DTDC Courier & Cargo Complaints & Reviews

Mumbai party booked consignment to meby dtdc before 7 or 8 days, still it is not delivered.
Jalgaon office staff called 3 days back, but there is no action taken by him.
Today myself called him on that number... Person attended phone he told that area is not in our service area...
This is absolutely shocking & harrasing...

This type of service from dtdc not expected.

I had sent one used mobile of my friend to shimoga on 3rd december from mandimohalla of mysore. I got message from dtdc centre as "your shipment v49751866 is arrived at final destination on 4th december morning 8.50am. But till now website shows wrong information as shipment still in mysore. That courier is not delivered. I have tried calling both shimoga and mysore dtdc office persons but they have no convincing answer. They say only what website tracking information shows. Nothing more than that they want to do. Worst service from dtdc. One year back also same thing happened.

Hi sir/ madam,

There was a courier for me which was booked on 30th november with awb no. A42871867 from rajkot to chennai. The courier reached at chennai hub on 1st december which was forwarded on the same day to ambattur dtdc office and was out for delivery on the same day so i waited the entire day for my parcel to receive but on the same day the delivery status was changed as "not delivered due to incomplete address" after 5 in the evening which i noticed on monday and booked a complaint on monday at 9 in the morning. The complaint was processed by guindy office and forwarded to ambattur office on the same day replying that "you will get a call from ambattur office" but i received no calls from them so i myself called guindy head office on tuesday they told me that the parcel will be despatched and will receive it on tuesday itself but the parcel was not delivered. So i again verified the website the tracking status was changed to "returned to facility" on wednesday so i immediately called ho and asked them they gave me ambattur office number and when i tried them they answered me as. "the parcel is returned and if you want the parcel you book it again" they even dont know the reason why the parcel have been returned and i never got a call from ambattur office regarding the parcel held up or return of parcel, even my complaint raised on monday was not responsed by ambattur office they even dont know about such complaint only after my updation they came to know about the complaint. No one takes responsibility over customer parcels or complaints. My second complaint is also unanswered. They never call us for any confirmation. Very worst customer service. All these are due to irresponsible pupil working over there who never knew customer values.

Hi all,

I sent an courier to uk [tracking no: n20490630 ], please find below details on issue.

1. I sent 3 packages whose actual weight was : 54 kg, out of 3 bags one of the bag was having more dimention so they considered 59 kg weight. So i paid 6 kg extra, which wa in total 59 kg and amount is 26980.

2. As courier has oil items for that they charged rs.600 extra.

3. Out of all this 7 kg item was returned to me and the more pack which was having more dimention is not shipped (I think they managed within other boxes due to there shuffling many of my items are damaged).

4. Now your representative is returning only 7 kg amount to me, ideally he should return the extra amount which he took for oil items and bag dimention charges.

I have dropped email to below email ids but i didnot got any response, can you please look into it and update me on priority.

Email ids:

Humnabad bf792,
"branchblr. Gulbarga",
"babu moger (Mgr ops & css jamaica-usa)",
Vinayreddi chinchagandi,
Customer support,
Abm gulbarga,
Sales manager bangalore

My one of the family member book the courier with consignment no D47508137 from Nagpur dated 03/12/2018 with DTDC but till date it is not delivered to my address at Pune, i already drop a mail to dtdc courier and they provided me the case no 13180586. I continuously taking follow up with courier service person but they are not receiving the call and tracking system shows receiver was not available, wherein noone from dtdc courier person contacted me when the courier was out for delievry.

Its 4 days i have not receive my courier.

Kind attention dtdc team,

I have one consignment, number-k16146272, which is lying on guwhati depot since 29th november which is totally ready to be dispatched, till date it's not dispatched, since then i am getting dates that it will be delivered but nobody is giving exact details neither people from dtdc team respond. I have a marriage function to attend and i was suppose to wear the dress what i am going to do now?

You people think that customers are fool? This is not the way to deal with customers, do not take advantage of customers trust and play with them, you will never succeed.
I am going to publish in social media about the way dtdc has treated and also i am gonna tweet about it.

I want a compensation and penalty in return from dtdc along with my consignment latest by 8th december this week.
I am waiting for a revert with details about my consignment that when it's gonna get delivered.

