DTDC Courier & Cargo Complaints & Reviews

A consignment of material picked up from hyderabad hitech city (Docket number v[protected], on 19th july 2019 is not yet delivered to mangalore.
It is hightly pathetic service. It is expected to be delivered in 2-3 days in normal course and there is no communication, update of status in the portal also. The dtdc charges more than average rate but delivers poor service.

Shipment Undelivered Showing at Same Place from 7 Days

Tracking No Z20185785

Eearlier many times i face this problem they take unusual time to deliver the

product.Please Solve Problem as soon as Possible. Generally other courier companies deliver the courier within 2 or 3 days, but services provided by DTDC are no Satisfactory.They even dont pick up the call.

Sir
Parcel no[protected] was sent from sapna book house bangalore on 29/06/2019. The same is received at your raichur (Karnataka) branch office. But they are not providing door delivery. Sms is sent to receive the same at collection point opposite navodaya hospital. When you receive the full amount promising door delivery is it fair to trouble the customer?

Dear dtdc cargo,

Below consignment dispatched on 28.06.19 from pondicherry to semmancherry, chennai. Your tracking status also material successfully delivered on 29.06.19. But still material yet not delivered.
Pls check with your pallikarani branch, chennai. And arrange to delivery the material by today without fail.

Note: the same problem has been happened in every time from your pallikaranai branch.

Regards
B. Muruganantham
[protected]

Dear sir
I booked a box with invoice dated 22.06.2019 on urgent basis for delhi # deve herbes a2/92 janakpuri, new delhi 110058.

This box was not delivered 27.06.2019, after asking your staff is saying product has been damaged while transportation.

You are requested to compensate my damaged goods by reimbursement as per invoice value. You have also creating conflict with my party in regard to further business due not clear picture and location of goods.

Mobile no. [protected]
Amazing herbals
Yamuna nagar

Battery from jaxtakarta by dtdc (Track no k[protected] has not reached me as yet. They send a msg on 21 june 5 pm to delivery someone else. I have already complained (Complain no.[protected] samde day of receiving sms.
They have never called before or after delivery. Local agent do not pick up phone. I have been beseeching and sending continuous reminder but no heed is paid by them. I am still waitting but no response from them. Amarnath new gangasagar colony. Bhatiyarisarai. North to sarvodaya. Darbhanga bihar pin 846004. Phone : [protected]. Email: [protected]@gmail.com

Dear mam, sir
I have booked a pracel with dtdc services with tracking no z25120539 and this is not reached destination.

The status always show on transit.. How many days it will take.. Please update me the status and deliver it as soon as possible. Please solve it
Thankyou,
Name-jasbir singh
Adress-vill. Bajaj distt-kapurthala near city and police station-bholath home no.183 (Near gurudwara)
Ph-[protected]

Sir/mam

I, d. Uma sankar booked a courier through dtdc with consignment number: d52116887 on 04.06.2019. Firstly, i was informed that my courier will be received in 6-7 days but there was a slight delay and i received it on 14.06.2019 (10 days) which is fine for me.

But when i opened my courier, i was utterly shocked by the way in which my carriage was handled. My books were shattered, it's pages were torn apart, my 1 tb hard disk which contains all my personal data and my memories is in curved shape (Luckily, right now, it's working fine). What affected the most was my induction cooktop. The way the package was grossly mishandled can be in seen the pictures attached.

Hence, i request for compensation for the defective pigeon induction cooktop (Costs around rs.2000).

P. S: i had already complained the issue to dtdc vide mails dated 14.06.2019 (The same day i received my courier) & 22.06.2019 but there was no reply from their side.

My bank details are shown below:
Name: d. Uma sankar
Bank a/c no.: [protected]
Ifsc code: sbin0001197
Mobile no. Linked to the account: [protected]

Thank you

Your delivery boy denied to deliver my consignment on given address. His way of talking was very bad and forcing me to come your civil lines allahabad office to collect my consignment. He also denied to tell me from where package is coming.

He called from this no. [protected].
I cannot express how badly he was talking. Make sure my package will be delivered at given address.

Shailendra kumar pandey
[protected]

We have booked the parcel on 22nd june 2019. But item still not yet delivered.in tracking it showing area non serviceable (Dir). Nearest dtdc courier was at 3km distance from our home. We are ready to collect but the item is showing in gorakhpur. When calling gorakhpur branch they said call deoria branch. At deoria branch no body is attending our call. What shall we do now?
None of the dtdc person called us regarding delivery. So that we can collect by own.
We request you to kindly tell us where the parcel is and from where we can collect.

Worst experience with dtdc.

Hi dtdc,

I have booked a pracel with dtdc services with tracking no h13162289 and this is not reached destination.

I have booked this on 31st may it is still on trasit.. How many days it will take.. Please update me the status.

