DTDC Courier & Cargo Complaints & Reviews

I had ordered an item which dtdc is supposed to deliver by 3rd of May. Upon not receiving till 4th May, I contacted customer care number and they said that parcel went to pimpri office instead of chakan. I had given accurate address along with pin code though. They said that chakan branch is not picking call so you go and collect. The courier was important to me as I have to carry it while travelling on 5th. Without any choice I rushed to its office 12 km away from my home.

This is very unprofessional behaviour by dtdc and I was exhausted by this.

I want dtdc to pay penalty for this. My dtdc Docket number is P50662034.

Its already been more than 20 day. Everystaff is bypassing the issue. No one is properly responding to my case.
I have send more than 5 mail and no reply. After the complain was put up, till now only one replying mail was send by them which was after calling every day. And now they are trying to bypassing the issue. I thought india was a country where an army is respected and not fraud. I came from foreign, i am an army officer came to india for the diplomatic military and government relation. And because of the frauding and neglecting behaviour shown by dtdc company, the whole image of india will not be good. I want this issue to be clear else, i will go through media and court along with indian army, and this lead to nothing but the negative image on every aspect of india because of such fraud done by dtdc conmpany. My view on india was so much high and good.
Take this issue seriously.

Consignment number: e75897009

Dtdc courier not delivered very important sample from mysore to bangalore even after 5 days, they charged an amount of 325 rs stating it will reach by 11 am following day. Till today they are not attending my phone or complaint. We lost the precious sample sent for sequencing. We need immediately reply from them and they have to pay us the huge damage caused to us.

Dear sir,

With the reference to the above subject i want to inform that your courier boy did not deliver my parcel tracking no z41454593 to my address by remark that my address is not complete. I confirmed you that my address is perfect. There is no any massage or phone come over my mobile. Further i inform you that i have contacted your [protected]@dtdc.com. There one lady named sheik nagma asked receiver full address details. I have share my full address 3 times by email but she never responded back. So your courier service as well as your customer service both are very poor.

There for you are requested to deliver my parcel to my address or contact me on phone no [protected].

Regards,

Rajiv ranjan kumar
Tracking no z41454593
House no - 3-4-465
Shri shri thakur nivas
3rd floor room no - 302
Saagra veedi street, nimboliadda,
Kachiguda, near hanuman temple,
Hyderabad, telangana - 500027
Phone number [protected].

I had a delivery from badlapur west dtdc courier service handled by dhananjay pawar. There was a courier guy named mr anil who used abusive language which is demeaning for a woman and insults the dignity of the woman. The courier guy need to be polite and patient if the women in the house take a bit time to open the door in the afternoon and atleast give a call regarding the arrival of the parcel. So please kindly look into the matter as the courier guy was the representative of dtdc and if the company fails to take a strict action then i'll make sure i take same serious legal actions against the company.

Thanking you
Viraj patil
[protected]

Dtdc silchar main office is completely irresponsible regarding delivery on time. They don't want to deliver taking advantage of even a light shower. I have a parcel stuck with them for the past two days which they are no willing to deliver till today due to light rain. I myself am in silchar and there is no heavy rain here. I have food items in my parcel that will go bad if not delivered on time.. But the office lady shouted back saying it cannot be delivered today. Very bad behaviour with customer completely disgusting.

Hi, this is in regards to dtdc courier service (Gowlidoddi, hyderabad). This particular office of dtdc which is the nearest to us is pathetic in terms of service. They do not book shipments even if they r marked as urgent ones. Also they do not deliver couriers on time despite the update provided on dtdc shipment tracking page. Their customer service is worthless & i request u to kindly look into this at the earliest as we are having great...

Dear team,
Almost 7days are over and yet we have not recievd the courier. The courier was dispatched on 26th from lucknow to j abalpur and while making call to dtdc jabalpur courier team they are not supporting and giving excuses which are not acceptable.
Trackin nos:-z98548224
Kindly look into the issue on urgent basis else i will escalate to consumer forum.
Rgds
[protected]

Very very poor service of dtdc... There is no update from last 3-4 days.. Even after giving complain and requesting again and again there is no response.
Please help me. Its a very urgent item and this is one of the important part of our machine.

Please do it on urgent basis... Its very very urgent...
I sebd this paecel on 27 th april by air but still not delivered

I have send my courier on 21 april 2019. Courier contains important medicine for my mother. Till date it is not delivered. I have complained it through mail, but get no response. I have tried customer toll free number but it fails to connect. I have complained regarding the same issue on national consumer forum. Complain no. Is 1294437. Please do needful.

That parcel is so important, parcel had been come before 7 days at bharatpur but no one contact me even mobile no. Is clearly mentioned on shipment slip. My address mentioned right and clear. But parcel had not delivered to my address.
Tracking no. A43814051
The tracking details clearly shows that the consignment had reached bharatpu on 25 april itself but nobody from dtdc had tried to contact me in this regard.in the consignment, my name, address and phone number was clearly mentioned.

I send my document through dtdc courier dombivali west to bhopal, madhya pradesh (My course admission form) dated 14/3/2019 but till date they (Bhopal) not received document till date. I contact dombivali west dtdc courier office but they did not give any response already one and half month pass and lost my admission chance for next year. Then i track document and i know that my document pending on bhopal hub no return my residence till date.

So i request pl solve my problem and dtdc courier pay me rs. 5000/- (Five thousand) compensation.

Thanks

Mandakini khamkar
[protected]

My track noz96710725 is showing delivery but my friend hasn't received it.
Signature copy shows accepted by father by basically that's not even his signature on copy and on site it's written watchman.
It's cheat done by dtdc office there.
Courier boy accepted he hasn't delivered when we contacted him he said we can't do anything "office se nai mila parcel"
When we raised this complaint to manager he denied this fact.
I need my parcel to be delivered and answer to this cheat
Highly unacceptable that you steal parcel.

