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DTDC Courier & Cargo Complaints & Reviews

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Updated: Mar 23, 2026

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DTDC Courier & Cargo reviews & complaints page 273

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Address: Dravid nagar, Indore, Madhya Pradesh, 452002

Website: www.dtdc.in/tracking_query_form.asp

Hi

I have send 2 important documents to pebc canada

With tracking number
N20573936
N20564035

When you track it both states that it has been delivered but it has not received by authority (They have confirmed me 3 times)

This documents is with respect to my exam
To raise the documents it requires money and time. I have put lot of effort to get this done.

Its 2 months they have not received the documents.

Where as after this i have couriered other documents from other service provider it has been received an acknowledged by them.

Please sort this problem asap

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Rajeev Saxena

from Delhi, Delhi

Mar 20, 2019

Consignment no D50035284
Status from 17.03.19 is not showing till time. 19.03.19 & 2.30 PM.

As per commitment by courier today must be delivered.

Hence it may be registered.

D

Dylan Dsouza

from Mumbai, Maharashtra

Mar 20, 2019

Redeemed up miles for portronics sound bar on 9march 2019.after tracking the AWB from dtdc its showing me date of dispatch from facility on 16th March and date of delivery on 18th March delivered at hissar haryana while the delivery should be in Mumbai.while I have the confirmation mail from jet about my product details.

K

Kumar Rider

Mar 20, 2019

I have canceled your order then also you are contacting me 4 times a day.i have submitted my once then why they are contacting me your dilevery services can't understand at one time.

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The consignment despatched from Chennai on 11th March. Still it is not reached me. The consignment reached whitefield branch by 14th. But delivery was not intiated at all. After making many calls. For the past 2 days. The status is out for delivery. But I haven't received single call or they didn't come for delivery too. But the 18th they have updated customer refused delivery. What does it mean?? When I am waiting for the parcel. Today again same story . Receiver not available... what is happening with dtdc. If you couldn't deliver a parcel or consignment properly.. why do you intiate booking. Highly disgusting

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Ishan7697

Mar 20, 2019

My consignment no. K31627279 was to be delivered at 13/03/2019but still its atatus is showing transit as it is imp. To be reached i gave the parcel on 09/03/2019. But it is still not delivered and even the cuourier man named swastika courier at kolkata told that it will reach by 13/03/2019.

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My package with consignment# d49695135 was out for delivery but it is not delivered and the consignment is redirected. I am not what does that mean? I need this package to be delivered as soon as possible. Please look into this. It is very frustrating. Please provide correct details as where is the package and when would it be delivered?

The tracking details clearly shows that the consignment had reached baraut on 19th march itself but nobody from dtdc had tried to contact me in this regard.in the consignment, my name, address and phone number was clearly mentioned, which i have a photo with me.

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Address: SHIV SHAMBHU INDUSTRIAL ESTATE, BEHIND VINAYAK MARBL Near Jogani Mata Mandir (Circle),, Surat, Gujarat, 395007

My tracking number is d50173634, kindly let me know where is my parcel.

Parcel dispatched on 15th of march but still no update available on site, so i want to know where is my parcel and it'll be delivered, i am worried about my parcel

Let me know the status of my parcel as soon as possible

My ail id is ashima. [protected]@gmail.com.
Contact - [protected]

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Address: DUNCAN BASTI, Dimapur, Nagaland, 797112

I have initiated a return since your service in dimapur was closed. I initiated return to my utter dismay it is still not in the process. Shipment no n96945691. No return number was also provided to me. I was instead ask to come to another state to collect my stuff. Customers should be informed in advance if your office is closed and no more functional.

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Sharuk Sparks

Mar 19, 2019

13th March product was booked in dwaraka Delhi. Today mng in tracking details shown the product in ongole but now the product was not delivered to my address. In tracking details showing address is incomplete(un delivered).plzz resend the product to my address

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Address: 8th Floor, Tower 1, Okaya Centre, Noida Sector 62, Gautam Buddh Nagar, Uttar Pradesh

We had made a shipment of a lithium ion battery via consignment number d48406496 dated 15th march, 2019. The battery was delivered on 18th march but in a badly damaged condition. The battery has become totally unusable now and we are answerable now to our clients. We want to hear from you what happened during transit and why proper care was not taken during transit.

We need full compensation for the damages and need to speak to the highest authority to lodge the strongest possible complaint.

Regards,
Rajesh raman
Aeris communication

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Address: 410/3 P.S.Road, MADHUGARH, Dumdum, Kolkata, West Bengal, 700030

The tracking id (Dtdc) for my shipment from prepladder is: d49341939.

The tracking details showing that the attempted delivery failed because of wrong/incomplete address.
1) i got no message from the courier service that my notes are out for delivery today, and there was no update in the tracking details until tonight.
2) the address i put was completely right, even a previous shipment from the same sender was...

