DTDC Courier & Cargo Complaints & Reviews

Docket no. D47779870 dt. 24.11.2018
Ex palakkad - to ratlam 457001

Consignee; valiant engg palakkad
Consignor : kusum industries, ratlam
Item: machinery parts.

Parcel is not delivered even after 10 days of booking. Customer threatening to reject parcel and not paying as they would loose their order as well.. We are in deep trouble.

Please arrange to deliver parcel immediately.

As discussed with Mr. Utasv Rao (Ass RM) personally with you, my docket no m71133212 booked on 23/11/2018 from indore to Indore has not been delivered till today 1/12/2018 in spite of continuous follow up with person holding mobile no. [protected]. he said he will deliver it by Monday 3/Dec/2018 I am having a mail for the same.

Now when I called him on the evening 3/Dec/2018.
He said they lost the shipment now they are saying they will lodge a FIR, Such a pathetic services.

Instead of continuously following up with the person, they lost the shipment, and behaving so casually as nothing has happened.

I interacted with lot of person namely
1. Mr. Tejkumar Jarwar
2. Mr. Ashish Raikwar
3. Mr. Utasv Rao Dongre (Ass Regional Manager)

First two even don't want to understand what I am saying...they keep on saying only there version. Mr Dongre is only doing the false promises being the Assistant RM, He is so casual, as lost a shipment is culture of DTDC.

I want strict action should be taken against the person who is responsible for shipment lost.

Hi,

I have sent consignment 15 days(24 Nov 18) back and I am able to see as "Out for delivery" in tracking site but consignment has not delivered and status looks same as in tracking since more than a week.

It has to be delivered by 27-Nov-18 and still in "in transit " status.

I m not getting any response from customer care .

Consignment number : B59717037.

Thanks,
Dileep

Hello team,

I have sent a courier with tracking number 'z77944556' on 6th nov 2018. But the receiver hasn't receive the courier till today date.

I don't know to whom they have delivered the courier. Every time, i called them they used to say it has been delivered already. But never accept they had delivered it to wrong address because the receiver hasn't receive it.

Please look into this issue. Because my courier is worth of inr 2100. Which is not a small amount for me.

Thanks,
Barkha

Sir/madam,
Most regretfully i have to convey to that my parcel with tracking id d47161127 is returned back to delhi without notifying me priorhand with a single call or sms.. It was shipped from delhi on 22 nov and today as i enquired i came to know that it is shipped back to delhi.. They mentioned that the customer is unavailable 4 times in their call history but i didnt get a single call of their... I hope this unethical habit of amassing money is resolved soon... And i get my parcel without paying any extra charges... Thank you

My consignment number is :m7208139

I am an online seller, importer & exporter, i send and receive good every day to my warehouse.
Your dtdc salkia called me this morning and told they will not deliver because i am not a king's son. They have abused me severely and threatened to throw my parcel on street if i dont come to their office in 5 minutes.
The phone number is : [protected] (Your courier boy)
...

I have lodged a complaint in ingram.

Next i am going to lodge an fir in case of inappropriate actions taken by you within 24 hours.
My father is a supreme court lawyer and company ceo, so you would not want me to take further actions.

I am frustrated now with you, resolve the matter or face the consequences within 24 working hours
I am filing an fir by eod if no reply comes

Rahul prasad
Importeddreams.in
Spectrum
[protected]

Sir
My product could not delivered to the proper destination. however you
find out my parcel and kindly remit to me or delivered proper address.
The consignment number on parcel is z73766255 dtd 13/10/2018.
My mobile no- [protected] or email id- [protected]@gmail.com
There is no any response from dtdc courier. This is very bad effect
from dtdc courier.

My consignment number is p47800058, and my package is not delivered at dmart home appliances thayyil building, new 114, vazhapaaly grama panchayath, new word ii thuruthy. Changancherry kerala-686535
For the last two months, it is showing the same status as delivered. When we checked with the dtdc office in kottaiyam, they are saying it is wrongly updated as delivered, but the parcel is still with them only. They told they will try sending one more time and will send the parcel back to us, but that didnt happened yet. I was calling the both the dtdc office in pune & kottayam, but no response from them. I called customer care but they are not telling me why my package is not delivered and they give some other number, which is not in use and no response to the email also. I am regretting, why i chose dtdc. You guys are making me fool and totally the updated information was wrong about that the package was delivered.. Because of dtdc fault i lost 3099 rupees + 510 rupees for courier charge. We didn't expect this kind of service from dtdc and totally unacceptable.

Consignment no. D47437083 sent from mumbai to secunderabad on 13th nov 18 not yet delivered. Online tracking shows consignment received in hyderabad hub on 16th nov 18. Online query form filled up but still no response. No possitive response and no furthur update available till today. Very lethargic and unprofessional workmanship from the dtdc company. For the last 18 days what is this company doing with my consignment.

Dear sir,

This is to inform you that i have booked a cash on delivery parcel docket no. I02420961 on 19 sep 18
Value 8576 at bairagarh (Bhopal)
To dtdc courier to mr. Sanjay but till date i have not recd payment. He is saying that he has not recd.
Payment till date. Therefore he is not able to forward payment to me.

