DTDC Courier & Cargo Complaints & Reviews

Myself dansiya, i posted emergency couriers to delhi and shimoga (Karnataka) from ghaziabad, up on[protected], as it was emergency urgent for me. They told me that it will be delivered within oneday to delhi and 5 days to shimoga, but its more than 6 days now and the couriers still not delivered. And also they given wrong consignment no. Which is not able to track properly, it gives status about other deliveries which has been already done on 2017. The consignment numbers are z09390245 and z09390248. Even i went to dtdc & cargo ltd office (Sl-1, shope-8, near diamond flyover, shastrinagar, bhag wali colony, ghaziabad, up, contact no:[protected]) to know about the status of my couriers on[protected] and they told by[protected] courier will reach appropriate address, but not yet reached. They are not giving proper response. Please help me out in this issue.
Kindly findout my couriers as soon as possible and send it to respective addresses.

Thanking you
Dansiya

Iam supposed to get courier from surat. I entered my address correctly but pincode i entered is 500063. The right pincode is 5600068.
It is supposed to come to bangalore, when i track it it showing that it is going to hyderabad please try to update the pincode.
The remaining address is perfect apart from pincode.
Please try to resolve my problem.
My contact number is[protected]

I have sent a courier (Z[protected] on 14th july, 18 for gujarat (Gandhinagar area. The guy from dtdc came in to collect it from my place and he has confirmed me that by 17th july or 18th july the packet will get delivered but till now the packet is showing in transit. After coordinating for hours with these stupid guys, i finally got the no. Of delivery boy who was supposed to deliver the packet at the said address. I called him to know where the packet is and that guy told me that the area for which i have made a packet they don';t serve there and so someone has to pick the packet from the office. I coordinated with sec 48 ggn branch as i sent the courier through them and at the time of pick up, the guy checked the pin code and confirmed me that the packet will be delivered maximum by 18th july, 18 an now everyone has stopped picking up the call. This is shamful guys. You guys are pathetic! The customer care never picks up the call. Why you guys don't shut the customer care and infact this stupid courier service too.

Neha

Courier was booked on 20 july firaday 2018 from booked at facility mgu. It was supposed to be delivered on 21 july 2018, but the office was closed since saturday and sundays are week off. Tuesday i. E 10.07.2018 i got a call from the office, where it was supposed to be delivered, saying that they have not yet received any courier. But when we did the tracking it was showing that the courier was delivered on saturday. How can it be possible, becoz saturday office was closed. Please help me out with this. I never expected such kind of service from dtdt. Noida
Consignment no z66682560

I have send ao smith water filter through dtdc, kolkotta, mukundapur to mizoram. Its weight 16kg (Rs.80per kg on land transport), but they charge me rs, 2600/- as he says he counts on size.

After 17 days the article was delivered at home in a wretch condition. Its shows the article was miss handled several parts were broken. My consignment no. D44066231

Why the dtdc courier is so careless and irressponsible in handling the article of the customer.

From experience, do not send any breakable material on dtdc cargo, one can sent only article made of solid iron.

Hi
My parcel with consignment no m66117043 is sent from mumbai and was supposed to reach in kerala within 2-3 days.. It was sent on 14/07/18 and not delivered till 21/07/18. I didn't get any follow up details regarding my parcel till this day..
The customer care executive was giving me the contact number of dtdc cochin to get the follow up details.. He has given a wrong number. He doesn't help me to seek a solution to this issue.. I'm helpless.. And i don't know what happened to my parcel.. The tracking shows that it's reached trivandrum but till now it's not delivered.. Kindly do the needful

Thanks

Regards

We have booked a courier cover containing office papers from Srikakulam to Visakhapatnam on[protected] vide Receipt No. H 81930262 .
So far the cover has not been delivered to the addressee.
It is o[censored]rgent nature. Yesterday we have enquired with the DTDC counter from where we have booked the courier. They have checked the details online and said that the cover is at Visakhapatnam and yet to be delivered.
Please take necessary action to deliver the courier immediately and report compliance.
I wish to know your clarification why your courier service is so lazier. ?

Hi,

Every time the dtdc belgaum - trouble us in delivery. They want us to pick it from the office. And the manager of dtdc belgaum has told us to speak with the person who has booked the courier. As we see dtdc as one organization and we will not be knowing any one personally. We trust dtdc n send our courier. Even the delivery staff is behaving rude.

