The stupidity of customer care employee Mrs. Prasanna at Hyderabad misguided us. The parcel of 21 KGs to USA was collected on 30.8.22 at 3pm. She said that it would be sent on the same day night or next day morning. Instead, it was laid on at Begumpet branch till 2nd Sept. Literally 3 days were wasted. She is totally unfit for job and all nonsense things and promises she made just for money of Rs.14000. It is reached in the morning today i.e., 7th Sept., after 8 days, whereas on their site it was again information manipulated as Sept 2 to 6. The service was hopeless and as she promised she did give us updates, even she did not bother to answer our calls. There was a function on Tuesday, for which we sent a dress and other gift for my granddaughter, which were reached only after the function, so what is the use? We trusted DTDC, but it deceived us, which only says that DTDC and its employee are cheaters. It cheated us, for which she must pay the penalty. Hopeless service would of employees and careless attitude of DTDC would tarnish the image of DTDC and disappear from the market. She should not have chosen such a cheating organisation, which is totally unorganized, deceiving and disgusting. My parcel could not reach within 4 days before the event as they promised. All our efforts are wasted. Appeal to public not to trust DTDC, as it is not fare and deceiving all.
DTDC Courier & Cargo customer support has been notified about the posted complaint.
