DTDC Courier & Cargo Complaints & Reviews

My name:sunil v shukla
Address:r/n 1 chawl no 1 sai sneha colony, shanker pawse road kailash nagar, katemanevali, kalyan east
Phone model: galaxy j5 prime
Imei:[protected]
Make:samsung
Last used no.:na
E-mail for communication:[protected]@gmail.com
Missed date:11/02/2018

A group stealing phones & asking money via paytm to return.
Numbers of criminals active in odisha. [protected], [protected], [protected], [protected] (Paytm).

We had sent a documents through dtdc to our customer address in the month of april 17 and still it is not delivered nor it has come back to us. The dtdc person in rajkot is saying he doesn't have any information on the courier and cant support us as it is almost 10 months. But we unable to know why they tracking details has not been updated. Still its shows the courier is in transit in the tracking details. The document is very much valuable to us. If it was not delivered to the respected to the concern address it should have been sent back. The dtdc has lost our documents and claiming that he doesn't have any information it.
Docket number-h72884225
Reply received from - dtdc rajkot

Dtdc belgaum karnataka office
Attitude is very bad
Lady picks up phone and gives wrong information
See says if want you come and collect.
We have stopped getting courier by dtdc
We have information all associates not send courier by dtdc hence fourth

Pod: d 40473010 not delvried
Office of dtdc not cooperating
Irresponsible staff especially the lady who speaks on phone

Shashikant s sidnal
Belgaum

My name is Bhavani from vijayawada Andhra Pradesh..I sent a gift to my brother on 23rd August 2017 through DTDC..But my brother didn't receive that git..so many times I called them and also I wrote a letter to DTDC head office Bangalore But they didn't respond to my letter..so please help this issue as early as possible..
My number.[protected]..

Consignee details..H75405864

The delivery guy called me and due to the office environment i could call back after 10 mins. I was told due to the 10 min late call back it would be delivered the next day. I requested that they change the number to call on and was told they don’t have that much time to change the number and call on a different number and would not like to be given orders like this. Now i ask you was this such a big request to make if for some personal reasons i had to change my number? I was told to collect the parcel from the courier place and was not it would not be delivered.

Hello,

My tracking number is z40527636 and after a lot of struggle to reach hdfc i got the tracking number from them to find out that the shipment has been sent back to the bank. It's mentioned that the courier partner tried calling me since wednesday (21st feb). This is completely incorrect as the first call i got from dtdc was on friday (23rd feb) and i gave all the details of the house address and was waiting since 3 days. No one came and i see on the tracking that it is undelivered because door was locked.

I wanted to bring this up since this is happening multiple times from the courier partners and we as customers are made to go thru inconveniences.

I was told that nothing could be done and have to contact the bank itself.

Regards,
Vikram
[protected]

It is very shameful & strange matter to know about dtdc courier service silchar.. My tracking numbe k08951977 important medicine reached on silchar from guwahati on 23-02-18 but failed to deliver even on 27-02-18
I mannaged & called somehow but they told they cant found ; finally they found it but showed me many excuses to deliver today.
Nobody picked up phone initially & forget to delivery important document to coustomer.. As a customer i need imedate delivery or else i am bound to put rti against dtdc service silchar..

Sir,

I had booked a parcel vide dtdc plus service to bangalore, the delivery
Address in bangalore is:

Jisha shinoj
No. 273-b (2nd flr.), hmt employees cooperative house building society ltd.,

Mathikere, bangalore-560054
Ph:[protected]

The booking was done via dtdc channel partner :
Gd enterprises
B-3e, shankuntala apartments,
59 nehru place, new delhi - 110019
Ph:[protected], [protected]

The delivery of parcel was very urgent thus i had booked under dtdc plus
Service and paid rs. 800/- for the plus service. But the parcel was not
Delivered on 10.02.2018 as committed by the dtdc channel partner. It is
Still not delivered on 12.02.2018. If the parcel was delivered after 48
Hours i could have used the dtdc normal service and not the plus service.
Now i visited the dtdc channel partner and asked him to refund me rs. 540.00
The difference amount between normal service and plus service, but the
Channel partner simply refuses to refund the excess amount charged by him on
Account of plus service. This is clearly not acceptable as he has cheated me
And charged me extra amount for plus service and has used normal service
Only.