Shameless behaviour from dtdc was not expected, i will ensure not to recommend this worst service to anyone.

Revert asap.

Thanks
Ankita saigal
[protected]

Dear sir/ madam,

With reference to docket numbers - h84724345/46
Dispatch date - 28/11/18
Ref:_00d90vrqd._500902ew0oq:ref

Only apologies? That too when still in process only after so much agony and harassment?
Moreover asking us to wait for second one yet for further information on it?
We fail to understand what went wrong with dtdc? Please enquire at your end we are your regular patrons in at least few cities in india in different names (If not overseas also)!
Your offer of apologies after all agony and pain seems to be like doing obligation on us by offering us left over food as apologies! This is your corporate culture sir/ madam! We feel really sorry and sad for all what you people handled and managed it that too only with top management made / forced to involved and take personal interest!!

With best regards,
Gayatri
Chocolate craft club

—
Dear sir / madam,

Greetings from dtdc

We deeply regret and apologize for the inconvenience faced by you and thus we request you to accept our apologies.

H84724345 cosignment arranged for delivery.

H84724346 kindly wait for the status.

Again, we apologize for any inconvenience will update the status shortly

Regards
Customer support team
Ref:_00d90vrqd._500902ew0oq:ref

My courier - consignment number m80161082 was not delivered to banglore address. I shipped it on friday 30th nov from your lower parel office which is also relocated to my surprise. I need to know the status of consignement, my number is [protected] or mail to [protected]@gmail.com.
This courier was sent to zerodha office
153/154, 4th cross, 4th phase, jp nagar, dollars colony, opp. Clarence school, bangalore - 560078

Dear md sir,

With reference to docket numbers - h84724345/46
Dispatch date - 28/11/18

Latest update today morning -
Upon ur telling i got a call from your office saying the located parcel is dislocated and dislocated parcel will be traced out by today afternoon. And this is the information on the 7th working day still.

Is it your company policy to deliver both parcels at once? Have you taken a oath not to deliver a located parcel also?
Neither i understand them nor do i understand your office.

With best regards,
Gayatri
Chocolate craft club

I couriered a lehanga on date 24/11/18 from dtdc jammu,. Raghunath market as slip attached still my receiver did not received the same... It have been delivered to bangalore not mummbai while i coruier mumbai as u can see slip also... Now agancy owner not responding mr. Ankush [protected]. My customer is waiting he paid already for this.. Pls help me to get this delivery on right place asap..

Pls call for further [protected]- ashi - me
[protected]- asif ji (Customer)

Dear MD Sir,

Last update from your good office is that they have located one parcel and one is still dislocated and that they will locate the other one tomorrow morning. Talks going on about locating till now and nothing beyond. Is this professionalism??

While tracking for my consignment in ur tracking system online its coming as a red mark. Is this the tracking system u made for checking our docket numbers. This is such a red mark for DTDC for not locating it.

While contacting ur customer care, we get replies that it will take several days to even reply/respond.

And ur office is dead mum about the whole transaction.

And upon oral communication with your team they say they will see what they can do even on the 7th day of non delivery. The promised due date of delivery was 30th November'18.

Please connect the dots.

Regards,
Gayatri
Chocolate Craft Club
Vizag

Hi DTDC,

I have booked your service a few days ago at DTDC office in Horamavu Agara (Bangalore), and I went the next day to find out the delivery status. The owner of the DTDC franchise told me he hasn't sent the package even after 36 hours. So i questioned him about it and he got angry and threatened me, pulled a knife on me and threatened to slit my throat. In self defence, I tried to stop him from using the knife and had to restrain him in fear that he would hurt me. Many by-standers witnessed the situation and they were disgusted by his behaviour. I even spoke to some of your delivery boys and they complained about this persons behaviour and they are not happy to be associated with him.

I called the police and they took him to the police station. I just wanted to bring it to your notice as I want you to know the kind of franchisees you bring into your business.

If you want to contact me for more details, I am available to discuss. There is a CCTV camera in the office, if you don't believe me you can ask for the footage.

I will be pressing charges against this franchisee after the police contact me about the situation.

I WILL NEVER BE A CUSTOMER AGAIN. I will tell all the people in my network about my experience.

