DTDC Courier & Cargo Complaints & Reviews

My consignment number is Z76989513, and my package is not delivered at Thalambedu, N.R.Pet (Post), Chittoor (M&D) . From last ten days, it is showing the same status. Receiver's address is 10 km away from UDUPI SORTING OFFICE, and 10 days have been passed since it arrived at UDUPI SORTING OFFICE. I called customer care but they are not responding me why my package is not delivered

Dear customer grievance cell/customer care,

Addendum to the above mail -

Mr. Md of dtdc company - we have dispatched the parcel on 28th november'18
And due delivery is 30th november'18 and today is 4th december'18 and still
Nobody from dtdc is able to tell me the time as to when the delivery will
Be done.

Is this the way you work? Shame on dtdc.

*i have sent mails to 6 places out of which 5 did not even acknowledge and
Ur consumer complaints section sends a casual reply that it will take
Several days to even respond!* nobody is concerned and upon being back of
The vizag akkayyapalem branch people who are making me run and giving me
Excuses which i am ashamed to tell u also. They are still unable to tell me
A time when the delivery will be done or whether it will be done or not
Respectable mr. Md.

U keep writing good books about good delivery systems and customer service
Which i have read about. And this is what i have to gather from it
That a *parcel
Is not delivered even after 5-6 working days?!*
Writing books is very easy sir or doing philanthropy, but the business &
Actual service to customer must be done first or not? Please let me know
Sir.

You say u learnt many things from hundreds of failures u faced in ur life.
What about my parcel? What about customer service here? *isn't this a
Failure for whole team of dtdc to take seriously and get the necessary
Action done?*

Now u tell me who will bear my loss and expenses incurred due to ur
Companies functioning this way. Still nobody is telling me where my parcel
Is or trace out where is it?

I am going to put this in media and readers complains columns in all
Newspapers.

Consgn. Z79162629 was sent on 20.11.18 thrigh DTDC Courier service from Tis Hazari Courts, Dekhi. While congnment. tracked over website of dtdc, message as "NO DATA AVAILABLE IS SHOWING" was being flashed.
Some important documents are there in envelope. I am facing grave hardships due to such negligency in services.
Kindly get tracked consignment & deliver to consignee
The Manager Operations ICICI Bank Ltd C–Wing Autumn Estate, Chandivali Andheri (East), Mumbai 400072

Document was booked on 30nov-18 on air freight but it had taken to reach at baroda on 4th dec-18 8:26am. Till now not delivered. Your concern person is explain that as per his rules another 48 hrs will be taken.
We couldnot understand what is the duration time to get any material through your courier.
Otherwise we may can shift to another courier service from next time

On Oct 30 2018 I couriered a Bluetooth ear phones to Amazon seller returns mamidipally Hyderabad through DTDC courier service Perambra, Calicut. The consignment was delivered after 10 days. Then I got a call from Amazon stating that they received the consignment empty the Bluetooth ear phones were not inside the consignment..they told me to contact DTDC . As I contacted them .. they told they will file a complaint etc.. etc.. now it's more than a month no response from them.. no action is taken consignment no: R31302165.
Sreerag

We have shipped two couriers through dtdc (Akkayyapalem branch, visakhapatnam) on 28th november'18 to the address -
With docket numbers - h84724345 & h84724346.
The due promised delivery date was 30th november'18 which is not yet fulfilled.
When i am trying to call the local branch they are saying today/tomorrow and never did they stick to their commitment. This not the service we expect from dtdc being such a prestigious company.
We have been regular and loyal patrons of dtdc since many years and never had such a bad and irresponsible experience.
I look forward to your immediate reply and a solution to my grievance.

Hello team, i sent my important documents through dtdc and my consignment no - p48494298. I sent it on 24th of nov. 2018, till today it is not delivered to its destination, when i tracked it it is showing that it is received at destination, today again i tried to track by sms with consignment it is showing that consignment no is invalid pls help me out to get my document back.

Docket no. D47779870 dt. 24.11.2018
Ex palakkad - to ratlam 457001

Consignee; valiant engg palakkad
Consignor : kusum industries, ratlam
Item: machinery parts.

Parcel is not delivered even after 10 days of booking. Customer threatening to reject parcel and not paying as they would loose their order as well.. We are in deep trouble.

Please arrange to deliver parcel immediately.

As discussed with Mr. Utasv Rao (Ass RM) personally with you, my docket no m71133212 booked on 23/11/2018 from indore to Indore has not been delivered till today 1/12/2018 in spite of continuous follow up with person holding mobile no. [protected]. he said he will deliver it by Monday 3/Dec/2018 I am having a mail for the same.

Now when I called him on the evening 3/Dec/2018.
He said they lost the shipment now they are saying they will lodge a FIR, Such a pathetic services.

Instead of continuously following up with the person, they lost the shipment, and behaving so casually as nothing has happened.

