DTDC Courier & Cargo Complaints & Reviews

My package was sent from kolkata on 10th aug, 2018 friday morning through courier service and my delivery address is patia, bhubaneswar. But till now i have not received my package nor did i get a call from dtdc delivery service. I tried to contact kolkata and bhubaneswar regional office multiple times but they behaved very badly with me and not able to provide the status of the package. I am getting harassed since last 3 days.in the website they have uploaded the status as not delivered due to natural disaster but there was no sign of natural disaster in my area on 14th aug. And at 9 am the tracking status was shown as out for delivery but the package was not delivered yet. It was very urgent to me.

Please find the package details below,
Consignment no: k13549825
Delivery address: flat no. E-305, aadeet residency, kanan vihar phase-2, patia. Bhubaneswar, odisha-751017

Please find the attached dtdc slip.

Hello,
I had given my documents for courier in 2nd aug, 18 at gaur city 1 dtdc service and he had charged my 100/- now, i am unable to trace my documents and the item also had not been delivered to the particular location. Tracking no. - z66279090. I am very disappointed for this kind of services what you give to your customers. At last, i need my documents and money back.

Siddharth arora

I am central govt. Employee working as sr. Manager in public sector unit.
For europe tour first i contacted cox & king employee for schengen visa. Cox & king employee collected all my documents along with my 4 nos. Passport for processing the visa. They couriered my all documents along with 4 nos. Passport to mumbai through dtdc. On 26th april 2018 (Docket no. V[protected], one employee of cox & king mr. Sarang told me that your interview date for visa is on 28th april at mumbai, but your documents along with passport is not traceable.
On that time i already booked round trip air tickets, whose costing was rs. 2, 11, 553/-
After searching everywhere and contacted with dtdc official staff at khamla nagpur, they assured we are trying to search the documents. As per video footage at dtdc khamla nagpur, 4 nos. Of passport received by nagpur office through cox & king employees & dispatched for mumbai, but it was not traceable.
Finally, on 01/05/18 i lodged fir regarding missing of passport.
After that i contact so many persons in dtdc & cox & king employees, but finally not any outcome..
In view of above, i along with my family are facing a lot of problem mentally as well as financially.
Due to above incidents my financial losses is approx. Rs.1, 31000/- (After ticket cancellation) and for reissuing new passport charges was approx. Rs. 12, 000/-only. Total financial losses is rs. 1, 43, 000/- only.
It is very serious matter, kindly settled my case as early as possible with refund of my money i. E rs. 1, 43, 000/- only.
Thanks
Sanjay kumar
Email - sanjay. [protected]@gmail.com
Mob. No. [protected], [protected]
Address - flat no. 102, shivduti palace-2, sugat chowk
Nari ring road jaripatka nagpur (M. S) pin 440026

I shipped my product to ebay warehouse on 2 august 2018 through dtdc. I got the receipt and the awb consignment no. I tried to track the product but the status just showed 'booked at hub'. I contacted the officials but they couldn't help me. They just told me that the place where i was sending the product does not have air support so they would have to take the product from the airport to the location in shipping vehicle. Even after 10 days, on 12 august, the status was same as 'booked at hub'. I enquired again, but still they couldn't track it. I emailed to the customer care but even they didn't reply. But on 13 august 2018, i was called by the dtdc office that they has returned the product to my location. They told me that they couldn't ship the product. Because of their negligence and stupidity, my ebay guarantee claim was closed and now i won't be able to get a refund. I have lost 800 rupees in it. Dtdc has cheated me very badly. They didn't even ship my product. They just kept the product in the office for 12 days without any matter. I want dtdc to pay me my money back. It is because of their fault that my ebay guarantee claim was closed and my refund was cancelled. I want justice.

My shipment no k13539250 from siliguri to alam nagar lucknow returned back without contacting my no-[protected] given in my delivery address. The reason given by you 'wrong address'. For your kind information, my all post and courier devered to this address from past 10 years approx.
Please take immediate necessary action into this matter.
Regards
Vimal srivastava

My shipment no. K13539250 from siliguri to alam nagar, lucknow returned back without contact my no - [protected] already given in delivery address and the reason given wrong address. My all postage and courier delivered to this address from a long time through amazon, snapdeal and indian post, then please clarify that how this is a wrong address mentioned by you.
Please take necessary action about this type of wrong misstatement.

Sir i am receiver of a docket no. Z67758439. The docket is showing in transit since 9 july 2018. I made case reopened twice and also drop mail on [protected]@ dtdc.com but all are waste. Everytike the case closed without asking me. Now i got gurgaon hub manager contact no mr santosh kumar [protected]. When i called him to get update. He simply asked that that is not his duty and where were you’d ince july. Come here and check there if you found. Now what should i do with sich reputed company.

It has been 2 days and my parcel is still in varanasi hub. It is showing fdm prepared via e-tracking and out for delivery via sms tracking. Is out for delivery since 9th of aug but haven't delivered yet.

None of your customer care number is working. How to contact either you guys knows or god knows. Shopkeeper has told me it will deliver with in 1 days but now it is the 6th day but haven't delivered. Please deliver it as early as possible
Consignment number - z67358960

#m[protected] for mumbai (Thane) to kolkata (Hooghly) was booked with destination adress 165, dwarik jungle road, bhadrakali hoogly with 'pin code -712232. ' but while tracking i saw the destination pin code as 700020 which iz wrong. Please act on this immediately as it as supposedly reached kolkata and documents are too too important to be misplaced - pritha roy chowdhury. I have been trying customer care since yesterday, but no one answered. I mailed them yesterday, but no response.

