DTDC Courier & Cargo Complaints & Reviews

H80034661 tracking status is showing successfully delivered without delivering or even giving a call to me (Customer) k yuneela chowdary.
On calling the office at kadapa (The courier address is kadapa andhra pradesh) they are not even responding properly and asking me to call after 1 hr as they also don't know and they have to know. How can status be changed even without giving customer a single call / without me actually signing on courier.

Consignment no-a40658186 and a40658187
Booked from mundra dtdc dated 4-4-2018 to dalsingh sarai dist-samastipur, state-bihar, pin-848114
So many times call to patna and samastipur customare care but no response
I am tracking on dtdc website currently door /office close status found. On dtdc customare care person not receiveing call its birthday gift children are asking about gift kindly resolve this case.

My parcel (D[protected] is missing from last month 17/03/2018, i called to ghy offc more then 50 times and talk to c c asistanse nobody response from guwahati office, plz take action as soon as possible, otherwise i will go to consumer court against dtdc, my mob no [protected], and email address is, [protected]@gmail.com, [protected]@gmail.com, your faithfully.

Dear Sir,
We had couriered a pack of Very expensive Indian Flutes to US through your courier service "Tracking number - N20021753"
In the tracking status the message is showing that the courier was left on front door, without ringing the bell or calling the customer. However customer has not received the courier. We have received following emails from customers please help us track this. This is a huge issue if the customer couriers are getting lost like this, no point in tracking details if the last man is making the courier disapper and there is no way to track"

Email 1
"
checked around the neighborhood this morning and no one has the package. I contacted DTDC support and the guy said the delivery was completed by UPS. From checking at UPS site, it seems if an investigation needs to be made it needs to be initiated by the sender, so you would need to initiate with DTDC and they would in turn contact UPS. I have seen UPS deliveries delivered many times to the wrong address here, and not just to my next door neighbor, but several streets away. The fact that a signature was not gotten means there really is no proof of delivery. The below link may be helpful, I am trying to do what I can on my side, but UPS has also said that the sender needs to initiate the trace.

your shipment is connected vis UPS and UPS tracking number is 1Z6Y[protected], please contact UPS

https://www.thepackageguard.com/package-theft/ups-package-theft/

"Email 2"

I work in IT and I am able to work from home quite a bit, I was home from last week Tuesday to Friday all day. Normally, UPS when delivering a package rings the doorbell and drops the package in front of the door and goes away without any confirmation or requests a signature. On Thursday, April 12th, there was no ring on the bell at all. I was expecting the package hence the reason for staying home those days, and I did check the front door multiple times. Most likely this package was delivered to the wrong address; about a month ago UPS dropped off two packages at my door and rang the bell, when I opened door and checked the package was to "95-36", but not to 102 street, but to 106 street. As the UPS delivery man just dropped it off, I was able to catch him a few seconds later and give it back to him. In all probability, someone has the package and is too lazy or doesn't see the need to contact UPS and return the package. The flutes are useless to anyone not learning or knowing to play them. In the case of delivering to the wrong address, it would be impossible to determine if that is the case as the UPS man delivers hundreds of packages a day and unless they have a way of recording which packages are dropped at which home, there really is no proof of delivery. If you google this issue "UPS delivered to front door, but I don't have the package" you will see that this does happen. I[censored]PS had gotten a signature then this would not have happened.

I don't have CCTV installed outside of my house. I can't verify anything, there is no one in the area with CCTV that I can check with..

Please help us get the courier back and deliver to the right person.

Regards,
Harsh

A courier on 28 th march, 2018 was sent from dtdc bhopalpura, udaipur, rajasthan to kolkata, as the parcel reached kolkata on 3 rd a pril, 2018, it was found that many items were missing and the items were all messed up definitely proving that the courier was messed by a third party, plastic bags were torn.

Items missing are:
1) black zara bag (New with tag)
2) gents tshirt zara (Brand new)
3) sport shoes
4) black shiny lady shoes
5) kids book (Brand new)
6) 4 boxes of flash cards
7) 3 boxes and baby book and flash card
8) tshirt

All the left things in the box were disturbed and mingled
The total worth of the items was around rs 12500 (Twelve thousand five hundred rupees). Kindly look into the matter

Really angry on such a poor service. If missing items not found or refunded, company will be taken to the court

My docket no z56378437
I send samsung j5 prime mobile from delhi to kolkata
But they delivered nokia 5233 to in same box and same accessories which is pack in front of me. Now i am complaining to get refund or same mobile but still helpless to find solution.
If there any help kindly provide me justice as soon as possible i know that someone theft my mobile it is dtdc duty to take pain and resolve my complaint as soon as possible.

