DTDC Courier & Cargo Complaints & Reviews

Services provided by dtdc are very unprofessional. Team simply denies delivering couriers at home and ask us to collect from dtdc office.

As you provide home delivery, we choose you as our courier partner. If delivering courier at home is not in your scope, do let us know so we can go with different vendor as others offer home delivery.

Today your agent from borivali office called me and asked me to collect from your office since he doesn't have anyone to deliver courier at home and also threatened me to not deliver the courier if i don't come personally to office to collect and he did great service to me by informing me that my courier has come. Same happened last week where executive was very rude and was not ready to listen to me, he delivered courier at home after lots of arguments and several calls made by me to him. If you don't have staff or they cant trace address which exists for more than 30 years now even after giving multiple landmarks, let us know in advance so we don't have to face such inconvenience time and again.

Please log a complaint and provide me complaint id. I want to know your scope of work before i send next courier.

I have purchase items from online shopping usa, items are delivered to india. Customs also got cleared. After that item is not able to trace.
Dtdc officials are updating wrong status on the tracking details, and over call they are committing information furnished is false, item is not able to trace in our godown.

Everyday they ask for extensions only with no success. Finally i lost hope on them complained abount dtdc to us shipper.

Sir,
With due respect i want to say that i am from assam. One of my friend sent me a parcel from mumbai on 6 jan. It reached guwahati on 10 jan. But they didn't send the parcel in last 13 days. It will take only 12 hr to reach the destination address. I am really feeling very disappointed with this service. My tracking id is 57876155. So sir please do something so that i will get get my parcel in next 24 hour.

Dear sir,
We have booked the courier to vijayawada on 4th jan at bangalore consignment no b51250075 and the same has received by vijayawada branch but it is not delivered to customer. We have continuously calling the customer care people for past 10 days but there is no response either not answering the call or if by god grace call is answered receiving a prompt message saying we shall get back to you.

We wanted to know whether anyone in company is responsible to reply or respond to customer problems.

We hope atleast some one who has been employed in a responsible position in a reputed organization shall respond to basic problems.

From
Sandhya
[protected]

I had sent a letter vide consignment no. M58459872 from dtdc office, vartak nagar, thane west on 19.01.2015 to be delivered to sunil rajput (Cdpc), b44/1, new ashok nagar, felhi -110096.in tracking it is showing "no document found". Till 22.01.2018 it is not delivered to the addressee. Please enquire and advise me in my mob no. [protected] or in email id [protected]@gmail.com. Please treat the matter as most urgent.

Horrible and ridiculous service...

Courier was booked on 6 jan. Still not delivered.
On website its showing already delivered and not got any single call from dtdc

I have already sent email to [protected]@dtdc.com, vpops.[protected]@dtdc.com, [protected]@dtdc.com, rajeev. [protected]@dtdc.com regarding this issue 7 days before but no one is responding..

If you are not able to deliver the courier then return it.

Consignment number : p44461798

My parcel was despatched from ludhiana on 15.01.18 vide awb/ consignment number 52599947. As per tracking record it reached kolkata on 17th and at siliguri on 19th of january, 2018. Today it is 22nd and i haven't received it. I just don't understand the reason for the delay of 4days just to reach the article from siliguri to jalpaiguri, a distance of 45 kms. The article was very urgent for me and to ensure the speediest service we choose dtdc.
For this delay i am suffering from an irreparable loss and still in darkness about the exact date of delivery.
Please do needful so that the delivery is made immediately and also request you to ensure the adequate punishment for this act of negligence.

I have placed an order on 11 jan 2018. Medicines despatched on 13 jan. Till today i have not received the same. Payment has already been made. As i tracked parcel reached chennai on 18 jan. Why you have contract with such a company who kept pending the parcel for more than 4 days at the original place. If the courier comes i am forced to refuse it. Better to purchase it from the local mkt.
Hariom rastogi
[protected]

Myself ankit agrawal, i posted an emergency courier to my homtown rusera ghat, dist.- samastipur, bihar, pin-848210, as it was extremely urgent for me. They told me that it will be delivered within 48 hours, but its more than 8 days now and the courier is still not deliverd. My consignment no is k03822362. Even i went to dtdc franchise office in rajendra nagar, patna to know about the status of my courier and they did not respond good.

Please help me out in this issue.

Regards,

Ankit agrawal

Dear sir madam
Greetings
This is elvis premraj from kenya. I had send a parcel bfr a month to my manufacturer as a confirmation of the business. But upto nw it has not bein delivered to the address party. Below are the tracking details
N98447294
Dharmendra khatri
Balotra
[protected]
When my guy ringed your office from there cam to kno the parcel had bein delivered. But not to the addressed party. Bcos of this i had lost a business worth 105000 usd. Bcos of the approved samples didn't reched to the manufacturer even they didnt start the production. So nw you guys tel me who is gona bare my business loss whi h happens bcos of you irresponsible services. If i didnt get a reply in next 48 hours. I am gona file a case for my loss. Really you had messedup my sesonable business..
I need a explanation.. I dont give a dam what you guys are gona do. But i need a proper explanation. Cal me asap
[protected]
Regards
Elvis

My courier containing important original documents booked to sheshadripuram, bangalore from yadgir, karnataka has not been delivered till today. It was booked on 11 december 2017.
Courier no b49426229
When asked about this at customer care, an irresponsible response was received leaving behind negative remarks on dtdc.
Solve this issue by delivering the article or return the article to the sender immediately to avoid further complaints.

