DTDC Courier & Cargo Complaints & Reviews

Document number: a42096821
The parcel was not delivered to the customer and your tracking site has updated status saying door locked. Infact no delivery boy came to the house to deliver the parcel and your site puts a update of door locked. When u haven't come then how do you know that the door was locked. The customer was at home all the time. Please deliver the parcel correctly and immediately.

From karvy noida delhi c/note no[protected] was sent via falkon courier to b delivered to 421301 by dtdc but the same has been delivered at 421005 under dtdc no m70176063 as per your falkan and dtdc web report as well as the courier for cheques to pay advance tax was also delayed by 4-5 days and i dont under stand whether this is falkon couriers fault or dtdc to b blamed for this, but to my surprise it happens with me only after every 3-4 months

The package which was received by me was already unsealed and aux wire and pair of cells were missed in that package. Handle with care was also written on that package but i received my stuff damaged. This is really serious issue and you should search my missing items from that package and also give explanation regarding unsealing my package without permission. I hope that you will provide me with a proper remedy in terms of my missing stuff or by compensation

Hi,

This is an escalation on customer support team provided by dtdc which is located at remco layout, vijayanagar, bangalore. I had booked a courier from them and initially when booked there was no issue. After shipment the courier was shipped to my address itself (I. E. From address) instead of destination address. When i track with consignment number it showed as "shipment delivered". So when my father went and asked about this the lady over there was very harsh and rude in her behavior and in the way it was conveyed. Since there was no other way other than to send it again she became furious removed the from address and when asked about this the reply was "it will reach. You can leave". If it does not reach the destination address to whom shall it be return to in this case?

Also in the consignment slip she has only mentioned the correct destination initially for the first time then why it did not reach?

So this the way they treat their customers without any respect and they really don't care about their customers. Even if they don't care also its fine but i am not getting as to why treat them badly?

Please find the courier details in case for anyone to refer:

Consignment number - 1st time - b[protected]Did not reach destination but returned back to from address)

Consignment number - 2nd time - b[protected]Booked again.) - in this the lady has deleted the from address. Not sure where it will be returned back in case they couldn't deliver.

Dtdc courier address:
No.6, remco layout, rpc layout, bangalore - 560040
Contact - [protected], [protected]
Landline - [protected]

From the above i just want to let others know the customer support behavior and the quality of service provided by them is worst in all ways.

I have to receive a courier from franklin templeton investment office vijayawada. They booked the courier on 15.09.2018 and when i enquired with them that office that i have not received the cover so far. The enquired with your office and informed that the cover was already delivered on 19.09.2018. But i have not received so far.

When i tried to contact the champapet branch since 3 days the office is locked. To day morning i visited your malakpet branch for enquiry of the fate of the cover. They verified the data in the system and informed the cover was delivered on 19.09.2018. On verification of the signature on the form the signature was not signed by me or any of my family members.

Then the person promised that we will enqiure with champapet branch and see that it is delivered by to day evening.

It seems that the covers not delivering to the persons and they are confirming you in the system that it is delivered.

It this is the case how people will believe such a big and reputed organisation.

Please enquire and let me know the fate of my cover.

Regards

Sudhakara rao m v
[protected]

We have to receive a courier from dtdc, which was booked at tuticurin on 25.09.18, but till 27.09.18 afternoon, we did not receive the courier. When we are about to contact t nagar office the phone numbers given in the website were not working. We tried the nungambakkam branch, no one picked up the phone. When tracked thru, its given as out for delivery. They got a poor service and always the courier came late. No contact numbers for most branches.

We have booked one consignment to a nearby place of about 35 km in hyderabad. Promised to deliver with in 3 days. We have explained importance of the same while booking and later continuously followed up informing misrouting etc. We went to booking office and also complained to their customer care.
The response is worst
The company is inefficient and irresponsible.

I booked a courier on[protected] with consignment number Z73283052 from DTDC courier agent at Bhadson (147202) Sharma Photostat.

The courier destination is Jharkhand (829117). I told him to book the courier in DTDC Plus service as i need the document urgently. He charges Rs. 400/- from me for this courier.
But my courier is not delivered till[protected] at 16:30.

Hi i have got a parcel booked on 21st september with tracking id Z73274631 it is again and again displaying NO DATA AVAILABLE and even dtdc people are not ableto help me...
Kindly help
My contact number [protected]
This parcle is from Ludhiana to Sagar Madhya pradesh
Customer name is Shristi
Pincode is 470226
Customer no [protected]

Dear all,

Unprofessional and unacceptable approach from dtdc/hdfc bank partnership.

I have ordered the checkbook from hdfc netbanking. To my surprise i got the message from hdfc that your checkbook is delivered (Tracking no x[protected]. I was shocked to hear, since no one in my family and neighbours had received it. I literally followed the dtdc and bank to get the checkbook. I got the dtdc courier numbers ([protected], [protected]) and they kept promising to deliver it despite they mentioned that it was delivered. Bank closed the compaint without looking into the matter that it was delivered. Delivery boy blocked my no and finally after the fight for few weeks i blocked all the check numbers after personally visiting the hdfc bank branch. One fine day i got the call from dtdc boy that he is near to my home. There is no reason until now why they said it is delivered and bank's callous attitude in this case was not acceptable either since i am classic customer with dedicated personal banker. I am going to close my hdfc bank account and dtdc relationship forever. Pratik badkul

Respected Sir,

I wants to bring in your kind consideration that the DTDC office of Santir Bazar South Tripura, with PIN 799144 is having no delivery boy. They calls us to receive our parcel from the office, and we ends up with standing in a long queue and wasting our precious time. This, no doubt, resulting in the degradation of your brand's glory and trust. I had also placed a complain to Consumer Forum with complain ID 931923. I hope you will look up the matter, ASAP.