I interacted with lot of person namely
1. Mr. Tejkumar Jarwar
2. Mr. Ashish Raikwar
3. Mr. Utasv Rao Dongre (Ass Regional Manager)

First two even don't want to understand what I am saying...they keep on saying only there version. Mr Dongre is only doing the false promises being the Assistant RM, He is so casual, as lost a shipment is culture of DTDC.

I want strict action should be taken against the person who is responsible for shipment lost.

Hi,

I have sent consignment 15 days(24 Nov 18) back and I am able to see as "Out for delivery" in tracking site but consignment has not delivered and status looks same as in tracking since more than a week.

It has to be delivered by 27-Nov-18 and still in "in transit " status.

I m not getting any response from customer care .

Consignment number : B59717037.

Thanks,
Dileep

Hello team,

I have sent a courier with tracking number 'z77944556' on 6th nov 2018. But the receiver hasn't receive the courier till today date.

I don't know to whom they have delivered the courier. Every time, i called them they used to say it has been delivered already. But never accept they had delivered it to wrong address because the receiver hasn't receive it.

Please look into this issue. Because my courier is worth of inr 2100. Which is not a small amount for me.

Thanks,
Barkha

Sir/madam,
Most regretfully i have to convey to that my parcel with tracking id d47161127 is returned back to delhi without notifying me priorhand with a single call or sms.. It was shipped from delhi on 22 nov and today as i enquired i came to know that it is shipped back to delhi.. They mentioned that the customer is unavailable 4 times in their call history but i didnt get a single call of their... I hope this unethical habit of amassing money is resolved soon... And i get my parcel without paying any extra charges... Thank you

My consignment number is :m7208139

I am an online seller, importer & exporter, i send and receive good every day to my warehouse.
Your dtdc salkia called me this morning and told they will not deliver because i am not a king's son. They have abused me severely and threatened to throw my parcel on street if i dont come to their office in 5 minutes.
The phone number is : [protected] (Your courier boy)
...

I have lodged a complaint in ingram.

Next i am going to lodge an fir in case of inappropriate actions taken by you within 24 hours.
My father is a supreme court lawyer and company ceo, so you would not want me to take further actions.

I am frustrated now with you, resolve the matter or face the consequences within 24 working hours
I am filing an fir by eod if no reply comes

Rahul prasad
Importeddreams.in
Spectrum
[protected]

Sir
My product could not delivered to the proper destination. however you
find out my parcel and kindly remit to me or delivered proper address.
The consignment number on parcel is z73766255 dtd 13/10/2018.
My mobile no- [protected] or email id- [protected]@gmail.com
There is no any response from dtdc courier. This is very bad effect
from dtdc courier.

My consignment number is p47800058, and my package is not delivered at dmart home appliances thayyil building, new 114, vazhapaaly grama panchayath, new word ii thuruthy. Changancherry kerala-686535
For the last two months, it is showing the same status as delivered. When we checked with the dtdc office in kottaiyam, they are saying it is wrongly updated as delivered, but the parcel is still with them only. They told they will try sending one more time and will send the parcel back to us, but that didnt happened yet. I was calling the both the dtdc office in pune & kottayam, but no response from them. I called customer care but they are not telling me why my package is not delivered and they give some other number, which is not in use and no response to the email also. I am regretting, why i chose dtdc. You guys are making me fool and totally the updated information was wrong about that the package was delivered.. Because of dtdc fault i lost 3099 rupees + 510 rupees for courier charge. We didn't expect this kind of service from dtdc and totally unacceptable.

Consignment no. D47437083 sent from mumbai to secunderabad on 13th nov 18 not yet delivered. Online tracking shows consignment received in hyderabad hub on 16th nov 18. Online query form filled up but still no response. No possitive response and no furthur update available till today. Very lethargic and unprofessional workmanship from the dtdc company. For the last 18 days what is this company doing with my consignment.

Dear sir,

This is to inform you that i have booked a cash on delivery parcel docket no. I02420961 on 19 sep 18
Value 8576 at bairagarh (Bhopal)
To dtdc courier to mr. Sanjay but till date i have not recd payment. He is saying that he has not recd.
Payment till date. Therefore he is not able to forward payment to me.

Please provide my cash on delivery payment

Jagdish assudani
Director
Radisson pharma
[protected]

My parcel had been sent through dtdc courier service from guwahati to imphal on 23 nov 2018 with the consignment number k16087115 but i am not recieving the parcel till today 1st dec 2018. I also check online status through the website and it's showing in transit only from last 5 days. So i am requesting here to please kindly look over my complaint and kindly update me the status of my parcel

I have given an iphone to courier, since courier amount is high i told togive back. I got the phone back but amount of ₹3500 has to get... I called them many times they are telling tomorrow tomorrow... And now i think it has beenpast 1 mnth... However please help me.. They have the check of refund but they are not giving the money... Please help however...

Luggage not received 502205, what is the problem, i want immediate reply, your case no. Is 13152336 for dtdc c/n no. D46172746, we will revert soon with further details., reply me i sent my luggage from gautam nagar newdelhi on 24 nov, till now no update i didnt receievr lugguage, i gave complaint no reply, i contacted dtdc sender he saying some nusiance words