DTDC Courier & Cargo Complaints & Reviews

The dtdc office gumtala amritsar refused to deliver the package tracking number k18382830 saying we are out of their delivery network. I m situated just under 4 kms from their office... I[censored] r not going to give door to door delivery why does your company take the packages. This has been a consistent problem just with your company. Its inconvenient to go to your every time someone sends a package through your courier service... Its pathetic... Not expected from company likes dtdc

My consignment with tracking no[protected] was shipped from perth to new delhi 10 days back. Before sending the luggage i weighed it was 13 kg so i paid aud 170 but 2 days later i was asked to 53 aud more as they said there was a discrepancy in weight which i did not understand as my luggage was under the limit of 15 kg but still i paid. At the time of filling the documents i asked your agents that my luggage has all the used and old things so there is no value of it beacuse all of them are worn many times likes clothes and slippers but they said i cant write nil value in declaration so ishould write any random amount but they will not charge any customs on it as this is old stuff. Now 2 days back i received a call from dtdc to pay inr 7000 for customs. I mean are you guys cheating and misguiding people? I sent that luggage because it was excess baggage so i thought if i take it along with me it will cost me more on flight so i considered your company. But you have increased it to that level which is not even the cost of the whole luggage. I feel like a stupid to give you my luggage. It has nothing in it apart from the used clothes and slippers why should i pay 20000 inr to get it here. I clearly asked your agents that it has nothing new so are your sure there wont be any problem in india she said just write that it has used and old stuff and put a random value in it now your agent in india says why did i put a value over it when it was old ans used. Whom do you want me to listen to, your agent in australia or india, because one of them dont know their jobs clearly and i will not become a stupid if someone else has done a mistake. So please send my bags as i am not going to pay for your mistake.

I was expecting a consignment in varthur (Bangalore) from electronic city (Bangalore) via tracking id b63121093 and b63120715, which being sent from electronic city on 1st april & 10 april 2019 respectively.. It has not been delivered yet and in dtdc tracking website, it shows "consignment redirected".

I have ordered baby food and almost waiting from past 10 days.

I have booked a courier from calcutta to jaipur, the tracking id is k31317083. This was booked on 9/04/2019 and 2 days later still no data available while tracking it. Kindly help as this consignment is very urgent to be delivered. Trying to call the dtdc but to no avail as not able to connect with the phone number given in the reciept. Kindly do the needful and get the courier delivered. Thanks.

DTDC Courier & Cargo — courier undelivered


My courier was shipped on 30/03/2019 from Bhiwadi to Bhopal.And from 11 days i have been waiting for my courier .The status was transit for last 10 days we have complaint 220 to 25 times by customer care phone but not any positive response is in your side, who is the responsible for this type of silly mistake why not received the shipment till date,
please give positive replay asap otherwise we are going to consumer form.
we deals lots of customer but this type awareness customer not seen in my 35 years carrier.

my docket no is D33603237

My courier was shipped on 04/04/2019 from coimbatore to bangalore. And from 3 days i have been waiting for my courier. The status was out for delivery for 2 daays and finally they have updated the status to undelivered (Receiver not available).

My mobile has signal all the time and if any calls comes when there is no signal, i get a message saying that i had a missed call.

But i never got any call or message...

Have courier some garments through dtdc services. But officers are rude and not up to the mark, even they are not bothering that we are on the other side of the phone and they put the phone off or talk like a un-litrate people. If we ring again than they not pick up or if they pick up than very rudely say, it will deliver soon. Even you paid extra money for the same. Very pathetic service.

Hello!

This is with reference to my package (Consignment no. : v[protected]. I am really furious and frustrated because of the inconvenience caused to me due to the delay in delivery of my package and false promise by your staff. I was assured my package would be delivered to me the same day and i even paid an extra 450 rupees for the same. Now its been 2 days and i am still waiting for my package to be delivered as promised. I had also like to highlight that your staff at the dehradun centre is completely unprofessional and doesn’t have any work ethics. Please call me asap to resolve tbis matter and i also want a refund of the extra money which i paid for the same day delivery!

Regards,
Gokul papola
[protected]

I booked a courier on 06/04/2019 from namakkal, tamilnadu to haythanagar, hyderabad. My shipment id is c88652163. I have written the address of the receiver correctly, also i had mentioned the phone number of the receiver. However, my shipment status is shown as "not delivered (Address incomplete or wrong - (Cir)". Whether the dtdc will try to deliver again or send the courier back to the sender?

I have done parcels from bangalore to Pudukkottai, tamilnadu. Its got too late to deliver, one week its took to deliver, its not fair at all, if i am asking they are saying, its out for delivery, or it will be reaching within one day. If i contact, nearest office in native, they are saying its not received at all. In bangalore they are saying, we have sended, in between who made delay, I don't know, to whom i have to question. Customer care also, not at all responding, properly, i have mailed for them also, atleast proper response should be there. And finally what i have received the parcels, bags and suitcases got damaged, and things inside also become collapsed.

