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Updated: May 27, 2026
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DTDC Courier & Cargo reviews & complaints page 333

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J
jshanthkumar
from Hubli, Karnataka
Jul 21, 2018
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Address: Krishna, Andhra Pradesh, 520002

We have booked one important and confidential letter from United Bank of India with consignment No. H82291213 on 16.07.2018 from DTDC Vijayawada Ramamandiram Branch with VF 564 phone number[protected].
On 17.07.2018 in online tracking it was showing at Bala Nagar, Hyderabad. But even on 18.07.2018 the consignment was not delivered. On 19.07.2018 we have called on[protected] which was mentioned in the receipt. The representative stated that it has reached Secunderabad for unknown reason and they will send a communication to the concerned to deliver by evening. As it was not delivered on 19.07.2018, called again on same number on 20.07.2018 in the morning around 10.15AM. This time the representative stated that it is at Chanda Nagar and will be reached by evening. We once again called on same number and Mrs Bharathi who was initially stated her name as Sarathi, who booked the consignment received the consignment informed that it has been rejected as the address is incorrect/not registered. We have lodged a complaint on same to customercare of DTDC for explanation and requested the local office not to return the consignment till the reason is known. But for surprise, today on 21.07.2018 the consignment was delivered in our office with hand written status " Phone Number Wrong" by inserting one additional number "1" between 10 digit phone number on the cover.
We request your good office to intervene and take serious action for
1. Non delivery of the goods within time.
2. Returning without a valid non-delivery codes and/or attempts
3. Forging/tampering the contents of the letter/phone number and misleading by altering the details for the evidence of return reason.
4. Failing to deliver even after continuous follow up from this office.
DTDC Courier & Cargo customer support has been notified about the posted complaint.
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    M
    MMarirajan
    from Mumbai, Maharashtra
    Jul 21, 2018
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    Address: Thane, Maharashtra, 400705
    Website: www.dtdc.in

    Sanpada DTDC recent experience, just for others to take note.

    1. Booking done for chennai and paid for next day delivery.
    2. No receipt given. Height is demanding to come next day to collect.
    3. Could not, so demanded for whatsapp, and gentleman agreed to send via whatsapp.
    4. But not delivered on 2-Jul-2018, so called on landline of DTDC Sanpada to confirm.
    5. DTDTC Sanpada, Navi mumbai confirmed it was sent normal so it will be delivered on 3-Jul-2018, when asked about money paid for next day delivery, they agreed to return the money.
    6. Was busy travelling, so once return go back to send few couriers and requested for the agreed money to be returned, they dispute.
    7. DTDC Sanpada claim they cannot track back despite they made the mistake of not providing the receipt/tracking number. Never send the whatsapp image as agreed. Never keep up the words that was promised over phone.

    it looks to be a scam as what is not acceptable is,

    1. by not giving receipt
    2. requesting next day to come and collect [ many may not be able to make it ]
    3. DTDC Sanpada claim could not trace despite given name, address, mobile no date.
    4. could not reach DTDC call centre.
    5. Could not submit feedback thru their web site as well.

    Recommend not to go encourage companies like DTDC and especially those who live around sanpada avoid availaing service. if you avail demand for the receipt immediately.
    DTDC Courier & Cargo customer support has been notified about the posted complaint.
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      L
      leomuralidhar
      from Bengaluru, Karnataka
      Jul 21, 2018
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      Address: Bangalore, Karnataka, 560043
      Website: www.dtdc.in/tracking/tracking_results.asp

      Hi Team,

      There was courier for me from Mumbai to Bangalore Consignment ID :M66300384

      There was no call or message done to me to deliver the parcel. Instead the product has been returned to Mumbai.

      Product has been returned mentioning that " Address Not Found"

      Raised complaint on DTDC website, complaint # 11925931

      Got SMS stating the case stands closed, when I haven't received the parcel.

      I need the parcel to be delivered to me.

      My contact number [protected]
      email ID [protected]@gmail.com

      Name : Muralidhar N
      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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        E
        E Bharath Reddy
        from Sirsilla, Telangana
        Jul 20, 2018
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        Address: Hyderabad, Telangana, 501506

        I Am bharath from hyderabad .the item of consignment number Z65550288 has been couriered before 7 days back, but till now it was not delivered .when I contacted the customer care number for enquiry they was not lifting or responding for a call. When i tracked the courier online it showing that it has reached hyerabad hub.same update was showing since 4 days. There was no further process going on since 4 days. So please take immediate action against my problem.
        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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          M
          mondal77
          from Chandigarh, Chandigarh
          Jul 19, 2018
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          Address: Solan, Himachal Pradesh, 174103
          Website: www.dtdc.com