Thanks.

Dear all,
I regulry send medicine to my customer at kalingpong from nagerbazar dtdc, they charges below rs.100 every time, my office at mall road, kolkata-700080,, this new dtdc office is nearby my place, so i send my representative to send the courior, but in the name f medicine, and so emergency, they charged rs.270, though we have not said any urgency. It is just cheating, to earn more commission this branch has done it.in this way i lost about rs.200. I will complain about it to the local authority if, your branch do not refund the extra money taken from us.
Consignment no-v49434796

Please check the matter urgently.

As i am going to receive medicine from hyderabad to my place bijapur (Karnataka) it was shipped on 24/9/18 & after checking tracking number there is no update & it's more than 3 days i am checking regularly but no result i am sorry to say that such negligence is not done my address were the medicine should reach is
Samuel joseph
Indikar building house no.1,
Pulkeshi nagar, near m mart,
Bijapur -586101
Cell no:- [protected]/ [protected]

I have to get courier from lathur. ID no:D43907841 dated[protected]. I received courier on 4-9-2018 in my absence. I noticed that courier weight is 10kg. Unfortunately I received only 5kg weight books. Then I contacted eluru purna chandra rao. He said in Vijayawada also the packet weight noted as only 5kg. I asked for justice. In that packet I have to get three books and 3 dvd. Related to chemistry.

Hide quoted text

[protected] Forwarded message[protected]
From: Bethala Sudarsanam
Date: Fri 7 Sep, 2018, 3:07 PM
Subject: D43907841
To:

I have to get courier from lathur. ID no:D43907841 dated[protected]. I received courier on 4-9-2018 in my absence. I noticed that courier weight is 10kg. Unfortunately I received only 5kg weight books. Then I contacted eluru purna chandra rao. He said in Vijayawada also the packet weight noted as only 5kg. I asked for justice. In that packet I have to get three books and 3 dvd. Related to chemistry.

Hide quoted text

[protected] Forwarded message[protected]
From: Bethala Sudarsanam
Date: Fri 7 Sep, 2018, 3:07 PM
Subject: D43907841
To:

I have to get courier from lathur. ID no:D43907841 dated[protected]. I received courier on 4-9-2018 in my absence. I noticed that courier weight is 10kg. Unfortunately I received only 5kg weight books. Then I contacted eluru purna chandra rao. He said in Vijayawada also the packet weight noted as only 5kg. I asked for justice. In that packet I have to get three books and 3 dvd. Related to chemistry.

[protected]@dtdc.com

HI,

POD NO D44286222 ON

NAME: SHAHUL HAMEED
ADDRESS: PLOT NO 3,
PULLA PALLI BALLIAH COLONY, OLD SAFILGUDA, NEREDMET PIN CODE : 500056 PHNO : [protected]

There is 2 boxes which my company indiabulls pharmaceuticals has sent.

I received only 1 box and the other was told by dtdc its in Hyderabad uppal dippo. till now its not come to my address and its almost 20days till now.. spoke to customer care they said they will check and send.. till now they haven't send it .

kindly help me

regards
shahul hameed
[protected]
hyderabad

Myself khokan choudhuri, my brother posted me some documents from delhi on 14.09.2018 to jatni, bhubaneswar. Still, now i didn't receive this documents but when i want to track using the consignment, it showed like it was successfully delivered. I didn't understand what was happening with my documents and who received it. Please let me know.
My consignment number d45517217.
Please help this issue.

Packet was opened. Didn't got the desired oorder. I want refund. The shirts were looking terrible i ordered denim shirts and those were some cotton lenin shirts.
Joker jaise shirts thee bhangi bhi nhi paine aide toh...
Aaaj hi refund kr do
Melo mere pise chaiyeh..
Refund immediately or strict actions will be taken
Plzz refund rs.1000*
Today itt self

Today i received a parcel from mumbai. (To chennai). After opening the parcel i realized that 3 items amounting to 3000 rs. Is missing from the parcel.

On further introspection i found out that the parcel (A cardboard box) had been opened and retaped with a different colored tape (A darker version of the brown tape). A really shoddy repacking i must say.

I did not expect this from such a renowned and famous courier company. Just wanted to put it here so others can be aware.

I was not hoping that such type of branded company could have done such type of mistake. Some of my important documents I had sent to Delhi by your courier. But your service is so careless still I can't believe. As per your mail I would like to get reimbursement against my parcel. Here given bellow were in my parasol.
1. Adhar Card.
2. Voter I'D card.
4. PAN card
5. Driving licence.
3. One estimate and planing of new house construction .

Tracking id : r31016662
Dtdc collected courier to me from kottayam after checking pincode of my address (680683). But they did not delivered the item to my address. Instead they demanded me to collect parcel from their franchisee at irinjalakuda (Pin code 680121). I was not able to reach their office during working hours because i had to take a leave from my work place. They returned the item to thrissur. Again the parcel came to irinjalakuda. I was forced to collect the item from franchisee at irinjalakuda in my own expense and loosing my leave. I am going to lodge a petition in the consumer court for compensation.
If they are not able to deliver in the given pin code, why do they collected the item? Later makes trouble to customer.