DTDC Courier & Cargo Complaints & Reviews

We have posted our package of apprx.3.22 kg in dtdc on 03rd sept2019 and the courier services vendor has inforned that oarcel will be delivered by 7sept2019. Today is 11sept2019..
Parcel is still not delivered.. They have charged for shipment through air but sending the parcel on surface.. Parcel contain all food items of worth around 2000. Vendor not responding even if we go and ask him.. Also claiming that the parcel is delivered.. Customer care and e tracking is showing that the parcel is still waiting in hub to be processed
Source is kakinada, andhrapradesh
Destination is airoli, navimumbai

I submitted a parcel to be sent to hyderabad via dtdc on the 5th of september 2019. It was stopped to reach the next day or the day after. I went online to track the order and noticed there were no updates for the 6th and 7th. I called my local dtdc and they forwarded the hyderabad dtdc number. I called them morning evening and night for 2 days in a row and sent my receiver to pick up their parcel from the hyderabad office on the 7th as we could not reach them over the phone. Unfortunately, even 2 days later, my receiver was sent away and told that their order would arrive on monday (2 days later). Me and my recreational patiently and tracked again online and to our utter horror no updates were made as to the package location after the 5th!!! Today is the 11th, i'm checking the online tracking and the status is set to delivered successfully when this did not happen at all. This is fraudulent activity to mark an order as delivered when you have not. Utterly disappointed never dispatching through dtdc ever again. Utter waste of time and money over seven days.

One Packet containing a sample part was booked for Dehradun on 6 Sep 2019. Doc No: Z26557073. This is important item was sent to us from Delhi for approval.
Till date it is not delivered but surprisingly tracking shows delivered.
The customer care number [protected] is not being answered.
I filled up complaint form[protected]. But nothing happening.

A shopkeeper sent me a courier from Mumbai to Indore (Zip-452001) on 6th September with the consignment number M77006066. This has very important documents and the online tracking now says not delivered (Office closed or door lock - (Cir).Also, DTDC never tried to contact me on any of the for delivery and now says not delivered. They haven't sent me any communication of this either. I could only see this when i tracked it even though i went online and registered my phone for tracking. They haven't given me any details about my courier. How do i get it back? No customer care numbers or office numbers available. All numbers online seem to be wrong. They are very important documents and this kind of irresponsible service is outrageous.

I have used your services for sending medicines to my patient on friday, 06/09/19 from nashik city to mulund colony, mumbai bearing consignment no. P51422884. It's really very much appalling to know even at the time of writing this complaint (Today being 3rd/4th day excluding sunday) the consignment has not reached the related courier office from apex yet. Medicines (Declared on packet) were sent through your courier with intention it will reach next day but in vain. Even postal services deliver any consignment within 2-3 days.
I had high regards for dtdc services as i used to send medicines all over india through your service but this experience has changed the impression.
Hopefully this complaint will be taken seriously to improvise the services.

I have used dtdc services at model colony, pune office to send a parcel to ludhiana, punjab. I am not able to track the package. It is showing me data unavailable for the given consignment number online and on sms as invalid consignment no. I have attached a copy of receipt. Also customer care no. Call not being received. How do i track my package or know whether it's being shipped properly?

Consignment no. P52591355

I have courier an item on 5th sep and it takes only 2 days maximum for delivery if we deliver by normal post. Bt i deliver dtdc plus they said it takes 24-48 hrs bt till now product not delivered. Consignmt no is v55689570. I track my consignmt it shows processed and forwarded from last 2 days again and again. If i ask whts the problem in system???. Resolve this issue as soon as possible.

My relative had booked a courier from DTDC from Sambalpur, Odisha to Koraput, Odisha which is by the way only 450KMs with the following consignment number K20204372 and at the time of booking i was told by the DTDC agent that the consignment will be delivered in 2-4 working days maximum but its been almost 9 days and yet my parcel is not delivered and there is no proper support from DTDC to address my issue, I am trying to track my consignment from past one week and its showing the same dress again and again but the parcel is still not delivered. I called the support team and also written an email to the support team but there was no response, I am still not sure where my consignment is and when it will be delivered and there is no support for a customer to properly track the consignment or to know why the consignment is delayed. Attaching the bill and tracking details in the attachment below.

Eluru dtdc courier has charged high cost eluru to vijayawada it's just 60kms distance i asked to send 1 parcel it's weight below one kilo they ask 350rs and they used false weights machines they give in proper answers after that i can go another parcel service put in weight machine it's weight 600gms please consider this problem and take preventing steps

I have couriered an item on 12th august 2019 and still it has not reached. After complaining them they are not taking any action and telling that i will not get my courier. Now a days they are not picking my phone also. Even they have blocked my no.. I also called in head office but they are also not picking my phone. 1 month approx is going to pass.