          My consignment no is K13466676
          This consignment is to be deliver by DTDC courier service.
          As online shows this courier consignment is
          in below address
          baddi_barotiwala.[protected]@fr.dtdc.com
          Reena/Ranjeet, JF666(SHIVANSH INTERNATIONAL)|DTDC EXPRESS LIMITED | Barotiwala |Baddi Himachal Pradesh| Mobile: +91 [protected]
          I have received mail that consignment is damaged.
          After that they are not giving me any information.
          I am requesting
          Please help me to get my consignment or compensation.

          thanks and regards,
          Nabakumar Mondal
          Edelmann India Packaging Pvt. Ltd.
          Vill. Surajpur
          Haripur - Barotiwala Road
          Dist. Solan
          Himachal Pradesh 174103
          [protected]
          DTDC Courier & Cargo customer support has been notified about the posted complaint.
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            Y
            Yarasingu kiran
            from Adilabad, Telangana
            Jul 19, 2018
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            Address: Hyderabad, Telangana

            Hi my courier was not delivered and it was missing from DTDC office.they are not at all responsible..Even though we visited many times and they are saying no one came for this courier...At last I asked the money of that courier product and it is mistake from courier office only and they delivered my courier to some one and they're saying it delivered... Please make that courier office to follow the rules... I need my courier or need the money of that product... please respond immediately because it is pending from 25 days...
            DTDC Courier & Cargo customer support has been notified about the posted complaint.
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              S
              SoumyaMukhopadhyay
              from Bengaluru, Karnataka
              Jul 19, 2018
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              Address: 560092

              AWB no. K12121884. Shipment booked via DTCT courier on 16th from Kolkata, West Bengal and the destination was Bangalore.
              The shipment delivered to the destination with broken condition.
              The item was basically a Induction Cooktop and the upper plate of the Induction base was completely broken when I opened the packages.
              Need a solution.
              DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                N
                Namrata Suresh
                from Tirur, Kerala
                Jul 18, 2018
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                Address: Belgaum, Karnataka, 590010

                I had sent a parcel to Chandigarh from Belgaum..the person received d parcel which was already tampered..products are also missing..this is highly outrageous!!!
                Nehru nagar Belgaum Dtdc don't have a proper contact number!!!m highly disappointed with dtdc service especially the with nehru nagar branch of dtdc.. Dtdc i[censored] value ur reputation..better shut nehru nagar branch or u will eventually have to shut down ur business..such kind o[censored]nprofessionalism is not acceptable..things which are missing from parcel are highly expensive..and if not acted upon immediately I'll have to report to higher authorities..which won't take long
                DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                  S
                  sumer8485
                  from Pinjaur, Haryana
                  Jul 17, 2018
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                  Address: 151001
                  Website: [email protected]

                  My Do.No. is Z67194636. Courier was booked from Jaipur to Batinda on 14/07/2018 by DTDC Courier & Cargo but till now we are waiting here for our property that was delayed or got halted by such a irresponsible services by DTDC .
                  Package is already came to DTDC Bathinda super franchisee on 16/07/2018 but till now on 17/07/2018 upto 17:00 But DTDC not willing to deliver the courier. On 16/07/2018 as per DTDC Track Shipment Status it was shown or misguided that it was Out for Delivery we waited for the same and DTDC Delivery person didn't come to us.
                  On the next day (17/07/2018) in the same DTDC Track Shipment status it shows Not Delivered.

                  Since there was only some showers in Bhatinda but DTDC attainder giving wrong reasons for the same for not coming. I had accident and i am not able to collect my consignment from DTDC Office. I requested to Concern officer at DTDC Super Franchisee over Phone[protected] to deliver the package on time, his behaviour was so rude and arrogant.

                  I am complaining about refund & expecting compensation from DTDC.
                  If this Portal is worthful for helping peoples, Please take a huge leap against these types of agencies, these type of persons are wasting our time too. I am attaching Image of Shipment status from DTDC Track Shipment Status website.

                  Regards
                  Sumer
                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                    B
                    Bhaavya Bingling
                    from Visakhapatnam, Andhra Pradesh
                    Jul 17, 2018
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                    Address: Hyderabad, Andhra Pradesh, 500039

