DTDC Courier & Cargo Complaints & Reviews

Courier (H[protected] was send on 27th August from Hyderabad.., and has still not delivered to Vellore VIT University.
DTDC Vellore Incharge ( Mr.Karthick [protected]) does not respond with clarity whether he has delivered the parcel (As per University as an when the parcel arrives the ward in charge from girl hostel request the receiver to arrive at the main gate to acknowledge and receive the parcel), kindly investigate and revert back to me via email ([protected]@hotmail.com)

This parcel of my dress tracking id D24434683 has not yet been delivered. Take immediate action to deliver it to the correct address given. Do the needful ASAP.

This parcel of my saree tracking id D25003251 has not yet been delivered. Take immediate action to deliver it to the correct address given. Do the needful ASAP.

Please parcel fast delivery
Very urgent please

Till afternoon my parcel was showing out for delivery but at night it suddenly showed delivery failed could not be attempted. Can you please get it sorted and give the parcel to the caretaker or guard as i will be in office.

My shipment has not been delivered. I have got no call no update and straight away tou have misrouted the parcel.

Please reach out to me immediately.

I was supposed to receive a package today. It was out for delivery, i was not contacted by the agent although I've been at home waiting yet they updated status as Door locked. What's the point in waiting all along. Expecting customers to stay on door. Need the package delivered ASAP.

My consignment number is Z78658890, same was suppose to deliver on 3rd sept, 22 but same undelivered due to door lock but that day i was at home only. He didnt even called me. After many follow ups status changed to out for delivery on 12th sept, 22 and same undelivered and later status changed to consignment redirected. I am follwing up since 10 days, no proper reply i am getting. Kindly help me in same.

Above mentioned agency is not delivering parcels on time. They have taken agency of so many courier company and for most of the delivery they are calling customers and asking them to collect from their shop in chotta chowk, Nahan. They really don't have manners to talk with customer.

they keep parcel with them and change the status to delivered evertime. This time also they are having my parcel from last 5 days and just waiting...

Hello,

I have we have sent a package from Chitradurga to Bangalore with a tracking ID-B13429683 on 1st of September. On 3rd if September, it's showing out for delivery. Today is 12th of September till not received. We have tried all the possible communication forum provided by the DTDC but they have no idea where the package is. The customer care is pathetic. They do not even know where the package is . I seriously need a immediate action on this because the package has very confidential documents which can be misused. I hope you understand.

DTDC not delivered my package and Tracking was updated as successfully delivered on 02/09/2022.

I went to DTDC sudharsan nagar branch on 09/09/2022 and waited long as there were no employee in office.Also when they told to sent the details in whatsapp so that they will track the order.

I am contacting the delivery boy daily but he is not pickup the call.Still my package is not delivered to me.

I want my package to delivered as soon as possible.

From Bangalore, Karnataka
This is to bring your kind concern that I have booked one
parcel on 5.9.22 from Patiala(Punjab) to Bangalore, Karnataka of through DTDC courier service. with Doket No: D14996192 .
I was shocked to see that the parcel was in open condition
& clearly shown that somebody has stolen from inside of the parcel.
My RED color jacket is not present in parcel, this is a very grave concern .

Despite of paying 2240 Rs for freight charges for AIR
transport, items from my parcel are missing .
At any cost i want my same red jacket back .

Respected sir,

I am gangasree, my mother had sent a parcel for me through your courier service in speedpost . But I didn't receive it till now but today I got a call from a guy telling he is from your company and my parcel got deviated and I should activate it again or the parcel will be hold for 48 days. So to activate I had to pay 6 rupees they shared a link but money didn't get transferred. But then they asked me to use some other phone number. After that in total I lost 8000rs from my account sir. Please do something about it. [protected] this is the number my which he called me... sir please help me sir. Not only my bank account but friend's bank account got hacked. Please do something for me.

Faithfully,
Gangasree

I have mailed DTDC about my courier it still stucked in balangar branch from 12th August 2022, they haven't delivered my package, not even replying for the updates of my courier. My tracking ID H32965203 .

