DTDC Courier & Cargo Complaints & Reviews

I sent rakhi and chocolates on 13th august
Courier boy calls on 14th saying he is having difficulty getting the address. Address was verified.
Received courier on the 17th. It had been tampered with. 2 packs of bounty (An imported chocolate) and 5 limited edition dairy milk chocolates were missing from the pack. Only one pack of bounty and the rakhis arrived. Despite repeated complaints to the local courier agency in karnal no action has been taken.

Respect sir
Good morning
My courier no z12822536 dt 29jul19 is not receive by me but dt of deliver 10 aug19 is so your wed side, sir sing is wrong mobile no is wrong please give me my courier please sir this is very important document so please give me my courier thanks
Regards
Thank you
Poonam tomar
W/o ravish tomar
A-70/c south ganesh nagar
Delhi 110092

I am complaining about my television which was couriered from solapur to rourkela. My consignmwnt no. Is d52709616. My t. V is broken at the time of recieving. As on packing it is writren fragile. But they does not know how to handle this thing carefully. I am claiming for my t. V.
Kindly take necessary action on this account.
And provide us for the procedure of claiming of my parcel.

Sanjay tirkey
Rourkela

The tracking shows that the parcel was delivered on 13 th august 2019, however the consignee still didn't receive it yet. We escalated it to dtdc customer care and their response was it was successfully delivered to the consignee and closed the case. This is very unsatisfactory and disappointing. Such a prestigious company and spoiling it's image on such a service. Please resolve the issue as my client is very upset

As discussed on phone. The head of dtdc kalyan west branch, mr. Bhalchandra more promised to transfer our scooty through tempo with proper packaging. Instead his employee rode our 8 years old scooty by road for almost 150km without our consent. This is very unprofessional on behalf of such renowned courier service, and i urge to take action against more.

There was a courier from hdfc bank from chennai which was to be delivered on august 22nd yesterday but it is undelivered saying incorrect address. The awb reference number is x62401154.

I have provided the correct adddress. Please deliver the parcel at the earliest to the below address,

No.10, 1st main, esther enclave,
Jayanthinagar, horamavu,
Near family central hypermarket,
Bangalore-560043
Phone -[protected]

I sent a parcel (Consignment number: p[protected] of documents (For reimbursement, for which last date was aug 09, 2019) on july 30, 2019 from pune to jalandhar to a reputated institue. I mentioned the contact number of reciever and myself on the package for convinence in delivery or for acknowledgement in case of any issue. But package was not yet delivered, status is showing that package was picked on aug 09, 2019 from pune and it sent to nasik... And now they are saying its not delivered and package is getting returned.

I want to sue them for this kind of misconduct and irresponsible behaviour.

Regards
Ravindra

I'm from Jaipur, I recently had ordered something from China and on factory they mentioned wrong delivery address, after clearing from customs logistics have sent with Dtdc tô Varanasi (address on shipment) on 8th Aug, when I was sent tracking number I saw how come destination is Varanasi, actual delivery address is Jaipur and on tracking site it shows 12 aug already delivered on 14 Aug I got call from Dtdc Varanasi regarding address I asked them to send back to delhi where it came, so they done rto on 17 Aug till now it's missing still not reach delhi Dtdc branch and there is no online proof for rto, but particular Dtdc Varanasi have hard copy as proof. Next week I have to travel out of India, I need my shipment urgently, pls send it back to Fps logistics Delhi so that they send me to my jaipur address

Regards,
Vijay

I ordered a diary from Delhi which was dispatched through DTDC on 11/08/2019 to Hubli although the status is showing that it has reached Hubli office on 13/08/2019 but still my parcel is not been delivered. It's been more then 10 days, even after multiple follow ups every time i get to hear the same answer that the customer care executive will get back to me after some time but there's no response.

Is this how you provide services to your customers?
Very poor service by DTDC.

We people prefer DTDC for priority delivery purpose not to keep on waiting for days to get our product delivered, very disappointing.

Kindly track my parcel and get it delivered at the earliest, tracking number is Z25967243

I have sent a courier from Uttarpara (WB) to Belur (WB) (Zip-711202) on 19th August 2019 with the consignment number K20777899. This courier contents artificial jewellery and the online tracking now says not delivered (Addresss Incomplete or Wrong (CIR)). But this is for your kind information customer used to get other courier on that address only like (flipkart, amazon etc. etc.) I gave contact number in case something happened and dtdc never tried to contact me or customer for delivery and now says not delivered. They haven't sent me any communication of this either. I could only see this when i tracked it even though i went online and registered my phone for tracking. They haven't given me any details about my courier. How do i get it back? No customer care numbers or office numbers available. All numbers online seem to be wrong. This kind of irresponsible service is outrageous.
For any clarification you can contact me in [protected] or you can email me in "[protected]@gmail.com".

Hi Team,

I sent one courier of Rakhi (tracking number: V[protected] through DTDC on August 12, 2019 from Bangalore to Jaipur, which got delivered to the mentioned address on August 14, 2019.

I kept 4 Rakhis in the envelop, only 3 Rakhis got delivered, 1 rakhi was missing, which was Rs. 1000/-.

I want to know why 1 Rakhi was missing. Give me proper clarification for that. I want my rakhi back or my money back.