                    All the time, I’ll be sending parcels all over India and also many within the city. All are Chocolates. I make Home Made chocolates. Yesterday morning, that Dtdc office Uncle asked me “you’ll be sending all the time na, I too wanted to know which chocolates you’ll make. So show me he asked. I then showed him the recent pic of chocolates which I’ve kept in that particular box. Also he asked me whether these are there in this box, then I told yes Uncle. These all I’ve made. These are in this box.
                    Now my client received the parcel and she has called me saying she didn’t receive the 2 Big Personalised chocolates.
                    This worst happened me today. So now I don’t know whom to kick.
                    That uncle or the other branch ppl or the truck ppl/etc. cause I don’t know who’s the culprit.
                    Here, I have a small baby with me and to get some pocket money, I’m soo hardworking night and day.
                    But these courier ppl are like this.
                    God only should help me now.
                    PAY ME for my hardwork you DTDC PEOPLE
                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
                    View replies
                    We booked a courier of tender documents on 16 June 2018 vide No Z62654170 and courier delivered on 27 June 2018. Resulting we loose the Tender and also got the financial loss of Rs 50, 000/-. Please explain why not we should go for legal action against you.
                    Reply
                    D43787252 this is my tracking/parcel number. Please find attached photo.
                    Reply
                    I have transferred of DTDC company 9000 Thousend Rupees to my Account through the citruse payment .Money is not received to company.but amount is cut off my account.please solve my problam.I am working on this problam for many days.But The problam is not solving.Please
                    Reply
                    Courier boy delivered to wrong address Gachibowli ..
                    Instead of Karvy data management services,
                    Near image hospital,
                    Vittal rao nagar,
                    Madhapur, Hyd 500081
                    Customer care no's are not working
                    Mails are responding..
                    Reply
                    Please track my consignment and provide the contact no of concern person because he is update the false message on tracking update where as i am available 24 hours at given address, for your reference pics attached.

                    please provide the solution shortly,

                    [protected]
                    Reply
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                      N
                      Naveen Nair
                      from Badagara, Kerala
                      Jul 17, 2018
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                      Address: Kozhikode, Kerala, 673001
                      Website: www.dtdc.in

                      I booked a courier by DTDC Courier its Calicut Office located at Mavoor Road Calicut on 11th of July (No.R[protected] to Perinthalmanna (which is about 70 Km from Calicut. The Cargo was sample of Liquid Fertilizer and Pesticide. At the time sending the showed and confirmed the packing. I was told it will reach on 12th.

                      I made enquiry from Calicut and Kottakkal (Malapuram Head office) but it was not delivered. On 13th I got a call from a guy from Perinthalmanna office where to deliver consignment, I was surprised, anyway I told him… After few hours I got a call from the person who received the cargo that box was seen broken and the entire consignment is destroyed. I immediately called Calicut office and kottakkal but of no use.

                      The attitude and efficiency of Perintalmanna office and staff is a shame to reputed courier like DTDC. DTDC is okay but the perinthalmanna office seems to be inefficient. I regularly send consignments by courier now decided not to send by DTDC.
                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
                      View replies
                      I sensed the parcel on 5 July 18 at 6 pm from Ambala to new Delhi but not till 8 July received.
                      My tracking no is Z67724921
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                        S
                        Sanuo Yieseyiese
                        from Delhi, Delhi
                        Jul 16, 2018
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                        Website: Dtdc

                        Dtdc service located in chirag Delhi.. charging extra than the normal price, I call up the customer care they said for my pin code maximum charges will be Rs500..but those people were asking Rs 700 ..and all the price were there in a chart but the guy say it's old price, when we object he started bargaining saying he will charge 600, but we left and went to sheik saria dtdc which charges only Rs390 rupee only.. see the difference how that fellow try to bluf[censored]s .. please look into this matter soon ..
                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
                        Jul 16, 2018
                        Updated by Sanuo Yieseyiese                         consumer complaints logo
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                        Postal & Delivery ServicesDTDC Courier & Cargo charging extra money
                        DTDC Courier & Cargo — charging extra money

                        1 Review
                        Sanuo Yieseyiese on Jul 16, 2018
                        Mark as Resolved

                        Dtdc service located in chirag Delhi.. charging extra than the normal price, I call up the customer care they said for my pin code maximum charges will be Rs500..but those people were asking Rs 700 ..and all the price were there in a chart but the guy say it's old price, when we object he started bargaining saying he will charge 600, but we left and went to sheik saria dtdc which charges only Rs390 rupee only.. see the difference how that fellow try to bluf[censored]s .. please look into this matter soon ..



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                          N
                          navneetju
                          Jul 16, 2018
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                          Address: Jammu, Jammu and Kashmir, 180015

                          I want to bring it to you notice that my father sent a courier from DTDC centre in Channi Himmat Jammu (contact person[protected] on 6 July 2018.

                          Last week, after about 1 week I was told it is misplaced. It contained 10 plus kg high quality amrapali mangoes organically grown. Since it is a perishable item I requested to find and get it delivered in next 2 days else compensate with penalty for poor service. I sent email to DTDC customer care last week but I haven't heard back from DTDC since then.

                          The cost of courier = Rs 1600
                          Cost of mangoes = Indeterminate (home grown and sent with love)

                          What if some important documents were sent from your courier service?

