DTDC Courier & Cargo Complaints & Reviews

On 28th dec 2018, product is delivered to wrong person and wrong address.
Dtdc is not at all bothered on this after complaining to call center also.

I have lost my product. Can someone take action on this.

Email from dtdc.

[protected]@dtdc.com
Dec 29, 2018, 7:06 pm (17 hours ago)
To me

Dear sir/madam,

Greetings of the day!

Thank you for writing to us. This auto-generated email confirms that we have received your query for consignment number b60622845.

Please note for future reference, the case number is 13385771. Kindly quote this case number for all your future queries on the current subject.

Our support team will look into the details and will revert on the case at the earliest.

Thanking you,

Dtdc customer support team

Note: please do not remove or modify the case no. From the subject of this mail for further communication. Shipment status may be tracked on ‘www.dtdc.com’. This is an auto generated email for acknowledgement of query lodged only.
...

Consignment no n96944777, order placed on 10th dec.. Delivery date provided was 19th dec by the site.
Tracking status with dtdc showing as pending for customs clearance since 22nd dec.. Can i have the status and by when will this be delivered. The purpose to buy this product is also over and the consignment is yet to be received. The contact number provided in the mail[protected], they pick up the call and hang it for hours avoiding any response. Horrible experience and worse service. Need revert on status of my courier at the earliest.

With ref to shipment number
D47125653
Of dated 26 dec 2018

Package not delivered even after packing reached near local area office.
They said package rerouted to other office & will reach on monday only.
Package has food item inside which will be spoiled because already 5 days spent.
It was really a bad experience.
Not happy with dtdc service.
Paid around 700 rs for courier but still waiting for delivery.

This is one of your customer had two consignment from your courier which i had opted home delivery. My consignment number is awb[protected] for rs.1098.00 and awb[protected] for rs.713.00. The delivery boy from the courier service had called me today and said he cant delivery at home i need a solution because am working lady i cant go and take the delivery from the courier office no wonder i had opted for home delivery. The delivery boy number is [protected].

Please take up my complaint and provide a solution.

Regards

Beena

[protected]

Dear team,
My name is ankit goyal. My parcel is in status of delivered on 19dec2018.
But till date i haven't got any parcel and i complained many time in office but they also was helpless.
I had complained on jaipur office also but no response from upendra ji.
Is this kind of service you provide to customer.
Very bad service.

Plz help me out
Tacking no is z94165625.
M.[protected]

Dear sir/medum on 20/12/2018 i book a parcel in jagalur dtdc coriur office from jagalur to davanagere lic office branch 1

But still it is not deliverd. But in online tracking it shows alresdy delivered

Please verify it immediately because it is very emergency to us

My docket no b58823062

Please i requesting you resolve it immediately because it is very urgent

Hello there,

I am parul, writing from ludhiana, punjab. A regular dtdc customer. It's regarding the loss of my parcel

Consignment number : v50283510
Ludhiana to mumbai

I got this couriered on the 20th december 2018 from ludhiana's dtdc office on fast courier basis,
So that it could reach my customer by 22nd december, 2018

Unfortunately, my courier never got received to my customer till date who had to wear it on 23rd december
For a reception function.
She called and messaged me numerous times to know the status as online it was showing last updated
On 20th dec.

So, i called the dtdc office person (Deepak, who booked my courier) ph : [protected] operating from ludhiana and asked him about my status of the courier.
He told me that some liquid fell off from somebody's load so the whole lot did not go from chandigarh airport.
However, it was suppose to reach mumbai on saturday. He told me that on sunday, we can check about the status & let us know.

On sunday, i tried to get in touch with so many persons in mumbai which deepak asked me to talk to, like krishna (Dtdc mumbai) ph [protected]
Nobody picked up any calls.
Next day morning i again called everybody. They said we are tracking, we are sending mails and ma'am we will get back to you in
10 mns, and to my surprise no body called me back ever. I gave almost 20 calls to these concerned persons but nobody understood my situation.
He further gave me a person;s number, honey (Not sure about the name) : ph [protected] and he told me i am tracing it & later says ma'am we have not received the parcel here, it might be in chandigarh only. (So irresponsible)

My clients there were in huge problem due to not receiving of their outfit. I hope you know how much time efforts and money is put
In making one garment which now will not be taken by the customer or is not even coming back to me. I am in a huge loss.

Deepak gave me north india dtdc's head number : jatin khunger ph [protected]
He too said he's getting into the matter through mails but nobody has a clear picture where the parcel went.
Next day i called him 17 times, he did not pick my call. And then later talked to me rudely initialy but when i talked to him in the same manner
Then he listened to me. Still, nothing happened.
They say we will give back your booking amount.??? Like seriously, do you think i am worried about my 700 inr? Or my lost customer and lost
Outfit which cost me in more than thousands inr.

He called me today morning and said i have forwarded your details to senior head etc. Later in the day when i again asked to confirm,
He disconnected my phone twice and never called back to update.

My customer shouted at me and we had to listen it to all that because we know they are not at fault, but neither are we, it;s your dtdc company
Who is at great fault.

So, i would want to know is that how dtdc operate??
Is this kind of customer services do you provide??

I really want you to get into this matter and investigate about my outfit as soon as possible. Otherwise i would need to take some serious actions for the negligency on behalf of each and everyone involved in this case.
I have lost my valuable asset, my design, my hardwork, my client, my money just because of the mishandling from your team, whosoever is involved.