Regards,
Pooja

Dear Team,

Wish reference to the above subject and POD Number which was suppose to deliver today as communicted over phone by your executive i, e on 21/07/2017 still not received to me. As I have checked it on online it has been send back. plz kindly look it to this as your team has miss communicated to me.

Kindly respond to this on priority and I need my courier on urgent bases.

Regards,
Shrishail L M
[protected]

We have booked one important and confidential letter from United Bank of India with consignment No. H82291213 on 16.07.2018 from DTDC Vijayawada Ramamandiram Branch with VF 564 phone number[protected].
On 17.07.2018 in online tracking it was showing at Bala Nagar, Hyderabad. But even on 18.07.2018 the consignment was not delivered. On 19.07.2018 we have called on[protected] which was mentioned in the receipt. The representative stated that it has reached Secunderabad for unknown reason and they will send a communication to the concerned to deliver by evening. As it was not delivered on 19.07.2018, called again on same number on 20.07.2018 in the morning around 10.15AM. This time the representative stated that it is at Chanda Nagar and will be reached by evening. We once again called on same number and Mrs Bharathi who was initially stated her name as Sarathi, who booked the consignment received the consignment informed that it has been rejected as the address is incorrect/not registered. We have lodged a complaint on same to customercare of DTDC for explanation and requested the local office not to return the consignment till the reason is known. But for surprise, today on 21.07.2018 the consignment was delivered in our office with hand written status " Phone Number Wrong" by inserting one additional number "1" between 10 digit phone number on the cover.
We request your good office to intervene and take serious action for
1. Non delivery of the goods within time.
2. Returning without a valid non-delivery codes and/or attempts
3. Forging/tampering the contents of the letter/phone number and misleading by altering the details for the evidence of return reason.
4. Failing to deliver even after continuous follow up from this office.

Sanpada DTDC recent experience, just for others to take note.

1. Booking done for chennai and paid for next day delivery.
2. No receipt given. Height is demanding to come next day to collect.
3. Could not, so demanded for whatsapp, and gentleman agreed to send via whatsapp.
4. But not delivered on 2-Jul-2018, so called on landline of DTDC Sanpada to confirm.
5. DTDTC Sanpada, Navi mumbai confirmed it was sent normal so it will be delivered on 3-Jul-2018, when asked about money paid for next day delivery, they agreed to return the money.
6. Was busy travelling, so once return go back to send few couriers and requested for the agreed money to be returned, they dispute.
7. DTDC Sanpada claim they cannot track back despite they made the mistake of not providing the receipt/tracking number. Never send the whatsapp image as agreed. Never keep up the words that was promised over phone.

it looks to be a scam as what is not acceptable is,

1. by not giving receipt
2. requesting next day to come and collect [ many may not be able to make it ]
3. DTDC Sanpada claim could not trace despite given name, address, mobile no date.
4. could not reach DTDC call centre.
5. Could not submit feedback thru their web site as well.

Recommend not to go encourage companies like DTDC and especially those who live around sanpada avoid availaing service. if you avail demand for the receipt immediately.

Hi Team,

There was courier for me from Mumbai to Bangalore Consignment ID :M66300384

There was no call or message done to me to deliver the parcel. Instead the product has been returned to Mumbai.

Product has been returned mentioning that " Address Not Found"

Raised complaint on DTDC website, complaint # 11925931

Got SMS stating the case stands closed, when I haven't received the parcel.

I need the parcel to be delivered to me.

My contact number [protected]
email ID [protected]@gmail.com

Name : Muralidhar N

I Am bharath from hyderabad .the item of consignment number Z65550288 has been couriered before 7 days back, but till now it was not delivered .when I contacted the customer care number for enquiry they was not lifting or responding for a call. When i tracked the courier online it showing that it has reached hyerabad hub.same update was showing since 4 days. There was no further process going on since 4 days. So please take immediate action against my problem.