I have already emailed them on daily basis but no update and registered a case no. Case#14762749

Address:
G. Raju
H. No: 3-52,
(Behind hanuman temple)
Singaipally village,
Nisa post,
Shamirpet mandal,
Medchal dist pin-500078
Telangana
Ph:[protected]

From
Sreelatha
Hamsini collections
[protected]

I had sent a consignment via dtdc, the worth of the consignment was rs.50000+, i have been trying to get the drs copy for months now, no help has been provided, my tracking number is d42170949, all i need is the drs copy to see who is the person who received it, as the owner says he hasn't received the package and wants to know which of his employees is responsible for it, but dtdc is not being helpful at all, they have been neglecting my...

Worst service i had experienced. Shipment no b63995533. Couriered on 22 june 2019. Till date not deliverd. No contact no of courier co work. Several attempts were made to contact their head office also. No response. Booking agent says they can do nothing & not ready for answering further even met them in personal. Is dtdc is under closure as their.

Consignment booked on 18th june 2019 based on delivery mode suggested by dtdc vendor knowing that it contains food item. The said vendor told that the parcel would be delivered atmost by 4 days but there is no sign of delivery yet.

All customer care numbers mentioned in various forum is out of service and dtdc website suggests a tracing query with no customer care numbers. I tried calling +[protected] but it's busy since days (Could contact just once).
The query form available on site was duly filled on 23rd june for which no response has been sent yet.
The delivery guy whose number was shared for delivery says that he is not responsible for my delivery area and does not hold my consignment.

Problems faced are
1. No update on thier tracking tool. As on 24th june, the last update was of 20tj june.
Contacting customer care states that they have advanced tracking tool and they can see consignment is received on 23rd but customer can't see it yet. Ideally customer is one who should be really updated with such info.
On 24th june they shared update stating the consignment is received by bangalore branch and it has been 2 days that parcel could not be delivered within bangalore.

2. Pathetic customer service
The delivery guy whose number is shared is clueless about the parcel. Customer care is not reachable. Not sure what a customer should do.
Knowing in declaration form that the item contains a food item, it's a least priority for them.
I feel really harassed.

3. No response over mails as against thier claim that they best courier service in india.
I can see 100s of such complaints in various social forum wherein it shows their least concern over customer.

Please suggest in appropriate action against such irresponsible vendor who just charges thier service fee but are least concerned in delivering service.

Regards,
Harassed customer

M[protected] tracking number ; booking done on 10th june & got tracking too but till now i am not able to open tracking details. When i put tracking number, it says "no data available". Its already 26th june. Till now customer didn't recieve courier.

Kindly look into this matter as soon as possible. Courier should reach gangtok. When i called customer care they were rude & said tracking number is wrong.

Hope to get positive response from you asap.

Regards,
Priyanka

Date 20.08.2018
11 packets were sent to mrs p. Padma savitri oic, environmental survey laboratory (Esl), essv, rssd, barc, gandivanipalem, atchuturapuram,
Visakhapatnam 531011.
Contact[protected]/201, [protected]
Sender telecom division ecil, hyderabad 500 062
Phone :[protected], 2317, 2884, 2525.
Email: [protected]@ecil.co.in, [protected]@ecil.co.in.

Consignee has complained of not receiving the packets from dtdc

I have send a courrier on 14 th of this month but it got booked on 20th having consignment no r33907150 but till now no update of status of package is available i have to send it urgently as it contains important documents without which my project cannot be approved it has to be reached at the earliest i have sent it through dtdc as i has to be sent urgently kindly look into the matter as soon as possible

I have made a consignment on 20th of june 2019 and i was made assured that it will be delivered by 22nd of june 2019. When i checked my status it showed that product was not delivered till 24th of june. When i called dtdc helpline gorakhpur they behaved rudely. Let me clear one thing that if you can’t reach to any particular address then why did you book consignment and same answer was given by the dtdc gorakhpur that we can’t go to your address as it’s a rural area then for what we’re paying. We’re paying only so that our products could reach to the address as quick as possible but it is totally disgusting that we get answered we can’t reach to your address, you have to travel 20...30 kms to reach to our office and take ur product i hope my issue will be resolved as soon as possible
My product details are as under
Consignment no z89378150
Address mishrauli shivpur gorakhpur 273412 up
I hope my product to reach to above address as soon as possible

Dtdc delivery man arrived at midnoon, senior citizen was at home who opened the door with chain on, the man misbehaved, shouted at the lady for keeping the doorchained, what the hell is this? Why r we supposed to answer him for oursecurity measures,
Pod:k31978668, expect authorities to take proper strict action agnst such staff n demand an apology asap.

This is complaint from kolhapur it has happened 2 times that the online status for shipment show it's been delivered but the courier actually get delivered after 3-4 days i am attaching the screen shot the shipment one courier was delivered by online status on 14/6/19 but actually delivered on 22/6/19 and other courier is by online status delivered by 19/6/19 but till time not received the same...