Dear sir,

My awb b53382092 was not delivered to me. The status entered in the website is "not delivered (Receiver shifted)". The address provided is the same as my aadhar card and passport and i have been staying here from past 20 years. When contacted the call centre, they give some contact number and that person gives another and so on... I have made 10 calls to atleast 7 of the dtdc people. All give excuse and say they...

Dear sir/madam

Pls. Find below attached status of the above said docket no as of now. This status is not updated after 07 april 2018.

From 7 th april i am constantly checking the staus in ur website and get in touch with customer care executive. But they were saying everyday this consignment will be delivered today. I did contact with these two nos to ur customer care[protected],[protected], but till today
Neither consignment is delivered nor i got any appreciable reply from them. Interestingly from 11 april 2018 to till now, nobody is picking the call since 10 am to 6 pm.

I got two contact no. Of vapi center but that mobile no is always switched off and landline is 24 busy.

Also i registered one complaint regarding this to ur customer care on 10 apr 2018 (Details given below) but there is no difference also.

Details of complaint
Your case no. Is 11127214 for dtdc c/n no. D41235887, we will revert soon with further details.

This is the overall secenario which i am suffering since last 07 apr 2018.

Following is the address details where this consignment is supposes to be delivered.

Kei industries ltd
Sy no-409/1/3/1; 409/1/4/1 & 2; c/o sudarshan addpack, khanvel road, dapada, silvassa.
Dadra and nagar haveli.-396230

So this is my request to u that kindly intervene in this matter and resolve it at the earliest.

I[censored] require any orher information. Pls. Call me on [protected].

Awating for ur prompt and useful action in this regards.

Reference consignemnt no. D29250356, sent from titwala, courier is not delivered. Booking done on 07th april 2018. Online it is showing delivered on 11 april 2018, dtdc service is very poor and the agent through which it is sent is not interested anymore to provide the customer satisfactory solution. The courier is a category lite in 2 peace. Delay delay delay. Bad service bad service service.

Well, i heading now for the legal action now

V45494843
you have one bunch o[censored]seless people in your Aluva branch, and North paravur branch, even they dont have the courtesy to call the customer,
even when customer is ready to collect the courier they don't respond, they are in such a hurry to send the courier back which was sent in you express service due to urgency (which they don't understand)
i need the refund for the amount

Worst experience with dtdc. I have sent parcel from london to india on 1/4/2018 and paid £4 per kg also £5 for service charge total i have paid £57 13 kg was my goods.in the parcel i have sent clothes only when parcel has been arrived to india hey are charging 1475 rs for the hendling charge. While asking them they are not answering the phone keeping on hold for 15 to 20 minutes and then cut the phone no one answered the phone.

My consignment if z58557999 booked from patiala on 31 mar 18 for hyderabad is shown as delivered at dtdc bowenpally on 2 apr. However on several calls the results are:-
1. The guy there speaks and understands only telugu.
2. The guy named madan says he does not have time to deliver.
3. After several efforts and requests, he agreed to deliver today but later switched off his phone and failed to deliver.
Since i am central govt officer and can not go to collect, kindly resolve else matter goes to consumer court on 13 apr.
Col [protected]@ hyderabad

I had couriered a laptop from Hosur to New Delhi on Feb 14th, 2018 with consignment number V44906793. I had asked to book the consignment with insurance. Rs.2900 was charged for courier and Rs.1400 was charged for insurance, which is 2% of the declared value (Rs.70000). A sum of Rs.4300 was charged totally by DTDC, Hosur. On 15th Feb 2018, the consignment reached Mr.Balaji at New Delhi. The parcel reached in late evening. A house wife received the parcel, who signed the receiver receipt as good condition. Being a lady alone at home, she did not have the time to open and check the parcel in presence of the courier delivery guy. When we opened the parcel, we found that the laptop display was not working. We reported this immediately to DTDC customer support, [protected]@dtdc.com. We took it to service center, and they confirmed the laptop was damaged during transit . We also approached DTDC, Hosur to start the claim process. Mr.Manjunath gave vague reasons and denied the claim. Unsatisfied with his reasoning, we spoke to Mr. Suresh, Business development manager accepted that our claim is genuine; however he could not process the claim. He asked us to speak with Mr.Mohan, Regional Office, DTDC. He told us the real reason that Franchise office at hosur, failed to settle the insurance amount to DTDC and did not book the insurance at all. Mr.Manjunath delayed the claim procedure for close to 50 days now. Mr.Mohan also asked to try to settle the matter with Manjunath amicably. When we approached Manjunath again, he was not cooperative to us for amicable settlement. The monetary loss in the transit alone stands at Rs.25000. It was a gift to recipientThe insurance claim is delayed for 50 days.For lack of attitude in service, and also false promise made, and delay in settling the claim we want a compensation of Rs.70, 000