I have done parcel from bangalore to tamilnadu, it tooks more than one week for return, nobody response properly. Even i tried for customer care also, i have received a auto reply message, after that there is no response from them also. And tracking number is not at all working only. If i am asking those persons, they are saying, no its out for delivery. If i am calling Bangalore they are saying, we have sended, my native they are saying, we have not received yet. In between who has made delay, I don't know, if i am asking my native office, they are saying, what we can do sir. And my parcels received with full damage, inside things and all collapsed, even with my dresses i kept some things also, everything collapsed and damaged my dresses also. Bags and all became very worst

I have done 2 parcels one from bangalore to pattukkottai, and another one from, bangalore to pudukkottai, i have done on march 31st 2019. Maximum it will take 2 days, not more than that, and they charged so costly. After 2 days i am continuously calling to the customer call center, email also, there is no response, and my tracking no also it has came invali, if i am calling bangalore they are saying, it has reached, if i am asking my native place, ther are saying its not at all reached. Very worst service, now last two days tracking no is working, and it showing booked on april 5th, thats too fake. And our parcels reached today only, my suitcase and all broken, and some other bags i have kepted some things, everything became collapsed. They have not handled properly, due to that my bags also became worst, and inside the dresses and things, everything became spoiled.

My family parcel me a mobile phone through DTDC service which was stolen in between and i did not get it till now. someone stolen the mobile and put a stone in place of that when delivery boy come to me i refused to accept that parcel beacause the packet was damaged and opened .. when delivery boy open it in front of me then we found a stone in place of mobile. i called the region office Hyderabad but their response is poor they were misguiding me by saying that it was not their mistake .The packet has to be delivered from Saharanpur branch to Hyderabad which is not delivered till now.
my mobile is stolen and its your company responsibility to deliver the product safely. I want my mobile phone back as soon as possible

Respected Sir/Madam

This is to bring in your kind attention that I had booked an article through DTDC EXPRESS LIMITED, BOOTH NO - 68, BASEMENT OF AXIS BANK, PHASE -6, MOHALI, PUNJAB on 24th December 2018 to New Delhi. Docket no. For the booking is - Z82512289, which is untracebale on the website. It was suppose to reach by 27th December, as told by the owner of the branch. However they misplaced the article and could find till now. I tried to communicate many times to find out my article and finally they told me that it is lost and we cannot do anything regarding this. In this regard I send them a proper legal notice which they received as well and behaved badly with me after that and stopped the conversation as well. Till now there is no support from the courier service which is unacceptable.
Hence I have raised a complaint in NATIONAL CONSUMER FORUM. The complaint docket no. is - 1249698.
This is for your kind information and necessary action.
Thank you.

PRAKASH.

Hi. I had purchased s9 plus last year in march and along with it i was sold additional warranty that covers screen damages liquid pilferage and other such damages which are not covered in normal warranty. I paid approx 500 dhs for it.
I have been actually cheated by the sales representative as in the first place this not a warranty, it's insurance. Second they told me that in case of such damages they repair it for free which is not the case. Alliance is charging a service fee of 210 dhs. Thirdly they said if you don't want to repair it, you can pay 500 dhs more and take a new device. However, the fact is that it is not me who decides repair or replacement.

I need the commitment to be fulfilled as this the second case of this kind.

Thanks

I have sent a courier on 05-04-19 doc no.
A43413237 from jamnagar to ahmedabad. The ahmedabad head office has failed to deliver the consignment even today at 9th april. There is no positive response also. The consignment contains very crucial and time bound documents. But your ahmedabad head office is not serious about the complaint. Please look into to resolve the matter on sos
Regards
Jeetesh pabari

Sir yesterday a parcel was booked for delivery from mumbai to medinipur, west bengal. Track id is m74360340. Its showing no data available from yesterday till now in tracking section of website! Please can you resolve! My contact no is [protected] and mail address - [protected]@live.com. Its very urgent sir! Please help me to get the parcel! I need it as fast as possible! A very heartily request!

On 26th march item was booked at chengalpet and on 29th march it has been reached to suryapet branch (Based on dtdc track system enquiry). The suryapet branch is 50 km far away from my address. But, still the item was not received.

I have already enquired in suryapet branch over phone. But, no result.
For your information : my courier details were given below.

Track no: c88319701
Package contains: clothing

Respected sir,
Regarding my consignment no z98526297 of dtdc courier service. The item was not delivered at my destination stating there is no service at my address. Then why was my courier accepted on that address from the sender. The courier boy informs me to collect the courier 12 kms away from my residence in 10 mins despite me paying the full courier charges till my residence. I had to travel a distance of 12 kms to collect the courier since it was my daughters book. If dtdc courier had not accepted the parcel the company could have chosen some other source to deliver the item. The local company owner also replies that there is no service on the pin code but if no service why accepted the parcel. The amount of pain caused to me is not acceptable from such a reputed courier service. The above has occurred to me couple of times. Thank you.

I have sent a courier to rangampeta, tirupati on 4-4-19. But i did'nt recieved my courier but when i tracked my courier in internet it is showing that the delivery is successful. My consignment no:h86853154. When i went to the courier office in tirupati they gave a no. Of delivery boy:[protected]. But it is out of coverage area. My name is santhosha mounika. The courier has to be delivered to sree vidyanikethan hostels, lumbini block, room no:705. It is very valuable courier for me. Dtdc is a fraud courier team if it don't return my courier.