Dear Sir/Madam,
I have booked a shipment to Tirupati (PIN - 517501) from Bangalore on 1st September 2022. The document was bit urgent to the receiver and important too. The booking office in-charge has confirmed that the receiver address is serviceable and shipment will be delivered within 2-3 working days. while I was tracking the shipment on 5th September, I just shocked to notice that the area is not serviceable. When I enquired with DTDC and requested DTDC to keep the shipment with their office, so that Receiver can visit and collect the document at DTDC office. Unfortunately DTDC simply rejected and declined my humble request and sent back to me (sender) on 9th September 2022 only. It is a T.C (Transfer Certificate) of my Son, which is to be submitted in his college on or before 5th September 2022. It is veru unfortunate that DTDC did not delivered the document. I request you to take appropriate action on DTDC

Worst service ever?!

My parcel has been lying in DTDC Haflong office since 4 September, but they only informed me about it on 7 September, saying they can't deliver it as they don't have a delivery boy ( like duh! If you don't have one, what's the point of running a delivery service office?)

I had to collect my parcel from the office because otherwise, I would never have obtained my parcel, thanx to their phenomenal service.

Mail as forwarded to UPS & DTDC (Later to DTDC Dealer as well)
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Dear UPS

I am having issues with a Parcel delivery, details below for Parcel # 1Z R8E[protected]Booked via DTDC, Your Partners in India)

1. I had booked a Rakhi parcel weighing 0.5 Kg on 27 July'22 to Stratford, Canada through DTDC agency (Jai Mata Enterprise Ludhiana, India) (Refer Bill in Image-1)
2. Parcel not delivered & Got to know from the receiver that $30 is being asked for delivery even though it's a PREPAID parcel.
3. Visited from where Parcel was booked i.e. DTDC Agency Jai Mata Enterprises, & they told that Customs are to be charged (Which the DTDC Partner never told at the booking time)
4. Checked on UPS Tracking that Customs was already cleared (Refer Image 3)
5. Please let me know, Why the parcel is being held & what are the charges for, as they were never told at the booking time by the DTDC Agency i.e. Jai Mata Enterprises
6. 2200/- or $27 is already charged for delivery of this 0.5 kg parcel, So please update ASAP as the festival for which the parcel was sent is on 11th & we had expected it to be delivered by now.

Attachments
1. Payment bill from Jai Mata Enterprises (2200/ paid to DTDC Partner)
2. UPS Tracking No. # 1Z R8E[protected]
3. Customs cleared as per UPS Tracking Site
4. Non Delivery due to Non-Payment for PREPAID Package !!!

Please Clear the issues ASAP.

@DTDC - Your Agency people had no clue why the package was held (As they kept on saying that its been held due to Customs, without checking) & they were not bothered to help either.

PATHETIC SERVICE DTDC :(

Please Revert ASAP

Vishal Sharma
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No Response from the DTDC & the Dealer even after repeated visits.

On 5th sept, i booked shipment with the company under d[protected]Ref number[protected] from dtdc hyderpora srinagar branch, five pieces, two of them were fresh fruit boxes and another one was electric oven cum grill, all of them packed nicely and marked fragile., plus three other cartoons containing clothes, house hold flooring material old carpet - i was charged 9000 rupees-on 7th september the dtdc company from okhla informed me they are at the door of our address with packages, we were away from our flat since they didn't inform us that shipment has arrived we would stay home, company insisted to receive we were out in hospital.. So we asked nearby press waala to receive. On our return home all packing was nicely intact but two packets of fruit were stinking - i opened immediately the package shockingly found all apples in both boxes crushed like paste foul smelling, 100% damage both boxes. Then i opened package of electric oven as t was producing sound found all the glass door broken like glass dust - as if heavy object has been put on all packages rest of three packages containing cloth material were ok, i contacted company they say since outside packing was intact t and there was no report at time of delivery. Since outside cover was intact how can one report - one doesn't open packet at time of receiving shipment and we were not home when shipment was delivered company not responsible for transport damage.

[protected] My consignment is not delivered and when I checked the status it is showing not delivered and consignment redirected. How can u do that without even calling the customer. Its your duty to ask the customer if you are not getting the address and I provided very clear address. It's very urgent. please deliver it as soon as possible or contact the receiver. we will pick up from your nearest office but please don't return the consignment.

I Have sent a parcel to hyderabad on August 19 they just stole my parcel and fake reasons for not delivery. Didn't return my parcel also everyday I call to customer care. They won't pick my call. I need to find another phone number to make a call. They say same reason everytime. Customer service and the courier company both are very irritating. The customer service executive are saying if you don't get resolution why are you calling everyday. Such a pathetic company. This company should be banned from the service. They are just stealing our products and updating fake reasons. Not returning also.. Such a cheap behaviour. My number is C26039309