DTDC Courier & Cargo Complaints & Reviews

Hello, sir/ma'am
This is to draw your attention to the unsatisfactory courier service by your company. I handed over the packet with consignment number z13674586 on aug 22, 2019, at your service. And your staff member assured to deliver the packet within three days but failed. And even the dtdc site is not working & not showing any relevant tracking details.

Not only the parcel not been delivered to date, but there have been no satisfactory measurements taken on the part of your service to give details of the delay. I regret to say that i am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past years. But this time it was a big letdown.

I hope you will take serious notice of this complaint immediately in order to ensure that the packet is delivered by august 29, 2019. And fulfill your promising words in future service. If you would like to contact me, call me at 91 [protected] or email me at [protected]@leaderma.in i shall look ahead to your reply and future services.

The copy of the receipt is attached to this letter for your convenience.

I had posted a courier containing rakhee on 7th august 2019 to poland, it hasn't reached the receiver till date (29th august 2019), i was told that it will reach the receiver within 5 days from the date of sending. I have been getting call saying the address of the receiver as wrong. Fedex has changed it from katowice to ozarowice. Is it mistake of sender? I'm not happy with the service provided by dtdc and fedex. I would like you to repay the amount that i have spent in sending the said courier.

Tracking id-M83317792

Above is the Tracking id from Logistics courier, from which i have faced a lot of convinence.

The courier states that my parcel has been delivered but its not. At first, they said its delivere to security and now to some other person. How this is justifiable without my signature. I have not recieved my parcel it and i am sure its an issue at their end

I gopi dhamija my tracking id no is k20969073 and i found irresponsible service by your staff in gajraula... Because i saw my documents was already delivered on 26 august but i didn't get it even without any call or information regarding this.. And i was searching where is it and on 28 august i went dtdc office and than i got my courier this is only because of service man name mr. Abhishek who is working in gajraula for your service... Its important courier for me sorry but i already face more than 3 times your poor service so i never use your courier service... Thanks

Rakhi was posted on 9/8/19. Agent checked the address of recipient online. Recipient mobile number was also mentioned on post for convinent delivery. Now they are returning with a remark of wrong address as per tracking data available on line. They are making false statements. Address is absolutely correct. I should be compensated for this all suffering. As quite evident from documents attached. Please let me know anything can be done from your side. If it is not possible from your side, how can i do it.

Dear sir i am jd gandhi from mumbai and my one courier was send to roorkee and below given the details.

Courier date 21st aug 2019
Courier from roorkee to bhayandar west
Tracking num. Z14203224
Borivali branch number [protected]/[protected] both number not receive.

My number - [protected]/[protected]
Kindly help me its very pain fully and very bad service from dtdc.

I have couriered a product with consignment no:h88804401 via dtdc on[protected] from tuni to guntakal. It reached kurnool super franchisee on[protected] and still yet not delivered to the recipient. As told by the courier service, it should reach by 21st itself. Now, it had taken about 10days and not yet reached. The courier personnel is not responding well. Please resolve the issue

Sir I have sent my document in your courier service on 21 august 2018. I am going to your company for best service. But till date I didn't get my document. Sir what type of service provided by you. I am not satisfied with your service. This is first and last service with in your company.

Ranjan kumar

[protected]
...…...

By consignment no. D53430843 i sent parcel from nagpur dtdc office to ism dhanbad on 17.08.2019 and now today i. E. 27.08.2019 same has not been delivered by your dhanbad dtdc office. While sending the said parcel your nagpur office assured me same will be delivered within 5 or 6 days. Said parcel was in the custody of dtdc dhanbad from 22.08.2019 but till this date same has not been delivered and i have called the dtdc official on 22.08.2019, 23.08.2019, 24.08.2019, 26.08.2019 & 27.08.2019 and every time your officials assured me same will be delivered shortly, you don't worry about the same.
I am very sorry to say your officials are not supporting consumer emergency. I am very worried about your officials behaviour such as they assured the consumer and not fulfill as per there assurance, they all given reply as a stereo type and not taken cognizance on the stereo type reply.