Thanks,
Kamalpreet Kaur
[protected]

I have send this courier on 10th august 2019 but in the tracking it is showing that it was booked on 17th august 2919. The parcel have still now not delivered and is suddenly forwarded to rto serampore.
What kind of service is this? The customer is reporting that no one from courier has called them. People use dtdc in need not out of pleasure. They are not showing any reason for not delivering.
Please need help.
The tracking no is k20363167

The item was sent on 16th aug and its 22nd aug today. After 6 days of booking, the item has still not been delivered!! The online tracking system is showing wrong updates. Its saying that the receiver has requested to deliver on another date whereas the receiver has never got any call for delivery!! Horrible customer care!! No one ever picks up the call.

I booked the rakhi on 16/08/2019 tracking no. M75602416 book date 16/08/2019
Origin bilaspur to mansar mine ramtek, nagpur
5days pass but not delivere. Please tell me whey going too late for delivering...

If rakhi not delivere till tomorrow not then i will complaint on consumer form.
From:- manoj kumar shende
[protected]
Bilaspur chhattisgarh 495004

My courier was booked in delhi on 14 august'19, with consignment no. - z12500896. It reached the kanpur facility at around 1 am on 16 aug, and till now four working days has passed and the product has not been delivered. Every time i call the dtdc, delhi centre, the reply is that the consignment will be delivered in few hours, but it's been three days of continuous calling. Dtdc, kanpur guys are not picking up the call. I also mailed them (Case number[protected] but still there's no response mail from them. Also, on calling the dtdc delhi centre today, the guy told me that "if the parcel is so urgent pick it up yourself from the kanpur facility" instead of waiting for the parcel. I was expecting the parcel on friday and max to max on monday but it's been 9 days but still no delivery.

[protected]@dtdc.com
Aug 19, 2019, 5:41 PM (2 days ago)
to me

Dear Sir/Madam,
Greetings of the day!

Please find the details mentioned underneath for the Case Number : 15119855, against Consignment number D53065239

Shipment has been received at PATNA . We are coordinating with operation team .Please wait we will update you shortly .

Thanking you,

For DTDC Customer Support Team

Anurodh Roy

Atul Kumar
Attachments
Aug 19, 2019, 8:07 PM (2 days ago)
to [protected]@dtdc.com

Hi Anurodh,

Thank you for your response. The status which you have shared is already showing on the portal, but I think you have not noticed my another attachment, which was displaying while registering to complain, transit next location as Ahmedabad and I think which means my shipment is wrongly routed to Ahmedabad, Gujarat. Pls find once again for your ref.

Note: The status which you are referring is as on 13th Aug. 2019. So pls avoid misleading customer.

Regards,
Atul
+91 [protected]

Atul Kumar
8:38 AM (9 hours ago)
to customersupport

Hello Sir,

I am still waiting for my shipment. Can you pls find time and let me know by when it will be delivered?

Regards,
Atul

Atul Kumar
Attachments
5:34 PM (20 minutes ago)
to company_secretary, customersupport

Dear Sir/Madam,

I would like to draw your kind attention towards one piddly issue of my shipment, I know you are not the concerned authority to bring to your notice, but I am helpless and no one is responding to it. If you can direct me to the right concerned person, will be a great help.

The shipment is booked on 9th Aug.2019 and since then I have not received this shipment, though the commitment was to reach within 3 to 4 working days time. I hope you can understand that today is 9th working day which is already over and still no one is bothering to respond and deliver my shipment.

If you will refer the attachment, it has wrongly routed to Ahmedabad, Gujarat, whereas, this shipment suppose to come to Buxar, Bihar. It is not my mistake and I very well informed to your support team on the below email. Attaching once again for your kind ref. & help.

DTDC Docket No: D53065239

Thanks.

The package was posted on 9th aug'19 from gachibowli, hyderabad to kanpur. But it hasn't been delivered yet even after 11 days. Online tracking says that it is still in transit to kanpur. Even if it is on a bus, it shouldn't take this long.

When i called the regional office (After hours of searching for an active number and waiting for him to pick up the phone), he says it's out for delivery even though there is no update in tracking site and by the end of the day, no one delivers the package. I repeated this for 3 days, but with no results.

This is the 12th day (21-aug-2019) still waiting for the package.

I sent a package of foreign goods from hyderabad to goa in early may 2019. The package route was supposed to be hyd - bluru - goa. Somehow, from bluru it was sent to hubli where it got probably robbed. Not a single dtdc customer representative could give a reason behind my missing package.in fact, their attitude towards the case is not acceptable. It took them 2 months to update me on my missing package. And till date they are unable to process my insurance claim. Totally disastrous courier service.

So unprofessional business ethics.

Never use this courier service in your life!

My sisters have sent me rakhi, but these dtdc guys didn't deliver it, when i checked they are telling door closed so couldn't deliver, we were in home that day n no one called me, without calling they said door closed, after enquiry they said ll deliver in 2 days, it's been more than a week now.. No update. Don't take money and play with our emotions my sister felt bad that she wasn't able to send on time, it's all because o[censored]r carelessness. Never use dtdc, use govt speed post which is better.

I have couriered shipment from Hyderabad to Mumbai on 13th Aug'19 and when i searched online tracking the shipment has been delivered on 14th Aug'19, but never received the to the consignee. In spite of several calls, no one from courier service is bothered to respond reg the missing package. I want to claim damages incurred to the shipment. Kindly help