DTDC Courier & Cargo Complaints & Reviews

Did not received the parcel even after showing in tracking status that it was received at the given branch. Contacted to the branch but did not received a proper reply. Very negative work from the dtdc side. The parcel is not received in given time. When calling to the branch, there was no such reply. I would definitely not refer to go through your courier service to anyone.

Sir, Ref: Parcel stuck in same place for 5 days !! AWB# R32037526 This is with great disappointment that I am forced to write this mail. I required to be delivered with an urgent parcel from Punalur to Bangalore and unfortunately it was send via your so highly esteemed courier services. The service was labeled as "LITE" for which already a premium price has been paid. The parcel was handed over on 1ST January, 2019 and has not moved an inch since 4th January, 2019! I would be greatly obliged if the parcel is delivered to Bangalore (Amazon) before the 18th as I already have to take in losses for the delay in your part and cannot really afford any more delays. I am quoting the AWB# again for your reference. Its R32037526. Regards, Melvin Monachan

My tracking number is r32242790. I didn’t receive the courier yet but in website it says successfully delivered. No response from customer service. Couldn’t contact customer support. I have been trying for last two days. It’s hust irritating. I ordered the product from buy from kerala two weeks ago and now even they are not taking responsibility. I faced other delivery issues with dtdc already. They fake the details website.

My booking at dtdc services in kuchinda, tracking no.- k02687439, on 7th january is not delivered till 14 jan at bilaspur. Please take necessary action of such delay of services. The parcel contained of some necessary items and was required to be delivered as soon as possible. Please take a note and resolve issues against such negligence. Thank you.

We send a consignment from Noida U.P to Varanasi U.P on dated 27.12.2018
Consignment No. Z79608010 .
But our quires that product is not delivered to concern person. So we are request to u that please track our consignment as per above given consignment no. And also confirm to me that product which person received there as per your record.
I hope that such type of mistake not done it at your end by your representative.
Please look into matter as soon as possible. And confirmed to me.

Thanks & Regards
Rajendra prasad yadav
Mob. No- [protected]

Sir,
I am roopashree, the reference number is[protected]. I have not received

The courier informing that the address is wrong. How others are able to send

The courier. Its not the first time always dtdc office at red building mangalore,

Contact number of office is [protected] does the same. After lodging the complaint on 14th january 2019 in portal they have changed the status as reciever is not available. How it is possible when the person is in home for 24hrs. What kind of service is provided by dtdc.. By doing this kind all will lose faith in dtdc service kindly do the needful.

I prem kishore singh sent original doc's to tinsukia assam pod no z80074111 on 17th dec 18 from south extn part ii, by santosh gupta malviya nagar branch but still it is undelivered and no track no reply from dtdc courier co. My doc's has been lost by the company which cause monetary loss of rs. 1, 50, 000/- for me which i want from the company. Kindly loadge my complain

Prem kishore singh
[protected]
New delhi

Tracking no:h12079164
Returned the parcel updating as the receiver refused rather than updating they are unable to service as a courier agent. Dtdc especially the one in kazhakootam, trivandrum have never done their job as a courier agency. If they are unable to deliver the parcel and wanted the recipient to come to their office and collect, then why do they run the courier agency? If the delivery area is not serviceable they should not have picked/ collected the parcel wasting the delivery charge. Are we fools to pay delivery charge and go to their office and collect the parcel. Then we should have spent money to go to shops and buy products rather ordering it online.
I know raising this complaint is not going to help me or do i get a response from the concerned as i have faced this issue multiple times with dtdc.

This is meghana, i was supposed to receive a parcel from patiala but unfortunately haven't received it and the website says has been delivered to some security guard in rajajinagar. But delivery address and pin code is all my area how can they make such a mistake. Please get me my package right on my address, the consignment no. Is j82550368. It is something urgent stuff and needed at any case. This is not expected out of dtdc, they are quiet reliable.

I reside in massachusetts, usa and my parents had sent me a package with savory snacks, sweets and pickles from hyderabad, india. Some of the food items were opened and were eaten. Also, seal and protection cover removed in order to eat some of the sweets was not secured again. Which in turn caused huge damage to the package when i received. Not only i lost few sweets when they opened and ate but also i got severely damaged sweets because of not securing the opened seal.

I know they were opened because, i was there when food items were packed and i know how they were packed.
I was in india for vacation and i myself couriered items one day before boarding my flight to usa.

This kind of behavior is not acceptable at any cost. Credibility is lost and the amount of hard work my mother has put in to make those sweets is lost. Severe actions should be taken against such practices.

Address of the dtdc courier location is:
B-618 vanasthalipuram, hyderabad, telangana, 500070.

My consignment number s a42957781.

