DTDC Courier & Cargo Complaints & Reviews

What a stupid service you have. I kept waiting from last 2 days the whole time at the mentioned address, but parcel did not arrive. No one from dtdc even called me, neither i have any delivery boys contact number. When i am trying to track the parcel, it is showing "receiver is not available at the address". Dear team atleast mention a valid reason while customer wants to track his order. And atleast reach to the person to deliver the shipment.

My DTDC consignment no X31754013 was supposed to reach Bangalore today. It was an urgent rakhi package and it showed "out for delivery" all day long. But now it shows, "not delivered- could not attempt (dir)" Tomorrow is Rakhi. Please make sure it reaches by morning tomorrow. I am attaching an image of the recent status of my package please kindly look into the matter asap.

I have booked a courier dtdc plus
V54727769 on 08 aug19 it reached today with condition to collect from a remote location.
When company charges ₹330/ for a courier weighing 50 gm's but the bunch of fools delivering uses his own term's & condition.
Failure to customer service my money should be refunded or will go to consumer court in chandigarh.

Regards
Sk pandey
[protected]

I had packed 2 gift items and a rakhi inside the main courier box. Somehow the rakhi was misplaced. And one of the boxes contained headphones in it. Those headphones were lying outside the sub box. This is sheer carelessness. It was supposed to be a rakshabandhan gift and the rakhi itself is missing! There couldn't be a possibility of rakhi being misplaced without someone opening the box. Please look into this

I had wrapped my everything inside the main box. Things were misplaced somehow inside. And main thing is that i sent a rakhi which is missing. It's really shameful that items are getting misplaced even after paying this much. This was supposed to be a rakshabandhan gift. And main thing rakhi itself was missing. There's no chance that will go missing without someone opening the box. Such a ridiculous service!

Hi,

I have courier Rakhi for my brother on 7th Aug and still parcel is not delivered after 8 days of time. I am continuously calling the customer care they are either not responding to any phone call, I even tried calling branch head(Avinash), even he is not responding to call and the number is switch off. I have never seen this kind of poor service, this is so frustrating .I request you to take stick action and I want my parcel to be deliver by today itself.

Hi
I did a courier on 12 augest 2019 for jalandher from mohali. Refernce number is z20890495.
My courier has been arrived to jalandhar main branch on 13 augest 2019 morning, near basra complex,, pathankot bypass road 144001 jalandhar.

From that branch,, my courier has not been delieverd to home yet... This is absurd. Please take strict action against dtdc jalandhar main branch...

Dear sir,
We have sent two consignment on dated 7.8.2019 vide dok no z21120990 and 8.8.2019 vide dok no z21120881. Both consignment not yet delivered. Please look into the matter urgently and do the needful at your end. It is almost 7 days past to reach consignment.

We request you to please check and do the necessary action so that our document reach to destination in time.

Regards

I have got a call from dtdc courier services kuppam people on 10/08/2019, saying that to collect my parcel from courier office because there are no one to deliver my courier.. I said them to deliver my courier whenever possible for them cause i'm not in a position to go to office cause my leg was fractured.. Then didn't answer and hang up my call. Today i. E, 14/08/2019, courier boy called me to come to one place and collect my parcel i told them that i was not in a position to walk so please give my parcel in mentioned address he answered recklessly saying that he can't come and left my parcel somewhere in some place nearby his place.. Now they are not responding to my calls..

Courier was to be dispatched on friday and promised to be delivered on monday still has not been able to be delivered to the place where it was supposed to be! The courier status still remains undelivered which is quite disappointing kindly deliver it as soon as possible since the courier is required the next day itself
Kindly do not delay much, it's already been delayed!

Courier tracking no.: m75814536

We have ordered a watch which was sent by vendor through dtdc courier however parcel is showing at goregaon hub and it has been lost by them which is totally worng. Some has taken it since it was small parcel contaning watch. And no one replying there. They are telling we don't refund anything if it has been lost. If this has been lost and they are not responsible then we cannot trust this courier company. They can taken anybody parcel and do what they want. Fraud courier company.

My dtdc tracking no is d53217599. Was booked on saturday through air courier and was expected to be delivered today.

Mumbai office no are not attended by anyone during the whole day. Tried almost 20 times. At time waited for 11 minutes for someone to come online. I think the default system was set to ring only and to waste customers time.

How come the services can be so pathetic. People also did not bother to attend the call and take it seriously.