My consignment no is K13466676
This consignment is to be deliver by DTDC courier service.
As online shows this courier consignment is
in below address
baddi_barotiwala.[protected]@fr.dtdc.com
Reena/Ranjeet, JF666(SHIVANSH INTERNATIONAL)|DTDC EXPRESS LIMITED | Barotiwala |Baddi Himachal Pradesh| Mobile: +91 [protected]
I have received mail that consignment is damaged.
After that they are not giving me any information.
I am requesting
Please help me to get my consignment or compensation.

thanks and regards,
Nabakumar Mondal
Edelmann India Packaging Pvt. Ltd.
Vill. Surajpur
Haripur - Barotiwala Road
Dist. Solan
Himachal Pradesh 174103
[protected]

Hi my courier was not delivered and it was missing from DTDC office.they are not at all responsible..Even though we visited many times and they are saying no one came for this courier...At last I asked the money of that courier product and it is mistake from courier office only and they delivered my courier to some one and they're saying it delivered... Please make that courier office to follow the rules... I need my courier or need the money of that product... please respond immediately because it is pending from 25 days...

AWB no. K12121884. Shipment booked via DTCT courier on 16th from Kolkata, West Bengal and the destination was Bangalore.
The shipment delivered to the destination with broken condition.
The item was basically a Induction Cooktop and the upper plate of the Induction base was completely broken when I opened the packages.
Need a solution.

I had sent a parcel to Chandigarh from Belgaum..the person received d parcel which was already tampered..products are also missing..this is highly outrageous!!!
Nehru nagar Belgaum Dtdc don't have a proper contact number!!!m highly disappointed with dtdc service especially the with nehru nagar branch of dtdc.. Dtdc i[censored] value ur reputation..better shut nehru nagar branch or u will eventually have to shut down ur business..such kind o[censored]nprofessionalism is not acceptable..things which are missing from parcel are highly expensive..and if not acted upon immediately I'll have to report to higher authorities..which won't take long

My Do.No. is Z67194636. Courier was booked from Jaipur to Batinda on 14/07/2018 by DTDC Courier & Cargo but till now we are waiting here for our property that was delayed or got halted by such a irresponsible services by DTDC .
Package is already came to DTDC Bathinda super franchisee on 16/07/2018 but till now on 17/07/2018 upto 17:00 But DTDC not willing to deliver the courier. On 16/07/2018 as per DTDC Track Shipment Status it was shown or misguided that it was Out for Delivery we waited for the same and DTDC Delivery person didn't come to us.
On the next day (17/07/2018) in the same DTDC Track Shipment status it shows Not Delivered.

Since there was only some showers in Bhatinda but DTDC attainder giving wrong reasons for the same for not coming. I had accident and i am not able to collect my consignment from DTDC Office. I requested to Concern officer at DTDC Super Franchisee over Phone[protected] to deliver the package on time, his behaviour was so rude and arrogant.

I am complaining about refund & expecting compensation from DTDC.
If this Portal is worthful for helping peoples, Please take a huge leap against these types of agencies, these type of persons are wasting our time too. I am attaching Image of Shipment status from DTDC Track Shipment Status website.

Regards
Sumer

All the time, I’ll be sending parcels all over India and also many within the city. All are Chocolates. I make Home Made chocolates. Yesterday morning, that Dtdc office Uncle asked me “you’ll be sending all the time na, I too wanted to know which chocolates you’ll make. So show me he asked. I then showed him the recent pic of chocolates which I’ve kept in that particular box. Also he asked me whether these are there in this box, then I told yes Uncle. These all I’ve made. These are in this box.
Now my client received the parcel and she has called me saying she didn’t receive the 2 Big Personalised chocolates.
This worst happened me today. So now I don’t know whom to kick.
That uncle or the other branch ppl or the truck ppl/etc. cause I don’t know who’s the culprit.
Here, I have a small baby with me and to get some pocket money, I’m soo hardworking night and day.
But these courier ppl are like this.
God only should help me now.
PAY ME for my hardwork you DTDC PEOPLE

I booked a courier by DTDC Courier its Calicut Office located at Mavoor Road Calicut on 11th of July (No.R[protected] to Perinthalmanna (which is about 70 Km from Calicut. The Cargo was sample of Liquid Fertilizer and Pesticide. At the time sending the showed and confirmed the packing. I was told it will reach on 12th.

I made enquiry from Calicut and Kottakkal (Malapuram Head office) but it was not delivered. On 13th I got a call from a guy from Perinthalmanna office where to deliver consignment, I was surprised, anyway I told him… After few hours I got a call from the person who received the cargo that box was seen broken and the entire consignment is destroyed. I immediately called Calicut office and kottakkal but of no use.

The attitude and efficiency of Perintalmanna office and staff is a shame to reputed courier like DTDC. DTDC is okay but the perinthalmanna office seems to be inefficient. I regularly send consignments by courier now decided not to send by DTDC.