I would like to register the complaint with dtdc and would seek refund of
Rs. 540/-

Please arrange the refund of excess amount of rs. 540/- immediately.

Best regards,
Satish
203 skylark, 2nd floor,
60 nehru place,
New delhi – 110019
Ph:[protected], [protected]

Can You please reply..??????????

Regards,

Lalit Mohan
Human Resources

From: Lalit Mohan [mailto:hr.[protected]@smaaash.in]
Sent: Friday, February 23, 2018 6:25 PM
To: [protected]@dtdc.com
Subject: FW: Case#10739419, Subject: [ ref:_00D90vrqD._500901uxB1Q:ref ]

Dear Sonia,
I’m waiting for your reply. Please understand there are some important documents in said currier and we required that immediately.

Regards,

Lalit Mohan
Human Resources
SMAAASH Leisure Limited

From: Lalit Mohan [mailto:hr.[protected]@smaaash.in]
Sent: Friday, February 23, 2018 1:41 PM
To: '[protected]@dtdc.com'
Subject: RE: Case#10739419, Subject: [ ref:_00D90vrqD._500901uxB1Q:ref ]

Sender addresses:

PVR Bluo Entertainment Ltd| 5th Floor, Pavilion mall, Old session Court, Ludhiana-141007, Contact Number: [protected]

Receiver addresses:

Smaaash Leisure Limited, Plot No. 178-178 A, 3rd Floor, Elante Mall, Industrial & Business Park - 1, Chandigarh – 160002, Contact Number: [protected]

Thanks & Regards,

Lalit Mohan
Human Resources
SMAAASH Leisure Limited
Plot No. 178-178 A, 3rd Floor, Elante Mall, Industrial & Business Park - 1, Chandigarh - 160002
Mob: +91-[protected] | Tel:[protected] |Email: hr.[protected]@smaaash.in

From: [protected]@dtdc.com [mailto:[protected]@dtdc.com]
Sent: Friday, February 23, 2018 12:01 PM
To: hr.[protected]@smaaash.in
Subject: RE: Case#10739419, Subject: [ ref:_00D90vrqD._500901uxB1Q:ref ]

pls share c/nee full address with contact number

regards
sonia

[protected] Original Message[protected]
From: Lalit Mohan [hr.[protected]@smaaash.in]
Sent: 22/2/2018 6:08 PM
To: [protected]@dtdc.com
Subject: RE: Case#10739419, Subject:
Hii,
I didn’t get my courier, when I checked on your web portal its showing delivered. I was calling your customer care support based in Chandigarh on Landline Number[protected] since morning but they are not answering my call. It’s very poor service given by DTDC. Now you are requested to check and let me know the status on priority because these are some important company documents which we required immediately.

[Inline image URL : ]


Thanks & Regards,

Lalit Mohan
Human Resources
SMAAASH Leisure Limited
Plot No. 178-178 A, 3rd Floor, Elante Mall, Industrial & Business Park - 1, Chandigarh - 160002
Mob: +91-[protected] | Tel:[protected] |Email: hr.[protected]@smaaash.in

[Inline image URL : ]

-----Original Message-----
From: [protected]@dtdc.com [mailto:[protected]@dtdc.com]
Sent: Thursday, February 22, 2018 2:48 PM
To: hr.[protected]@smaaash.in
Subject: Case#10739419, Subject:

Dear Sir/Madam,

Greetings of the day!

Thank you for writing to us. This auto-generated email confirms that we have received your query for consignment number Z52820579 .

Please note for future reference, the case number is 10739419 .Kindly quote this Case Number for all your future queries on the current subject.

Our Support team will look into the details and will revert on the case at the earliest.

Meanwhile please provide the sender & receiver addresses along with content of the package which will help in further tracking of the shipment. In case it is already provided in the earlier email, please ignore.


