DTDC Courier & Cargo Complaints & Reviews

My courier - consignment number m80161082 was not delivered to banglore address. I shipped it on friday 30th nov from your lower parel office which is also relocated to my surprise. I need to know the status of consignement, my number is [protected] or mail to [protected]@gmail.com.
This courier was sent to zerodha office
153/154, 4th cross, 4th phase, jp nagar, dollars colony, opp. Clarence school, bangalore - 560078

Dear md sir,

With reference to docket numbers - h84724345/46
Dispatch date - 28/11/18

Latest update today morning -
Upon ur telling i got a call from your office saying the located parcel is dislocated and dislocated parcel will be traced out by today afternoon. And this is the information on the 7th working day still.

Is it your company policy to deliver both parcels at once? Have you taken a oath not to deliver a located parcel also?
Neither i understand them nor do i understand your office.

With best regards,
Gayatri
Chocolate craft club

I couriered a lehanga on date 24/11/18 from dtdc jammu,. Raghunath market as slip attached still my receiver did not received the same... It have been delivered to bangalore not mummbai while i coruier mumbai as u can see slip also... Now agancy owner not responding mr. Ankush [protected]. My customer is waiting he paid already for this.. Pls help me to get this delivery on right place asap..

Pls call for further [protected]- ashi - me
[protected]- asif ji (Customer)

Dear MD Sir,

Last update from your good office is that they have located one parcel and one is still dislocated and that they will locate the other one tomorrow morning. Talks going on about locating till now and nothing beyond. Is this professionalism??

While tracking for my consignment in ur tracking system online its coming as a red mark. Is this the tracking system u made for checking our docket numbers. This is such a red mark for DTDC for not locating it.

While contacting ur customer care, we get replies that it will take several days to even reply/respond.

And ur office is dead mum about the whole transaction.

And upon oral communication with your team they say they will see what they can do even on the 7th day of non delivery. The promised due date of delivery was 30th November'18.

Please connect the dots.

Regards,
Gayatri
Chocolate Craft Club
Vizag

Hi DTDC,

I have booked your service a few days ago at DTDC office in Horamavu Agara (Bangalore), and I went the next day to find out the delivery status. The owner of the DTDC franchise told me he hasn't sent the package even after 36 hours. So i questioned him about it and he got angry and threatened me, pulled a knife on me and threatened to slit my throat. In self defence, I tried to stop him from using the knife and had to restrain him in fear that he would hurt me. Many by-standers witnessed the situation and they were disgusted by his behaviour. I even spoke to some of your delivery boys and they complained about this persons behaviour and they are not happy to be associated with him.

I called the police and they took him to the police station. I just wanted to bring it to your notice as I want you to know the kind of franchisees you bring into your business.

If you want to contact me for more details, I am available to discuss. There is a CCTV camera in the office, if you don't believe me you can ask for the footage.

I will be pressing charges against this franchisee after the police contact me about the situation.

I WILL NEVER BE A CUSTOMER AGAIN. I will tell all the people in my network about my experience.

Joseph

Dear md sir,

Upon my continiuos calls to the local vizag office today after 6 working days - we have been informed because of call from you that one parcel is traced out and one not yet traceable also.

They are still talking of traceability and not talking of delivery.

Kudos to your performance and kudos to your office.

With regards,
Gayatri
Chocolate craft club (Medical)
Vizag
Ph - [protected]
[protected]@gmail.com

My consignment number is Z76989513, and my package is not delivered at Thalambedu, N.R.Pet (Post), Chittoor (M&D) . From last ten days, it is showing the same status. Receiver's address is 10 km away from UDUPI SORTING OFFICE, and 10 days have been passed since it arrived at UDUPI SORTING OFFICE. I called customer care but they are not responding me why my package is not delivered

Dear customer grievance cell/customer care,

Addendum to the above mail -

Mr. Md of dtdc company - we have dispatched the parcel on 28th november'18
And due delivery is 30th november'18 and today is 4th december'18 and still
Nobody from dtdc is able to tell me the time as to when the delivery will
Be done.

Is this the way you work? Shame on dtdc.

*i have sent mails to 6 places out of which 5 did not even acknowledge and
Ur consumer complaints section sends a casual reply that it will take
Several days to even respond!* nobody is concerned and upon being back of
The vizag akkayyapalem branch people who are making me run and giving me
Excuses which i am ashamed to tell u also. They are still unable to tell me
A time when the delivery will be done or whether it will be done or not
Respectable mr. Md.

U keep writing good books about good delivery systems and customer service
Which i have read about. And this is what i have to gather from it
That a *parcel
Is not delivered even after 5-6 working days?!*
Writing books is very easy sir or doing philanthropy, but the business &
Actual service to customer must be done first or not? Please let me know
Sir.

You say u learnt many things from hundreds of failures u faced in ur life.
What about my parcel? What about customer service here? *isn't this a
Failure for whole team of dtdc to take seriously and get the necessary
Action done?*

Now u tell me who will bear my loss and expenses incurred due to ur
Companies functioning this way. Still nobody is telling me where my parcel
Is or trace out where is it?

I am going to put this in media and readers complains columns in all
Newspapers.

