DTDC Courier & Cargo Complaints & Reviews

The consignment was sent from Chennai on 24th Jan'19 in the evening. It was showing reached to the Pune camp HUB on 25th. 26th Jan was leave and 27th was Sunday so wasn't sent to me. It was out for delivery since 12.30 pm on 28th Jan and didn't see reaching to me till evening. When I was tracking the status then it showed that it couldn't be delivered to due to incorrect address. I don't understand whether we are in primitive ages where there are no phone numbers. They didn't try to reach me to confirm my delivery. This is so unprofessional and irresponsible. I also didn't receive any message containing courier center details or any phone number so that can reach them. I tried calling random centers in my area and all of them ignored me or not ready to help. There are also no working customer care number. How can a company run like this. This is not the 1st time have such experience with DTDC. It was always the case. I just want my consignment to be delivered to me on priority.

Dear sir/madam,
Case#13589513, subject:tracking no: d49041144
Case number #1358969: tracking no: d49041144

One of my order through amazon was shipped by dtdc vide tracking id d49041144, which reached jammu on 25/01/2019 and since then it was with jammu office till today but did not deliver and send back today. They also updated two wrong delivery updated on 25/1/19 and 27/1/19, but when i spoke to mr aalam choudhary in jammu office yesterday about delivery, he told that this is wrong update as today is sunday and office is closed, call me on monday. When i called today, he said that parcel has been send back as we will not deliver to my address and if i wish to receive it, i have to go to nanak nagar office, which i do not know. When i said why not to deliver to given address, they rudely said to go for complaint, nothing is going to happen us as we have lot of work.
Now tell me if you do nt deliver and have lot of work, then why do you accept shipment? Why your boys are so arrogant? Do you have some professional ethics how to deal with public? Why do you waste time if not competent enough to deliver? If you really bother about your own service, pl take task these jammu arrogant boys, else shut your service so that public is not harassed. This is really very shameful happening that once a very trustworthy shipping agency has abruptly changed its way of working
I value time and you have wasted my precious time of one week, which is highly regrettable
Hope action is taken and service is improved
Regards,
Prof. Mir

Product not delivered.i couriered my phone from hebbal bengluru branch to srinagar j&k on jan 19 2019 .. my parcel cosisted of mobile phone realme 2 pro with price of 13999, they have mentioned parcel as medicine with cost of 800.my product tracking shows in transit but havent recieved yet ... it has been too long. as it takes on 2 days to get delivered... tracking id : B60859240.. i want my phone .. phone cost is 14000. i want my parcel to be delivered soon or pay me the whole cost.

Dear sir
A consignment number k30994845 was booked from salt lake kolkata on 22nd january for dr. S. Jeelani, ff-3, surendra residency, 10-51-6/6, waltair uplands, visakhapatnam-530003. Mobile number [protected]. Above consignment has not yet reached to above address. Tracking is showing in transit and that too up to 23rd. After that there are no details. Please ensure delivery at the earliest. Let me know the status by sms.
Regards
Dr. S. Jeelani

Hello, i couriered from pimpari, pune to udgir on 23 jan 2019. I transferred it on urgent basis. As your staff said we will get it till 26 jan 2019. But still we don't have received it. Your sms track service said, my consignment no is invalid. This is really unexpected. First time i am upset on your service. Hope that you gonna solve my issue. My consignment no - v50455936

Waiting for your answer

Dear sir many time my courier shows delivered but its not delivered my home service is very poor if you are not able to setisfy your coustomer then close your services in paonta sahib every time i have to go and take my courier from local office because all your of guys are busy

Z83385343 which showing delivered on 24th but not delivered till now

One parcel with no h85883090 is showing in transit since 30 hrs. What's the meaning of intransit. Item not delivered yet after it received at destination 24 hrs back. Contacted at local office but they are unable to give reply saying parcel is not yet received. Very poor service. No office of dtdc receivingcalls. No single number is correct. All numbers are shifted to other numbers and are not being updated. Very bad customer service.

I didn't received my dtdc shipment number m70724806. They are saying that it has been delivered to me on 14th dec but i never received it. Nor any of my colleague as mentined in there received list. I tried calling them and emailed them multiple times even followed on social media but they didn't adressed my query and asking me details only which i already gave them 100 times. My cell phone number is [protected].

