DTDC Courier & Cargo Complaints & Reviews

I booked a courier to bangalore on 03.09.2018 with the consignment number c84871087. It has not reached the receiver yet. I was told that it will be delivered today when i spoke to the representative this afternoon. Later in the evening, they say they cant deliver as it is office address. If they had told me earlier that they wont deliver for specific address, i would have made alternate arrangements or would have requested the customer to provide a different address. On giving false commitments, they just waste our time and money. They said, the package will return to me. I do not understand what exactly is the problem here. I want to escalate this issue and i want to understand what has happened.

I have parceled a product to delhi via dtdc (Worst courier service). My tracking id is m68781649, the product is misrouted i have heard many complaints regarding dtdc careless behaviour. Please help me with my product being delivered, as the product is very very important to me. I am worried that my product will get lost. I am never going to use dtdc again in my life.

Dear sir, i had sent a document addressed to maj gen ak bardalai, vsm, near army war college, mhow, madhya pradesh which was booked from tinsukia in assam on 31 aug with tracking no v49171908 and reference no[protected].
It is already a week and the consignment is lying at destination without being delivered to the addresee who is senior citizen and a decorated and celebrated indian army veteran. I register my strong protest and request you to ensure immediate delivery. Thanking you. Regards. Rohinso krisikro.

Hi, we sent a courier from nellore to hyderabad with consignment number “d45183505”, which has to be delivered by thursday. But it’s not delivered yet. Just came to know the online status as “wrong/incorrect address” last updated on wednesday, 5th september 2018. However, no one called or enquired the details even we mentioned mine and other persons contact details. This parcel is very important and urgent, kindly do needful.

I had book courier of Rakhi to my family members on 16 august from ahmedabad DTDC booking center. But still til 05 sept 2018 courier is not delivered to destination address.

Rakhi's had not been delivered on time.

I had wrote to DTDC customer care and to CEO of company subhasish.[protected]@dtdc.com too but no response for customer care.

I need refund of Rs 460 of rakhi's and Rs 70 of courier charges from DTDC.

DTDC is having most disgusting staff who don't respond to customers calls and emails.

Booked for wrong address by error from your side. People who are appointed don't know how to read. Tracking - z73033002. The parcel was for jhansi and booked for dehradun. And the people in patiala office are shouting at me for repeated complaints even though the mistake was from their side. The people here don't understand when something is urgent. Change your logo to 'worst courier company'

My name is Navyata Srivastava. My consignment no. D45030313 dtd. 23/08/2018, was dispatched from Vikasnagar Pune branch for Dehradun. It reached to me yesterday.It was torn and two sarees were missing from the parcel. I have already informed dtdc branch manager, Dehradun. His name is Vivek and his number is [protected] and [protected]. Kindly look into the matter urgently. Please find attached the pictures.

I sent a courier from pune to bhubaneshwar. They didn't delivered yet and when i am calling in head office banglore customer care they are saying they will see what they can do they are providing me the bhubaneshwar team number and as i called in there no one is concerned out there also one guy is simply giving me other guy's number. And i called many times in head office there is total negligence.Consignment number is P47474853 .

Last two days not a single update about our parcel... And ur raipur frenchies are not received call and switched of mobile.. And ladline no. Very pathetic condition... Raipur frenchies... As per delhi hub goods are delivering raipur two days before but good's not received kindly talk to ur frenchies.. Otherwise never book any consintment in future... Very bad service

Packet is lying in dtdc pari chowk office for the last 2 days and despite myself approaching them on phone no. [protected] ad also registering complaint with customer service under case no. 12401618, the packet is still undelivered. The delivery boy devendra gave reason that under his boss instruction he has not delivered the packet because for my sector sigma 4 only this packet was to be delivered. His boss asked him to wait till more deliveries accumulate. This is sheer insensitive and irresponsible attitude on part of your staff. My packet is containing important medicines for me. We could not move out of our residence for the last two days so that we should not miss the delivery. It is really shameful for reputed courier service provider that speed post is giving better service than you and that too at the half rates than what you charge. My issue is that you direct your office to deliver the packet positively on 5.9.18 forenoon. Gopal dutt

I send consignment from Aswaropet(Khammam) to amazon seller services ahmadabad vide c no;H09286494 on 13/07/2018.That consignment is not delivered to the party, at the same time it is not return back to me. please enquire above consignment and send reply to the following details.M NO;[protected]orE mail; [protected]@gmail.com what about my consignment and do necessary action.

My friend sent a courier to me and i haven't received the parcel. Reference number (Awb: p46277814.)

The status is showing as "returned parcel received at facility".

This is one of the important documents which has to reach at the earliest.

I'm not sure why there is a delay and why it was returned to facility.

