DTDC Courier & Cargo Complaints & Reviews

I am supposed to recieve a package that has been sent from delhi. It had already been late and to add more to it, now the tracking shows that the area is non-serviceable. Well, whose responsibility is it to ensure whether the area is reachable for them or not?
To be clear, i am not living in a forest or something. Delivery services do work here and there is also a post office.
If the area was non-serviceable, why did they accept the package at the first place. It seems like they are desperate to make money, not thinking at all about consumer service.
Place i am living at - vpo siwan, kaithal, haryana
Consignment no. - z26016155

Dear sir,

This is to inform you that i have sent “rakhi” by dtdc courier from noida to kairana (Muzzfarnagar) on dt. 05.08.2019 (Consignment no. Z[protected] which is not delivered till date 12.08.2019. When i am checking on line status then it is showing “successfully delivered”.

You are requested to kindly check at your end and update me at the earliest before rakshabandan. If this consignment has been delivered then to whom it has been delivered?? Please send me the receiver details.

Regards,
Vineet agrawal
[protected]

My package with awp tracking no. Z10305962 status is "shipment returned due to receiver not available". There were not a single attempt to deliver this packet to the address. Please look into this matter. This is highly disappointing. It has been 5 days. Delivery date was shown to be on 11th, but on8th august it shows no receiver available. It is very urgent.

Hi,

I recently shipped an item for cod through your company. However, the item was damaged during shipping. I have sufficient proof that the item was not damaged before packing it and the packing was sufficiently done to keep it secure from reasonable handling. The customer to whom i shipped to (And is added to cc) was force to take delivery of damaged product, which could only be verified after opening the package.

The customer now wants to get their money back and return the item back to the sender (Me). I would like to file an insurance claim as my product has ben damaged during shipping.

On calling the dtdc vijaynagar office in bangalore (Contact number[protected], they ask us to talk to your customer care, who redirected us to send an email to you. On top of that, they said that the consignment number on the receipt i was issued on payment of the shipping charges and shipping insurance was apparently expired and they issued me a new consignment number. This incident was not informed to me at the time of booking and i was wondering where my package went. On repeated insistence, they informed me of the new consignment number (On whose receipt i hadn't signed off).

Please help the customer get their money refunded (Rs 12000). And i want to claim insurance on my good that was shipped (Worth rs 12000) and refund me the shipping amount as well as you changed the consignment number.
For your reference, i have attached images of the product before shipping, the packaging done, and also pictures of the product after delivery.

I hope that the matter gets redressed immediately. It's been 3 days and dtdc has only said they'll look into the issue

Details -

Consignment number issued to me - i02391952
Consignment number that vijaynagar office chaged it to - i02409071
Item shipped - bose wave music speaker
Value - rs 12000
Images can be found here - https://drive.google.com/folderview?id=11oDP8tqvUcg_-M3ewhmWhuxP6M6RZN4i

I do order a mobile through Flipkart which send it me through dotzot (DTDC) for my pin code 143110 but it's delivery boy did not deliver the item on my address rather told me to collect from Amritsar i.e 35km away...he told me that we do not deliver on this pin code...sir, my complaint is if company could not deliver the item for above mentioned pin code then why it has taken the order for delivery...and it took the order it must have deliver on my provided address
Delivery Boy mobile: [protected]
My order tracking number:[protected]

I got my parcel on 22nd july, it was wrapped in tape. It was a 7 peice set. When i opened my parcel i found one piece missing. When i called the respected person he said they've sent it correctly with all the 7 pieces. They're blaming the courier company for it. I want you to look into my matter and take necessary actions. Either you find that missing piece or i want a refund

"rishan infoskills pvt ltd" our training center ripl @una, courier delivery handbooks has been delivered on wrong address.in this dsr not complete the details and not mention receiver name and contact number, because this signature not associated with any staff and management.

