DTDC Courier & Cargo Complaints & Reviews

Hi,
Yesterday (10th jan 2019) courier person called me in the morning and said he will deliver, but he didn't came.
I went to office but they were unable to find my parcel. Today i called him and he is saying it may get returned.
I didnt understand why he returned it. Its an emergency document. Please look into it and deliver as soon as possible.

Details
K30628853

Dear team,
I have sent a consignment on 05/01/2019 from kaptanganj kushinagar to gomati nagar, lucknow.
Consignment number is – z78969890.
At the time of booking they told my consignment will be delivered in between 2 to 3 days but still it have not delivered on given address.
Whenever i am trying to track my consignment successfully delivered but now not received courier on till time to raksha health insurance tpa pvt. Ltd
Please do the follow up and let me know the status on super priority basis.

Regards

Vinay sharma
Mob no-[protected]
Email id - [protected]@gmail.co

Hi team,

I have sent a parcel (Medicine) through dtdc courier on 3rd jan 2019 from manjunathnagar branch, bangalorer to kalyannagar bangalore. Which is to be delivered within 1 day. My consignment # is b60129093 & tracking history it shows that it is redirected. But still now i didn't received any confirmation from your end, at present tracking shows hsr layout branch redirected.

I am sorry to say it was pathetic experience i had.

Please do the needful or send back to my from address.


With regard,

Dissatisfied customer,

Dear sir,
I have sent a parcel through dtdc courier which is yet to be delivered vide consignment no d47028468 & according to tracking history it shows that it is in held up condition at present at vijayanagar, delhi & they told me that the receiver should collect the parcel over there.
Hence, it is my humble request to do the needful please.
Thanking in anticipation.
With regards
Sd/
Manik byapari
Mob [protected]

Hi team,

This complaint is related to consignment number b60954153.. I have sent the courier on sunday. I have sent medicine. It was very much emergency but still they have not delivered the courier and if we call the customer service they are also not responding.. Yesterday we got call that today we will receive but not yet received as of now.. Can you please help us in resolve this issue..

Thank you,
Preethi. M

My shipment was booked on 1st Jan but till date I hvn't received the same. When I am calling DTDC madiwala office they say it is in SG palya office. When i call SG palya office, they say it is in madiwala office. This is the same thing that us happening from last 2 days and they are updating wrong in system that the delivery has been attempeted 4 times although it is not. They are fooling the customers. If i don't get my shipment in another 1 day, I will ensure to file a consumer complaint against this DTDC India and Specially Bangalore office. They are providing the worst service in Courier service. WORST and LYING TO CUSTOMER...

I sent a parcel with eatables on 31/12/2018. Till date it is not delivered after repeated requests and the assurances from the office. It's been out for delivery for the past one week. Yesterday evening they said that they will deliver this morning. So far nothing has happened. The agents in visakhapatnam and hyderabad have been very insensitive to my repeated phone calls.

Pls refer consignment no c86061877.

The parcel contains custard apple fruit which has to be delivered to a cancer patient at my native in thirunelveli (Puliyangudi). The item booked on 31 dec 18 in a sealed box and was taken by the courier office at coonoor, whereas the items was not delivered, and i approached the courier office again and telephonically enquired the office, there was no response from the courier office.

Then i called the courier office again and it was said by them that the parcel has damaged and they could not give a refund which had put me in great embrassment, i was really shocked that at renowned courier company in india, damaged my parcel and could not offer a refund!!!

I hereby request your good offices to kindly interven in my case and help me to recieve a refund of rs 1, 000/-, the refund is for item damage and the cancer patient was wholely dependant on the fruit. Pls give me refund of rs 1, 000/- and take action on the courier office at coonoor for not giving a proper response this shows a lackadasical approach towards customer.

I am attaching courier booking receipt and the status of the courier.

My mobile number [protected] pls call me.

