DTDC Courier & Cargo Complaints & Reviews

Send consignment vide consignment no. V44102695 dated 12.02.18 through your courier service from tinsukia but regret to inform that till date it is not delivered to the recipient address mr. Uddipan dihingia, cgi tower - 2, electronic city. Phase - 1, pin code 560100, b'lore with recipient mobile no. [protected]. On non delivery of consignment on time and as per recipient reported no delivery the same has been checked in your track consignment wherein it is reported status of delivery as "wrong address" which is not correct. Pl look into the matter for delivery of the the same.

This is to inform you that, on 12/10/2017 i, ms bonti borah sent a parcel from your duliajan counter to manipal, which was delivered on 18/10/2017, which contains dress materials was found damage (Rat eaten). When the recipient complain the postman, he simply ask to complain at manipal dtdc courier office. As the recipient is a student and boarding in a ladies hostel, so, she simply lodge the complain over phone only.in reply of the call, they simply say sorry and did not say anything regarding the compensation of the dress materials. Now being the sender of the packet, i would like to draw your attention and needful action from your end, regarding the damerage and compensation which worth rs. 3000/- (Rupees three thousand) only. After that till date i am visiting my local dtdc office from where i have posted my percel, sending mail and calling customer care without any good response. Mail they did not reply to me and calling customer care they are not attending my phone call. This is all happend with me.
Please treat the matter as urgent and for further correspondence contact me at this mail id [protected]@gmail.com

We sent parcel to vellore on 31/01/2018 from kolhapur but it has not been delivered till now.
We have contacted the courier office many times but they were saying that it will reach in few days every time. When we went to dtdc office yesterday, they said that it had been damaged by rat and it will be returned to us in two days. There were medicines and dry fruits in parcel costing nearly 3000rs. Compansation is must.

I have sent courier consignment no z 54688672 through the above shop to send by dtdc on 8 feb 2018 to bihar and obtained a dtdc receipt. The product is not delivered nor tracking details available. I contacted the shop. He is not giving me back parcel not delivering. Person whom it was sent to is complaining to me for non receipt of parcel. Dtdc cystomer care says we are not responsible as tracking details not in net but i have dtdc courier receipt. If they are not taking responsibility for their franchise shops are we fools to take dtdc receipt and give our important products for delivery. Shopowner says he sent it. Now whom do i complain to and how do i get my product back.

Dear team,

It is really the height of inefficiency on part of such a reputed courier company. The subject courier was booked on urgent basis by paying double the amount. The address is correct and belongs to my aged mother in law, who resides at the address and uses the same mobile number, which was given at the envelope. As the courier was not received, i thought of tracking the same and the following result was found.
The old lady is very much staying at the given address and had been waiting for the courier every day. The watchman had been intimated about the said courier and as confirmed from him, the courier boy never met any of them. The status showing as the person is shifted is misleading and in fact the courier boy never reached at the given address, nor contacted the addressee on the given phone number.

I am surprised and shocked that while the couriers deliver a letter for delhi for as low as inr 10/-, i had deliberately chosen a reputed company like yours for urgent delivery, without any results and with bogus and misleading information share.

You may please let me know, why a legal action should not be taken against your company.

May please deliver the letter at the given address and i am also expecting an explanation along with full compensation for the stress caused to me and the addressee.

Sir i send a courior on 25 Jan 2018 from sopore(srinagar) to bangaluru but unfortunately the receiver shipped to another adress Thats the reason my parcel was not delivered but when i called the costomer care and told me to returned the parcel to me they send me a mobile nomber which was switch off .Till now i did not received my undelivered product please help me.
DTDC Tracking No-Z49433923

Very worst courier service in india. I want every indian should blacklist this courier service. Bad customer support. It's about 10 days over till i have not received my consignment no z50684479. On calling customer service section are not at all responding. They are giving phone numbers of switched off mobiles and ask me to contact those people for delivery.

Dear Sir/mam,
I have sent this Consignment Number R28778284 on 09 February 2018. On Internet DTDC tracking from last 12 February 2018 its shown in Chennai. As i haven't found any change till 15 February, I enquirer in DTDC branch Kattappana, Idukki, Kerala (from where I sent the courier) they informed that it is there in DTDC branch, Midland Building, Ida Uppala Adjacent Modern bakery-39. From last 6 days I am contacting to Midland brach office.I did not get the proper information, every day they answering like let us search the courier, please call after a few minutes. I have tried from different numbers. 1st they will answer, repeat the same and disconnect. if I try from the same number more than once they will not pick the call.
Dtdc customer service is too bad and not providing proper respond.

I apologize to say this but I am very disappoint from DTDC Midland Branch and their service.

Kindly consider my complaint and provide me a solution for this problem.

I hope very positive response from your side.

Thanks &Regards,
Sheby Babu

Dear team,
Docket no. D39937738, was a led tv which was parcel from banjara hill hyderabad to almora uttrakhand pin code 263601.
Which has been received broken condition and the item was insured. Later on i complain to the hyderabad brand to mr. Sandeep ([protected]) where he said that to contact mr. Sunil ([protected]) regarding this issue, in the first 5 days he tried to help me but nothing was happen and now it has been more than days where i am trying to contact mr. Sunil for the help and further details, where he was trying to avoid my calls and sms also.
So its a humble request to u all please look after my complain and do the needful help regarding my insurance refund.
Regards
Birender singh jina.
[protected]

Consignment no. M62867794 e-tracking status "not delivered" as of 19:14hrs on 19.02.2018. Need delivery.
Consignment no. M62867794 originated from mumbai / bombay 400 001 to be delivered at crossing republic, ghaziabad 201 016 /201 009.
E-tracking shows out for delivery as of 09:50hrs of 19.02.2018. At 19:14
I need delvery
My mobile number is [protected]

My consignment number is k09393218 dated 16/02/2018 from garia dtdc counter to 113, st. Johns road, bangalore-560042 which is the branch of dtdc counter itself.

