DTDC Courier & Cargo Complaints & Reviews

We booked Express/ Urgent service V66513527 on 9th Dec to be delivered on 10th Dec 2022. The courier has not been delivered as on end of day 10th Dec 2022 9pm. The delivery destination is ILD Greens, Sector 37C, Gurgaon, Haryana 122001. The DTDC Franchisee that failed to deliver this Express courier is located in Bangalore, Kempapura Branch Office( Opposite to ICICI Bank)

This is the 2nd time DTDC Kempapura has lied to us. When we called them today to ask why courier did not get delivered they told us a lie stating that there are rains in Gurgaon today ( sorry no rains today when we checked with destination). They also told us they will call us back but nothing happened. When we called them they didnt pick the call. How long is DTDC going to cheat customers giving them harrowing experience? With immediate effect we request full money refund or worst case Express service part to refunded by DTDTC Kempapura Bangalore Franchise with immediate effect. Please note we request that DTDC needs to be given a warning to stop cheating customers !!

We booked Express/ Urgent service on 9th Dec to be delivered on 10th Dec 2022. The courier has not been delivered as on end of day 10th Dec 2022 9pm. The delivery destination is ILD Greens, Sector 37C, Gurgaon, Haryana 122001. The DTDC Franchisee that failed to deliver this Express courier is located in Bangalore, Kempapura Branch Office( Opposite to ICICI Bank)

This is the 2nd time DTDC Kempapura has lied to us. When we called them today to ask why courier did not get delivered they told us a lie stating that there are rains in Gurgaon today ( sorry no rains today when we checked with destination). They also told us they will call us back but nothing happened. When we called them they didnt pick the call. How long is DTDC going to cheat customers giving them harrowing experience? With immediate effect we request full money refund or worst case Express service part to refunded by DTDTC Kempapura Bangalore Franchise with immediate effect. Please note we request that DTDC needs to be given a warning to stop cheating customers !!

My DTDC tracking number is X84598928 it is showing (ADDRESS INCOMPLETE OR WRONG-(CIR)). Also, DTDC people have didn't call me how can I attempted to call the receiver even a single time! All my zomato, amazon & flipkart are delivered to my address without any issue. Please resolve my issue at the earliest as I need that package really urgent

It is very disgusting, in spite of knowing the Parcel is very important, a 4.5 KM delivery is refused by the Franchisee agent who threatens to return the parcel. The franchisee behave so rudely and Ordered in a loud tone to collect from Office, between 3 to 5 PM only. The sender will not aware of this, and sends the important Parcel by spending hard earn and precious time for the consignment, the DTDC franchise dictates h own terms and brutally returns the important parcels or orders to the customer to collect during office hours availing the half-day leave. Surprisingly DTDC's own officers and Panaji Goa office supports such activity without understanding the interests of their customers. Please refer to Ticket No #4728100. I have a strong complaint against Ponda Goa Franchisee, who has spoken with rough language and denied delivering the Parcel for just a 4.5 KM distance.

It is very disgusting, in spite of knowing the Parcel is very important, a 4.5 KM delivery is refused by the Franchisee agent who threatens to return the parcel. The franchisee behave so rudely and Ordered in a loud tone to collect from Office, between 3 to 5 PM only. The sender will not aware of this, and sends the important Parcel by spending hard earn and precious time for the consignment, the DTDC franchise dictates his own terms and brutally returns the important parcels or orders to the customer to collect during office hours availing the half-day leave. Surprisingly DTDC's own officers and Panaji Goa office supports such activity without carrying their own Customers. For Ticket No #4728100, I have a strong complaint against Ponda Goa Franchisee, who has spoken with rough language and denied delivering the Parcel for just a 4.5 KM distance.

Hi Team,

I wanted to know where is my order, whole day i am in home even my mobile is also on. How come you guy's shows message in portal as "Not Delivered(RECEIVER NOT AVAILABLE-(CIR))".

Tracking ID:- D48120733 where is my order Deliver my order asap.

Regards
Ashish

I sent my CPU and UPS from Guwahati to Bangalore on 19th Nov 2022, using DTDC. I exclusive marked them as "Fragile", yet the courier company damaged my CPU and UPS to an extent that it isn't functional at all. It came in broken pieces. I had 2 years worth of work in my SSD (Solid State Drive) and it was all inside it. But due the extent of the damage, everything was lost.

Items damaged :
Graphics card worth 42k
Motherboard worth 12k
SSD worth 10k
Cabinet worth 8k
SMPS worth 8k
Cooler worth 11k
UPS worth 7k

Total damage worth- Rs. 98000

Apart from that, my working files were lost which itself is a huge loss for me as it had 2 years worth of my work.

When I reported this issue to DTDC, they just ignored it and marked the complained as "solved". No personnel is even acknowledging the situation, therefore, I'm not able to follow through with this complaint.

I'm not able to claim the insurance as they are denying any responsibility. Please help. I want to get reimbursed for the stated damaged items, and also want them to claim responsibility for their actions.