I called numerous times and informed that the parcel has my educational certificates and it is important to me. I also requested them to send the parcel back to the destination address and i was willing to pay any additional amount.

But, there is no response for my emails and phone calls despite repeated follow-up for last two months.

Please help me to get the certificates.

Consignment No: V48888395 reached to lucknow 25th August but the delivery boy denied to deliver on the address provided. On top of that, no action was taken by DTDC and moreover no one is picking the call at their customer care. When I dropped the email to their customer care, they are sending back absurd email which are of no relevance and not resolving the issue. And also I am not informed about any return back of consignment as well.

To,

1. The Department of Consumer Affairs,
Krishi Bhawan, New Delhi-110001
Email: [protected]@gov.in, [protected]@nic.in,
schkrmp.[protected]@gmai.com

2. The Consumer Complaints Redressal Council (India),
Great Western Building, 130-132,
Shahid Bhagat Singh Road, Opp: Lion Gate,
Next to Cama Hall, Mumbai-400 023.
Email: consumer.[protected]@cfbp.org &
Healthcare.[protected]@cfbp.org.

3. Indian Consumer Complaints Forum,
www.consumercomplaints.in

4. The Deccan Chronical,
In “Speak Out” Column.

Respected Sir,

I am a practicing Advocate in and around Hyderabad Courts, having 18 years standing. I regularly book consignments on behalf of my clients in Karmanghat Collecting point. As part of my profession I, on behalf of my client P.Anjiah Goud, have booked a consignment addressed to P.Amarnath Goud, Yemnampet Village, Ghatkesar Mandal, Medhcal District-501301 (Photo of Consignment enclosed) on 31st July, 2018. The Address which I have given is perfectly correct which also has pin cone No. I have also given mobile contact number [protected].

Unfortunately, the above consignment was not served by the delivery boy to the addressee. The delivery boy is so negligent that he did not even attempt to call the above given mobile number. Ultimately the consignment was returned to the office where it was booked with endorsement “Wrong/Incorrect Address” in the 3rd week of August, 2018. Infact, my client went personally and verified about the genuinity of the address and he clarified that the address was correct and the Mobile number is also correct. My client sent number of letters to the same address through Indian registered post and they are successfully delivered.

I immediately contact the person Mrs. Annapurna ([protected]) who booked the consignment and complained to her in the last week of Aug, 2018 . She immediately called the above number of addressee i.e. [protected]. The Addresse P.Amarnath Goud told that he do not wish to take the consignment and would like to refuse the same. Basing on the telephone talk, she rounded off the earlier endorsement and entered fresh endorsement “Refused to take Delivery”.

Later, when I sat before my laptop to draft the complaint, I took the copy of the tracking report. Surprisingly, I found that the status of tracking report was noted as “Successfully Delivered”. I do not how it will be served when the original consignment (cover) is with me.

By the above acts, it is crystal clear that the delivery boy is cunning in nature. He played fraud and cheating upon me, the consignor. The delivery boys of the DTDC are quoting the endorsements as per their whishes. I have paid Rs.80/- for the consignment. Inspite of taking the charges, the DTDC Courier are negligent in their duties.

The DTDC is indirectly encouraging the delivery boys with an intention to deliver consignments more than the limit, so that they can earn more money and make more business. They have no interest and responsibility on the profession and are only interested in money making.

The website of DTDC has given Customer care numbers in Hyderabad[protected],[protected] and also Head Office at Bangalore[protected]. I have even tried to contact Malakpet Incharge Mr. Babu Rao ([protected]). But not even one number is connecting and not even one person is lifting the phone numbers. Having vexed with the attitude of the DTDC, I am constrained to give this complaint to your goodself.

I, therefore, request your goodself to take action against the DTDC Courier so that this fraud and cheating will not happen to other gullible persons and take steps to return my amount of Rs. 80/- and grant me damages and misc. expenses and oblige.

Yours sincerely,

Sd/-

P.Ravinder, Advocate,
Jillelguda, Hyderabad.

Copy to:

1. The DTDC Courier, Plot Nos. 6-1,
Ratna Cooperative Society Ltd,
Behind Pizza Corner, Hyderabad-500009.
Ph.Nos.[protected],[protected].
Email: [protected]@dtdc.com

2. The DTDC Courier,
DTDC House, No.3, Victoria Road,
Bangalore-560047, Karnataka.
Phone No.[protected]
Email: [protected]@dtdc.com

Encl:
1. Photo of Consignment No. H09465679 booked on 31.7.2018.
2. Soft copy of Tracking Report of DTDC dt. 3rd Sept 2018.

Hello team,
I have booked a parcel on 22/8/2018 to other end of bengaluru city (Address is attached).
Usually it will take 2 days to reach the parcel.