I booked a courier no. H05967701 from hyderabad to brajrajnagar, odisha on dt. 16.01.18. But when i track since14.01.18 regularly it is found that the courier move from hyderabad to kalkata & from kalkata to guwahati and guwahati to kalkata repeatedly. It is required to move bhubaneswar and then jharsuguda. Kindly arrange for move the proper destination

Being extremely disturbed,
I am filing this complaint against dtdc. Recently i have purchased an item on online shopping website ebay.in.
The item was sold by mr. Nihanth reddy, and was shipped from guindy, chennai. He shipped the item through dtdc with awb number - c80143655. The service was 'dtdc lite'.

Now, it was to be delivered to my location, arambagh, west bengal (Pin code - 712601), but from the very beginning the 'destination' pin code was updated as 600078 (Guindy, chennai) on the website!!! The destination city was chennai as well on the website (Where the real destination is arambagh)!! Whereas my seller, i. E., the shipper of the article received a shipment invoice, where the shipping details were 100% accurate.
But anyhow, the parcel came to kolkata on 18th of january, 2018. So, i was expecting the delivery yesterday (19 january). But yesterday, on 19th jan, 2018, the parcel again went back to chennai according to the tracking details on the site.
Generally from chennai, it takes a parcel 2 days to arrive in my location via dtdc lite service. This time, 3 days have passed i haven't received the item and also i haven't seen a single update after 19th january, 2019.

I don't know whether its a mechanical fault of wrong status updating, or anything else, i just wanna know how on earth can they do this?? And they claim themselves to be the "most preferred courier" of india! Its only possible in india, where these scoundrels don't have to pay for their blunders. What kind of donkeys are working in dtdc anyways?

Hence, i am warning dtdc in straight words, that either give me my item soon or give me my money back!!
Give me a quick response regarding the solution or i will rush to the district consumer court as soon as possible!

DTDC Courier tracking number - B50502449

Courier submitted to DTDC Office ( Kagdaspura) on 16th January
Reached Hebbal on 17th night ( Distance between kagdaspura and Hebbal is 19km.
With Hebbal Office from 17th night to 19th night. ( Not sure why was this held up in this brach for more than 48 hours ).

Still my courier is not delivered till date!

This is a business related courier and the delay is costing me off my reputation and my business ethics of delivery timelines.

Harihara
+91-[protected]

DTDC Tracking number : Z51820226
Courier was sent via DTDC with TRACKING NUMBER : Z51820226 on 10.01.2018 at GWALIOR-Madhya Pradesh to Palakollu -West Godavari -Andhra Pradesh -534260 ...but the order stuck at Rajhamundry tracking on 17.01.2018..so I made a phone call to them..they said the courier is Missing..please resolve my complaint..this is my last hope that I get my parcel or at least money of the product (3000 rupees)..I attached the photos of the parcel and Tracking slip along with tracking status stuck at Rajhamundry photo... DTDC Rajhamundry persons not responding to phone calls ...Take action and retrieve my parcel .. please

Tracking no. P43848215 has not been delivered to me. I have been waiting for this to be delivered from evening, as your status said that it is out on delivery. But now with out delivering the parcel, the status has been updated has that this parcel is successfully delivered. Your courier person has not called me also. I request you to take immediate action and deliver the courier at the earliest

Dear sir/madam,

This is to inform you that i have sent a courier having awb no d37645179 to ntpc unchahar raibraeli on 06/01/2018, before sending courier i have inquired that whether dtdc is providing service to the area stated above or not and i was informed that yes your courier company provide service for said area but now its more than 10 days my courier has not reached to its destination. Even i am not able to trace its exact location.

Therefore i am requesting you to kindly do needful.

Thanks & regards,

Consignment no: B49838663 has been sent on[protected] on the address mentioned below:
Amit kumar
C3, 3rd Floor, Rishitha paradise, kaggadaspura main road, opp. Axis Bank, Bangalore-93, Contact: [protected].

But the item has not been received by legitimate receiver. When i talked to dtdc manager of C.V Raman nagar. They are saying it has been delivered moreover they have delivered to security guard without making a call to concern person. When asked why? - they said this is the way dtdc works, we don't call individual concern person. Since Security guard is denying of any receipt of such parcel, i am feeling helpless, don't know whom to follow. I am really disappointed with the services of dtdc now and i think it should be embarrassing for you too.

Please kindly do the needful and keep me updated on the contact number mentioned above

Thanks
Amit

I have given a paper document to be delivered and was told it would be done the next day . An additional charge was taken for that. 2 days have passed the document has still not reached. The only reply i get from all the numbers is . 'we cannot do anything, please call on this number and find out" and everyone is just laughing about it .
This just makes a company cheap and very LOW in it professionalism.

Will make sure this is the last parcel sent and my companies international trading with DTDC will STOP right here.

I booked a parcel from ghaziabad to mirzapur (Consignment no. Z[protected] on 08.01.2018. The parcel congaing ayurvedic medicins for cancer. The consignment was delivered at mirzapur on 13.01.2018 but in the opened condition. On being asked about the open condition of the parcel, the delivery boy did not give any reply, rather he made his signature on the receipt paper by himself and ran away quickly. When the parcel was checked some of the medicine were found lost. As the medicines were for the cancer treatment, therefore, it was very essential for the patient. Such loss was not only monitory but also loss of health, which has no recovery. Such type of attitude of the courier company is very irresponsible which has nothing to do with the costumers. They are running their business for earning the money only.