I was supposed to get my order (Consignment no:- k[protected] delivered by today. (Please see the attachment for details)

But suddenly the status of the order is showing as 'not delivered'.

The delivery guy did not even bother to call me.

This is creating very much trouble for me as this is really an urgent delivery for me.

Please look into this matter urgently.

I'm vinodh from chennai. I sent a parcel to sri city sez in andra pradesh with dtdc as it was very near to me and that was the worst mistake i have ever done in my life. The package was booked on 26th april 2019 and the online tracker showed that it was reached the right franchise and sent out for delivery on 27th april 2019.
But the update was same until now, 5.30pm 02nd may 2019.
So i decided to call the franchise number that was given online, [protected] and the name is mr. Srikanth.
Such a irresponsible corrector i have ever came across. I have called him atleast 10 times just to receive a text msg asking me to text the issue. I did and waited for his reply for more than an hour, but nothing came. So, i decided to call him again and after 2 calls, the mobile was switched off. Later i tried calling him after 3 hrs and again it was switched off after seeing my number. He was so lethargic to deliver the parcel to my destination which was within 4 kms from his location. I'm still waiting for a resolution. I don't think i deserve it just because i choose to go with the dumbest courier service. All my attempts failed even after calling their customer services 5 times. They literally suck at their services and i strongly suggest no to go with them.
Vinodh

Booked a consignment to setu printers, kanke, ranchi, jharkand on 22.04.2019 vide h87294387 from vijayawada, andhra pradesh. Tracking history shows that the consignment is lying at ranchi hub since 24.04.19.

Complaint to customer support is registered as case number: 14399111, shows automatic response and today one mail says
1) that they have not received shipment till date we have not found any update from booking cp so we close the case.

2) this is an auto case closure update for the case number 14399111
Several communications have been sent to you requesting details for consignment number h87294387, registered under case # 14399111. But there has been no response from your end on the same. Hence the case is being effectively closed, due to lack of information to go ahead with.

Both the messages are sent by partho m gtaccu
Dtdc customer support team.

Both the mails contradict without any follow up.

[protected]@dtdc.com
Tue, apr 30, 9:15 am (2 days ago)
To me

Greetings of the day!

Thank you for writing to us. This is an auto-generated email, which confirms that your email has reached dtdc support mailbox, meant for tracking enquires only. However the case generated, will get auto closed, since a valid consignment number could not be identified.

This can happen if either:
Consignment number was not mentioned in the email.in which case, please send the same email along with only the consignment number written in the ‘subject’ field (Do not add before or after any special characters).

Or

The format was incorrect.in which case please resend your query, with only the consignment number clearly written in the ‘subject’ field of the email. Our consignment numbers are alphanumeric with 1 alphabet followed by 8 numerals, without any space in-between. Example a[protected] please do not add any other special characters to this format.

Attachmentsapr 30, 2019, 3:26 pm (2 days ago)
Sir, forget the non sense mails sent by auto generated systems, without doing any serious follow up. Do follow up with the image given as attachment.

Universal secure poly pack
May 1, 2019, 10:30 am (1 day ago)
To customersupport

Sir,

I am unable to understand why no executive has followed up my complaint. Assigning a complaint number does not end your responsibility. As per the tracking information provided by you, pin code for delivery is mentioned as 700002 by you (West bengal - cassipore), where as the pin code should be 834006, (Kanke - ranchi jharkand. Where the consignee is located. The tracking history shows that the consignment is lying at ranchi hub since 24.04.2019.

In case i do not receive any follow up and delivery of the consignment by 4th may 2019, i will be forced to approach consumer forum for damages, which note
—


Regards,

Srinivas devulapalli.

A package was sent to me in vadodara by dtdc (Tracking number p[protected] from pune on 24 april. Rs 480/- was charged for this. By 2 may it had not been received in vadodara. The tracking status had not been changed since 26 april. On enquiring today after repeated calls not being taken, it was found that there was some damage to the package and it has been lying in vadodara since 26 april.
I have been told that they will be delivering the package today (2 may).
Propel use courier service for efficiency. Dtdc is in breach of its responsibility and must compensate the sender for charges incurred.
Vadodara dtdc staff must be held responsible and some explanation be demanded of them.
The delay has cost me a great deal and i demand some action.

I booked one parcel with dtdc and i was promised will be delivered within 3 days but even after 7 days it is not delivered

Docket no is z86341262

Please help us and get it delivered. We are very disappointed with the service of dtdc. We never expect from a reputed courier service.
We sent this with dtdc so it will delivered on time. We paid more than double

Our vendor has booked one courier through dtdc on 26th april from vaapi to ranjangaon pune. Docket number d50175577
But still it has not been delivered.
On status is showing it is out for delivery from 30th april but not delivered. Reason given is "receiver not available." which completely wrong. This is our manufacturing plant in which our security is 24x7 available. I myself was present on 30th april to receive this courier.
I suppose dtdc mentions wrong information in tracking details to hide actual reasons for delay. This is very urgent courier and i must receive it today in first half.

I didn't get my parcel as the courier company says that they delivered that parcel. But i don't know they delivered where that parcel. Even they don't call me that your parcel is coming nothing. That parcel is coming from kathmandu, nepal
The parcel have important documents of mine. What should i do. The local courier office of dtdc don't know how to talk to customers. They abuse to me while i contact them (Sharanpur chowk dehradun). I want to take action on that office. I make a complaint to that branch in consumer court.