DTDC Courier & Cargo Complaints & Reviews

I have booked a courier from nellore to chennai on 23 july 2018 with docket no h81876403
On tracking with courier details status is shown as "in transit", when inquired with nellore office they were saying consignment reached to chennai.
Whereas when inquired with chennai office they were saying no such consignment reached to chennai.

Since 3 days i am following up with both offices and could not get exact status. The response is poor.

Chennai office contact no:[protected]

One of my consignment has been dispatched on 23rd of july but till now it is not delivered to me. I tried contacting the dtdc courier, but the number they have provided in their website is either not working or always busy.

Even none of the dtdc executive tried to contact me or informed me about my consignment. When i tried tracking it on the portal, is is always showing "in transit" status and my consignment is getting transferred from one place to another. Regarding this, i also send email to them, but again it is not helpful.

Dtdc contact number:[protected]/33004444

Couriered important documents through dtdc plus courier which was delivered after 3 days that to urvasi branch Visakhapatnam asked to come and collect courier but not delivered which is a worst service vide docket number is V47693340 dated[protected],

Please don't boast that you people will deliver dtdc plus service within 24 hours prestigious which is a wrong statement

Mr. Chandrachur mondal from burdwan sent some very urgent & valuable document via receipt no. - k12204041 to me on[protected].

On july 24 - receiver shifted (As per your record)

On july 21 - — do — ( — do — )

I am residing there for more than 11 years and i can prove that.

How your people can make such false report?

Even no one bothered to call on mob. No. Inscripted on envelope.

I want my documents back immediately.

Please do the needful.

Please don't compel to take further action.

With thanks,

T. Ray

[protected]

Sir my courier no h82319348 booked on sunday i. E on 22/07/2018 in vijayawada to hindupur-515201 ananthapur district of andhrapradesh. But still i didn't get my parcel and i didn't find my courier by this tracking number... Please help me to get my post as early as possible... I have a important certificate in that courier... This behavior of courier service is disgusting and it may leads to untrust dtdc in future

Dear All,

We are appointing courier suppliers to Shammah Enterprises (DTDC Express Ltd) from Sept.17.

In this 11 month transactions period, most of the time bills are come with wrong weight of parcel.

Many time, complain to them, then they give me revise bill . I face problems with courier boy, "Shammah Enterprises (DTDC Express Ltd)" office is located near our office, so they have to come on daily basis as we have account in their branch, but if courier boy not receive 2 or 3 day continue courier, next day he is not come to my office to collect courier, then I have to call them for collecting courier. I fixed time for collecting courier is 5:30 pm every day.

Also, I request to "Shammah Enterprises (DTDC Express Ltd)" at time of agreement of appointment of courier supplier, please reduce fuel charges up to minimum rate because of the their courier office is located near our office, but they told that this rate is come from our head office, so we can not change, so I agree tothis charges. If customers agree your terms even if it is not reliable, they desire good service from them.

Now the courier boy call me every day & ask me for courier is there or not at their comfortable time, they did not care that customer have any work or he is busy in their important work.

So, I am facing many problems with this courier service. For payment 3 to 4 person follows up with me in month on call & mail also, but no person look in this type of issue like courier boy, wrong weight written in bill etc. Once I got a bill of 1 envelop of 100grm of Gurgaon area, courier charge is 140 instead of 40/-, then I complain to them, they told me that ths courier address is far fron our area & DTDC charges extra 100/- to them, so they charges me this extra charges without knowing me that DTDC have no direct service of this address (Docket No. M64921390 DT.19.05.18), if I have knowledge of this details, so I have not booked courier by "Shammah Enterprises (DTDC Express Ltd)".

Plz, look into this matter on priority basis.
Regards,
Rachana Jadav
Accountant
Agora Climate Control Systems
Unit No.C1, C2, C3 Sagar Sangam Industrial Estate,
Sativali, Vasai (East) 401 208
Contact No. [protected]/73
Tel Fax +[protected]
MOB No. [protected]

This is very sad and disgusting with a renowned courier like DTDC that it takes a week for a parcel to deliver from Wadhkhal to mangaon which is 2 hours from the later.Even during the Maharashtra Bandh the parcels were in transit but my package is still at Wadkhal and now it is showing that for last two days it is OUT FOR DELIVERY. Along with that the office numbers of Wadkhal branch are switched off and some numbers never are received I am trying to contact from Saturday to the Wadkhal.
Along with that the customer care again a big joke the phone does not get connected even after calling for 2 hours straight.

I had sent one product through dtdc courier, devarabeesanahalli branch on 8th june, due to some problem it couldn't delivered to the delivery address and it has to return back to same branch. But from past 1 month, it's showing in madiwala branch. More that 10 times i went to devarabeesanahalli branch for enquiry, but i am not getting any response from the branch. It has been more that 40 days, i am not getting my product.
Shipment id: b54949874

I have shipped an artificial item worth 2600 from bangalore to surath garh on 16th july. Consignment no is b55907545. Reciever has recieved empty courier. There is mismatch in actual delivery date and sytem delivery date. Courier was delivered and recieved on sunday where as in system it is monday delivered. The booking point konankunte has not mentioned the item details on the reciept but mentioned as document in the system. Please do the needful. I want a refund. They have charged 120 rupees for shipment.