But when it doesn't reached to my client & i revisited the courier office on 24/08/2018 & informed them that courier is in muthanallur office.
So please ask that courier center service to call my client & he will receive it.

They checked the mobile number of muthanallur office through online, there it was entered in 11 digit number.
So there was no proper number to reach that center.

I sensed that, this courier will not reach my client.
So i went on next day (25/8/2018) & handed over the required documents to my client personally.
It has taken my half day & a 50 km journey.

On 31/8/2018, i received a call from dtdc office where i booked my courier saying that it has came back.
I reached the office to collect it back.

I asked then, why it doesn't reached?
Ans : they said the service is not available to the given address.

I asked them, why does you booked it?
Ans : you should ask the guy, who booked it. (That guy was not in office at that time).

Me :shall i get my refund?
Ans : no it's not possible.

Me : do you have a feed back form?
Ans : no it's not there now, it got over.

Me : do you have a soft copy?
Ans : no, we don't have soft copy.

Me : i need my refund.
Ans : you come tomorrow & ask our owner.

So, this was the response i received from that office.
They doesn't said sorry to me & they are behaving like it was my mistake.
There was no guilty from their side.

I request you to take strict action against them.
They can't steal customers money by booking non serviceable areas.

The courier office address is :

#3, basement floor, manadi plaza,, st. Marks road,, srinivas nagar, shanthala nagar, ashok nagar, bengaluru, karnataka 560025
Ph :[protected]

Regards
Santosh b s
Email id : [protected]@gamil.com

Doket no. D43943006. He update that he delievered at 30 august 2018 but it delievered at 2 september 2018. And lost material of rs 12000 and it is open and lost some medicine and they sieve it and they do not accepting call it is from ratlam to sikar and no. Of that person is [protected] and talking in bad language please solve my complaint as far.
From
Narendra kumar pipada
2 sahar saray, ratlam 457001
[protected]

Hi. This is my second time i used dtdc since last 6 months and it had been so unfortunate that both the times contents inside the parcel were taken out. And most interesting thing is that both the parcels were dispatched from different cities. My first parcel from mumbai containing a metal plate along with the bill was stolen. Parcel was tempered in such a way that you would not know during the time of delivery.

Second time, parcel dispatched from new delhi with tracking number z69823546 was delivered in almost good condition. Later after 10 minutes when i started opening, i realized that it has already been opened and i didn't have to use any tools to take off the sealing tape. When opened, goods missing worth rs. 3, 000. (Rs 3, 000 is not a problem, but it had an important part of a broken down machine so, shut down cost would go to more then rs. 30, 000)

So it does not matter from which city parcels are dispatched, it will be looted.

I am using fedex since it came in india (Excellent service), using first flight, over night, akash ganga, maruti courier (Alll excellent besides delivery delays sometimes)

I have put an request in our industrial member's association in amritsar and sadar bazar new delhi to strictly avoid using dtdc services. I am very much sure that being an active member i can get this done in amritsar.in new delhi (Sadar bazar) it will also leave an impact for sure as per our good values and relations in the market.

Dear sir.
I have send rakhi to my brother in law at dated on 18/08/2018 in varanasi but it has not delivered till 01/09/2018. So many times i complaint but conditions are same till now. Rakhi is a sentimental issue so i have choosen courier. Also i have called varanasi courier at dated on 25/08/2018 but no one was receiving call.
In that condition what i do please help me.
Courier rakhi i'd no. P47396734

Returned Parcel Forwarded From Facility, WHAT DOES THAT MEAN?

Parcel is not delivered yet to the mentioned address. Did not even contacted the mentioned mobile numbers and is showing as Returned Parcel and forwarded from Facility

Do look into this matter...

Consignment Number : B56626639
Booking Date 20/08/2018

I had send the Rakhi in courier to my brother in Singapore on 18.08.2018 through DTDC. The courier person had committed to deliver the Rakhi before 26.08.2018. The courier did not reach on time. On inquiring they showed that the courier reached Singapore on 23 August but no one was found available at home. I confirmed that there was someone at home throughout that day. Further it is surprising that no call was made on 23rd to the recipients and no attempt was made to deliver the courier the next day or on later days.

We lodged a complaint with the company on 27th August for non delivery. The courier was finally delivered on 30th August.

I request you to refund the amount in cash of Rs 900/- paid to DTDC due to delayed delivery of my courier. Further a penalty of Rs. 5000/- should be levied on them for not delivering the Rakhis on time which was eagerly awaited by my brother and caused loss of face for me.

Enclosed the following -
1. Courier receipt on 18 August 2018
2. Shipment detail which shows the courier reached Singapore on 23 August
3. delivery confirmation on 30 August 2018