DTDC Courier & Cargo Complaints & Reviews

Dear sir/madam,
We are sent one parcel from gurumatkal (Ka) to chennai (Tn). That parcel received and open on march 5th, but that time 2 materials are missing due to that box was broken and tap wounded from your end. Kindly check the attachment.
It has 8 items sent but received only 6 items.
Kindly check and revert on priority.
Docket no: d46603085

To address:
Dineshkumar,
Siemens gamesa renewable power pvt ltd.
No.489 gnt road, thandal kazhani village, vadagarai post,
Redhills, chennai-600052, tamilnadu, india.
Mob no: [protected].

Hi,
I have sold my note 8 on[protected] and its been 24-hours past the pickup and i have not yet received the payment for the same. This is already 12-hours past the promised payment time limit.
Service number is mpmtf1301649.
Pickup agent partner id is yjzlr8as.
Customer care does not respond to calls or chats anymore, so no option in that way to do a follow up call or so.
Thanking you.

A courier was sent from chandigarh to sri ganganagar by my friend. This the the fifth time they have denied to deliver the package to muly home address. They rudely asked me to collect it from their office. They are arrogant and utterly unprofessional. Always the experience is horrible. I’m waiting to see how you gonna deal with it. Similar thing happened with my brother and father, the courier was received byva third person, it was sent by a bank. Imagine, they denied to deliver the courier at our home address. Some one else had to pick it from thier office. When we told them we’ll file complaint they said go ahead but we’ll not deliver it to your house.

My courier was not delivered although it is 11th day. Customer service is also pathetic as no one is answering me correctly. Everyone just says that they will update u about status. Courier has medicines for my mother. Everymonth medicines will be sent in a week advance. This time its 11 days and continuing. Those medicines are hard to get in my town and surroundings.

My mother couriered clothes, dry fruits and a pair of rayban shades to me worth over rs.5000. When i received the courier today, it weighed pretty light and on opening the courier i found the courier was missing my rayban shades. I am a law student studying in jindal global law school and wanted my shades from home. My mother sent it for this specificities purpose. It was very expensive and precious to me. The fact that dtdc could cheat em in this fashion and step the contents of my courier is behaviour deserving abhorrence. I need my sunglass back and need dtdc to relocate it at the earliest.

Consignment number-k31498878

Hi all,
Consignment no - b61806332.
I had sent a courier from marathahalli branch, bengaluru on 12th feb, 2019 to dimapur (Pin code - 797112).
I kept record of the track regularly but i could see it wont go beyond guwahati and return back.
After waiting for so long for the customer support, i would get someone online and they won't reply to any queries but just dictate the status (I too can see what has been written).
They were unaware where my parcel is. Such a horrendous customer service. The customer support is very harsh and gets irked instantly if asked for any queries. I tried calling the origin branch too. Everytime they would reply that there's no internet service as of now (Suprisingly) and will call back but never reverted. Once the customer supoort replied, the courier has been sent to a non serviceable area so the delay in delivery.
But isn't it your responsibility to check it before sending the courier. The origin branch member checked before sending and told me it would take a week to get the item delivered.
Calling the customer support multiple times and mailing them twice, i was not getting trace of my parcel at all. I then had to tweet to get response from the dtdc support. Only then i came to know it has arrived back to the origin after 20 days.

When i went to the origin, the guy in the dtdc store denied of any parcel that had returned back. He was opposing that my courier has been delivered and was least interested in my concerns. When i confronted vehemently, he then went to search for the parcel and got it.
Such an irresponsible behaviour.

And then the main part, when i asked for the refund. He refused to give me.
I asked twice thrice for it but he refused adamantly.
Well, please explain me the logic.
Firstly, how comes you don't refund the customer's money if your service delivery was not successful.
Secondly, it's your responsibility to check if an area is serviceable or not before sending the parcel. Oh just for your information there are 2 3 branches in dimapur (797112). How on earth does it become non serviceable albiet shaving 2 3 branches?

How comes you don't refund the amount in these circumstances?
Why charging the customer albeit not being successful in delivering the courier?
Why charge customer for such a pathetic and horrendous service?

Moreover the parcel was urgent. But thanks to your service!

I will be glad enough if i receive my refund (₹ 450) along with the extra expenses incurred.
Else i will have to take a stern action and complain in the consumer forum.

P. S. Trying to attach the photo of the receipt but facing some issues.

Hi i sent a packet on from delhi to varanasi on 6th march but it has not been delivered till 11 th march. It must has been delivered on 8th march only why are you taking so much time?
Consignee name : amod prakash
Awb no. Z84470741
Address : 53 bhuddha vihar, nadedsar
Cantonment road
Varanasi 221002
Ph no. : [protected] /[protected]

Pls reply it is urgent document.