Please make inquiry in my complaint and convey me at the earliest. Please suggest me can i approach before the consumer forum for breach of trust.

I talked on the following phone numbers of your officials.

1) [protected] rajesh sir dhanbad dtdc
2) [protected] braj sir dhanbad dtdc
3) [protected] braj sir dhanbad dtdc

Thanking you in anticipation.

Arun kukde
Nagpur.
Complainant.

Dear dtdc,

I have send a courier through air facility at bangalore on dated[protected] from kakatpur, odisha but still 5 days to go it was showing booked at hub bhubaneswar. I have send it in through air not surface, if your air facility is provide this type of service 5 days late and not departure from pickup point, so in surface facility people will wait 1 month. Its better to use our indian post.

Please resolve the late issues and provide a better service, i have not complained if i will send it through surface its air so please do your service a faster service.

My consignment no-k21231834

Thanks regards,

Sunil kumar sahoo
Bhubaneswar
Odisha.

Sir,
I have couriered one product from dtdc
The consignment no. Pf the parcel is c90560416. And the tracking details show it as undelivered beacuse the address is incomplete.

I have written the complete address on the parcel. Though i am mentioning it here again
Address : naman yadav, room no d-126, amber hostel iit-ism dhanbad police line, sardar patel nagar, hirapur, dhanbad, jharkhand 826004.

I would request you to make the parcel deliver on this address and please let me know the current status.
Thankyou so much!

Dear dtdc,
"without" respect it is inform you that, i ordered the surgical instruments (Ophthalmic knife - multiple) from indowebal kolkata on 19th august and my shipment no was d[protected]Dr. Vijay pratap singh) but at the time of delivery the box was soaked with water and water entered in micro-instruments cover which was probably unusable for microsurgery in ophthalmology. It was so disgusting and a black mark on your face.
I will never expected from u people and i planned to raise these type o[censored]r "kartoot" on social media.

Regards
Dr. Vijay pratap singh
Mbbs, ms (Ophthalmology)
Mob. No. [protected]
Email i'd - vijayvipsy. [protected]@gmail.com

My brother in law sent a courier from Agartala, Tripura to me through DTDC, Tracking no. K20463153, Ref no.[protected] on 12th August 2019.

Still its showing in Transit (Received at Facility on 16th August, 2019)!

I called several times to the phone no. [protected] of a staff (a guy) of Jalandhar branch. He gave me another number of other staff.

The lady (Phone no. [protected]) took my call only once and asked to call again after lunch time.

I called her 15-20 times after lunch time, but she never took my call again. Sometimes her phone was showing busy, sometimes waiting. But don't know why she didn't want to take my calls only.

Even the other guy didn't receive my calls.

I never expect such irresponsible behavior from the staff of company like DTDC.

So, please help me to get my my parcel.

regards
Kanyakumarika Dey Sarkar

Dear Team,

This is to draw your attention to the irresponsible courier service by your company. There is a unknown name on the shipment summary as Ggfgt. What is this Joke?? This was an important business document.

The screenshot of the shipment summery is attached for your convenience.
Tracking ID: Z14786081. If you would like to contact me, call me at [protected] or email me at mamta.[protected]@enovateurs.com. I shall look ahead to your reply. Thanks.

Regards
Mamta

Awb no: n20899063
Consignment no [protected]
Origin: indore (M. P.) india
Destination: aachen, germany
Email: [protected]@gmail.com
Mobile:[protected]

Due to an error in address while labeling at shipper's end i am made to suffer for non delivery of consignment and put in a position where my consignment is in danger of returning while the company is richer by rs 15770 i paid for the services.

