office and collect. I am single housewife pregnant lady.

        Im very disappointed with the dtdc courier service.
        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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          K
          kumar.harsh17
          from Mumbai, Maharashtra
          Sep 22, 2019
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          Address: 33A, SHYAM VIHAR PHASE 2, GOYLA DAIRY ROAD, New Delhi, Delhi, 110043

          Its been 12 days and my consignment is roaming all different places but not to the address where it needs to be or is shipped to.

          Called dtdc customer support number 7 times was on hold for more than 30 mins.. No answer.
          Contacted the franchisee where i shipped it from - he said he is helpless and shared the contact details of delhi dwarka hub.
          Called mr pnadey in delhi dwarka hub - no aswer, called again, he asked to text the details. No outcome. Emailed chain was pushed to different departments but no resolution.

          My package was destined for purnia bihar. I roamed to darbhanga-patna-darbhanga-jabalpur-patna-dharbhanga-patna-jamalpur, bt never to purnia.

          There is no escalation matrix, your employees have no idea of what ownership means and me as a customer, instead of paying 3-4 times as compared to indian postal service the level of service is even worst.

          To contact you people and get a human voice from your end is a biggest challenge of all.
          +1 photos
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            S
            Suresh0349
            from Suriapet, Telangana
            Sep 22, 2019
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            Address: 518599

            The status in dtdc online is not updating from three days, the parcel courier is very urgent for us. But its showing same place from 3 days. This type of service is waste. Please arrange the courier as soon as possible because its very urgent to use. Customer care number also not working and not answering customer calls. The docket no or consignment number is d53991568
            +1 photos
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              R
              Ritika1816
              from Delhi, Delhi
              Sep 21, 2019
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              Address: 781009

              I have sent a parcel with tracking number k21133091 to arunachal pradesh 791110 from guwahati. The document was very important as it had voter id card, and the shipment was placed at 11th september.
              Currently the status is still showing ulubari location, i have already filled the enquiry form bur still no response recieved from the dtdc. There is no helpline number for tracking the details of my complaints. I have also checked with both the branch and ask if they could help but nothing seem promising from their end. If not i have to file an fir for the lost items.

              Please look into it
              DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                S
                Saloni Saloni
                from Mumbai, Maharashtra
                Sep 21, 2019
                Resolved
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                Resolved

                Address: Thane, Maharashtra, 421303

                I ordered a dress from an online store when i tried to track my order the destination in it is showing me wrong as i have booked it for city: wada district: palghar maharashtra 421303 but its showing me the destination as gurgaon haryana. The customer care number not working at all. Plzz correct my destination and send it to me parcel track no. Z21617129
                +4 photos
                Sep 23, 2019
                Complaint marked as Resolved 
                Its shows wrong trackings but still parcel deliver in time
                DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                  P
                  pawa1997
                  from Kolkata, West Bengal
                  Sep 20, 2019
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                  Hello,
                  The item i had ordered has not been delivered to me but it's still showing that it's already been delivered. The problem is that dtdc doesn't deliver in this place i. E. Ravangla, south sikkim 737139 but unfortunately, the sender sent the item through dtdc only. The thing is that the sender doesn't know about the dtdc that it delivers in this place or not but dtdc should be well known in which pincode they deliver and in which pincode they don't so they shouldn't have accepted the item that time only.
                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
                  Sep 20, 2019
                  Updated by pawa1997                   Tracking No.:Z26512904
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                    S
                    SG Electronics
                    from Delhi, Delhi
                    Sep 20, 2019
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                    Address: Chittoor, Andhra Pradesh, 517501

                    I was booked parcel on 1st sep 2019 H89572758 from tirupati to hosur. Product was not delivered . And shown RTO return to tirupati. But it doesn't arrived since last 16days over today 20th september . Now parcel in banglore branch .please forward to tirupati. Fast as possible it is hold in banglore i want urgent .If it is not come then refund amount of item . It is electronics mother board.
                    +1 photos
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                      A
                      Atanu Chattaraj
                      from Delhi, Delhi
                      Sep 20, 2019
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                      Address: Ghagarjuri, Purulia, West Bengal, 723103