I have ordered items from craft gully. They used dtdc to courier my order. Delivery person updated they system as delivered without delivering the item to me. When i see the status through my tracking number i see the status as delivered but the delivery name is not mentioned. Please deliver my order as soon as possible. My tracking number is b58806004.

Tracking details z83854640. I've booked the parcel on 23.01.19 from delhi to visakhapatnam and was a book of less than 1kg weight. It was told to me that they will deliver in 2 days and today is 26.01.19 and still it didn't even reach the destination. A huge amount of rs 270 was taken as i told them that it was very urgent and no one is responding if asked. At the nearest dtdc service centre the person told me that it has reached the destination while the tracking details still show that it is in transit. Please deliver it asap.

Shipment no. P49190074
Couriered items damaged during shipment. The items are bitten by mouse and on top of it dtdc has tried to hide that hole by covering with dtdc sticker. Items were of rs. 5000. One frock and chocolates are damaged. Want some action to be taken. We send our valued items with all faith on you. Hiding the mistake is not at all appreciable

It is very sad to say that i have lost the items from the shipped courier from delhi to kerala. The parcel cover is badly handled and took out the items from it. From kerala they also forced to sign on their receipt. On enquiring both the sender branch and received branch is unable to provide a satisfactory answer. Anyway i do need to take action against it. The items tracking id is z47139943. Thanks.

Dear sir,

I am very sad to the DTDC courier service. It is very poor performance. I have booked my courier for fast delivery service but till time not received.two days hold in Delhi & now hold in Bhopal while it's reached in Bhopal at 11:37 am. God knows how many days will take more for delivery.
Distance from Bhopal to Mandideep 20 km only. Consin no. V51730044

Regards
AMIT Kumar Upadhyay
Mandideep
[protected]

I am Shalin Prajapati contact no. [protected]
mail id [protected]@gmail.com

I sent a parcel on 15/03/18 with consignment no. A40316495, still today it isn't dilivered and not showing any status in online tracking system.

from branch also not getting any proper answer regarding this.

tracking system shows invalid consignment number and parcel cost is 20, 000=00 rupees

My parcel booking no-k30587367, i booked parcel from kolkata to bhuj 03 jan 19. My parcel was nicely packed by me before booking, amount of 290 charge by shop. Recived parcel in bhuj was damage or some item was missing from parcel... After that i cnct to shop he deny and not solve the problem... His behaviour was very rude.. Mo no of kolkata dtdc is [protected]... Plz solve the problems, i attached the damage snap of parcel...

I send my parcel in blue dart plus cargo
And executive said the in two days courier will receive by by receiver but yet not despatch from delhi hub...i want to take any fast action on this isue... sender name ROSE, add - 16/896, Bapa Nagar, Karol Bagh New Delhi
Receiver add- Sunita dora, Odisha Gokarnapur, Road Sahi, Ganjam, Infront of Benu gopala ashram, Digapahandi., 761012...

Hello,

I have couriered a document with Consignment no. A42808998 on dated 21.01.2019 from Mehsana (Gujarat) to Noida (sector-62) as per attached slip, while tracking the document attached mentioned status is coming which shows the document is already delivered at noida phase 3 (wrong address), where as I have not received any documents.

Also the destination address is coming as Gurgaon while document never reached Gurgaon as per summary below.

Kindly let me know what is the status of my document and when it will be delivered to me as it is very important.

Puneet Mangal
[protected]

Dear sir,
I have taken the special services from DTDC PLUS for highly important delivery & the agency agreed for the same so I did pay the special charge 500/ RS in place of 300/ RS. Booking date - 22/01/2019 but till time neither track nor delivered. I request please look into the serious matter. Consign no- V51730044

Regards
Amit Kumar Upadhyay

Hi team,

Delivery team of your trichy branch has been made a false update as 'receiver not available'. I was calling your team from morning when i received a message stating that "shipment is out for delivery" but got an reply as "we won't deliver you today because we cant come that much distance and we can deliver only by tomorrow".
But at the evening time i got an message stating that "could not deliver your shipment and the reason is receiver not available".

If they are not able to deliver today why they are cheating like this.

The dimapur dtdc is incompetent and irresponsible. I had send a package on the 24th of december 2018 via mukherjee nagar dtdc, new delhi. And the employees at dimapur, without even giving me a call and without my consent has returned the package. It is highly unprofessional and if they cannot maintain basic customer decorum they might as well shut it down forever or improve their service.