Thanking you,

DTDC Customer Support Team


Note: Please do not remove or modify the Case No. from the subject of this mail for further communication. Shipment status may be tracked on ‘www.dtdc.com’. This is an auto generated email for acknowledgement of query lodged only.

ref:_00D90vrqD._500901uxB1Q:ref

Purchased item from snapdeal, unfortunately, it's condition was worst & after calling for refund., they accepted but not ready to pick up from the delivered address. As suggested by them to courier the same & money will be reimbursed. I dispatch the item but dtdc service man
Who wrongly quoted the amount, and as such the product not delivered, dtdc service provider charged more money to delivered but snapdeal refuses to pay the revised price. This fetch me the loss of 500 rs..
Snapdeal & dtdc both are equally responsible for my loss.

Dear Sir,

I book on document on 26th feb 2018, and cancelled it after 1 hour.
DTDC vendor charges me on behalf of DTDC 40% and did not gave me receipt of 40% Deduction.
He just returned the booking receipt and mentioning cancel and 40%.

I asked for bill. they said this is how they give and i did not found any where mentioned 40% in there terms and condition.

R28772065 this the tracking number of dtdc courier service for my courier which is send from kasaragod on[protected].. To hdfc bank in my name "dhanesh"today its[protected] but still i didn't got my courier... Is this is said to be a courier service?? No punctuality no customer service... I[censored] can't deliver on time... Just let us know you can't with specific reason..

Tracking no. Z49777777 last status successfully delivered
Reference no.
Booking date 19th feb'18
Last status date 21st feb'18

It shows that my order has been delivered to the destination but when i cross check by sending them mail they told me they not received any courier from my side.
It is very urgent document i have sent to nps so please do the needful on urgent basis.
I will be very helpful to you.

I booked a parcel from mumbai to kattappana, kerala 685507. But, courier service use wrong pincode 680001 and the current destination is trichur.in courier slip it is correct pincode. But send to wrong one. Consignment no. Is m62335969. I booked the parcel at dtdc courier facility on 23rd february 2018.
Please make a solution for this. Please make it fast

I lost my consignment
They say it has been delivered
But not in my address
But someone has signed and recieved
And that persons detail is not at all available
The consignment has reached the local office
Local office has seen the consignment
But has failed to deliver it to my address and claims the consignment to be lost

The consignment no. D40822174 was booked from delhi to dehradun on 14.02.2018 but till today it is not delivered. We have made the complaint and repeated calls to dtdc customer care but all in vain.
The content of consignment is scientific goods of great importance to govt. Work and it had arrived at dehradun on 20.02.2018 but dtdc did not bother to deliver the same in spite of repeated calls.

Hi,

I had ordered one product from a client in jalandhar. They had shipped it to me through dtdc courier on feb 10, 2018. It is showing as delivered on your portal on feb 12, 2018 but no one has received it at my address.

My address of of palm drive, sector 66, gurgaon.

Please look into this and get it tracked asap. Looked forward to some prompt action.

Thanks,

Neetu sharma
Phone : [protected]

I had sent this courier on 7th feb. It had reached the bombay hub on 10th feb when checked online.
Now dtdc is absolutely clueless. The consignment had perfumes, baby clothes and blankets worth atleast rs30, 000 which were bought from australia.. I want to know where the assignment is and i am continuously calling to their goregaon branch and have raised complaints from my telephone no [protected].. They are just saying they will call back.. This has caused lot of mental harassment and loss of valuables which has emotional value.. If no reply will be sending a legal notice soon..

Mobile was all good and in good condition as verified infront of the dtdc agent but the product recieved broken. The phone is samsung j7 pro which was having all the accesories along with the bill and box. They have charged me insurance amount 500inr too for this. They have opened the full box infront of me and checked and verified after that they have packed the whole box infornt of me with dtdc package. I have sent it from delhi from preet vihar centre and i have sent to my father who is staying in kerala. He recieved the courier yesterday and he collected today and when he opened the box the mobile was totally damaged and screen was broken. What is this sir what is then trusting dtdc and sending goods. Please do help and tell me what i should do the screen repair will cost around 5500 inr in samsung service centre who will pay the amount sir pls help

Had sent the courier from guntur to bangalore. It was received at a different location with only a sign and no contact number. This is very irresponsible of you as the address was clearly mentioned on the package! I would request you to please go through this issue and correct it. The courier was important and valuable. Please resolve this as soon as possible!
The consignment number is h78196653.