DTDC Courier & Cargo Complaints & Reviews

This is with reference to the above subject courier docket no, which was booked on 29.05.2019 by the model town, gurgaon branch (Branch code lf465) and was received by gwal pahari dtdc branch (Planet express branch code lf -613) on 30.05.2019 and should have been delivered to asf insignia sez pvt. Ltd., gwal pahari, gurgaon (Recipient) on the same day, but due to carelessness of the dtdc gwal pahari branch it was delivered on 21.06.2019 (In the evening) i. E. With a delay of about 21 days.

The error in delivery happened due to the reason that courier after received by dtdc gwal pahari branch was left unattended at their office, which was therefore not delivered in time. (Written acceptance by the franchise owner is attached herewith)

To cover-up on the delay, franchise owner mentioned the delivery date to be 30.05.2019 on the dtdc online tracking updation system whereas the actual date of delivery is 21.06.2019.

This is with reference to the above subject courier, which was booked on 29.05.2019 by the model town, gurgaon branch (Branch code lf465) and was received by the planet express (Branch code lf613) based at gwal pahari, gurgaon on 30.05.2019 and should have been delivered to asf insignia sez pvt. Ltd., gwal pahari, gurgaon same day, but it was delivered to the recipient asf insignia on 21.06.2019 (In the evening) i. E. With a delay of about 21 days.

The error in delivery happened due to the reason that courier after received by dtdc franchise owner was left unattended at the branch which was therefore not delivered in time.

To cover-up on the delay, dtdc branch owner (Planet express) mentioned the delivery date to be 30.05.2019 on the dtdc online tracking updation system for which whereas the actual date of delivery should have been as 21.06.2019. (Attaching here with the written acceptance on the company letter head by the dtdc franchise branch owner)

My courier k19258369 which was to be delivered at wo gautam das, 250 su af, c/o 408 su af, airforce station, hakimpet, secunderabad 500014. Hyderabad. Has been delivered to a wrong address. The content was a saari and cost was 4000. I launched a complain at national consumer forum about this matter and my complain number is 1434754. I just want u to kindly look into this matter and see that my courier reaches at the right place. Thank you.

My courier awb number z02492498. This courier has been showing delivered to us on yesterday morning... But on contacting local office, the lady saying the courier is with the delivery boy and on asking his number she is giving us a wrong number... We have very important document in that and it is second time we are facing such kind of problem and again from same office...

Local office number: [protected] (Dtdc office railway bazaar)

We would like to request you to kindly took this matter on top priority and also request you to cancel the franchise from this office. This office has lot of complaints of such things... And the staff is very much non-co-operative...

An early action will be highly appreciated...

My consignment no is z10993247. I had to need urgent delivery of my document from ghaziabad to kanpur... So choose to deliver it through dtdc.. I give my doc to shopkeeper at dated 2 july and till today date - 6 july, it will not reached at destination place... And when i tracked it... It's also not update after dated -3july 19.
Pls help me.. Otherwise i have to do rti.

From last two three weeks passed i’m not getting any of dtdc parcel of mine. I don’t know what has happened? Regarding this i’m very upset. My stuffs are struck in dtdc courier service from one month. I want to know the reason for delaying still? I had purchased all my things for some special reason but they have not reached in time. Still all my stuffs are lying in dtdc service itself. All items from other courier service had delivered within two days from the ordered date. So please do something to sort this problem of being late delivery.

Reference to the above subject i would like to inform that the consignment no B65199941 Origin location from Karwar to destination Bangalore has not reached to me till date, But in your tracking details it is showing as it delivered.

As this envelop is related to important medical paper of my father.

Please look into this issue and sort out at the earliest.

Respected Sir/Mam,

I had registered a consignment for delivery to Bangalore from the DTDC office at Sion Circle, Mumbai on 02/07/2019 at 1.45pm. Consignment number : V54741302

It had important time bound documents which were to reach an important authority in Bangalore within 1 day! Thus I had specifically requested for it to be delivered within one day, and was assured the same by the staff at the desk.

When after 48 hours the parcel had still not reached, I contacted the customer care team on 4/7/2019 and they assured me that the parcel will reach the consignee yesterday itself, but this also did not happen. They also told me that I had been given wrong information and that my parcel was registered infact under "DTDC blue" and not "DTDC plus" as I was given to believe. This is highly unprofessional and has put me at a lot of emotional stress!

It is 1.45pm on 05/07/2019 and still my package is yet undelivered. It's been over 72 hours and the consignee has still not received the package. If this was the case, then I could have sent it through speed or registered post for a price 8 times less.

I urge you to deliver my package immediately on priority basis.
I also wish to demand for a full refund of the fee I have paid to compensate me for the unprofessional service I have been given and more importantly, for the loss of time and emotional stress I have incurred.

Yours truly,
Sharan Subramanian

We have despatched 2 boxes through dtdc bhiwandi and dtdc has lost 1 box and now they are not able to trace the this 1 box.

From 2 days we are keep calling to dtdc but not getting any response from their side.