Regards

Mari perumal

My consignment number is M68080174. The shipment was booked in the month of August from Mumbai, Goregaon east by Ganesh Patil to Bengaluru, Indian Air force station, Yelhanka with the Receiver name Sehyog Aneja
However the shipment got returned to Mumbai because of some issues. Its been more than 4 months now but nothing has been done against this.
When I called the customer care they told that Rishab[protected] is looking into this.After a week he told that Rajesh Chavan, Goregaon, Mumbai branch manager ([protected]) will be handling this.I contacted Rajesh Chavan and after 2-3 weeks he told that Vijayata ([protected]) will be handling this.
Upon contacting Vijayata, she told that this will be handled by another department and Anila will be working on this. Anila then suggested that Mayuresh ([protected]) who also works in goregaon branch will take care of this.But Mayuresh never bothered to answer my calls nor the messages.
However from Vijayata/Rishabh I was told that Rajesh chavan is the one who will work on this again.Upon calling Rajesh chavan he confirmed that shipment has been lost and it is untraceable. When i asked about the refund process he told that let me work on claim approval and i will update you.When i called him again he told Beena Css manager ([protected]) will help you in taking this further.When i contacted Beena, she told that Rajesh chavan will be the one who will issue me a form for refund initiation.
Rajesh never bothered to take my calls further so i contacted his manager Prashant ([protected]). Prashant told that he will be looking into this and provide a resolution.The next day when i called prashant, Rajesh only took the call and asked me how do you want to settle this.I told him upfront that i will give my account number and kindly transfer to that.He acknowledged also. The very next day he connected me with Jean[protected] from claim department and told that she will be helping in claiming the amount Rs 4999.After discussing with Jean i came to know that the amount value which has been mentioned is Rs 1200 and this is also at owners risk. When i contacted Rajesh today he told you will not be given anything because this is the policy against this.I have forwarded him the receipt which was given while handing over the shipment to Dtdc. Please find attached the same also. No amount and risk category was mentioned on that slip.
But according to Rajesh it has value of 1200 Rs and also it is not refundable because according to him it has not been done intentionally ("Galti se hua hai humse, humne jaan ke to nahi gumaya na "), these were the exact words he said.
The worst thing is whenever I call him he replies with a message "I m in a meeting will call u later". Then i call his manager Prashant and Rajesh picks that call every time.Twice it has happened that i am speaking but he disconnects the phone in between.
In the month of october i dropped an email also to : [protected]@dtdc.com, [protected]@dtdc.com, rajesh.[protected]@dtdc.com explaining the incident and the shipment value but nothing was done.
During the last 3 months i haven't received any single call from Dtdc for resolution.Its me who is calling regularly on daily basis
.In the month of december Rajesh chavan told that the claim amount of Rs 4999 has been approved and it will be transferred to my account.I even shared my account details .After a couple of days when i asked again he told that there is some ACS issue going on biut it will be done in sometime.2 weeks later also he told the same thing.I tried calling him and his manager prashant every single day but they never picked the call from my number.However when i tried from different number rajesh picked the call and told that prashant sir will be handling this.I even told him to patch me with prashant but prashant dint pick the call.then i tried speaking to prashant and upon calling from different no he picked the call and told that the amount will not be refunded.When i told him that rajesh has already approved and said that it will be done he patched me with rajesh where rajesh told that it has been approved but prashant told it wont be done.I have my conversation with rajesh .Attaching all the chats .Requesting you to please check as they both have been trying to fool the customer from last 4 months.

I used the service to send a courier from kolkata to bhopal on 4 the jan 2019 but on 8 the jan a message shows that the receiver refused the delivery when they didn't even call for a once later the service promised to deliver it on 8 the jan today but same thing happened such a bad service is it your way to provide the service on a high charge what kind of behaviour is this such irresponsible

Sir i am from boranada, jodhpur 342001
Sir one of my urgent courier is with dtdc courier delivery man
But he doesnot deliver me at my door/premises
He from 200 meter away from my premises call me and said that please come at my location and get your courier
I will not come at your premises and his behaviour is also very bad

The contact no. From which delivery man call me [protected]

My contact detail and delivery address

Hanuman dass purushottam dass
Hp petrol pump, near uco bank
Boranada, jodhpur 342001
Pin 342001

Contact no. [protected]
Awb no. - x29766452
Docket no. - r115

The package was shipped on[protected]
And while tracking it is showing it. Is delivered on[protected]. But still i haven't the package yet
After the repeated conversation with the delivery point they shown that it is delivered but the reciver had not signed.

It been 15 days that my parcel has dispatched but there is no signs of delivery till date.