                      I am from purulia, west bengal. Some days ago i ordered a product and after 6 day it comes to my nearest dtdc courier office, but i would not get any call or message form courier, next day i contact to the office, the said that they forward this to other town, because they have confusion about the address. I'm still waiting for the courier for 4 more days. Most useless service i have ever seen.
                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                        P
                        Pravekrish
                        from Delhi, Delhi
                        Oct 4, 2019
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                        Hi,
                        courier number - H15731883
                        The courier has been booked on 24th Aug 19
                        But still we have not yet received .
                        But on tracking it is showing as received.
                        please check and let me know asap..

                        Regards,
                        R. Praveena   Replace all
                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                          M
                          Mick25
                          from Ghazipur, Uttar Pradesh
                          Sep 20, 2019
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                          I have a parcel coming from delhi to kolhapur with dtdc tracking id z21835259 but while tracking online it is showing wrong destination pune where as correct destination is kolhapur to matters worse there is no update even after raising the issue with dtdc customer care nothing has been done. For the last 3 days (Since 18 sept.2019) today is 20th september 2019 the parcel is still at vaishali delhi. Please solve my issue at earliest
                          DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                            SunnY M
                            from Mysore, Karnataka
                            Sep 19, 2019
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                            Address: 560024
                            Website: dtdc.in

                            Awb number : v55948195, is returned saying wrong cir, i do not what else details dtdc was expecting to. There was no single trial done by dtdc and pathetic replies from the management when a user reached complaining the problem. And they charge more than normal by saying it would be express delivery which dint reach even though after 8 days and returned to origin saying incorrect reasons.
                            +1 photos
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                              S
                              Shekhar89
                              from Ladnun, Rajasthan
                              Sep 19, 2019
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                              Address: PLOT NO 50 WARD NO 1 TELEPHONE EXCHANGE ROAD GANDHINAGAR NOHAR DISTT HANUMANGARH 335523, Hanumangarh, Rajasthan, 335523

                              My uncle has sent me a courier from Hyderabad but the delivery boy delivered it to my neighbor without coming to my home as i have installed security cameras at door. While inquiring that why you handed over my personal courier to my neighbors, he talked very indecently. If you're delivery boy are so illiterate and incapable of delivering the courier to that very clearly mentioned on envelope tell me at least one reason to opt our services in future.. very disappointed with your services.
                              +1 photos
                              DTDC Courier & Cargo customer support has been notified about the posted complaint.
                              Sep 19, 2019
                              Updated by Shekhar89                               The name of that delivery boy who talked very indecently to me is, Pawan Kumar mob. No. [protected]. I can provide yoo the CCTV footage as that particular delivery boy hasn't came to my house...
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                                S
                                sanje26
                                from Mumbai, Maharashtra
                                Sep 19, 2019
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                                Address: Phase 3 Noida,UUta Pradesh, 141007

                                Sir

                                I was to receive important documents from noida. This was couriered to me vide courier no z26792272 dt 14.9.2019. It has been almost a week but my courier is still showing at dtdc noida phase 3 branch.

                                I tried to contact them through phone numbers given on internet but none of their number is working. I launched a complaint through email but no reply from their side

                                I have never came across such an unprofessional company like dtdc courier. If they can not deliver the goods. Why they are offering their services.

                                Regards

                                Sanjeev sharma
                                [protected]
                                DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                  A
                                  Ajeet.Patel
                                  from Pune, Maharashtra
                                  Sep 18, 2019
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                                  Address: Devguradia, Indore, Madhya Pradesh, 452001

                                  Hello Team,

                                  My shipment no. is X64258262, was our for the delivery on 16th Sep 2019, but still that's not delivered, but i got the massage that its already delivered. I got the multiple web call from DTDC and every time i choose the 2nd option that i have not received my shipment, even i got the call on 17th Sep and i informed the same, but still no further update from DTDC and i am still waiting for my parcel.