Consgn. Z79162629 was sent on 20.11.18 thrigh DTDC Courier service from Tis Hazari Courts, Dekhi. While congnment. tracked over website of dtdc, message as "NO DATA AVAILABLE IS SHOWING" was being flashed.
Some important documents are there in envelope. I am facing grave hardships due to such negligency in services.
Kindly get tracked consignment & deliver to consignee
The Manager Operations ICICI Bank Ltd C–Wing Autumn Estate, Chandivali Andheri (East), Mumbai 400072

Document was booked on 30nov-18 on air freight but it had taken to reach at baroda on 4th dec-18 8:26am. Till now not delivered. Your concern person is explain that as per his rules another 48 hrs will be taken.
We couldnot understand what is the duration time to get any material through your courier.
Otherwise we may can shift to another courier service from next time

On Oct 30 2018 I couriered a Bluetooth ear phones to Amazon seller returns mamidipally Hyderabad through DTDC courier service Perambra, Calicut. The consignment was delivered after 10 days. Then I got a call from Amazon stating that they received the consignment empty the Bluetooth ear phones were not inside the consignment..they told me to contact DTDC . As I contacted them .. they told they will file a complaint etc.. etc.. now it's more than a month no response from them.. no action is taken consignment no: R31302165.
Sreerag

We have shipped two couriers through dtdc (Akkayyapalem branch, visakhapatnam) on 28th november'18 to the address -
With docket numbers - h84724345 & h84724346.
The due promised delivery date was 30th november'18 which is not yet fulfilled.
When i am trying to call the local branch they are saying today/tomorrow and never did they stick to their commitment. This not the service we expect from dtdc being such a prestigious company.
We have been regular and loyal patrons of dtdc since many years and never had such a bad and irresponsible experience.
I look forward to your immediate reply and a solution to my grievance.

Hello team, i sent my important documents through dtdc and my consignment no - p48494298. I sent it on 24th of nov. 2018, till today it is not delivered to its destination, when i tracked it it is showing that it is received at destination, today again i tried to track by sms with consignment it is showing that consignment no is invalid pls help me out to get my document back.

Docket no. D47779870 dt. 24.11.2018
Ex palakkad - to ratlam 457001

Consignee; valiant engg palakkad
Consignor : kusum industries, ratlam
Item: machinery parts.

Parcel is not delivered even after 10 days of booking. Customer threatening to reject parcel and not paying as they would loose their order as well.. We are in deep trouble.

Please arrange to deliver parcel immediately.

As discussed with Mr. Utasv Rao (Ass RM) personally with you, my docket no m71133212 booked on 23/11/2018 from indore to Indore has not been delivered till today 1/12/2018 in spite of continuous follow up with person holding mobile no. [protected]. he said he will deliver it by Monday 3/Dec/2018 I am having a mail for the same.

Now when I called him on the evening 3/Dec/2018.
He said they lost the shipment now they are saying they will lodge a FIR, Such a pathetic services.

Instead of continuously following up with the person, they lost the shipment, and behaving so casually as nothing has happened.

I interacted with lot of person namely
1. Mr. Tejkumar Jarwar
2. Mr. Ashish Raikwar
3. Mr. Utasv Rao Dongre (Ass Regional Manager)

First two even don't want to understand what I am saying...they keep on saying only there version. Mr Dongre is only doing the false promises being the Assistant RM, He is so casual, as lost a shipment is culture of DTDC.

I want strict action should be taken against the person who is responsible for shipment lost.

Hi,

I have sent consignment 15 days(24 Nov 18) back and I am able to see as "Out for delivery" in tracking site but consignment has not delivered and status looks same as in tracking since more than a week.

It has to be delivered by 27-Nov-18 and still in "in transit " status.

I m not getting any response from customer care .

Consignment number : B59717037.

Thanks,
Dileep

Hello team,

I have sent a courier with tracking number 'z77944556' on 6th nov 2018. But the receiver hasn't receive the courier till today date.

I don't know to whom they have delivered the courier. Every time, i called them they used to say it has been delivered already. But never accept they had delivered it to wrong address because the receiver hasn't receive it.

Please look into this issue. Because my courier is worth of inr 2100. Which is not a small amount for me.

Thanks,
Barkha

Sir/madam,
Most regretfully i have to convey to that my parcel with tracking id d47161127 is returned back to delhi without notifying me priorhand with a single call or sms.. It was shipped from delhi on 22 nov and today as i enquired i came to know that it is shipped back to delhi.. They mentioned that the customer is unavailable 4 times in their call history but i didnt get a single call of their... I hope this unethical habit of amassing money is resolved soon... And i get my parcel without paying any extra charges... Thank you

My consignment number is :m7208139

I am an online seller, importer & exporter, i send and receive good every day to my warehouse.
Your dtdc salkia called me this morning and told they will not deliver because i am not a king's son. They have abused me severely and threatened to throw my parcel on street if i dont come to their office in 5 minutes.
The phone number is : [protected] (Your courier boy)
...

I have lodged a complaint in ingram.

Next i am going to lodge an fir in case of inappropriate actions taken by you within 24 hours.
My father is a supreme court lawyer and company ceo, so you would not want me to take further actions.

I am frustrated now with you, resolve the matter or face the consequences within 24 working hours
I am filing an fir by eod if no reply comes

Rahul prasad
Importeddreams.in
Spectrum
[protected]

Sir
My product could not delivered to the proper destination. however you
find out my parcel and kindly remit to me or delivered proper address.
The consignment number on parcel is z73766255 dtd 13/10/2018.
My mobile no- [protected] or email id- [protected]@gmail.com
There is no any response from dtdc courier. This is very bad effect
from dtdc courier.