Please get in touch with me over call at [protected] at the earliest today.
The matter is of huge concern.

Regards,
Parul
(Director at j'adore)

My courier was despatched on 19th december which reached goa on 26 december. It nearly took 7 days for my courier to reach goa.
Now after reaching goa (Margao) till today my courier is still not delivered. I spoke to the delivery boy in goa and he keeps telling me that he will come and deliver. But the delivery is not been done. When i keep calling him he does not answer the phone. I am really frustrated, i want action to be taken against this person. Also providing you his phone no [protected].
Delivery boy no : [protected]

My father sent me a package from ujjain to hyderabad using dtdc courier service. They charged a premium for the service claiming to deliver it in 5 days instead it was delivered in 10 days that too with the package being opened and all the food items were eaten.
Sir, i want your help to ask the company for refund of the courier charge as it was their responsibility. It was a financial loss for us since they cannot manage their services properly.
Thanks,
Shubhangi

I sent my parcel to nadiad (India) on[protected], tracking no is[protected], i’ve already paid £55 for sending it and plus they charge for the receiving late, they got after a month and got over charged as well by indian department for handling charges and warehouse charged, if you like to get back to me please contact me via email or phone
[protected]
[protected]@ymail.com

I have couriered some important documents on dated 24 dec 2018 with tracking no. F11248883, but still my courier is not delivered however is in tracking history its showing it is delivered to some security guard but there is no receiver name and contact details is mentioned.

I have tried to contact branch manager he is not at all responding to calls also i have visited to courier office he said we are not responsible for it.

This is really pathetic service by dtdc. They dont care about customer satisfaction.

I have lost my all important documents, kindly check and confirm on this

I had contacted your palakkad branch to seek help for an urgent consignment delivery. But, unfortunately the service provided by the office was very poor and unsatisfactory.
The manager of the branch mr. Sunil was extremely unprofessional and rude, he was not ready to help me as a customer. Moreover mr. Sunil was internally laughing over the request made by me which was clearly audible to me. When i asked him if this was a professional way of dealing with a customer, he mentioned that they were internally having a conversation and laughing which is absolutely not true.
Please note that i had repeatedly mentioned that i was calling from dubai and requested for help.
Sorry to say, but if a staff like mr. Sunil are placed as managers then your office is likely to close down soon due to this is kind o[censored]nprofessional approach.

Consignment no.- d47512807
Received my parcel from ujjain to hyderabad. It was completely upside-down. Moreover it took them more than a week to deliver it even after constantly trying to contact them and ask the whereabouts of the parcel. They stole edibles from the box. Most of the dry fruits and sweets packets were missing. They even ate half food from the box and left the remaining. Dtdc people how can you open a customer’s parcel and moreover how can you eat from it!!
This is the worst courier service, over-priced, can’t deliver within the promised timeline, really rude and unprofessional staff and managers won’t pick your call and resolve your issue, pathetic customer service and moreover the manager says he is receiving a complain for the first time in 16 years, while there are several complaints on the internet against this fake and unprofessional service. They take money quickly but act irresponsibly while providing the service. The branch offices kept saying call at other branch office. It's a shameful act to deceive your customers.

I am md sarfraz, i had sent a courier to own faimily. Firstly, it took almost 7-8 days. Secondly, four pair shoes thing was missing.in the package. D47093267 date parcel[protected] courier give from dtdc narela bus stand. Delhi 110040

Seriously, dtdc are this employee my shoes theft. How you guys can open someone's parcel and if you do, how can you theft.

Shame...

The tracking details says undelivered due to office /door locked when people were very much present at home. I paid for an overnight delivery which apparently did not get delivered on time rather faked about the delivery. I pay an express shipment for a standard delivery. Total fraud. Despite providing my number nobody even called to find out. It's a clear indication that i been cheated of my delivery....

Myself supriya, i had sent a courier to my friend in lonavala. Firstly, it took almost 7-8 days. Secondly, a thing was missing.in the package i had included a piece of garment, earphones and chocolate and the chocholate was missing.

Seriously, dtdc are this hungry that they ate my chocolate. How you guys can open someone's parcel and if you do, how can you eat it.

Shame

Awh :[protected]

Product not delivered yet by delivery boy, but he updated as delivered by monday(24 dec 2018). The product is not yet reached in my hand. When i called him... he was shouting at me saying he cannot deliver the item. He used bad words on me as a barking dog.

Details of delivery boy

Name: muhammed shahik
Phone number: ‭+[protected]‬

Sir,
I m sneha kumawat from jaipur, rajasthan. I didn't received my courier till now which is very urgent for me. But tracker shows that it is delivered on 11 dec.. My awb no. Is m72358604. I called up at different branch offices but didn't get satisfactory reply. I called at hub office also but no one pick landline there.
Kindly help me to sort out this asap.
Thanking you.

Regards
Sneha kumawat

Dear sir,

Referring to our order of the 21st december'2018 for garments clothes, we shall be glad to know when we may expect delivery, as the goods are most urgently wanted. These kinds of goods were promised within a 25th december, and we are already put to considerable inconvenience with the long delay. Please wire us earlier whether you can delivery at the end of this month.

Tracking no: k16459308

Sir my parcel sent from cuttack, odisha in dt:22.12.2018. Today show at 14.21 hours out for delivery but now show person not available. No one call me, urgent medicine require in this parcel. Medicine urgently require for me. Please take corrective procedure to submit my parcel please. If you check my parcel and give me in time for kindly. My no:[protected]