I have two packages weighing 1.5kgs each to mumbai and bangalore and made sure to made them write handle with care. My product was broken by the time it reached the destination. Packing charges were very high. Very very poor service. Dint reach on time. Very careless delivery. Rude people. Deeply disappointed. Horrible service. Not recommended at all.

The package consignment no: d44310048
Booked on 14/7/18
Online tracking status shown on 21/7/18 in the day time: out for delivery
Same-day at night status shown: successfully delivered
Today 25th showing the same status
How is it possible without receiving the package it is showing delivered
After lodged a complaint i found the recepient is hyhyde on 21st...
The package is about rs.20000/- value.
How can i get that very much valuable package

A parcel for me was booked from delhi to agra on 23rd jul. Despite of parcel received at agra hub on 24th july morning, they haven't deliver it on 25th jul evening.in tracking summary it shows "bad weather" however it was a little rain in morning only. I got the parcel from flipkart even but not from dtdc. Customer care conatct numbers are useless, nobody responds on the same. Pathetic delivery.

Hi, i am dr pradeesh cb. I had sent a courier (Some documents) to delhi from your courier branch at wadakanchery (Thrissur), kerala on 23/07/2018, with the id as r29835065. However i couldnt find any details of the courier when i search online with this number. The tracking system says "no data available."the documents were valuable, with some bills, that were intended for refunding, an amount of approximately 23, 000. This was not expected from an esteemed and professional courier service as dtdc. I tried contacting the branch people and they too cant trace the package. The package was lost either from the branch or from the thrissur hub. Kindly resolve my problem as early as possible. Expecting a speedy reply from you.

Sir my parcel no d44261071 booked on saturday is still has no status updated from chandigarh to mumbai. Is these receipt is fake or you people trying to gulp our parcel. Tweet mail no reply from your side from last 4 days. Chandigarh dtdc office mr rakesh manchanda is fooling us and not answering calls... I am sure this is a fake receipt and these people is gulping consumers hard money

I had couriered one parcel back to amazon warehouse in indore but without attempting for the delivery, the courier status shows receiver refused delivery.
The consignment number is d44638666.
It's been many days since this parcel was registered to courier. I even tried calling the customer care number but the lady just disconnected my call without hearing complete problem. How can you guys not help a customer?

Kindly look into the matter and have this parcel couriered to the address or i'll have to take some major steps against your courier company.

Consignment number v 470709 of 50 gm handed over on saturday july 21 at 8:15 pm from bhu varanasi221005 but booked in the date of july23, for express delivery with promise to deliver on tuesday july 24, at lucknow 226010, charges paid rs 250/-, has not reached at d destination. Pl insure to get it delivered on 25th july by 10 am sharp otherwise i may lose trust on dtdc courier service

Dear dtdc,

Yesterday i bookd a courier from dtdc office near laxmi nagar (Delhi to jaipur) having shipment id e75004480 under ptp service, dtdc on duty executive commit me that package has been delivered between 12:00:00 hrs. To 14:00:00 hrs. But the package not deliver till 15:40:00 hrs. Even for this courier dtdc charge 405 rs. But regular charges is rs. 110/320 rs.
That package have some important material that need to reached in committed time but this type of delay in service give bad impact in trust of customers in dtdc.

Remarks :- this was my last visit to dtdc, m not deal or use dtdc service further after this experience.

COURIER (CONSIGNMENT # Z[protected] WAS BOOKED FROM DELHI TO BANGALORE ON 14TH JULY'18 AND WAS SUPPOSED TO REACH BANGALORE ON 16TH JULY'18.
COURIER HASNT BEEN DELIVERED YET, EVERYDAY I CALL UP CUSTOMER CARE AND AM TOLD IT WILL GET DELIVERED TODAY BUT ITS BEEN 10 DAYS AND IT IS STILL NOT DELIVERED.
No one calls back and gives update. Branch and operations team do not receive calls

DTDC Sarakki Branch Mobile # [protected] alaknanda_abhishektower.[protected]@fr.dtdc.com [protected]@dtdc.com

We booked a courier on 16th July from DTDC Pune for Lucknow and the packet I am told is untraceable in Lucknow.

Consignment number P46469845

I have called their customer care several times to only get a ticket number as a follow up. There were books in the packet to be used for exam preparation and so much time of wait without any confirmation on where the packet is lying is totally unacceptable.

I request you to kindly direct DTDC to deliver the packets at the earliest and please apply an exemplary fine.

On 29/6/18 i booked a parcel containing cloth sample to our client in vasundhara, up, i paid premium as it was urgent as sample was to reach our exporter client. As the parcel not reached to client, i enquired with the dtdc agent after 3-4 days, he told me that the parcel is wrongly delivered to some one else and we will pick it from their and deliver to correct address. Since than, every day i am making an enquiry but getting the same answer. What is this? Is this the service you promise? How will be accountable for the loss i incurred in terms of loosing the key client? If i don't get the parcel delivered on correct address within 24 hours of my registering this complain, i will be compelled to file a complain to consumer court.

Consignment no. K12572318