Packed ayurveda medicines are couriered through dtdc vide docket no. H85614950, dtd, 4th january2019 from tirupathi by sri p. Madanmohan reddy of m/s lakshmi dhanavantari ayurvedic medicals, bazaar street, tirupati-517501, andhra pradesh to m sudhakar reddy, my homejewel, flat no.205, coral block, madinaguda, hyderabad., telangana state, india

The package of medicines were delivered to addressee's neighbor in hyderabad in open condition. On verification with packing list, essential one set of medicines worth rs.362 were found to be missing.

Dear sir,
Greetings!!!

9th dec'18 consignment no. Z8534653, return to delhi, reason acknowledgements call not come, directly update consignment and return to delhi, against again rebooked 3st jan'19 consignments no. Z85346837 transit address - 410201, karjat but send courier rajkot branch, mistake 2 times.
Please help me these maters.

Kind regards
Ajeet singh
Mob. No. [protected]
E-mail id: ajeet. [protected]@hotmail.com

Dear concern there was one of my courier which was booked in october 2018 and it's consignment number is z74868915 it was booked for kangra city in himachal pradesh. It's been 4 months now but i didn't received my courier mentioned above.
I confirmed from your dtdc office kangra branch but they are denied to provide me it's details by saying that we have no records for it as company destroy its all records within a month. It is highly disappointed and dissatisfaction from dtdc courier. I have found worst services ever from a courier company dtdc. It was my very important document and it's a huge loss for me if i didn't find that consignment. Kindly help me to get it asap. My contact detail [protected].

Hello,

My package was delivered from rajahmundry on december 18th 2018 (Consignment number : h[protected]. I was suppose to receive the package to my home address on sarjapur road, bangalore 560035 on dec 21st 2018. It is january 9th 2019 and i am still waiting for the package to be delivered. I am calling dtdc madiwala and ambedkar circle branches. Madiwala branch asked me to contact ambedkar circle, the person of dtdc son ambedkar circle (Manjunath - [protected]) said he will check and call me back on jan 7th, but he never called me back and now, has stopped answering my calls from yesterday. I am trying continuously but he is not picking up my calls.

Can somebody in dtdc please help in delivering my package. I am have a very bad experience and am getting no response from dtdc. This is very important package and i really need it delivered at the earliest

This is tejaswi from bangalore in india i am doing online business most of them in north shipping sent through dtdc courier to south but south side it is worst service most of the parcel shipment to the proper address or so delayed. We r checking on online and it reached nandyal on january 2nd 2019 but they have not yet delivered, more than 6 days over. Customer went to the office and asking for courier but they are not responding correctly and telling that they didn't receive the item.

Shipment no: h12333152

The consignment vide dtdc awb no d48337075 was dispatched from salem, tamilnadu to kolkata. The consignment was shown delivered at 5.30 pm on january 7th, 2019, where as no parcel was received by me. Please look into it and ensure consignment is delivered without further delay. Hope i am knocking at right door. Please treat this as urgent as consignment contains sample for big order.

Dear sir
I booked one parcel under tracking no. Z79983102 from chandausi district sambhal to manchanda medicos, shop no. 17
A/l marker, shailimar bagh n. Delhi - 110088.

But this tracking number shows successful delivery on 01/01/2019 whereas physically this parcel has not been delivered to the receiptent till date

Sir can you please help me to locate the parcel and where about of person to whom this was delivered.

Best regards

Rajat industries
Ghatia gate, chandausi-244412, district — sambhal (U. P.)
[protected]

I placed two very expensive orders from a website called feelunique which is a uk based service. The details of my order are 1.) connote#:[protected]
Alternate ref :x60135977
2.) connote # :[protected]
Alternate ref :x60135976
I even paid huge sum on customs and i chose dtdc as my preferred method of shipment. The shipment reached the begumpet hub which is the hub closest to my house. It was out for delivery i waited whole day and nothing came. But all of a sudden the tracking paged started showing the status of both the orders as "delivered and signed". I don't understand. I did not receive it. My question to dtdc is whom did you deliver it to? And who's sign did u take? Because no delivery attempt was made to me. And if you did not deliver it then why did u update on your website that its been delivered and signed for? Its really very very unprofessional of a company like dtdc that such expensive orders and pre paid customs and this is how they handle the orders. Both my packages are not delivered to me but the website says delivered. Still no clue where my orders are.