It had to be scheduled to deliver on 11 of january as per your online tracking. The courier is not delivered yesterday and it has been mentioned door closed. Since i was in home yesterday fully. I contacted the chennai customer care centre - [protected]. Mrs/miss gayatri and arifa spoke to me very rudely. They didnt even give any basic respect for me while talking. And i asked them to connect to senior management team and they didn't do it by saying they are not here.

Is this the way you have trained your customer executive to speak with customers??

My friend sent my laptop to my sister who is currently living in bangalore using dtdc. Here is the consignment number v50906399. While sending the package my friend took the insurance but still i was not able to claim anything.

No one is taking complaint. Delivery boy is saying to initiate a complaint from senders side and if we tried to do that dtdc people at the sender's site is saying that, file a damage from the receipent side. But no one is taking any responsibility.

Dear sir, मैं छोटा उदयपुर गुजरात से सलीम मेरा एक कूरियर डीटीडीसी दिल्ली दिल्ली से छोटा उदयपुर आने वाला था मगर यहां छोटा उदयपुर में डीटीडीसी कि ऑफिस नहीं है दिल्ली में डीटीडीसी ऑफिस में वह कूरियर कलेक्ट किया अब मेरा बड़ौदा आके रुका हुआ है मैंने लोकल ऐड्रेस बरोडा का दिया फिर भी वह डिलीवरी नहीं कर रहे हैं, 29 दिसंबर से डीटीडीसी बड़ौदा के कोंटेक्ट में हु लेकिन कोई समाधान नहीं,
docket number Z85374341

We, sri selvakumaran industries, erode, tamil nadu has booked a parcel (One box containing motor pump controller, written with handle carefully on top of the box) to rajenda kumar sarma, balangir, odisha with booking docket no:[protected] on 28.12.2018.

The parcel has delivered to customer with whole damage to product after 15 days of travel.

Impolite rude and threathening behaviour of dtdc dhanbad branch people on being requested to deliver courier to given address. I corrected mobile number by calling but considering women they misbehaved abused and said will not deliver courier and asked me whatever to do i can.

My tracking id is awb no[protected]

Please help since that courier is for poor kids not having access to clothes in winter

One of the most irresponsible staff and customer care i've dealt with today. Even trying for hours, my call was rejected to anwwer the query. Shipment status says it's rejected due to incorrect address but none from the delivery team has ever called me for any verification. This is a very important package to have delivered and any further delay will be escalated very serious levels.
Shipment number :h12362671

My packet has been intransit since last 17 to 18 days.. And very time i call them they say i will check.. Now they r saying i hav e ti check cctv. This will take time..

This is my 3rd time bad experience.. They are careless
Packet is of kanpur panki area
Docket number : z82089856
Name : ankit

This packet is important to be on time but it's 20 days and they are saying it is missing n now will take time.
This is purely carelessness

I need my packet to deliver as soon as possible

When my courier was brought to be delivered, i wasn't home and they refused to give it to the manager of my apartment. They apparently told the manager that they'd contact me and deliver it again later. It's been a few days.
I've called a few offices in my city (Visakhapatnam) and they haven't been of much help. The office in my area gave me a number of the head office asked me to call the same who aren't picking up any calls.
Consignment no. Z92191711.

I sent a courier to varansi as it was related to religious work for some worship purposes... It should be reached there by monday on 07/01/2019.. It was very important so i took margin of two more days... But today i come to know that it is not delivered yet...
Even it is misplaced to guwahati...
Now who will b responsible for this crap...
The courier center's man is directly saying i dont know anything...
Please help me out...
Vivek singh
[protected]

For an item booked under express delivery from dtdc, origin from yelahanka, bangalore consisting sensitive material was destined to panagarh, west bengal.

The dtdc yelahanka accepted gladly the business coming to them, on promise that the pin code 713420 was serviceable by them, subsequently full payment was made for the promised services.

After the anticipated delay, on 4th day when the dtdc local partner called, it was to merely inform that the pin code to be delivered to was not serviceable and i was advised to pick up my package from the nearest point in the village where they were receiving it at the dtdc hub, with an open invitation from the host of services here at dtdc budbud to raise any complaint i wanted as they "will not deliver" the package under any circumstances.

Village budbud primarily thirves on the business generated by the residents of the cantonment families (Up to 99%) and this is the behaviour they present, with threats and open humiliation.

Extremely unpleasant an experience with dtdc.

Hope the harassment, mental agony suffered in the case will be taken on a strict note by the controlling authority in dtdc. Furthermore, channel partner should be educated not only in bubud (Panagarh, west bengal) but also yelahanka (Begaluru, karnataka) to not promise services that cannot be fulfilled.

The case will definitely be taken forward in consumer court too, for once the firm needs to understand the customer is the lifeblood and if the services promised cannot be fulfilled then the mere existence of the business is but futile.