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Address: Bangalore, Karnataka

I submitted my parcel on 15th march and it's still undelivered. They said it will delivered within 3 days but it's been 5 days. The unprofessional dtdc employees keep the receiver apart so as to avoid customer support and the email is useless. I regret for using this so called dtdc courier service. None of the phone nos. Work properly. Dtdc is highly unprofessional.

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Sharuk Sparks

Mar 19, 2019

13th March product was booked in dwaraka Delhi. Today mng in tracking details shown the product in ongole but now the product was not delivered to my address. In tracking details showing address is incomplete(un delivered).plzz resend the product to my address

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Address: 160071

I was expected to receive a courier having consignment number z64861084 which is show as invalid. This has been courier to me on 15-16 jan and this is untraceable. There is no customer care number on which i can talk. Please provide me your assistance because the product which is couriered, required urgently.
As we also talked to courier agency, they are not providing any help.
Here i am attaching the copy of receipt.

You can contact me on
[protected]@gmail.com

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I am not satisfied with your service and your commitment . You are charging very high delivery charges as compare to all other courier service companies. You are making misuse of your goodwill by charging too high charges and not ensuring delivery on time as per the commitment . We will not `buy any service from you in future because of your poor behaviour with us . Its very disappointing that having a good goodwill you are not taking care of your customer . Till now ( date - 18/ 03 /2019, time - 6:45 pm ) i did not received my order ( consignment no. - G[protected].

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Address: Kamdhenu, 1st cross lane, lokhandwala complex Andheri west, Mumbai City, Maharashtra, 400053

Dear team,

This is with reference to courier no – v51429851 sent from mumbai to dehradun on 4th march 2019.

I have courier 700 grams handbag – for which i have paid rs 570 as courier charges.

The agent available there said rs300 for normal courier and for insurance courier rs 570.

Since my bag for expensive bag rs 3500 – i preferred to go with insurance courier.

The bag was delivered molded and has changed the shape only.

Now when i am approaching the agent about the condition he is saying we do not refund for damage – only lost items are refunded.

If it is so – why he did not mentioned this at the time of taking the order???

He is also dying for insurance courier. It is the responsibility of the agent present there to do proper packing of the item & he is saying aapne packing kaise kiya tha though i have not done the packing.

He also asked me to bring all packing item from outside and then he did the packing. There is complete misrepresentation which is not at all acceptable.

Request you to please look into the same.

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Div09

from New Delhi, Delhi

Mar 19, 2019

Greetings!

I had sent a courier via the services of DTDC to Ramgarh in Rajasthan. It's been over a week, and the tracking portal hasn't been updated yet. This is a very lousy service.

I need the immediate tracking of my parcel. It was a set of important documents.

AWB Number: Z85786748

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Address: Dibrugarh, Thana Chari Ali, Dibrugarh, Assam, 786001

Website: www.dtdc.in/tracking/tracking_results.asp

My parcel didn't receive by it's receiver though in it's official website tracking it shows received destination hub. My receipt tracking number is k18055184. Sending guwahati to dibrugarh. Please work on it's service quality. This need to be fix up. The delivery man also misbehaved the lady receiver when she asked about the parcel with the receipt number. As we do many transactions before with dtdc service she had the delivery man's number
His name is thomas nag. His contact number is [protected] the delivery man shows aggressive behavior.

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Address: Shajapur, Madhya Pradesh, 465001

I have sent important documents to my son vivek tiwari from shajapur, madhya pradesh to gurgaon. Docket no is m73757676, which is still not received but your tracking site is showing successfully delivered. That is totally false.
This document is very important, please take action against delivery boy & hand over couriered document immediately.
Jp tiwari
Ose pvt ltd
Village & post - sunera
District - shajapur, m. P.
Pin - 465001
Mobile - [protected]

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Address: Ernakulam, Kerala

I dispatched an item through dtdc blue service consign no. (V[protected] for urgent delivery. But still item didn’t delivered even after three working days. It’s showing very poor and irresponsible service o[censored]r establishment. Destination pin code is 581308, naval base karwar, uttar karnataka but the tracking system shows incorrect pin code. The item must be delivered by tomorrow itself otherwise i will proceed to consumer court

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Address: 8.5.404 near saigopal weigh bridge ..NH5, Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524121

I have booked a courier from navodaya publications hyderabad.
Consignment no h12634654
To sullurpet 524121.
My house is hardly one furlong distance from courier office. All couriers like bluedart, amazon, fedex deliver to home. But dtdc are not delivering. Having paid rs 60 towards shipping i am forced to gi to dtdc to collect. I am feeling sorry for having opted to dtdc when navodaya asked for courier.in future i opt for other couriers. Not satisfied with your service.
Satyanarayana ponnaluri
[protected]
Satya. [protected]@gmail.com