We are a design studio based out of Gurgaon. We had sent a courier from Sohna road, Gurgaon DTDC branch to Raipur. The courier was not delivered on the site and reason given was "Customer Shifted". The courier came back to Gurgaon after more than two weeks.

The courier contained items in brass worth a lot of money. This was informed to the person sitting behind the desk at the counter. The overall parcel was managed in a horrible manner, the packing was changed and some items from the courier got lost on the way.

We want compensation as this is not acceptable.

Tracking number - Z57670716

I had made a parcel from bangalore to delhi with around 11 boxes. I gave all the items to local dealer near kaderanahalli, and his name is venkatesh - [protected]

They have charged me rs.13, 736 saying that the items were of 239 kgs i. E rs.57 per kg due to it being a bulk mail whereas in fact i weighed all the boxes after i received it in delhi and it was under 200 kgs. They have charged me very high rates and also told me a false weight to cheat me.

I used the dtdc over other services such as indiapost or professional courier thinking that dtdc is a company with good standards and a valued brand globally.

But, the situation seems very different. I need appropriate compensation for this fraud dealings by dtdc or i am going to take up the matter to appropriate authorities as i will be left with no other option if you do not take any appropriate action.

I am attaching a copy of the receipt i received in which wrong weights have been mentioned. You can clearly check in dtdc internal database that the consignment is not 239 kgs as charged but only 200kgs.

The issue is yet to be resolved from 2 weeks inspite of making several calls and sending several mails to [protected]@dtdc.com

I kept calling all the branches but in vain my 2 parcels z57648087 worth 6650 and v44778862
Worth 5000 are showing status delivered in hyderabad hub on5th but today is 9th till now i haven't received anything there are valuables in it please help me get my parcels back i live in dubai can't even come in person i feel helpless nobody answers properly

Actually it’s not a first time experience for me, dealing with dtdc couriers
(Worst service) madurai. Recent my waybill number: z59673000 and previous one: z57430174.

Both a time they’ve not even visited the couriered address or area but they easily updated in the tracking portal that the *receiver not available* and previous one - z57430174 this one returned back.
I have a important cheque in the courier i cannot use it in the right time. So i have lost the most important deal.
They’re collecting a charges from the sender for the courier but they’ve not working for that valuable money.

Don’t even use this dtdc courier they won’t respect your money and your value.

Unhappy customer
Muthubalaji r

The courier was sent to our company name at Sanand location but when i called to customer care regarding tracking of courier they said that the address is not in delivery area.
If it not in deliver area then why DTDC courier service has accepted the courier from origin.
I think there is no control of DTDC of no such check of DTDC regarding this type of act.
The money of sender was totally waste because of this act by courier company also they are asking us to come there to collect courier at there Ahmedabad office (Which is 40 Kms. away).
This is very bad service of DTDC, totally frustrated .

I sent a parcel from deepshikha orissa to kolkata on 31.3.18 through dtdc courier ref no. D42197069.in online tracking it is showing messages that 'out for delivery's and ' item not delivered' since 3.4.18. But at recipient address somebody is always there and there is no calls from courier agency so far, however phone numbers are there on parcel. I am not able to contact any dtdc customer care no. Neither any branch no. Kolkata regional office phone numbers are all the time engaged, it is very suspicious. My itel is expensive and important also very important. A strong action against dtdc poor service and unreachable contact information should be taken. Also i need immediate response regarding my parcel location as it is not traceable. It is a very disappointing service from dtdc.
Thanks and regards,
K saha
Ph. No. [protected]

I am quite disappointed that i have chosen your service to send my documents. Your personnelshould make sure that you can cater the needs of customers while receiving large amount of money. I have paid 3000 rs to send my medical reports to oman from kothamangalam dtdc branch and they promised me that it will be there within one week, but after 10 days there is no information when i check my status it shows, held at oman branch. You should not play with the future of the customers. If you are not capable enough to do your service you should have told it before. Do not betray people. I am neither satisfied with your dealing nor with your service. I hope you would monitor your branches in order to avoid all these again.