Docket number - d51796567

Please look into the matter and do the needful

I had done a courier package with clothes in it. When it reached me in bangalore, few items were missing. The weight of the total package had also decreased by 1.3kg. On checking the box, its clear that the box was opened from beneath. The box was packed by a dtdc employee and we had made a video at the time of packing. The video clearly shows the missing products.

Respected sir

Name
Anju bala

Address

: naman associates village bithal po shamathla

Town/area

: tehsil kumarsain

Dispatch through

: dtdc

City/district

: shimla
Dispatch doc no
D53070031
State
Himachal pradesh
Destination
: shimla
Pincode
: 172030
Mobile no
: [protected]
The product deliverd through above docket no. Didnt delivered to me but deliver to another person. By dtdc. Kindly suggest me how i recieve this product.

I have booked a product and it should delivered in navalur near siruseri.. But it has been to pallikaranai, navalur.. The courier boy did not call me regarding this courier delivery.. Now the status in dtdc is restricted otr... I need my product to be delivered in my area dtdc courier office.. Please provide my product correctly or else inform to the registered number in the product or intimate us.. The product is too costly.. I was waiting for that courier for so long time..

I dispatched parcel on 3 august from mumbai to bihar. Today is 9 aug and it still showing last update of 5 aug in online tracking.
My consignment no. Is m76438693.
It's is an order parcel which i have ship for customers.
Pelzz solve my problem as soon as possible
And all ur website no are invalid i[censored] don't want to give proper service why u open business.

We call dtdc, one of the best courier services in india.. However the service levels are so pathetic with the online tracking system which is misleading and takes 24 hours for correct updates.

I'm working in a firm and is a regular client to dtdc but to my suprise in spite of booking on 5th aug'19 from new delhi to bangalore, the shipment is yet to be delivered to the destination til date which is not going to be 9th aug. How can we call ourself best services in india.

The package was supposed to reach to my husband for his birthday ie today 8th aug'19 since he was residing at hotel holiday inn whitefield till tonight only. Early morning he will check out and has his return flight.

Since my plans have went for a toss... Can you guys tell me.. What has to be done for that undelivered courier now??? That hotel will not accept it since guest will be checking out tomorrow early morning.

The customer care and various officials at delhi and bangalore were unresponsive and dint really bother to help me out.

Whole day i was begging for the courier to be delivered even by late night. I was assured that it will be done.. But now i realise it's one my biggest mistakes to book ur company for such a important event of our life.

It was a matter or sentiment and i was even ready to pay extra charges for today's urgent delivery. But the unresponsive approach and missing customer centricity.. You guys don't deserve to be called as no. One.

Heena
Victim of poor customer service

Dear sir,

I booked a courier from PUSHPRAJ ENTERPRISES MF -789, Deonar- 88 Mumbai and pay 750 rupees as a delivery charge. yesterday evening at 7:30 pm when courier boy came I ask for the package he told me to first pay the remaining amount and sign the receipt i done this after I start the opening the package in front of the courier boy and also make the video of it. I seen that the outer package of my Courier is totally bend from one side after I unpack the laptop from box and see that there are a screen (display) damage of my laptop. I instantly told this issue to courier boy and he told me that to discuss this issue to the relevant dispatch branch. today In morning i call the branch and told about this incident but the brach person said that the manager is not there. I ask for the raise a complaint and give me the number of manager but she didn't do so. at the time of booking I mention clearly about the laptop but they don't wrap the laptop with properly neither take any precaution or do a thing for safety of laptop.there are not any notice on box about handle with care or fragile item due to this negligence my parcel treat like a normal parcel and in transit its broke by heavy pressure on display. You are taking three time more money from a normal delivery but don't take any accountability of it. If you are unable to make safe transit why are you taking the fragile items for delivery. I totally unsatisfied with you delivery process and customer treated behavior by your brach. I want my laptop repair else compensation for this negligence otherwise I have to go for consumer forum with in a week.
Consignment no - I02404287
Looking forward for your positive response.