The above consignment no. H84699234 was booked at your dtdc koritepad branch guntur was not delivered to me till date. I have given a mail to your customer support team and also had telephone conversation with your customer care staff at hyderabad, but there is no proper reply and they told me to contact the branch where the courier was booked consignment contains a very important document to be submitted before 13th of this month. I request your highly rated courier office all over to take appropriate action to deliver the consignment at the earliest to keep your reputation in courier services in india and abroad, and intiate action against the concerned will be highly appreciated.

Kind regards
Narayana rao r
Visakhapatnam

My consignment number is cnp3392955,
And my package is not delivered at
Mr rakesh sharma, # 88, varite india pvt lmt. Ground floor, sector 44 gurugram, harayana - 122002 from last one and half months. I called customer care but they are not telling me why my package is not delivered and they give some other number, which are not attended even after hours of call. I have parceled some imp documents which was suppose to be get delivered on time before the last date of submission. When i tried reaching the point of contact - [protected] he wont properly reply.

Dear sir,
This is pardeep kumar.
I want to log a complaint against dtdc courier franchisee partner located at sector 55 ghata more gurgaon.
They forced me to use fast courier service with over charges.
My package was under 100 grams and not expensive one and it suppose to be book for rs. 35/- but they asking rs. 240/-. When i refused to use fast service they didn't book my parcel.
Centre contact number [protected]
My contact no. [protected]

Greetings!

I had sent some important documents to a governing body in rajasthan on march 08, 2019 via your courier services' centre near dwarka more metro station.

There is no update on the status of the courier on the tracking portal as yet.

Please resolve this at the earliest.

Awb: z85786748

My booking number is c87637787. After tracking this booking number it says that the product has been delivered to a person named jyothi. We dint receive any call during delivery or after delivery of the parcel. The parcel was delivered by feb 23rd but we dint receive the parcel yet. Kindly, check with the courier incharge at vizag and sort out this problem as the parcel contains an important material.

Please take necessary action for my area to deliver courier in working hrs from 10:00am to 6:00pm. Actually earlier it was good but now as delivery from kona warehouse branch. So they already update delivered without delivey and coming after 8:00pm or 9:00pm after 1-3days as per their wish. Now they are not doing delivery and update that refused by customer. So please change branch to deliver my address. It is good if it will deliver by kadamtala branch

I'm trying to. Track my package but no data is been updated on the tracking status and the delivery is taking too much of time.. More than 7-8 days..
This not okay
To track it I have to go to the Centre of dtdc it's around 10kms away from me..
It's too disappointing no other couriers services did like that..
No customer care service no other services why to waste someone others time it should be done fast..
I tracked my package and since 2 days I'm seeing that the package stays at only one place.. Is that okay...
What's wrong with you guys??
We do have works we do have to go..
You should do it soon at the sake of customers..
But it is too disappointing..

Hi team,
I was working in wipro ltd and company has send one gift to me via dtdc. I have received call from dtdc outlet last week and mentioned my courier has arrived at there outlet. I request them to send to my home as i have clearly mentioned the address while shipping. Payyavoor dtdc outlet kept with them for 3 days and sent back without passing to my home. There is no single way to get that courier as i am out of wipro ltd. This is the mistake of delivery team. Please contact me for further details
[protected]
[protected]@gmail.com
Order i'd
I[protected]

Please give response asap

P48671949 docket no dated 02/11/18 was.lost by dtdc handler pune and showing wrong online update its delivered .earlier he admitted that material losted by his delivery man but not giving any kind op comprised amount and showing wrong on line update that material delivered, also raised complain o. Dtdc site but no reply .
Bogus courier service and not reliable people .

Greetings!

I had sent a courier to my bangalore facilities on february 27, 2019.
It was a light weight package and was booked in express service.

The courier hasn't reached bangalore yet. And when i checked on the tracking portal of dtdc, it was shown that the courier was delivered on 28th february, 2019.

As it was an important and urgent package, kindly help me with its whereabouts at the earliest.

Awb number: z83512139

Respected sir /maam,
I sent a material on 1 march from madanapalle to solan and till now i cnt receive. When i check it shows baddi to ambala and ambala to baddi. Please check as soon as possible. My tracking no. Is h82347488. When i called the dtdc solan and baddi. No response from all side. Today 8 days over but my material cant reach. Please solve this issue as soon as possible. I hope it will solve quickly.
Thanking you
Gaurav bhalla
[protected]

Received a parcel with one item missing. The parcel was wrapped in a thin plastic sheet, upon opening the plastic sheet the box inside was torn and a item is missing. We suspect it is stolen.
The details of the parcel received as under;
AWB NO: D70517333
REF No: 1904477
Please investigate the issue, and let us know the details.

Dear sir,
I book my dtdc courier on[protected] and it was supposed to deliver on[protected].
Sir, that was a very important document and dtdc courier service charged high for delivery within stipulated time.in spite of high charging they were failed to deliver my document in time.
So sir, please look into this matter and do the needful and oblige.
With regards
Biswajit chaterjee

Consignment no-v52125823

Booking date[protected]

What is the purpose o[censored]rgent delivery assurance and high charge for deliver in time.