I ignore your service becouse i am geting schools booking parcel. This parcel come and stay 2 days on dtdc address nashik super franchisee (P19), thakar bazar new chamber, gauri nandan arcade nr jayesh park, shop no 7& 8 kamathvade road nashik... But he does not call me and then this parcel return to this parcel to the dheli office he does not get serrously and he does not recive my call.. I will call 10 to 20 more times... And without consulting me this parcel rturun.. Here my student very disterb becouse of book do not get his exam preparation and again i will call to dehli office he return again this parcel on this addres again this office (Nashik) does not recive my call and does not any reply me... So i very glad... What answer we will geting my student... Plz plz plz... Your take any action on this office otherwise i will complaint on cosumer care... Ok...

I was suppose to receive one consignment with number b66611942, which was booked in madiwala office on 20th august, 2019. And has to deliver to babusaplaya, 560043 address before 25th august, 2019 but till now there is no update on this and its taking too longer than usual without any specific reason. None of the customer care executives are picking up the phone and giving me proper information. Highly dissatisfied with the service.

Kindly deliver the parcel before 28th, august, 2019 asap.

Package no - k32558254
Destination pin code-713213
Source location - 700001
Kolkata

This package was to be sent to durgapur - 713213, but as the agent provided wrong pin - 713203 in the system, so the package was ultimately not delivered and returned back.

On enquiry, the dtdc agent, didnt accept the mistake and was charging more money to re-send the package., also not agreeing to refund the money. Require an immediate action., or shall report the matter to a higher platform.

In the dtdc tracking page it is showing it has been delivered. I have not received a single package yet. How can it be delivered without confirming to whom the package is handed to? It was delivered to someone else not to person to whom the parcel belongs. You are requested to look into the matter asap. It contains important documents.
Dtdc tracking id-b90816396

Parcel not delivered but updated on the tracker as delivered.

Conversation with customer:

[23/08, 8:59 pm] rama kondapur: pl chk who has taken. I didn't get it

[23/08, 8:59 pm] rama kondapur: gachibowli. Mine is kondapur

[23/08, 9:01 pm] bharatwaj sridharan: it is coming from gachibowli office

[23/08, 9:02 pm] bharatwaj sridharan: let me check

[23/08, 9:02 pm] rama kondapur: pl do

[23/08, 9:02 pm] rama kondapur: my puja is over.

[23/08, 9:03 pm] rama kondapur: my gate app also doesn't show anyone fr my flat

[23/08, 9:30 pm] rama kondapur: i chkd with my security at the gate. They too haven't rec'd it.

[23/08, 9:35 pm] rama kondapur: i managed to get uppu sheedai vella sheedai from krishna sweets ameerpet.

[23/08, 9:35 pm] rama kondapur: fr prasadam. As i ordered everything from u

[23/08, 9:41 pm] bharatwaj sridharan: i just called my courier guy. He said he could do something only in the morning. Apologies for the inconvenience. I didn't expect this last minute surprise. There were delays in a few other consignments but all of them got before 4pm. Yours is the only one that has not been delivered despite having reached hyderabad 1 day in advance. I was resting assured that it has been delivered. Very unfortunate. Sorry for whatever happened.

[23/08, 9:43 pm] rama kondapur: anyways puja is over. Now makes no difference

[24/08, 8:26 am] rama kondapur: it's very unprofessional of this courier to have texted that the parcel had bn delivered.. I[censored] wudnt have rechkd probably they wud hav ignored. It's a learning fr u to cross chk the receipt of the parcel with customers.

[24/08, 10:57 am] bharatwaj sridharan: yes indeed it is a learning

[24/08, 11:16 am] rama kondapur: so when am i likely to receive it as today i will be going out in the evening.

[24/08, 11:59 am] bharatwaj sridharan: i'm on it. Will update shortly.

[24/08, 1:53 pm] bharatwaj sridharan: have you received it? They still hold it's delivered. Please check with all security gates or call the delivery person kalyan [protected]

[24/08, 2:06 pm] rama kondapur: no. I haven't rec'd. Im already out of home now.

[24/08, 11:35 pm] rama kondapur: hi. I chkd personally at the gate. Its not come. Swami says not worth taking this late.