                          I want DTDC to act responsibly upon my complaint in order to protect the reputation of their brand.

                          Want compensation ASAP as it is too late to expect mangoes in good condition.
                          DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                            james stevens
                            from Hyderabad, Telangana
                            Jul 16, 2018
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                            Address: Hyderabad, Telangana, 500038

                            Hi,

                            I had sent a courier packaging on 5 July 2018 from Hyderabad to mangalore.
                            I enquired about the service availability before submitting the packaging.
                            I was said that I would get a tracking number when it is dispatched but I did not receive any tracking number. Hopefully, the courier arrived in Mangalore but it was not delivered at the address stating that there was no service available in that area. A call was made to my brother to pick up the packaging, but after my brother reached at the office, the courier office told that it has sent back the parcel to hyderabad.

                            Is this some kind of a joke that without intimation the parcel was returned back. This is unacceptable and I want it to re-deliver my packaging without extra cost since it was the mistake of the courier office at mangalore.
                            DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                              S
                              Sanafeer
                              from Kunnamangalam, Kerala
                              Jul 16, 2018
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                              Address: 695584
                              Website: dtdc.in

                              It’s been 2 weeks since my package of books was sent through the courier by Allen Institute to me, but it still hasn’t reached me. Infact it is still on its transit from Delhi hub . Don’t know when it will at least reach Cochin hub and then to Trivandrum. Worst courier service . Professional couriers actually does the same service quicker . The tracking data on the website also gives fake information. The courier was sent on 6 July and the tracking data says that it has begun its transit from Kota to Delhi on July 2. Lol what a big fraud system this is . Irresponsible staff members. They do not resolve to your problems, at least they could have given a reply .
                              DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                [email protected]
                                from Parvatipuram, Andhra Pradesh
                                Jul 14, 2018
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                                Address: Cuttack, Odisha, 754005

                                Dear Sir/Madam,
                                Myself Dilip Kumar Dora, proprietor of M/S.Saikrupa pharmaceuticals from trisulia, Barang, cuttack hub, odisha, want to inform you that I have yet to receive one consignment delivered from Ludhiana on dated.6th July 2018 following consignment nu, D43823947not delivered to me and none of your agents and concerned branches receiving my phone call on this matter.kindly take some necessary action regarding this matter .
                                DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                  sumit_zetcon
                                  from Kolkata, West Bengal
                                  Jul 13, 2018
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                                  Address: Kolkata, West Bengal, 700008

                                  Courier was booked on 06.07.2018 from D.H. Road branch. It was supposed to be delivered on 07.07.2018, but the office was closed since saturday and sundays are week off. Tuesday i.e 10.07.2018 i got a call from the office, where it was supposed to be delivered, saying that they have not yet received any courier. but when we did the tracking it was showing that the courier was delivered on saturday. How can it be possible, becoz saturday office was closed. please help me out with this. I never expected such kind of service from DTDT. [protected] kolkata
                                  consignment no K13407560
                                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                    akddmm1117
                                    from Ranchi, Jharkhand
                                    Jul 13, 2018
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                                    Address: Varanasi, Uttar Pradesh, 221001

                                    Sir/Madam,
                                    I have booked a packet from your Ranchi main office bearing congn.no.F10920876 on 7th Jul.2018 for Varanasi but while booking it was assured me that this packet will reach destination positively by 12th Jul.2018 for this I have paid Rs.520/-. It is surprising that while tracking this no.there no updation after 10th Jul.2018. Then why your DTDC booking staff assured me to reach this packet by 12th Jul? This is too much to understand customer' problem. Why I should pay huge amt.for this where your services are very poor. Now I am requesting you to find out my packet and deliver to the destination positively by today i.e. 13 Jul.2018.
                                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                      Anusha Madhanraj
                                      from Mysore, Karnataka
                                      Jul 13, 2018
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                                      Address: Dakshina Kannada, Karnataka

                                      I have to receive a courier from Mangalore which has been shipped on Saturday. The tracking is M52169835. The tracking reflects as 'no data available'. Could you please sort this out. If I try sms tracking, it says the tracking number is invalid. Since Mangalore has not been normal due to continuous rains, I don't know if the courier is not available...kindly let me know...
                                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                        Anand sati
                                        from Patna, Bihar
                                        Jul 12, 2018
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                                        Address: Haridwar, Uttarakhand, 249402

                                        My Courier docket no z64427945 is returned due MB no not mentioned in address. If I have to sent any letter to PM of India then how can I arrange MB of PM? Also head post OFFICE was only 1 in any city then why is needed MB no of post master? If It is mandatory then how can collect Courier by your OFFICE? It should be returned same time. I will not use this Courier Service ever and also suggest to My relative for not using this Courier. This is really third class Service.
                                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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