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Address: Park Street, Kolkata, West Bengal, Kolkata, West Bengal, 700017

Hello,
I am filing a complaint against dtdc park street. They charged us rs. 330 in order to provide excellent customer service and gave us repeated assurances that the package won't be damaged at the least bit. However, on receiving the package, my client finds that it is damaged, it has holes due to the stapler pins, it was crushed at one side, and my client was very disappointed after receiving it. On questioning the employees of dtdc park street, they refused to take responsibility, and behaved really unprofessionally with us. They claim that the client shouldn't have received the package. However, isn't it obvious that a person won't make the delivery agent stand in front of them and open it to check if it's alright? The excuse is immature and unprofessional. They had also promised us to pack it with the exclusive premium package, but all i found was that the envelope was wrapped with sellotape. I did not expect the services to be like this. Attached along with this mail are the photos of the product that my client received. I am also providing the phone number of the branch i'm talking about. I will really be contented if this problem is looked into. I lost rs. 330 because of it.

Thank you.

Phone number of dtdc park street - +[protected]

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Address: D'souza Residency, 36A ramaswamy layout, shantipura, Electronic city phase 2, 560100

I have been waiting for my parcel now since 5 dans. On the first day he call me i have asked him to come at 12h30 so that i will be able to collect my parcel after that he never call i have tried calling him back but no replies. On tuesday a lady calles me and told me if i am not comming to dtdc office to take my parcel she will return it, si i have asked for the address that lady dis not gave me. On wednesday i went to bomasandra dtdc asking for my parcel they told me my parcel is no more with them but it is with another dtdc office and once they will get the parcel they will send someone for delivery. Since then no calls, no messages. And today saturday, the delivery guy said he is not finding my address once again, so i gave him the landmark he started shouting and talking to me anyhow and shut down the call after telling me if i want the parcel i should come to their office.
This is the number : +91 [protected]

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Address: Bangalore, Karnataka

I am extremely disappointed at the service of dtdc inflicting damage in transit to the consignment.
I had booked 4 utensils on 09.03.19 (Consignment no d[protected] at dtdc, city centre, doctor's colony, durgapur. Wb. The amount paid was rs 2000 and was duly insured for rs 10000.
Unfortunately, the consignment was received on 13.03.19 but on opening the package, it was discovered that 3 of the 4 utensils sent were damaged (Extreme bad handling had resulted in deep dents to the three containers).
I have spent rs 993 in rectifying the same at the local utensil wala for which no receipt is available.
Kindly arrange to remit the charges to me. It is unpardonable that a reputed courier firm handles consignments this way.

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rakesh jakhmola

Sep 14, 2020

I am raising complain for damaged delivery of laptop during the transit to janak puri, new delhi. Courrier booked from your dtdc outlet at khanda colony, new panvel, navi-mumbai. The outlet here is arguing and not accepting the mishandling during transit. I am hopeless now with the conversation at this dtdc outlet. My docket no is- v90199416, dated 10.09.2020 and received at new delhi on 12.09.2020 in damaged condition.
Damages:- laptop (acer) screen display monitor got cracked during transit. Replaced the screen monitor, which cost us rs 4200 at new delhi today itself after delivery (12.09.2020).
Very poor service by dtdc as item delivered in damaged condition. Which cost me rs 4200 for monitor display replacement and charge of courrier taken was rs 2100.
We are very much upset by the service provided by dtdc and people are very irresponsible and even dtdc outlet herte not ready to listen my complain.
So, i am submitting the complain here for your kind consideration and to do needful.
This mail is to regiter a complain against dtdc india.
I am lodgging this complain the same day today (12.09.2020) after damaged delivery at destination, janakpuri, new delhi.
Now my experience is dtdc is extreamly poor and highly irresponsible service. I booked this laptop(acer) to bee delivered to my brother-in-law mr sunil dobriyal for janakpuri, new delhi, a well known landmark.
Sir, please attend my complain and do needful at your end.
Thanking you
with warm regards
rakesh jakhmola
khanda colony, new panvel
navi mum, bai-410206

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Address: 560066

Hi,

Tracking number : V52355540

I sent a photo frame from Bangalore to Cochin on 13th March 19. I had even mentioned it as a photo frame and handle with care sticker was attached to the box.

But when the parcel was received, it was completely broken. Even though the parcel was packed property the item got broke.

The parcel was received today 15 March 19 at Cochin.

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Address: Mysore, 571602

M[protected] the courier was stuck in mysore dtdc until 28th feb, when we tried calling and asking for status, the status on the ewebsite changed to delivered and no proof of delivery available. We haven't received the parcel. Where is my parcel?
Where is the proof of delivery and the recipient name if the status shows delivered?
How did the status automatically change to delivered without even the delivery happen?

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