Today 8th august consignment number: v55250773 was supposed to be delivered to consignee. But a msg comes saying last mile misroute. This was a fast service that i availed & it was supposed to be delivered on 8th. So i just wasted my money & the item was urgent & the consequences will have to faced by me due to dtdc error. Someone called from dtdc :[protected]. As the consignee couldn't receive. Just after 2mins the txt msg comes from dtdc regarding last mile misroute. The number of delivery boy is also not a proper phone number. I couldn't call back ([protected]). I doubt that you people seriously wanted to deliver the item or just complete the fornality? Flipkart service is way better. Utterly disappointed.

Dear Sir,
My consignment number is K20235176, dated:23/07/19. and my package is not delivered at Mahindra & Mahindra Ltd, Sector-5, integrated industrial estate, SIDCUL Haridwar:-249403(Uttaranchal)From 15 Days, it is showing the same status'Received At Facility at Haridwar in 30/07/19.I called customer care Pune but they are not Solve My Problem Because Your DELHI Customer Care are not Receive My call.You can feel my frustration, this is a 3rd Class/Poor quality service Of DTDC. I am regretting, why i choose DTDC.

Regards,
Manish Kumar
Purnia(Bihar)-854301
Cont No-[protected]

Dear Concern,
Tracking number : P51985326

We are in doing 1gram and immitition Jwellery business online. We have procured online jwellary from pune on 02-08-19. As per schedule, courier shall be receive on 05-08-19 at Alwal, hyderabad . Since courier not received at hyderabad, we have track the courier and it shows the misroute at balanagar branch. Todays i.e. 07-08-19 courier location shows yusufguda. We have provided mobile number on the address . I don't know, still why it shows as misroute.Why they are not calling on mobile number for clarification of address ?
First time, this type of misroute we have observed .

Request you to arrange the delivery at the earlist.

For any further clarification please call on below numbers

[protected]
[protected]

Regards
Sandip

I was supposed to receive mobile case from dtdc. Courier was booked from guindy to siruseri. The courier reached the nearest transit location by 10.30 am and it was out for delivery and still the status is in out for delivery status.

Upon reaching the consumer support number provided by dtdc, the guy who picked the call answered in a unruly manner. Courier from guindy went to pallikaranai and from there to navalur from there to siruseri for delivery. Initially we booked giving the office timings which is 6 pm. They accepted for standard delivery and now this guy who picked the call was asking me do you know where pallikaranai is where navalur is. Do you know how long it will take to reach there. Which i feel is totally out of context. I mentioned if i had come by bus also i would've self picked the courier. I think this is not the exact way to handle the consumer.

I though requested him to deliver the parcel within 6 pm. He answered me harshly that it'll get delivered by 7pm. If you need the parcel wait and get else return it.

Kindly see to it this does not repeat again and still i have not received the parcel.

Tracking number : c90405546

I have a parcel. Tracking no is d53004622.
Full address is this
Shiney collection
Sagar vihar apartment
First floor
Near keshranand petroleum
City: dondaicha
Pin:425408
Maharashtra
Mb: [protected]

From
Laxmi
No update from 22. Nd july.. Solve it as soon as possible... Already i have loss for this delay... Deliver it within 8/9 august

Dear sir/mam,
My consignment number m76758064 azamgarh dtdc courier mai mera courier aaya hua hai jiska mujhe abhi tak koi bhi call ya message nhi aaya courier mobile number. [protected], [protected].. Is number pe call kar rahe to koi call picup nhi kar raha hai... Naahi koi jawab mil raha hai... Aplog ki seva bahot khrab hai ese hi kam karenge aplog

I have sent parcel of some fragile starbucks bottles and with due care taken and bubble rapped etc... I have even take the insurance cover... Kindly address my claim of ₹7000. I have bills to what have been sent. My consignment number is e75949094.
This parcel has been sent to hyderabad (500020) from mumbai (400050). These goods have been told to be handled with care. Even then such massive damage is not acceptable..