Please provide my cash on delivery payment

Jagdish assudani
Director
Radisson pharma
[protected]

My parcel had been sent through dtdc courier service from guwahati to imphal on 23 nov 2018 with the consignment number k16087115 but i am not recieving the parcel till today 1st dec 2018. I also check online status through the website and it's showing in transit only from last 5 days. So i am requesting here to please kindly look over my complaint and kindly update me the status of my parcel

I have given an iphone to courier, since courier amount is high i told togive back. I got the phone back but amount of ₹3500 has to get... I called them many times they are telling tomorrow tomorrow... And now i think it has beenpast 1 mnth... However please help me.. They have the check of refund but they are not giving the money... Please help however...

Luggage not received 502205, what is the problem, i want immediate reply, your case no. Is 13152336 for dtdc c/n no. D46172746, we will revert soon with further details., reply me i sent my luggage from gautam nagar newdelhi on 24 nov, till now no update i didnt receievr lugguage, i gave complaint no reply, i contacted dtdc sender he saying some nusiance words

Dear dtdc,
On october 22nd i booked a parcel at nellore office to china (N[protected], but still its not reach to that place.in delhi for kyc details. I make a call to nellore customer support person i. E [protected] but he doesn't give proper answer.. He said "address and phone number not valid" but same address and phone number i sent another courier with same address after few days but its reach (N[protected] u can check the history also. That is a official parcel. Please let me know what are the updates, and possible to return that parcel and money.

Dear Sir,
I have booked one Consignment to M/S.FLIP STAR, Shop No.414, 4th Floor, Madhav Shopping Centre, Godadara, SURAT-395011 vide your Consignment Note No.C 85990284 dt.07.11.2018 from TIRUCHIRAPALLI, TAMILNADU.
Your tracking record shows that the consignment delivered on 13.11.2018.
However, the online Trader categorically telling that they have not received the Consignment.
Eventhough, I have forwarded the proof of receipt by them by sending the copy of the signature who has received the consignment on behalf of FLIP STAR, THEY HAVE DENIED THE RECEIPT OF THE SAME.
They are saying that the signature is not of their staff and also saying that if they received such courier, they will sign it with their Rubber Stamp.But the signature proof provided by your staff at TRICHY does not contain their Rubber Stamp.Hence they denied the receipt of the Consignment.
A Copy of the lengthy communication through e mail between the Sender and the Receiver with full detail;s is attached herewith.
Kindly enquire the issue at your end and arrange to identify the consignment.
With Regards

PUSHPA S RAJAN
Mobile:[protected]
History:
I have purchased one soft silk saree through online from M/S.FLIP STAR, Shop No.414, 4th Floor, Madhav Shopping Centre, Godadara, SURAT-395011.
I have received the consignment but the same is not as per our requirement.So I have returned the Consignment to the Sender.

Tracking no. Z74956638

From 25.10.18 till today this parcel hadn't been delivered nor any reply from your customer's service department.
Please update me where's my parcel gone and why it haven't been delivered to ahmedabad yet.
Disappointed with your customer's service toll free I am approaching you.
Hoping for a positive feedback from your end.

I am actually not understanding why you people are playing the email game and noone is taking responsibility to give my parcel back.

I am working in this market for years and have worked with almost every top courier services but never ever faced this kind of situation.

Whatever it is now I don't want my parcel back now I want to claim for the full refund of my parcel.

I was also thinking to apply for the COD from your organisation. Now why should I go for that after having this kind of experience.

So finally i have decided to take legal action i[censored] don't get a satisfactory solution by the end of this week.

Your unhappy and irritated customer.
Rashu Singh
[protected]@gmail.com

My awb num is m71538048. Courier was booked from up to bangalore. Online when i am tracking, it says no data available. Though, courier has been sent almost 6 days back.
Dtdc customer care says that they dont have data. Its really frustrating and i am already regretting that courier is coming via dtdc.

Request dtdc to kindly look into it and resolve it at earliest.

Consignment no - f10847992
It didnt reach the address despite of providing accurate details. When i called in the dtdc office the response was poor and rude. They told me to send the details on their whatspp number and didnot do anything. They even properly attended my call. I've been using this service past 10 years but never had i ever faced such situations. Such situations are blot to its character. Kindly send the courier to the req destination.

Dear sir,

We are using dtdc courier many times. Everytime we are facing many problem. Recently i am sending one courier tracking number: c86232455. It was return without any information. We call and ask chengalpattu and thiruporur dtdc office. They are saying irresponsible answer. It is really irritating us. Pls take action and reply me.

Regards
Sivakami arul
[protected]

Dear manager

We have forwarded the courier through dtdc service on 3/9/18 from thamarassery. But the same was misplaced from your side based on the information shared by your team on 20/9/18. Very sad to inform you that we have received the courier on 26/11/18 (3months delay) at calicut. This create a lot of issues/losses to our management. So request you to check the reason and revert the priority.
Pod no r29141641
Regards
Mahindra finance
Thamarassery