My consignment number is f11378013.
My parcel is not delivered. It's showing address incomplete or wrong.
If this is the case can't you guys call at the given number and confirm the same... It contains some imp documents.
I hope my parcel will be delivered soon..
Address update-:
Susil kumar behera
House no-:g-1
Sai niha residency
3-171, balaji nagar colony
Huda complex
Mayuri...

I am booking DTDC PLUS COURIER SERVICE ON[protected] From kothapeta East Godavari District to Jagityal Telangana state.
Till date Consignment not Delivered from last four days i am try to check tracking details showing Rajahmundry in East Godavari District from last four days try to contact DTDC Customer care but not responding
it is very bad practice and worest service in courier service only cash collection extra for fast delivery but delivery is too late please let us share don't booking in DTDC PLUS SERVICE.

There was a rakhi that was to be delivered at my address but the dtdc people from adalaj, refused that the zundal area is not under their jurisdiction and hence they will not deliver this courier, or else i need to collect the same myself in person which is hardly 2 to 3 kms in radius. The lady's behavior was very rude and not at along helping nature and simply said that i am returning this courier if you do not collect in person, she was adamant and even said you can complain to anyone i desire. No acceptable from this kind of brand.

Consignment no. E75912917 sent thru DTDC on 10th Aug 2019 morning from Kolkata. Destination is Hyderabad. Based on tracking information, it reached Gachibowli, Hyderabad facility on 11th Aug afternoon. There was no update on 12th Aug. On 13th it was out for delivery at 11:01am. I didn't receive any call from any delivery person. Suddenly at 3:36pm, I received an SMS that said "Attempted: Your S Guha shipment could not be delivered. Reason: RECEIVER SHIFTED FROM GIVEN ADDRESS." This is completely wrong information. I was at the given address the whole day. After trying multiple times to call customer care Hyderabad number ([protected]), someone picked up the call at 3:54pm. In the call, I explained the situation and they asked for many details also from my side. I requested them to take it up at priority and make sure it gets delivered today. I tried calling again after half an hour. I must have called some 15-20 times, they didn't pick up. Once they picked up and did not speak, I could hear them talking amongst themselves. I feel extremely frustrated and humiliated as a customer. It is extremely important for me to receive it today as I am travelling from tomorrow. We had opted for 72h delivery service and spent money for it because it was very urgent.

I booked my consignment on[protected] fot deoghar (Jharkhand) but after tracking it it shown booking date[protected] and the consignment sent to wrong city dhanbad in place of deoghar. It shows status of[protected] and today is[protected] its not showing current status of my courier. Very disappointing and worst service of dtdc. I also contact to the shop (Agent) on[protected] and he said the your shipment become misroute and he complained by mail. He shown me the case number 15066864. But all these become useless because the shipment is not re-routed yet or delivered yet.

I had made a express delivery from Bangalore to Mangalore on 6th August. Docket no B66118549. It reached mangalore dtdc regional office but didnt deliver the courier to my destination address. Sent a message to pickup from thier office for reason they do not deliver to that address. I called and asked them to delivr at another address which is nearby and they agreed to deliver. But even after 4 days they didnt deliver.
2 concerns:
Why did they agreed to do delivery when they know they do not deliver at that address. They would have informed this when i made the courier at source point.
Even after changing my delivery address, why it has not been delivered even after 3 days. They do not even pickup their phone no and customer care no.

Pathetic and totally irreponsible service by dtdc Hsr layout sector 6 and dtdc urwa market mangalore.

Dear sir/ madam
We bring into your kind notice that we have booked the parcel on dt 6aug2019 from bathinda city to tapa mandi (District barnala, just 50km by road distance) from authorized channel partner of dtdc i. E ms courier, bhagu road, bathinda but till date the delievery is pending.

On dt 10aug2019, we visited his office and he ensured that the parcel will definitely be delievered by 12aug2019 and i register online complaint and received complaint case no 15064843.

My consignment no z01611623

Today i online track my consignment and found that the same is lying in rajpura city nearby chandigarh from last 04 days.

We then call him and inform him that the parcel is lying in rajpura city and he inspite to resolve our problem simply cut my call.

Today again we visited his office but no positive response has been given by him.

In view of the above, pls arrange the delievery of above said parcel immediately to deleivery address.

Awaiting your quick and positive response.

Thanks

Ashwani singla
[protected]

My dtdc courier number z21377000 was booked on 7th august from chandigarh with destination as gurgaon. The courier has not yet been delivered. The latest status is of yesterday (12th august) and states out for delivery and then not delivered (Local holiday otr).

Such is the delay by dtdc that even state owned postal service will feel ashamed. Please remediate and arrange for delivery today. Thanks