DTDC Courier & Cargo Complaints & Reviews

My consignment number is z88234707, and my package is not delivered at vadodra, gujarat. From last t2 days, it is showing the same status. Receiver's address is 6-8 km away from sorting office, and 2 days have been passed since it arrived at sorting office. I called customer care but they are not telling me why my package is not delivered and they give some other number, which are not attended even after hours of call. I have spent around 80 rupees of my mobile balance on dtdc customer care. You can feel my frustration, as this was my first experience with dtdc. I am regretting already, why i chose dtdc.

Dear sir,

This is actually 2nd time i am facing same problem.

Always online status is : not delivered. Recipient was not present.
Even though address is correct. Contact no is correct

They never call.
They never even come. Lying all the time.

Please do needful.
My one courier is still pending at kalyan nagar
Courier reference no
Dear sir,
[protected]@gmail.com

Please do needful.

Recipient info : shilpa m
Address, : kalyan nagar specialist hospital
Contact : [protected].

My courier was to come. And i have not recieved it. I got no call or noone rang a bell. I always get all couriers on time. It's written address wrong or incorrect. It's the same address i have been living since i was born. I got two couriers past two months via dtdc itself from the same company at the same address. I tried calling the customer care. There is no response. I got no information of the agent number or anything which i usually get.

My courier from jaipur to bombay... Was dispatched on 8th april 2019 but not yet delivered... After cross checking it it has been noticed someone else has signoff from courier side and said it is delivered... This i was chasing them from last week with his manager kalyan branch but behaviour was very rude and was not attended... General message-query for consignment no:-z87256892, case escalated to kalyan branch manger mr chetak... After raising complaint still waiting it...

This is to state the highly unprofessionalism shown by your firm in not providing the important documents on time leading to unforeseen consequences.
This complaint is in reference to consignment no b64028947. Which was booked on 15th of april 19 from bidar to coimbatore.
In response to non reciept of my important documents i have made n number of calls to your customer care.. Numbers mentioned at the end...
But sorry to say that your firm customer care is highly unprofessional as well as not responsive...
Due to this kind of careless n un professional behaviour they are demeaning the firm..

As i have not recieved my parcel till date which is very urgently required today... I may take a legal action against your firm for promising the service and not fullfilling it and that too with such bad attitude..
I am mailing this to supervisor as i dont feel that your working party if able enough to handle such a meager job...
I vill also make this public by posting it on online media..
Numbers are as follows
[protected]

If after this mail also your firm choose to be quite and not resolving d problem.
In that way you u are forcing me yo take legal action.

Poonam ghildiyal

Previously i had enquirie with your ahmednagar branch salse person mr. Rushikesh regarding my courier. We had finalised rate for courier.
When i went for actual booking of shipment the owner surprisingly increased the charges.
He didn't listen to our previous deal.
His behaviour was arrogant and completely irresponsible. It will ruin dtdc's image in market.
I am completely disappointed by dtdc.
I hope dtdc will take serious action against this. If not then i am worried if your business will grow with such people.

M73973485
Good shepherd street br., kottayam, kerala
Company system generats parcel delivered on 4.4.19. But parcel unauthorizedly retained by them without giving noice, and without delivering abpve parcel ordered by my daughter from muscat.
Compensation & loss claimed against delivering service.
Thomas jacob
Kadampankeril, collectote po, kottayam-2
Mob. [protected], [protected], 2302923

Dear dtdc team,
It's regarding the parcel z96239450 i sent to kolkata. By last 4 days i am getting very silly response from kolkata dtdc ([protected]) that the parcel is not traced, it's missing from lakeview branch. How can you people be so irresponsible towards customer parcel. How can a 2 kg parcel be missed from dtdc branch office. Who will be the responsible if you people have lost my parcel. Please try to search my parcel and arrange delivery. This is not the first time that the parcel is lost in kolkata dtdc.
Below is the receiver details. Please try to find out asap

Receiver address:

Mrs. Sohini sen
7b ballygunge place
Hemsuda apartments, flat 4e
Kolkata 700019
Beside 6ballygunge place restaurant

Mob: [protected]

My doc. No.-d49100351. Its dispatched on 11th april but till date i have not received. Previous month same problem i was face. Todays at 10:30am my courier is showing out of delivery but now 7:50pm i have not received my courier. I will complain to my company that plz don't send any thing from dtdc. Your r so e-responsible. Same on your service. No any value of our time na.

One parcel/packet was sent from kadapa to hyderabad on dated 15-april-2019. But to our surprise, after the lapse of 5 days, still we have not received our parcel. Very much concerned about our parcel. So kindly arrange to deliver our packet without further loss of any time. Otherwise matter will be viewed seriously and matter will be taken to higher authorities.