Consignment no. D[protected]CPU)
D[protected]UPS)

Hi,

My tracking ID is D18295466, the courier tracking says the receiver requested another date but I didn't receive any call from the delivery agent, I only received OTP from DTDC but not any call from the delivery agent.

Delivery of courier was not attempted but it says that the receiver requested another date.

Please look into this.

Regards,
Harshraj Singh

Please find an attachment photo which is self explanatory.

Which has not been getting updated. Same was booked on 01/12/2022 . Till Today same is not being updated. I have doubt that your Courier partner has not sent the parcel which was urgent for us.

Is it neglegience.

Regards,

Dear Sir,
I Booked to pay parcel on behalf of my Company at Harihar Branch PIN 577601 vide Ref No I03622066 Dtd 01/12/2022 . Till Today I am not getting updated in Tracking Online.

I Booked to Mr. Manoj Lawande
Jainex Speciality Chemical., Plot No. 47/1/9, 10 & 11,
Nandesari G.I.D.C.
Nandesari – 391340
Dist-Vadodara,
Gujarat, INDIA

Please resolve at the earliest.

Regards,

Rajesh
KATRA PHYTOCHEM (INDIA) PVT LTD
SPECIAL PLOT A-1, INDUSTRIAL ESTATE
HARIHAR-577601
MOBILE: [protected]

(M) +91-[protected]

It's been more than 3 months and the package is not delivered to me. DTDC representative says the package was misdelivered to wrong address and he tries to dodge my calls.

DTDC AWB/Consignment Number : Z78131766

Hi Team,
My package is not delivered, but DTDC system is showing as delivered to some random guy.
Tried calling DTDC customer care and sent numerous emails.
No proper response.

Please do the needful.

Tracking number : R71090163

I didn't receive my package, but DTDC system is showing as delivered to some random person.

I tried calling them and written numerous emails.
There is no proper response.

Tracking no: K58693808. The parcel is not getting delivered even when the delivery location is withing 1 km of DTDC branch. Horrible Customer care support, didn't even receive the complaint mail id even after the customer representative said they would mail me the complaint. Today it says out for delivery at 5:00 am in the morning. Which company in the world starts delivering at 5 in the morning. I know they will again update it later saying "Not delivered(Could not attempt) ". Fraud company fraud service

My AWB number B14502432 is shown delivered and apparently receiver has not received.Its not only unacceptable but fraud.Kindly resolve else serious actions will be takenz.I have started by posting issue on Twitter.Next I shal post on every single social media.

I was supposed to receive a parcel DTDC "D26807261" from my office.

on 6th Dec, status was showing out for delivery.

However Around 7:30 PM status was "Not Delivered(RECEIVER NOT AVAILABLE-(CIR))" wherein was home all day and my mobile was all day active.

Please update.

I had scheduled a pickup for Dec 05, 2022 through DTDC app. I paid the entire amount Rs. 1276 via the app. Tracking id- D48136215. The pick-up was never done. I had a follow up with their customer care team thrice in one day on Dec 6, 2022. Despite their reassurances of priority pick-up, there was no response from the ground team. The courier was urgent and after 2 days, it's still not picked up. So much for their claims of express service. I haven't seen a more unprofessional service in my life. I will be posting this complaint on multiple complaint forums as well as social media.

On 29th November from Kangra I had submitted a parcel for ahmedabad location, which I haven’t received till yet. I had tracked my parcel which is reached in ahmedabad but not to my location till now. I have tried to contact DTDC ashram road ahmedabad branch person whose number is[protected] several times but no response. I’m totally unsatisfied with DTDC services. Your company is totally responsible for costumer fraud activities happening in it. I will go for legal action. Highly disappointed with your services.
Tracking No - T16130154

Dear Team,

The address is showing as incorrect or wrong CIR. Where as Pin code and Address is correct as per details provided.

Z38182221 Address Incomplete/Wrong
Z38182225 Address Incomplete/Wrong
Z38182223 Address Incomplete/Wrong
Z38182278 Address Incomplete/Wrong
Z39136847 Address Incomplete/Wrong
Z39136834 No Service Area
Z39136844 Address Incomplete/Wrong
Z39136854 No Service Area
Z39136858 No Service Area
Z39136835 Address Incomplete/Wrong
Z39136859 No Service Area
Z39136854 No Service Area
Z39136831 Address Incomplete/Wrong
Z39136833 Address Incomplete/Wrong
Z39136347 No Service Area
Z39913549 Address Incomplete/Wrong
Z39913524 Address Incomplete/Wrong
Z39137046 Address Incomplete/Wrong

Please check and do the needful.

Regards,
Shruti Mohanty

I sent a courier to Punjab through DTDC. It’s tracking number is Z10570305. It was an urgent courier pls get it delivered as soon as possible. It shows office closed or door locked CIR. Also everyone was present at the given address.