Chennai hub and hydrabad hub also not responding for the same.

This is very poor service. Dtdc bhiwandi hub is also not able sort out the misplace parcel query.

Today i had recieved message from dtdc that packet no... Has been delivered to your address. But no packet recievd by me and then i call the courier boy. He told me that he does not belong to dtdc courier. The message is mention below

Out for delivery: your... Shipment will be delivered today by dtdc agent ([protected]). *

Delivered: your srivastav shipment (V[protected] has been delivered on 4/7/2019 to sign. *

All the message are fake from dtdc.

We S&S INDUSTRIAL ENTERPRISES From Hosur, we booked the material on 21.04.2018 to MS.Kriloskar Electric.CO.Ltd Hubli through DTDC. Since it was a high value material our customer was not received the material on the due date. We went to dtdc office and asked for the status, still now we are following for the material but no response from them. Here i attached the bill copy and docket details for yours reference. Our Client details: Mr.Raghurama B.S -[protected].

We request to refund the bill amount. We are waiting for your valuable reply.

I have written below address but it delivery in wrong address . I have already check with head office person . Please delivery in correct address as this document cost is Rs .100000 or credit same amount to my account .

Delivery Address

Mithila Nadkarni
DHL E-Commerce (India) LLP
601, 6th Floor, Ascot Center,
Near Hilton Hotal,
Off Sahar Airport Road
Airport Road,
Mumbai – 400099
Mobile - [protected]

Sir, i have a courier from maharashtra times news paper. But your courier service office girl from mobile number [protected] says that they can't deliver my courier to home and she asking me to take a delivery at office. As my house is very near to dtdc, jail road branch, nashikroad, nashik, why they can't deliver. Please solve this careless problem of your dilivery service agent of jail road branch, nashikroad, dist. Nashik pin-422101.
My details: u. R. Ratnakar, b-201, icchamani darshan apartment, behind bhawani sweets, jail road, nashikroad. Pin 422101. Mob. No. [protected]

Two of my products were received by dtdc on 26th june, 27th june 2019 from jaipur and west bengal respectively. 3 days back the product has been received by the cuttack hub, odisha, still it's not been delivered to my customers. I somehow got the information of their shifting to nearby location, but why should the customer wait for the product? Is it our issue? Why should we wait for so long? Had we been charged less to bear the delay and inconvenience caused?

Hi, i sent a parcel from bangalore dtdc courier to tirunelveli on june 22, 2019 saturday.. But it didn't deliver till now...
My consignment no: b65070033.. No tracking data is available on online also..
I need my parcel back..
I booked it in dtdc office: no. 230, 9th main, near h. M. R. International school, maruthi layout, hbr 4th block, kalyan nagar, bengaluru, karnataka 560043

They are not available to find my parcel still now.. I contacted the customer care they said - parcel is not moved from the office only, he is able to see the image of barcode copy in dtdc tracking application...

Make sure if you don't make any progress within day, i will complaint it to law...

I did a courier from Dtdc and they didn't delivered and it returned to home branch now they are not returning my product they lost that. I had written email many times buy every time i get same auto reply email in return. They don't have any specific number or email where we can contact and tell them our issue. That courier was really important for me . I tried to talk local courier centre related to my issue but they are replying same way. I regret why i choose DTDC . It is really bad courier company. They behavior is unprofessional. Please help me in this issue . I attached my consignment number for reference . If you want any additional information. Let me know

Consignment number- Z85491833

Dear sir/madam

This is to complaint a parcel was booked at dtdc courier from bandra mumbai throught universal courier and cargo dates 21/06/2019.
The parcel clearly mention the name and address of the consignee and the consignor.
The parcel is undelivered to the consignee
(My) address.
The website shows parcel delivered in guwahati.
The parcel was delivered to wrong addres so complaint was...

I had sent my courier on 24th june bt it did not receive at location... Consignment no - z11877610. Name - purnima singh. Location where to reach - mankapur distt - gonda
... I am very upset with this service and i want my courier back... It is very high time now..
I had sent some important thing.. At least the courier service has to be punctual... Now i want my courier back and i want my money back tooo... I sent my courier from allahabad to mankapur... And now 7 days spent and i did not get any information.. Please sent back my courier to allahabad

This is regarding one pod which is not delivered to my address but on the website it's showing delivered and the address given in their is also not correct.
My address is hdfc bank mayflower building, kurla west opposite paragon plaza, lbs marg, mumbai-400070

Kindly check and provide me the status on urgent basis pod no. Is z01469881. I have attached the parcel photo wherein correct address is mentioned but it got delivered at ghatkopar instead of kurla.

Also, send me the receiver's details sign & name (Receiving) because i haven't got any parcel neither has any body from my end received it.

Regards,

Abhay singh
[protected]

See, its a very important product, am waiting for the product for my next step, its a highly demanded product. I cannot reach customer care executives of dtdc couriers. I have tried all the contact numbers available in the internet, but there is no response. I need a solution for this and i want the tracking status of my consignment and when it will get deliver to me
From manesar to bangalore.
My consignment number : z10678991