I have sent a courier to hyderabad on 10th april and it was out for delivery for almost 5 days. Now the consignment is redirected. The consignment was misrouted at least 3 times. Its an urgent delivery. And any of the dtdc customer services number is not working. Like not single number is available which weird then why is it even provided. The consignment number is p70153842. Please update me with the details.
Thank you.

Dear sir
Dtdc consignment no. D47704483 dt 06/04.2019
Chennai to bangalore 1pkg 38 kg
I have very needful invoice dtdc but your chennai staff ignore
My request. I have many time told him but not give any response.
I have already paid amount rs. 3700/- for this c/ment
In south indian enterprises account.
South indian enterprises
Ac no. [protected]
Ifsc hdfc0001254
So please provide me dtdc invoice for trust on dtdc

For:- k. S logistics solutions
House-309, gali-4
Basai enclave gurgaon 122001
Mail id :- [protected]@gmail.com
Gstin:- 06apepr7085p1z1

Respected sir,

My consignment no. K17308539
My parcel was not received till now and when i am calling to ask about my parcel details no one is responding to my call. They just lifting the call and disconnecting it. Is this the way you give to the customer. On 17 april 19 i was available in the same address till night 10.30pm waiting for the parcel but didn't received. When i tracked through online it was mention that the receiver was not available. If by chance i am not available then they would have hand overed to my security but nothing was done. Neither called me nor informed to my security.
I need you to take a action on this review.

My parents had sent a dtdc courier from chennai to me in kanpur with important documents. The same package had been sent twice from chennai following the acknowledgement from our side of not having mentioned mobile number on the envelope the first time. Having thereby included contact number and complete residential address exact, yet dtdc courier services chose to flee away this time with the money we spent by submitting false claims online in the status that i, as receiver had requested another date for delivery; while it never happened so. I did not get a single phone call from the dtdc concerned office here in kanpur regarding any issues. Pathetic service ever. Later they just sent it back by updating online that address incomplete or wrong cir. The origin place dtdc office at chennai is not much bothered to find out what exactly happened with our package, why it was returned back carelessly.

Product not yet delivered even after fdm. Is prepared.
It's already delayed by the booking office. Plz be very sure about that product should be delivered by tomorrow first half.
As my customer is waiting for last few days, she made payment alreday. Because of your delayed service i am getting harrased. Now this is your responsibility to make your service fast and do the delivery asap.

Sir,
Sir,
I have sent courier from dtdc courier, thadagam road, coimbatore to sankaran kovil, tirunelveli. But the courier is being wrongly directed to madurai and it is not delivered yet. I have given the pincode as 627756. My shipment tracking number is f11360956. Kindly, redirect the courier and deliver it to the following address.

A ramya rani,
718 (Upstairs),
Bharathiar street,
N. G. O.'a' colony,
Sankarankovil
Tirunelveli district-627756

I had a very vad experience with the service.
They dont even respond for calls
I did not get my courier delivered.
When i asked for the same, they said that they wont deliver and that i should come to their office and pick up.
How can they be so irresponsible.
And they are very rash on phone.
And when i went for collecting it they charged me extra money for delivering it.
I had to give the money because it was an urgent courier.

My parcel has reached the dtdc courier service at puthiyathura thiruvananthapuram on 16th. They informed me but i am not available for 2 days that i have told them and requested to keep the same till i come and collect it. When i went there on 18th, it was found that the parcel was received by some one who i don't know. It is an irresponsible activity from the courier side. On enquiry, a man called dayanandan was received my courier. I never authorize anybody to receive it. The courier agent not verified the genunity or even collect the phone number of him. Tracking no. Z95429778.

Courier has not been delivered to the address 10 days after receiving the facility. upon contacting local office, they have found the courier after 30 minutes of exercise and the envelope has been found in opened condition.

Mrs. Khushbu told me that you have given us courier in such condition. Mr. Jitendra has told that courier was not delivered because in that area we delivered once in a week.

Coming to the point, your service was so pathetic and your personal has opened up parcel. also one or two sample was found to be misplaced. And the more pathetic thing, DTDC courier service personal says this is given at the time of registration.

This is with regards to my shipment tracking no z94040742, we have not received any shipment so far. We also called dtdc representative to check the status he told us the item is missing and they are checking the details. However, when we checked the dtdc website to track the details it was showing that item is already delivered which is completely inaccurate. We tried calling the regional office 'indore' and sent an e-mail to the customer service but so far no response.