Hello,

My parcel is unable to be tracked. Nothing shows up while tracking. Please check and let me know the status and the location which it has reached. Also, I called all the phone numbers for customer care Bangalore, but they don't work. Please don't update incorrect phone numbers on your website. Here's my tracking id: D44416374.

Regards,

Joshabanta

Packet haven't received yet. I did it on urgent basis. For that i hv paid. It's been already 4 days.. I need my amount. My purpose has not solved. Please refund my amount as soon as possible.
It's big a such courier company. And u r doing postal delay in air.

My courier send by friend from Mumbai at last week and it delivered it in Shirval DTDC in last couple of days but no one called me for receive courier and about delivery & they send it back without any call / any confirmation from my side. it was my urgent basis requirement so request you to resolve this issue on priority and help it for receive my courier on urgent basis.

Docket no- M68498890
date[protected]

mobile - [protected]
...

I sent a Rakhi parcel from Gurugram to Ranchi, and the parcel was received, the package was tampered, and the toy rakhi was stolen. This is a very non-tolerable experience I have faced with such renowned courier service. The workers or mediators who handle such parcels should take care of these stuffs. Very disappointed and wanted to lodge complaint against DTDC.

Hi, I am rama kant jha from madhubani(bihar).I had booked a packet from your madhubani office weight 13kg.shipment charges had taken for air cargo but sent by surface, so it didnot reached on time.I was forced to pay Rs.2340 when the genuine charge should be Rs.1040.Please enquire it and make sure to refund the extra charge taken.The shipment was from madhubani-847211 to Bangalore-560034 with consignment no.D41595945 .

Its been 2 days and my parcel has already been received at office, but they never tried to dispatch it. Whenever i tried to receive it they told me that guy was on its way. But still no one came and when you tried to call any number of dtdc after 5:00 pm, it always said "number is incorrect, please check the number". What a ridiculous service they have. I would never prefer these guy service. Its all happening when parcel is cod, what would happen if it is prepaid. Only god know. What a ridiculous experience. Tracking id is i02379088

Hi team,

We have received the package with damaged and missing materials, tablets were in the package. Delivery was from hyderabad to bangalore.

When called customer care they have asked me to check with hyderabad branch. It is really frustrating and not expected with dtdc couriers.

Items which were under delivery is of rupees 2, 250 inr.
Dtdc courier charges are 250 inr

I want reimbursement of total 2500 inr as it is a total loss for the items which we brought.

Unable to attach the photos as the file size is more than 2mb.

I had returned items of homeshop 18 via dtdc courier awb consignment number z18085921to below address -
"joshi estate no.1, gala no.5, opp. Ankur oil mill
Behind maruti agro, nr. Bhagyoday hotel,
Changodar, ahmedabad-382213"
Till now i am not able to get pod as asked by homeshop18 for the delivered returned items.
Himanshu martolia
[protected]

Hi team,

I have used dtdc services to send my goods (6 pieces) from noida to bokaro steel city dated as 22/06/2018.
On a initial basis on call he told me for 1 kg = 80 rs he will charge but on bargaining done with 1 kg = 70 rs, later dtdc person (Dharam maurya) came to my room for packing.
Now, he told according to dimension they will charge somehow i agreed.

Accordingly, paid the amount rs 3500 + 100 rs (For card charge - not included in bill) as well as i convinced him for delivery of goods without any loss, similarly he assured me for that.
At that time, he never told me about risk or damage charge to include in this amount, he confirms me nothing will happen to your goods.

Goods were received with delayed date with 2 pieces broken (Gas stove + electric room heater).

After, following with him by call & mail he denied any claim amount as well as he's telling me that he told me for damage or risk charge so that claim will be recovered.

Kindly, help me in this regard.

Thanks
Deepankar kumar

Client number & details:
Dharam maurya
Dtdc courier & cargo ltd.
Lgf shop no-1 sadarpur sombazar, near shiv mandir & shiv gym, noida sector 45, noida - 201303, near shiv mandir

Ph. No: [protected], [protected]

Dear sir/madam

I am pvr kedarnath and my consignment number is d43121224.

It was out for delivery from 30th july 2018. Local delivery agent initially demanded us to collect our 3-boxes from the dtdc martur franchisee itself and moreover he talked very rudely. Later on talking with higher-ups, he promised us door delivery (Which we are entitled to).

Till now we haven't received our consignment. While tracking for the status on the internet net, it shows the following wrong and misleading status.
1)
Fri, 03rd aug'18|12:30 hrs not delivered (Incomplete address)
i had given aadhar address. How can it be wrong? Moreover we had been in continuously touch on phone
2)
Fri, 03rd aug'18|17:48 hrs not delivered (Receiver refuse delivery)
how can we refuse our belongings. Its the local agent who had been refusing to deliver and misleading dtdc.

Kindly please deliver our consignments as soon as possible. I hope and trust dtdc that dtdc will resolve my problem as soon as possible with out further delays and complications.

I had given a courier at dtdc, vashi (Sector-17) on 28th july 2018.

It was supposed to be delivered at destination address (Cuttack, odisha, pin-753004) maximum by 1st aug 2018.

When i tracked it on 1st aug, it said the package is still at vashi, where i had booked. I called the dtdc office, vashi where i had given my courier, they did not give any proper response. After calling multiple times, they said that they have sent a mail. That was the only response i got.

Till now, it says it is with dtdc office, vashi.

I want immediate resolution on this as it is very urgent.