Joseph

Dear md sir,

Upon my continiuos calls to the local vizag office today after 6 working days - we have been informed because of call from you that one parcel is traced out and one not yet traceable also.

They are still talking of traceability and not talking of delivery.

Kudos to your performance and kudos to your office.

With regards,
Gayatri
Chocolate craft club (Medical)
Vizag
Ph - [protected]
[protected]@gmail.com

My consignment number is Z76989513, and my package is not delivered at Thalambedu, N.R.Pet (Post), Chittoor (M&D) . From last ten days, it is showing the same status. Receiver's address is 10 km away from UDUPI SORTING OFFICE, and 10 days have been passed since it arrived at UDUPI SORTING OFFICE. I called customer care but they are not responding me why my package is not delivered

Dear customer grievance cell/customer care,

Addendum to the above mail -

Mr. Md of dtdc company - we have dispatched the parcel on 28th november'18
And due delivery is 30th november'18 and today is 4th december'18 and still
Nobody from dtdc is able to tell me the time as to when the delivery will
Be done.

Is this the way you work? Shame on dtdc.

*i have sent mails to 6 places out of which 5 did not even acknowledge and
Ur consumer complaints section sends a casual reply that it will take
Several days to even respond!* nobody is concerned and upon being back of
The vizag akkayyapalem branch people who are making me run and giving me
Excuses which i am ashamed to tell u also. They are still unable to tell me
A time when the delivery will be done or whether it will be done or not
Respectable mr. Md.

U keep writing good books about good delivery systems and customer service
Which i have read about. And this is what i have to gather from it
That a *parcel
Is not delivered even after 5-6 working days?!*
Writing books is very easy sir or doing philanthropy, but the business &
Actual service to customer must be done first or not? Please let me know
Sir.

You say u learnt many things from hundreds of failures u faced in ur life.
What about my parcel? What about customer service here? *isn't this a
Failure for whole team of dtdc to take seriously and get the necessary
Action done?*

Now u tell me who will bear my loss and expenses incurred due to ur
Companies functioning this way. Still nobody is telling me where my parcel
Is or trace out where is it?

I am going to put this in media and readers complains columns in all
Newspapers.

Consgn. Z79162629 was sent on 20.11.18 thrigh DTDC Courier service from Tis Hazari Courts, Dekhi. While congnment. tracked over website of dtdc, message as "NO DATA AVAILABLE IS SHOWING" was being flashed.
Some important documents are there in envelope. I am facing grave hardships due to such negligency in services.
Kindly get tracked consignment & deliver to consignee
The Manager Operations ICICI Bank Ltd C–Wing Autumn Estate, Chandivali Andheri (East), Mumbai 400072

Document was booked on 30nov-18 on air freight but it had taken to reach at baroda on 4th dec-18 8:26am. Till now not delivered. Your concern person is explain that as per his rules another 48 hrs will be taken.
We couldnot understand what is the duration time to get any material through your courier.
Otherwise we may can shift to another courier service from next time

On Oct 30 2018 I couriered a Bluetooth ear phones to Amazon seller returns mamidipally Hyderabad through DTDC courier service Perambra, Calicut. The consignment was delivered after 10 days. Then I got a call from Amazon stating that they received the consignment empty the Bluetooth ear phones were not inside the consignment..they told me to contact DTDC . As I contacted them .. they told they will file a complaint etc.. etc.. now it's more than a month no response from them.. no action is taken consignment no: R31302165.
Sreerag

We have shipped two couriers through dtdc (Akkayyapalem branch, visakhapatnam) on 28th november'18 to the address -
With docket numbers - h84724345 & h84724346.
The due promised delivery date was 30th november'18 which is not yet fulfilled.
When i am trying to call the local branch they are saying today/tomorrow and never did they stick to their commitment. This not the service we expect from dtdc being such a prestigious company.
We have been regular and loyal patrons of dtdc since many years and never had such a bad and irresponsible experience.
I look forward to your immediate reply and a solution to my grievance.

Hello team, i sent my important documents through dtdc and my consignment no - p48494298. I sent it on 24th of nov. 2018, till today it is not delivered to its destination, when i tracked it it is showing that it is received at destination, today again i tried to track by sms with consignment it is showing that consignment no is invalid pls help me out to get my document back.