The parcel reached the facility counter on 18.02.2018 at 10:53 hrs. Then on 19.02.2018 at 10:36 hrs. It was out for delivery to the address which is also at "113, st. Johns road, bangalore-560042". But to my utter surprise i found the delivery boy (Mobile no. [protected]) intentionally took the parcel out of the counter and delivered it at 15:15 hrs.

This type of services i think will certainly hurt the reputation of an organisation like dtdc.

I had booked a consignment for west bengal through dtdc courier on 14th. December 2017 from their bangalore st john's center with consignment number was f10543163. But the packet did not get delivered to the receiver address and neither it was returned to me. On enquiry i was been informed that the receiver address could not be traced so it has been returned by the destination center to bangalore dtdc office. Since then i have been following up daily with their multiple customer care executives but there is no update of my consignment. I also registered a complaint in the dtdc complaint redressal portal for non-delivery on 9 january'2018 vide the case number 10383362.in spite there is no action so far from dtdc.
Request a refund of inr 5000 towards the cost of the consignment and the agony and frustration faced by me in this follow up.

My product is stolen. Actually i had sent few dry foods & one pair of shoes & one pair of sleeper to my daughter from kolkata to phagwara, lpu jalandhar vide consignment no. K08686927 dated 11/02/18, from which one pair of sleeper & open dry foods are only received on 16th feb'18 and rest of the materials including one pair of power shoes have been stolen by dtdc personnel.. Most worst service, careless managers. Hopeless delivery turn around time. We trusted this courier but after this incident i would recommend don't ever send anything by dtdc courier. Worth less service. Worst of all. I am going to lodge complaint at consumer forum too for penalty..

I had posted a document from kolkatta to delhi, delhi cantt with the name and number of the contact person, the status is shown dwlivered however has bwwn receives by someone named sing and without a contact number that too in mahipalpur delhi where as the address was dwlhi cantt, with pin code and contact number and full address with name was correctly mentioned and the same name and address on my sender's copy. Where dis this sing comw from? Why wasn't the actual recwiver contacted? My consignment number is k08533219. Kindly help its an important marriage document.

I had sent the courier from pune to mumbai. It was received at a different location with only a sign and no contact number. This is very irresponsible of you as the address was clearly mentioned on the package! I would request you to please go through this issue and correct it. The courier was important and valuable. Please resolve this as soon as possible!
The consignment number is p44660440

Consignment number - z49664175
Marked for ashish anand, tanda up.
Someone booked it for me on 9feb and still it is undelivered. It contains some important things that needed on 17th feb. Normally it takes 2-3 days to get it delivered.
There was stuff in the packet that i needed for my exam and also it has a great emotional value to me. It is marked that it was out for delivery on two occasions but i never got a call from company. Now it is showing un delivered and marked for return to the hub. I also called local vendor and told him the story, he asked me to call the next day and now he is not picking up my calls. Customer care is of no use either as none of the number is picked up by anybody.
If there was any problem with the address or the contact detail they must have checked that at the time of booking.

A courier with ID number: V44903016 released on 13/2/2018 5 PM from Ujjain via DTDC plus with a commitment to deliver within 24 hours in Delhi. But it has crossed 3 days. On calling them they gave a complaint no. 10689126. But they are not able to track my courier. If they will be late for 2 more days, it will be my huge loss.
Previously, thousands of complaint has been registered on bad service of DTDC, I had no idea about any such issues. They are very bad and careless in there business. Please take strict action on them. My issue has to be resolved else it is my big loss. I will keep this complaint also as an evidence for my future. Because this loss will bound me to file a case against DTDC. If possible, Kindly do the efforts to solve this issue on your level.
They don't even have the policy to type the address of delivery in their software.
Kindly resolve this.

Well i parcel my pan card with there blue service in which they assured 48houra delivery.so it got parcel day before yesterday and since today morning it was out for delivery and now status shown that its not delivered.i didn't receive any call from them and my address is completely right as per same in my electricity bill.i need it urgently and they delayed it

Consignment no:h07251836
Dear sir, ĺ
I didn't received courier
Consignment no:h07251836.
Shipping point from jb security services pvt limited, hyderabad to head office, kotipalli bus stand, rajahmundry.
I have call received from courier boy on 05.02.2018 after he was courier return to hyderabad but that the courier they (Jbss) are not received from dtdc
Please take action and provide my courier

Thanks & regards
S. S. Ch. Prakash,
[protected],
Rajahmundry,
East godavari dr,
Andhra pradesh,
Pin no:533101.

My shipment from Kolkata has arrived at Shimla and I just received a call from some guy named Narender Kumar and he refused to deliver the courier at the address given and rudely told me to take it from office as he is not going to deliver it to the said location. My house is connected to the highway and is easily accessible for every courier company. But DTDC has always done the same and have never provided at home delivery. Kindly look into the matter. The AWB no. is K08365101 .

I will definitely file a consumer complaint. We are paying for at home delivery but the attitude and the rudeness shown by these highly unprofessional customer care executives/delivery guys is just not acceptable.

Adv. Shantanu Sahota