My consignment no ' z21799449' booked fro lucknow to kanpur on 2nd sep '2019 not delivered till date. When contacted to the concerned collection centre, they are saying we redirected to tatmill centre when contacted them they say we have rediredted to mall road and the relay continues and we as customer continue to suffer.
Very disappointed with the approach

Dtdc pashan has misplaced our very important courier which had critical medicines for our family. The address is : shop no 5 nikas lawn, sus road main road, pashan gaon, pune - 411021, state bank of india nagar

The owner is very arrogant and does not listen to anything. They have such a pathetic service and stealing people stuff. There must be strict action taken against them.

My courier id is :v55236456

Hello team,

We have sent courier last friday[protected] to chennai addressed (Ibraahim isaac, old no 14, new no 25 cathedral road, chennai-600 086) the same was not delivered yet, while we trying to reach chennai office they have not picking up calls this is what their dream dare deliver policy?

Cathedral area branch code cf2132 haveb not responding to our calls and simply they are updating person was not available while we are at the same address, if the deliver person not able to find the location are we responsible for that?

We need immediate response on this.

Consignment number b67207248

From address: anna isaac, no.6 sbi road, bengaluru-560001

To address : ibrahim isaac, old no 14, new no 25 cathedral road, chennai-600 086 and his phone number - [protected]

My self dr gayathri mohan k.. I got a call from koyilandi dtdc.. That i have a courier tracking number d53175493. They said they cant deliver to ma address by saying ma address is out of their delivery area.. My adress pincode is 673304 its just 1 km near to atholi dtdc office... From my adress there is 8 km to the koyilandi dtdc, they saying if i not collect it will return back.. It was earlier deliverd by bluedart and other courier services.. So my question is why dtdc accepted the order i[censored] cant deliver to the adress. Its ia complete waste of time and money. I[censored] cant deliver please give a reply or letter. For legal procedures.

My friend posts my important document via dtdc courier service on 10 of august. Till date, it is not delivered to me and not even courier guy contact me on the given contact number.

On online tracking system, it has shown wed, 14th aug'19|18:14 hrs successfully delivered. I don't know for whom they delivered it.

Tracking number is z14596519 and the receivers details also missing.

Shipment Summary Print Mail Me NotifyMe
Tracking No. F11549715 Last Status Date 05th sep'19
Reference No. [protected] Last Status In Transit
Booking Date 05th sep'19

Shipment Details
Origin Delhi Destination Bhopal Destination Pincode 462011
No. of pieces 1 Service Type Lite
Package contents
Shipment Tracking History

The above mentioned consignment does not related to me therefore you are requested to stop this consignment immediately if there is any mishapping the courier company will be responsible

Secondly can disqualified the agent of durgapuri Delhi of DDTDC courier who is regularly booking this type of fraud consignment on my name.

I am supposed receive my courier by yesterday. When i check track, they updated that wrong cir or address information is wrong.

If address is wrong, at least they should call contact number. They are not doing that also.

My address information is correct and have give correct pin code 500039.

Address:
Upender reddy,
Flat 301, nakshatra apartments,
Annapoorna colony, medipally
Hyderabad

I was supposed to recieve an urgent document today at whitefield, bangalore. The delivery guy called me, i came down to receive the consignment and the guy was not present there, even after calling 9 times there is no response and the online tracking sows consignment redirected. These people charge a lot of money for courier and this is their service.

This isnt the first time i am having this issue with dtdc. They are a bunch of cheats. The documents are very important.

After just ONE failed attempt to deliver my courier was marked for returning to the sender.
Moreover there was no phone call or message before or after the delivery attempt.
I sent an email regarding this but there was no reply.
Dtdc customer care in mumbai says that only one delivery attempt is done and after that all couriers are shipped back. I have this conversation in record.

I tagged dtdc at twitter and raised the issue but it was also of no use.
The courier it presently in Mussoorie where the sender had booked it.
I want the courier to be reforwarded to me at the earliest.

Below are the details of the courier .
Consignment number-- Z14369569

I couriered my 2 original documents to Vadodara from Lucknow.When it was received at Vadodara my envelope was torned, also my both documents was torned from downside..Seems someone has checked it by trying to open it, as it was properly taped from all 4 sides to preserve the documents..it's so pathetic that courier company can't handle paper documents then how can we trust to send some fragile or any big things