                                  Please help.

                                  Regards
                                  Ajeet Patel
                                  Indore
                                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                  Sep 23, 2019
                                  Updated by Ajeet.Patel                                   Not even a single call or update i have received from DTDC. Now the courier boy stopped responding my calls...worst service
                                  Sep 23, 2019
                                  Updated by Ajeet.Patel                                   These numbers even doesn't work
                                  +[protected]
                                  +[protected]

                                  #dtdc #worstservice
                                  Sep 24, 2019
                                  Updated by Ajeet.Patel                                   still no response
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                                    D
                                    dharma514
                                    Sep 18, 2019
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                                    Address: 14/1,AJR Layout, Marthali, Bangalore, Karnataka, 560037

                                    In august 1st week, my sister sent me a courier tracking number awb:kvl71553 ; which i did not receive yet.

                                    I have called the customer care on august 7th that and complained.
                                    They raised complaint id: crm295247

                                    They said, courier struck at near by courier station (Marthalli), will deliver by evening.

                                    Its been 10 days, they did not deliver yet, but they closed complaint, which is very very bad response from dtdc.

                                    I am not at all happy with the service dtdc provided.

                                    How come they neglect a courier and neglect complaint??

                                    I am going to sue on dtdc soon
                                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                    View replies
                                    I hav ordered a passport cover... on tracking it with dtdc it shows as delivered and received but I didn’t receive it... my tracking number is Z15048471... i am worried now... whom should I contact now?? What is happening???? How can I receive my parcel???
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                                      jinia dutta
                                      from Mumbai, Maharashtra
                                      Sep 18, 2019
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                                      Address: Dhankawadi, Pune, Maharashtra, 411046

                                      I got a msg on 17/09/2019 that my consignment no[protected] has been delivered. But the receiver have not received the courier kindly confirm to whom it is delivered.. All the customer complaint numbers are not working what a bad service. And the number of courier delivery agent was also switched off since yesterday.. I want to know to whom dtdc company has delivered my order. Please it is a very important courier
                                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                      View replies
                                      My consignment number is K21051075 but when I want to track my parcel it is showing no data available. My parcel origin is Fulia and destination is Kolkata
                                      Kindly resolve
                                      Swagata Rajguru
                                      [protected]

                                      courier not delivered to the receiver - Comment #3539269 - Image #0
                                      Reply
                                      Hii... I booked my parcel in surath on[protected]...i m not received my parcel till now... Tracking display is parcel is in return to surath.. Plz tell me reason..? Why it happened... Please solve my problem... and send my parcel...Tracking number is D53413196
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                                        C
                                        Chahat C
                                        from Delhi, Delhi
                                        Sep 18, 2019
                                        Resolved
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                                        Resolved

                                        It's been 9 days now that my parcel is not still delivered. F11498527. It's in the mumbai hub for like 5 days now. It's just 9 mins away from the delivery address and these guys are not able to deliver it. Dtdc guys really need to change there speed and time of delivering goods. Processed and forwarded, rerouted again forwarded again received like what the # is going on? Just deliver it please.
                                        Sep 18, 2019
                                        Complaint marked as Resolved 
                                        The product has been delivered . Thanks for the support
                                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                        View replies
                                        I ordered headphone. the expected delivery was 6tg sep. but till now its not delivered in the place of Raigarh
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                                        Couriour booked from varansi (221001) to gorakhpur(273001)rakhi, in event of rakhshabandhan dated 12/08/2019, but not deliver til rakshabandhan, it delivered to me on 19/08/2019 after 5 days of rakshabandhan,
                                        i was fully irresponsble attampt by couriour when its marked on invelop "RAKHI"
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